State Bank of India [SBI] Complaints & Reviews

Fw: request for immediate reversal of charges levied in my sb a/c sb a/c [protected] on 31 aug, 2018 for rs 11.80&instructions to the manager, sbi alkpuri
People

Haragopal mathsyaraja
To:
Bohyd bohyd,
Sbi alkapuri
Cc:
Prof. Haragopal mathsyaraja

Oct 31 at 10:53 am

Instructions to the manager, sbi alkpuri cc bohyd for info please.
Sb a/c s i) [protected], ii) [protected] iii) [protected]

In view of debiting charges monthly in spite of having required monthly minimum balance of rs 3000+ in all mod s linked to the sbs pl keep only sb a/c active and do not repeat do not transfer any amount to mod s without our written permission with immediate effect. Also please transfer amounts held in mod s linked to these sb accounts right now.

The bank manager shall be held responsible, if he again debits monthly minimum charges. Unless the minimum thresh hld of rs 3000/- average falls below after transferring all amounts geld in all mod s.

We are also concerned about poo customer service in the branch recently and the same case to the senior citizen too.

Truly

Prof. M. Haragopal rao
Advocate [protected]

— forwarded message —
From: haragopal mathsyaraja
To: bohyd bohyd ; sbi alkapuri
Cc: prof. Haragopal mathsyaraja
Sent: sunday, october 28, 2018, 9:59:02 am gmt+5:30
Subject: fw: request for immediate reversal of charges levied in my sb a/c sb a/c [protected] on 31 aug, 2018 for rs 11.80

Atn bo hyd

I received a call from bo hyd official on the issue and clarified that an amount of rs 7000/- was already in mod a/c related to the sb a/c. Hence the action of the bank is illegal. And amounts to unfair practice as per cp act 1986. You call me [protected] for any clarification.
Pl pass orders fr immediate reversal at the earliest in the interest of justice.

Truly

Pro. M haragopal rao & mrs. M vijaya lakshmi
Advocate
[protected]

— forwarded message —
From: haragopal mathsyaraja
To: sbi alkapuri ; bohyd bohyd
Cc: haragopal mathsyaraja
Sent: saturday, september 8, 2018, 11:16:16 am gmt+5:30
Subject: fw: request for immediate reversal of charges levied in my sb a/c sb a/c [protected] on 31 aug, 2018 for rs 11.80

Reminder tttn chief manager, sbi alkapuri.

I am still waiting for reversal of rs 11.80 which has been debited illegally/ un warranted. When minimum balance was available in my a/c.

Most immediate action is appreciated to avoid consumer complaint.

Truly

Prof. M haragopal rao
Advocate
[protected]

— forwarded message —
From: haragopal mathsyaraja
To: sbi alkapuri ; bohyd bohyd
Cc: haragopal mathsyaraja
Sent: saturday, september 1, 2018, 10:57:00 am gmt+5:30
Subject: request for immediate reversal of charges levied in my sb a/c on 31 aug, 2018 for rs 11.80

Attn chief manager
Sbi alkapuri branch, hyd

Sir

Sb a/c [protected] was debited wit rs 11-80ps towards monthly minimum on 31 august, 2018, which is unwarranted and illegal. My a/c is savings plus and it was checked by yr sr staff and always minimum amount of rs 3000/- was maintained either in mod / sb. Even last month too, the same was debited. If this continued, i have to takeup the isssue to the consumer court/ bo hyd.

Therefore i demand for immediate reversal of the said amount which is against banking laws. And pl confirm by return mail.

Hope, it will be done without ref. To bo hyd.

Thanks

Truly

Prof. M haragopal rao
Advocate
[protected]

Sir
Reference is to my complaint/ticket no. [protected], [protected], [protected], [protected], [protected], [protected], [protected], all made during september 12 and 13, 2018.

Issue: through these complaints it was apprised to the bank that an amount inr 27, 882/-, has been withdrawn without my consent. All payments were made abroad. To my surprise all these withdrawal were made without otp, even after directions for rbi to the banks in india.

Bank, new shimla branch (4122) ensured to resolve my issue within 45 days. On oct. 30, 2018 bank has called up and told me that all were successful transactions and it was my fault. The message from bank states that the issue is resolved.

