State Bank of India [SBI] Complaints & Reviews

I have been using sbi cc for a long time... One fine day i have received a message stating my card was upgraded & same was dispatched after a couple of days have got tracking details as well, unfortunately i have relocated to new address hence delivery was denied by the courier partner & asked to connect with shipper (Sbi) and my cards were returned back to origin on 24th sep.

Immediately i have requested for address change in the database through online by providing necessary documents & same got updated on 10th oct.

Approached sbi for re-dispatch of the card to my new address & agent has taken my request & processed it, a couple of days later i was informed that my card was dispatched (12th oct) but delivery never happened, tried tracking awb & i was astonished by the service of sbi... My card was dispatched to my old address itself, reached cs & complained about the same & requested to transfer my call to tl.
However, tl tried to portray that i was wrong... Informing that the supporting documents submitted for address change are not valid, have questioned him if that was the case why it was approved & got updated in the database for which he does not have an answer... Argued with me that document submitted was not on our list, have guided him to their own site "sbi card-kyc" and made him understood.

Finally, he agreed that it was a miss from sbi & apologized for the delay and requested me to allow some time for closing this and shared a delivery eta as 18th oct.

Delivery never happened as promised, contacted back cs to know my status but the agent is unaware & requested me to allow some time & shared an revised eta as 31st oct.

Today morning i have contacted cs to know the status, guy has transferred my call to "feedback ivr" immediately upon acknowledging my query... Have received a call (Lady) from ivr team & apologized for previous interaction and continued the call upon hearing my concern she has requested me to wait for more 7 days to get the cards as those were returned back by the courier team.

Below is the scripted message that i have heard for 5 times:

"have taken your complaint & mail was sent to the concerned team".
- is this team active???

My issue would have been closed very easily... If they have mailed/communicated their courier partner to deliver the consignment at my new address but they failed to do.

It was clearly evident here sbi is least bothered about cx experience & there is no cx obsession at all.

Our great pm says "one country... One bank" but at the ground, this is how cx is being treated & with no security (How the card was dispatched to a different address?).

If we fail to clear payments on time... We are being charged (Penalty).

I demand compensation for the loss that has happened to me.

—
Karthik
[protected]

Shrikant shinde. My a/c no. Is [protected], sbi bank, hotgi road branch, solapur-413004. I was processing the payment with freecharge (Rs. 410) and zerodha (Rs. 300) company on saturday, 13/10/2018. Money has deducted from my acount but process has not done nad not received to freecharge and zerodha company. Rs. 710/- total money deducted. Please do soon.

I have been using sbi cc for a long time... One fine day i have received a message stating my card was upgraded & same was dispatched after a couple of days have got tracking details as well, unfortunately i have relocated to new address hence delivery was denied by the courier partner & asked to connect with shipper (Sbi) and my cards were returned back to origin on 24th sep.

Immediately i have requested for address change in the database through online by providing necessary documents & same got updated on 10th oct.

Approached sbi for re-dispatch of the card to my new address & agent has taken my request & processed it, a couple of days later i was informed that my card was dispatch (12th oct) but delivery never happened, tried tracking awb & i was astonished by the service of sbi... My card was dispatched to my old address itself, reached cs & complained about the same & requested to transfer my call to tl.
However, tl tried to portray that i was wrong... Informing the supporting documents submitted for address change are not valid, have questioned him if that was the case why it was approved & got updated in the database for which he does not have an answer... Argued with me that document submitted was not in our list, have guided him to their own site "sbi card-kyc" and made him understood.

Finally, he agreed that it was miss from sbi & apologized for the delay and requested me to allow some time for closing this and shared a delivery eta as 18th oct.

Delivery never happened as promised, contacted back cs to know my status but the agent is unaware & requested me to allow some time & shared an revised eta as 31st oct.

Today morning i have contacted cs to know the status, guy has transferred my call to "feedback ivr" immediately upon acknowledging my query... Have received a call (Lady) from ivr team & apologized for previous interaction and continued the call upon hearing my concern she has requested me to wait for more 7 days to get the cards as those were returned back by the courier team.

