State Bank of India [SBI] Complaints & Reviews

The bank (SBI) personal manager called me and apologized for the problem and asked for a fresh set of photo and signature to be updated as I had already submitted he went through and updated and also refunded the bank cheque bounce charges charged by SBI but the other bank charging the cheque bounce charges due did not get refund because the SBI manager said it is not in their scope.

Dear Sir, I am very disappointed for service of SBI Card. Not any updated of my Ref: No. 123490139103 very long time. kindly do the needful... Ref: 123490139103 Review of Transaction dated 19/7/2017 at VIKASH DRAWING EMPORIU VARANASI IN For Rs 1, 756 on your SBI Credit Card. Dear Santosh Kr Pandey, This is with reference to the review of the above-mentioned disputed transaction on your SBI Credit Card Number XXXXXXXXXXXX3450. We would like to inform you that the matter is under investigation Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 (prefix local STD code) or 1800 180 1290 (toll free). IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm. SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or 1800 180 1295 (if calling from MTNL and BSNL lines). Thank You Yours sincerely krishan vats (Chargeback) On Wed, Oct 11, 2017 at 2:29 AM, wrote: Ref: 123490139103 Review of Transaction dated 19/7/2017 at VIKASH DRAWING EMPORIU VARANASI IN For Rs 1, 756 on your SBI Credit Card. Dear Santosh Kr Pandey, This is with reference to the review of the above-mentioned disputed transaction on your SBI Credit Card Number XXXXXXXXXXXX3450. We would like to inform you that the matter is under investigation Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 (prefix local STD code) or 1800 180 1290 (toll free). IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm. SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or 1800 180 1295 (if calling from MTNL and BSNL lines). Thank You Yours sincerely krishan vats (Chargeback) Note: To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at [email protected] [THREAD ID:1-AKP5UQY] -----Original Message----- From: [email protected] Sent: 28/9/2017 10:16:18 AM To: Subject: Re: [Interaction Id:1-23019410410] Reg:- Dispute Form Dear Sir, Please find attached document as desired by you. On Thu, Sep 28, 2017 at 1:46 AM, wrote: Ref: 123490139103 Dear Santosh Kr Pandey, This is with reference to your letter regarding the non-receipt of credit from VIKASH DRAWING EMPORIU VARANASI IN for Rs 1, 756 on your SBI Card number XXXXXXXXXXXX3450. In this regard, we are yet to receive Merchant contact Proof/Any Supporting documents from your side to pursue the investigation further as required by VISA.We would request you to send across the relevant documents to our office latest by date 03/10/2017. Only in the event of receipt of the completed Dispute Form along with the above mentioned documents latest by date 03/10/2017.We would be able to take up the matter further. We would request you to send the documents as soon as possible failing, which the liability for the said transaction amount shall rest with you. Please note that this is a time bound activity as per VISA/Master Request you to fax the documents at at 0124-2567131 or e-mail the scanned and signed dispute letter to [email protected]. Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 (prefix local STD code) or 1860 180 1290. IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the SBI Card Mobile App http://bit.ly/SBICard-App to access self-servicing options on the go! “ Yours sincerely, krishan vats (Chargeback) Note: To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at [email protected] [THREAD ID:1-AKP5UQY] -----Original Message----- From: [email protected] Sent: 30/8/2017 04:07:10 PM To: Subject: Re: [Interaction Id:1-23019410410] Reg:- Dispute Form Dear Sir, Please find the attached dispute form & Merchant contact proof as desired by you. On Wed, Aug 30, 2017 at 4:50 AM, wrote: Ref: 123490139103 Dear Santosh Kr Pandey, This is with reference to your letter regarding the non-receipt of credit from VIKASH DRAWING EMPORIU VARANASI IN for Rs 1, 756 on your SBI Card number XXXXXXXXXXXX3450. In this regard, we are yet to receive Merchant contact Proof/Any Supporting documents from your side to pursue the investigation further as required by VISA.We would request you to send across the relevant documents to our office latest by date 04/09/2017. Only in the event of receipt of the completed Dispute Form along with the above mentioned documents latest by date 04/09/2017. We would be able to take up the matter further. We would request you to send the documents as soon as possible failing, which the liability for the said transaction amount shall rest with you. Please note that this is a time bound activity as per VISA/Master Request you to fax the documents at at 0124-2567131 or e-mail the scanned and signed dispute letter to [email protected]. Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 (prefix local STD code) or 1860 180 1290. IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the SBI Card Mobile App http://bit.ly/SBICard-App to access self-servicing options on the go! “ Yours sincerely, Pravin Sharma (Chargeback) Note: To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at [email protected] [THREAD ID:1-AKP5UQY] -----Original Message----- From: [email protected] Sent: 22/8/2017 07:16:49 PM To: Subject: Re: [Interaction Id:1-23019410410] Reg:- Dispute Form Dear Sir, Please find the attached dispute form. On Tue, Aug 22, 2017 at 5:47 AM, wrote: Ref: 123490139103 Dear Santosh Kr Pandey, This is with reference to your letter regarding the non-receipt of credit from VIKASH DRAWING EMPORIU VARANASI IN for Rs 1756 on your SBI Card number XXXXXXXXXXXX3450. In this regard, we are yet to receive Merchant contact proof from your side to pursue the investigation further as required by VISA.We would request you to send across the relevant documents to our office latest by date 27/08/2017. Only in the event of receipt of the completed Dispute Form along with the above mentioned documents latest by date 27/08/2017 We would be able to take up the matter further. We would request you to send the documents as soon as possible failing, which the liability for the said transaction amount shall rest with you. Please note that this is a time bound activity as per VISA/Master Request you to fax the documents at at 0124-2567131 or e-mail the scanned and signed dispute letter to [email protected]. Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 (prefix local STD code) or 1800 180 1290 (toll free). IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm. SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or 1800 180 1295 (if calling from MTNL and BSNL lines). Thank you Yours sincerely, Ashok Kumar (Chargeback) Note: To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at [email protected] [THREAD ID:1-AKP5UQY] -----Original Message----- From: [email protected] Sent: 11/8/2017 11:40:06 AM To: Subject: Re: [Interaction Id:1-23019410410] Reg:- Dispute Form Dear Sir, Please find the attachment. On Fri, Aug 11, 2017 at 12:12 AM, wrote: Reg : Review of Transaction on your SBI Credit Card. Dear SBI Cardholder, This is with reference to your telephonic conversation with our Customer Service Representative regarding the disputed transaction on your SBI Card. In this regard we would request you to fill the enclosed Dispute Form with detailed information regarding the disputed transaction(s) (along with the valid nature of dispute) to pursue the investigation We would request you to kindly send us the completed and signed dispute form to our office latest by 15/8//2017 failing which, we shall not be able to investigate the matter further and in that case the liability of the said transaction amount shall rest with you. You can send the form by any of modes mentioned below: 1. Fax at 0124-2567131 2. E-mail the scanned copy to chargeback @sbicard.com . 3. Mail the form at the following address: SBI Card Infinity Towers, DLF Cyber City, 10th Floor, Tower C, DLF Ph-2 Gurgaon-122002 It may however be noted that this letter in no way absolves you of any of your liabilities arising on your Card. Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 (prefix local STD code) or 1860 180 1290. IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the SBI Card Mobile App http://bit.ly/SBICard-App to access self-servicing options on the go! “ Yours sincerely, Pramod (Chargeback) Note: To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at [email protected] [THREAD ID:1-AKP5UQY] -----Original Message----- From: [email protected] Sent: 3/8/2017 07:37:04 PM To: Subject: Reg:- Dispute Form Dear Sir, Please find the attached dispute form.

I have to complain to customers care of head office.