At this point, i have only one option to approach through your medium and help me get my money bank. The bank may please be asked to revert my amount at the earliest please or explain the matter in written that makes me responsible for these withdrawal.

Thank you,

महोदय
मेरे द्वारा दिनांक 29 अक्टूबर 2018 को दो आहरण क्रमश 10000 एवं 15000 रूपये के किये गये थे जिसका एटीएम HFBD[protected] एवं Txn 1358 एवं S1NC[protected] भानियांवाला ऋषिकेश जिला देहरादून से किया गया था। परन्तु राशि नहीं मिली व जबकि खाते से काट दी गई। अनेक बार कस्टमर केयर पर शिकायत दर्ज करवाने की कोशिस की गई परन्त सफल नहीं हुई । आपसे निवेदन है कि कृपया उक्त राशि को वापस मेरे खाते में जमा करने की कृपा करें।
मेरा एकाउंट नं [protected] व कार्ड नम्बर [protected] है ।

I hereby bring to your notice that at 11.30 AM on dated 3/10/2018 at Narsingarh's Distt Damoh Mycem ATM was unable to complete my transaction thrice. Twice the transaction was being reversed, but on the third transaction the amount was being debited from my amount and I didn't receive the cash & neither cash was reversed in my account.As per sbi customercare advice I had updated my passbook from SBI Narsingarh branch, The transaction no is missing & only cash withdrawal is being shown. I have complained about that but bank Manager is neither able to answer it and nor taking any action regarding it. The bank has refused to reverse the transtation amount(Rs 10000/-)

I am Rahul Kumar, I applied new sbi Chip base debit card through online on 05.09.2018. Till date as the same has not reached to me, I contacted sbi customer care& as per their information I tried to track my card with id no.(protected) at India post service and found that the same returned back to your custody may be due to error adress stated by bank.

Now my humble request to you that please resend my card as per my office or residential address which is convenient for you.

Office address.
--
M/S Avon system & Control
F-287, sector-63, Noida
Gautam Buddha Nagar 201301
Uttar Pradesh

Residential address
--
Vill-Bhikabandh
Post-Satjora 841244
District-Siwan (Bihar)

Sir/Madam

I have been using bhim sbi pay app and made the transaction of rs 2500 on 28/04/2018 in favour o[censored]tkarsh Shukla, account number [protected] IFSC CORP0000529. Transaction timed out and i raised the dispute but still the dispute status is open and no action has been taken.

My linked account number is[protected], IFSC CNRB0000346 and customer reference number is[protected].

Kindly do the needful and settle the dispute.

regards
Himadri Nayak
a/c no[protected]

I am NRI customer from Bahrain, I have opened an NRE/NRO account through SBI Bahrain branch Three months ago at (Hyderabad Attapur Branch IFSC Code: SBIN0021220) by completing all the account opening formalities and I got welcome kit and I activated online banking. I have transferred funds to this account; the problem now is that I am unable to do any online transaction it always displays an error message saying “CIF NOT SCRUTINIZED BY...

Dear Sir/Madam,
The recharge attempt through online sbi for Rs 45/- twice for my number [protected]
failed but the amount debited from my bank account first on 29.10.2018 & second on 30.10.2018
as showing the status success, whereas failed to recharge my mobile number, please do the needful.

Mode of payment: SBI Net Banking
Date of recharge: 29.10.2018 & 30.10.2018
Transaction ID: FSM[protected]
Amount: Rs. 45/- + Rs.45/-

This mail is with reference to the sbi final settlement requested dated 26th oct 2018, settlement request tracer no.[protected]

My name is aditya m. And i hold a sbi credit card (Card no. 4335 xxxx xxxx 9686) and i have asked for a final settlement for the above mentioned credit card.

Subsequently one of your official (Ms. Deepika) approached me and arranged for a final settlement.

I was asked to pay a sum of rs. 16000/- towards the minimum amount and i paid it too. Sbi banker had said that please pay the minimum amount and no one will call you regarding this then we will meet in next meeting regarding this.

Now the issue is recovery agents are asking me to pay more rs. 33000/- asap.

In this week one of the collection agent came at my home and he asked for payment. From the date of agent came at my home i have received many call from sbi team.

One of the agent (Ms. Deepika) said that we can settle your card. But first pay an amount of rs. 16000/- which i have paid.