Scripted message from the team whenever i approach them is as follows:

"have taken your complaint & mail was sent to the concerned team" is this team active???

My issue would have closed very easily... If they have mailed/communicated their courier partner to deliver the consignment at my new address...

It was clearly evident here sbi is least bothered about cx experience & there is no cx obsession at all.

Our great pm says "one country... One bank" but at the ground, this is how cx is being treated & with no security (How the card was dispatched to a different address?).

महोदय
दिनांक 29 अक्टूबर को मैंने अपने एकाउंट संख्या [protected] से क्रमशः 10000 एवं 15000 आहरित किये थे परन्तु नकदी एटीएम से नहीं निकली जबकि उक्त एकाउंट मेरे खाते से डेबिट हो चुका है। कृपया राशि को तुरंत वापस करें। आपकी कृपा होगी।

गजेसिंह
[protected]
एटीएम नं0 [protected]
एवं एटीएम संख्या 1358 एसबीआई ऋषिकेश 10000
एवं एसबीआई एटीएम भानियावाला ऋषिकेश रू0 15000

Hi,

I have checked your reply which is bot more than a fraud and cheating.
When i had opened my account that was 0 balance. It remained 0 zero balance for 2 years and how come it got converted to 200 min balance automatically. And you started deducting money on the name of fine and all cheatings.

I saw many forums where people mentioned this trick of sbi fraud to make money. You even deducted money from poor old people.

In future i would be adding all those complaint and filing legal law suite against dasuya branch.

Your kind managed jasvir singh failed to pick my call.

Now, as my second level of escalation i am forwarding this complaint to rbi senior authorities.

Next escalation will be filing legal suite in dasuya session court.

Try to resolve this here because i dont want to waste our both parties time.

Fyi i have all the proofs when i got this account opened and the booklet clearly says its zero balance maintain account.

Here, i would request you to kindly-

1. Refund my money which was deducted as the reason of mab
2. Make the settlement in my insurance policy to make the 2017 instalment deductions and make waive off any late payment/penalties.

My details are-

Harjasdeep singh
Account-[protected]
Cif - [protected]

Insurance policy number-1ko10239406
Cust number[protected]

Fyi - i am overseas at the moment and cant followup these things wasting my time everyday.
Apart from this, its a harassment and causing a loss in my time and money.

Waiting for a quick positive reply and fast resolution of my problem.

Regards

Harjasdeep

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 2199 rupees was successfully processed with in 19-23 october 2018 to my account. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

My self lokman hossain, i am one of the vistim of fraud sbi debit card transactions. Suddenly i got a massage that rs.4000 has been debited from my account on pos purchase of google. I did not do such a things.
The massage is -
Thank you for using your sbi debit card 459xx5367 for a purchase worth rs4000.0 on pos [protected] at google *ashpshkmr txn#[protected]. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]

I blocked my debit card, but i did not get the money back. Please kindly help me to get my mone back.

Lokman hossain
[protected]
Brance - jalangi, murshidabad, west bengal

Dear sir,

My name is dinesh.. I got the education loan amount of 1, 30, 000 from nanguneri state bank of india. From reliance nungambakkam chennai branch they are torturing me daily via phone call and email to pay my loan. I informed them i will pay through emi options and they are using rude words and informing me that they will come to my office and will disturb you like that threatening me. Kindly do me some favour.

My SB A/c. No. is [protected] maintained with SBI main branch Madhupur (3033). I have been provided with the facility of online banking with the access level "VIEW ONLY". repeatedly I tried to upgrade my access level but failed. one complain was registered on 02.10.2018 (online complaint ID [protected]) which was closed after advising me to visit the branch to upgrade the access level. On 15.10.2018 I visited the branch and as per direction of the dealing officer I submitted a written request for upgrading my access level giving full detail alongwith requisite documents. But, even after lapse of about two weeks the my problem was not not resolved. I am not in a position to visit branch as I am on outstation duty (Defence services). My regular salary is credited to my ibid account and I am in need o[censored]sing online banking with full transaction facility. Please check the issue unless I will be compelled to quite the services of SBI.

