| Address: Howrah, West Bengal, 711204 |
Dear sir/ma'am,
A refund of rs 499 was successfully initiated on 3rd july 2018, by amazon, through the neft mode. However, it did not reflect in my account, even after 10 days (27 days till now). I called the sbi customer care several times but all were in vain. They provided me with no resolution. Neither did they file 'charge dispute' nor did they accept the reference number provided by amazon to locate the refund. I even contacted home branch but i felt completely helpless. These small scams are happening even after the digitalisation and transparency on the banking industry. If such things happen, then how can we rely on online transactions. Please look upon this matter asap. I am totally disappointed with such negligence on sbi's part.
Sbi transaction details - payment to amazon:
Payment mode - debit card
Transaction id - sbipg nu[protected]amazon mumbai
Date of transaction - 31st july 2018
Amount of transaction - ₹ 1, 294
Amount of refund, not processed - ₹ 499
Amazon refund reference number - 596330
Please let me know in case of any other details needed.
Jan 4, 2019
Complaint marked as Resolved
State Bank of India [SBI] customer support has been notified about the posted complaint.
Sep 04, 2018
Updated by Yashh Tibrewal Dear Sir/Ma'am,
I have not received any communication from SBI yet, regarding the aforesaid matter. Please see that the matter is resolved ASAP.
Sep 06, 2018
Updated by Yashh Tibrewal I think there's no use complaining on this platform when we don't get any resolution.
Sep 10, 2018
Updated by Yashh Tibrewal Is there any help that I can expect from the Consumer Forum?
I lodged a complaint on 03.09.2018 over phone to customer care phone no [protected] and given all the details asked and placed a written complaint on this website on the same date. My complaint number is [protected]. surprisingly i received money in my account on 05.09.2018. I wonder myself is that how fast the network of sbi is doing its business very fast, accurately with great efficiency. Really excellent. my grateful thanks to sbi team.
once again i thank you all.
my rating is five star excellent.