Now again the agent are coming at my house and forcing me to pay an amount of rs. 33000/-

Please look into the final settlement,

Kindly do the needful so that this issue is rectified and so that i can settle my dues without any problem.

Rs.70, 000/- has been fraud through my sbi credit card by [protected], they changed my registered mobile with this number and using my credit card for transactions.17/08/18 i informed within 24hrs (As per rbi guidelines) to customer care of sbi, nodalofficer of sbi bank and chargeback sbi bank, fir lodged and informe cyber cell. My cibil hits for this

Dear sir,
Dear sir i am rahul kumar i’m working in another bank and posted at chennai and due to some reason my internet banking password is lost and i am unable to open it. So i lodged a request for resetting up internet banking profile password.
I have taken printout and signed it and mailed it to the siwan branch mail id but it is very regretful to say that they have not reset it yet.

Please do something so that i can operate my account again

Thank you

I am already close sbi credit card issued to me seven (7) months ago after calling customer care and at present i am not using any sbi credit card since 7 to 8 months. But a sum of rs. 588/- deducted from my account, reasons not known to me. Already i have calling customer care minimum ten times regarding above and they assured me that it was a fault of them. Request refund my amount rs. 588/- at the earliest into my account as this is a fault of sbi credit card company.

Regards
Bivek ch. Lodh

I have been using sbi cc for a long time... One fine day i have received a message stating my card was upgraded & same was dispatched after a couple of days have got tracking details as well, unfortunately i have relocated to new address hence delivery was denied by the courier partner & asked to connect with shipper (Sbi) and my cards were returned back to origin on 24th sep.

Immediately i have requested for address change in the database through online by providing necessary documents & same got updated on 10th oct.

Approached sbi for re-dispatch of the card to my new address & agent has taken my request & processed it, a couple of days later i was informed that my card was dispatched (12th oct) but delivery never happened, tried tracking awb & i was astonished by the service of sbi... My card was dispatched to my old address itself, reached cs & complained about the same & requested to transfer my call to tl.
However, tl tried to portray that i was wrong... Informing that the supporting documents submitted for address change are not valid, have questioned him if that was the case why it was approved & got updated in the database for which he does not have an answer... Argued with me that document submitted was not on our list, have guided him to their own site "sbi card-kyc" and made him understood.

Finally, he agreed that it was a miss from sbi & apologized for the delay and requested me to allow some time for closing this and shared a delivery eta as 18th oct.

Delivery never happened as promised, contacted back cs to know my status but the agent is unaware & requested me to allow some time & shared an revised eta as 31st oct.

Today morning i have contacted cs to know the status, guy has transferred my call to "feedback ivr" immediately upon acknowledging my query... Have received a call (Lady) from ivr team & apologized for previous interaction and continued the call upon hearing my concern she has requested me to wait for more 7 days to get the cards as those were returned back by the courier team.

Below is the scripted message that i have heard for 5 times:

"have taken your complaint & mail was sent to the concerned team".
- is this team active???

My issue would have been closed very easily... If they have mailed/communicated their courier partner to deliver the consignment at my new address but they failed to do.

It was clearly evident here sbi is least bothered about cx experience & there is no cx obsession at all.

Our great pm says "one country... One bank" but at the ground, this is how cx is being treated & with no security (How the card was dispatched to a different address?).

If we fail to clear payments on time... We are being charged (Penalty).

I demand compensation for the loss that has happened to me.

—
Karthik
[protected]

Shrikant shinde. My a/c no. Is [protected], sbi bank, hotgi road branch, solapur-413004. I was processing the payment with freecharge (Rs. 410) and zerodha (Rs. 300) company on saturday, 13/10/2018. Money has deducted from my acount but process has not done nad not received to freecharge and zerodha company. Rs. 710/- total money deducted. Please do soon.

I have been using sbi cc for a long time... One fine day i have received a message stating my card was upgraded & same was dispatched after a couple of days have got tracking details as well, unfortunately i have relocated to new address hence delivery was denied by the courier partner & asked to connect with shipper (Sbi) and my cards were returned back to origin on 24th sep.

Immediately i have requested for address change in the database through online by providing necessary documents & same got updated on 10th oct.