I had applied for a SBI Credit Card in 2012. I did not receive the card nor did i activate it. But when I checked the CIBIL report it is showing an overdue credit card with SBI for rs 6501. When i approached the SBI Card walkin helpdesk, they said i have to pay the due to close the card. What is the way forward, how do i close the card that is not activated without paying the illogical overdue charges

I have requested to transfer my account (Acc. No.[protected]) along with FD from MPKV branch (03239) to SBI Branch, NAU, Navasari (Branch code: 03889) three times. Finally they transferred account but not FD ([protected]). I talked to manager 2-3 times and sent my colleague too. every time they said we will do it but after so many visits to my home branch still I didnt received transfer of my FD. I need it urgently but it feels like we cant use our own money at the time of emergency.
I want this FD as soon as possible in my branch (03889) so that I can use it.

Respected Sir

1. My pension account No [protected] held with SBI East Street Pune-01.

2. My ePPO has been generated on 23rd Aug 2018 by PCDA Prayagraj and already been fwd to CPPC Belapur, New Mumbai.

3. On the repeated email with CPPC and visit to their office he now said your ePPO receive with 0 bites.

4. Please request you to take action on PRIORITY for resolving the case and credited my arrears amount in my account.

Thanks

Hello, i got a call just few minutes before (29th oct 2018 at 2:19pm) from +91-[protected] asking if i received my sbi credit card. I replied yes, they said they are offering gift voucher and they want to dispatch. So they asked to confirm with my credit card details. I pretended as if i was not able to listen. He hung and called again from same number. I did same thing. Then he immediately at 2:20pm called me from [protected] and another...

1 review
Mohd maiphooz on oct 10, 2018 submit a complaint
I am mohd maiphooz s/o maqsood ahmad having account number[protected] of sbi kunda pratapgarh branch.
On 29th sep 2018 time 06:08 pm i did transaction of 2000/- transaction id[protected] through imps in the account number[protected],

By mistake i transferred wrong account, so transaction became successful in another person’s account with name unkown, contact number ([protected]),
I hope my money refund in my account
Regards.
Mohd maiphooz s/o maqsood ahmad

Wrong account money transfer

Dear sir

My account no is [protected]. A refund of 240 rupees was successfully processed on 17 oct 2018 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken
I have got reffer no by amazon 782260,

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund

Dear sir

A refund of 240 rupees was successfully processed on 17 oct 2018 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken
I have got reffer no by amazon 782260,

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund

Dear sir

A refund of 399 rupees was successfully processed on 27 sept 2018 to my account.
This amount should have been credited to my sbi account by now, but i have not received the refund till now.
I got refferr no by amazon 524678,

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund

Date of incident - 17 oct 18
Account details - a/c holder's name - saroj kumar saurabh
A/c no. [protected]
Branch details - barnala main (6341)
Mob no. [protected]
Description of the incident - on 17 oct 18, i tried two failed atm transactions at
Atm machine kept at air force station barnala, barnala punjab of rs 1000/- each. For both the transactions, money (Rs 2000/-) was debited from my account. However, rs 1000/- has been credited to my account on the same day, but rs 1000/- has not been credited to my account till date.

You are requested to look into the matter and settle my dues.

I am a pensioner of the bank. My pf no is 0165948. Recently I opened an a/c with Majhiwade ( 13377) of the bank jointly with my daughter SUNITA JAIN.
THE ACCOUNT HAS BEEN MARKED AS A GENERAL ONE INSTEAD. OF A STAFF ACCOUNT. AT THE TIME OF OPENING I SUBMITTED COPY OF MY ID CARD AS PROOF. I am deprived of staff benefits.
KINDLY MAKE CORRECTION.

DEVKI NANDAN AGARWAL

On getting the message that by 30th of November 2018 SBI Buddy would be permanently wound up I made payment on 26th October 2018 through this Buddy Wallet three Mobile Recharges to three Nos. [protected]; [protected] and [protected] for Rs. 800/-; 500/- and 600/- respectively, which were confirmed through messages to me by Buddy Wallet on the same day.. But sorry to say these recharges have not been confirmed by AIRTEL so far.