Approached sbi for re-dispatch of the card to my new address & agent has taken my request & processed it, a couple of days later i was informed that my card was dispatch (12th oct) but delivery never happened, tried tracking awb & i was astonished by the service of sbi... My card was dispatched to my old address itself, reached cs & complained about the same & requested to transfer my call to tl.
However, tl tried to portray that i was wrong... Informing the supporting documents submitted for address change are not valid, have questioned him if that was the case why it was approved & got updated in the database for which he does not have an answer... Argued with me that document submitted was not in our list, have guided him to their own site "sbi card-kyc" and made him understood.

Finally, he agreed that it was miss from sbi & apologized for the delay and requested me to allow some time for closing this and shared a delivery eta as 18th oct.

Delivery never happened as promised, contacted back cs to know my status but the agent is unaware & requested me to allow some time & shared an revised eta as 31st oct.

Today morning i have contacted cs to know the status, guy has transferred my call to "feedback ivr" immediately upon acknowledging my query... Have received a call (Lady) from ivr team & apologized for previous interaction and continued the call upon hearing my concern she has requested me to wait for more 7 days to get the cards as those were returned back by the courier team.

Scripted message from the team whenever i approach them is as follows:

"have taken your complaint & mail was sent to the concerned team" is this team active???

My issue would have closed very easily... If they have mailed/communicated their courier partner to deliver the consignment at my new address...

It was clearly evident here sbi is least bothered about cx experience & there is no cx obsession at all.

Our great pm says "one country... One bank" but at the ground, this is how cx is being treated & with no security (How the card was dispatched to a different address?).

महोदय
दिनांक 29 अक्टूबर को मैंने अपने एकाउंट संख्या [protected] से क्रमशः 10000 एवं 15000 आहरित किये थे परन्तु नकदी एटीएम से नहीं निकली जबकि उक्त एकाउंट मेरे खाते से डेबिट हो चुका है। कृपया राशि को तुरंत वापस करें। आपकी कृपा होगी।

गजेसिंह
[protected]
एटीएम नं0 [protected]
एवं एटीएम संख्या 1358 एसबीआई ऋषिकेश 10000
एवं एसबीआई एटीएम भानियावाला ऋषिकेश रू0 15000

Hi,

I have checked your reply which is bot more than a fraud and cheating.
When i had opened my account that was 0 balance. It remained 0 zero balance for 2 years and how come it got converted to 200 min balance automatically. And you started deducting money on the name of fine and all cheatings.

I saw many forums where people mentioned this trick of sbi fraud to make money. You even deducted money from poor old people.

In future i would be adding all those complaint and filing legal law suite against dasuya branch.

Your kind managed jasvir singh failed to pick my call.

Now, as my second level of escalation i am forwarding this complaint to rbi senior authorities.

Next escalation will be filing legal suite in dasuya session court.

Try to resolve this here because i dont want to waste our both parties time.

Fyi i have all the proofs when i got this account opened and the booklet clearly says its zero balance maintain account.

Here, i would request you to kindly-

1. Refund my money which was deducted as the reason of mab
2. Make the settlement in my insurance policy to make the 2017 instalment deductions and make waive off any late payment/penalties.

My details are-

Harjasdeep singh
Account-[protected]
Cif - [protected]

Insurance policy number-1ko10239406
Cust number[protected]

Fyi - i am overseas at the moment and cant followup these things wasting my time everyday.
Apart from this, its a harassment and causing a loss in my time and money.

Waiting for a quick positive reply and fast resolution of my problem.

Regards

Harjasdeep

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 2199 rupees was successfully processed with in 19-23 october 2018 to my account. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

My self lokman hossain, i am one of the vistim of fraud sbi debit card transactions. Suddenly i got a massage that rs.4000 has been debited from my account on pos purchase of google. I did not do such a things.
The massage is -
Thank you for using your sbi debit card 459xx5367 for a purchase worth rs4000.0 on pos [protected] at google *ashpshkmr txn#[protected]. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]

I blocked my debit card, but i did not get the money back. Please kindly help me to get my mone back.

Lokman hossain
[protected]
Brance - jalangi, murshidabad, west bengal

Dear sir,

My name is dinesh.. I got the education loan amount of 1, 30, 000 from nanguneri state bank of india. From reliance nungambakkam chennai branch they are torturing me daily via phone call and email to pay my loan. I informed them i will pay through emi options and they are using rude words and informing me that they will come to my office and will disturb you like that threatening me. Kindly do me some favour.