State Bank of India [SBI] Complaints & Reviews

Consumer forum 02/2017 date 02/10/2017

Respondent – sbi kandey kiroli
0009944, post – kandey
Distt – pithoragarh uk 262531
Petisioner – navin chandra pant
Village – garau,
Post – devinagar,
Distt – pithoragarh
Uttarakhand 262531
Subject - pmry plus plan 2005 loan in 2007 when i fill bank take against the law step and lost me. So i file this case in consumer forum.
Activity of mine – banking ombuds man kanpur lost time about 1 year.
After cic order 3 year past to give loan management letter.
I file this in pmopg grievance but these are bank officer so they save abi responsible officer. After that i file it consumer forum.
Honerable sir
According to loan application the loan amount is 40000 rupees.
According to bank paper the loan amount is 160000 rupees. I paid according to loan paper. It is clear between bank and loan it was my business. And i have no any prove. Oral ask thaey did not attand.
Activity of bank – in bank statement loan instalement clear and loan is not npa after that (1) sbi kandey kiroli gave me two illigal notice show this loan npa.
(2) banking ombuds man send wrong documents.
(3) bank said to ombuds man written loan payee or i did not give the interest of bank. But according to bank statement it is clear the interest is cut by bank.
(4) then after this fault they make a limit cc account number [protected], 3 lakh and misuse of rule divide it 78000pmry plus loan +125000 cc +100000 fd. So in this way irregular activity. So my lost is 303000 no use of this limit in my business and i paid it before five year.
(5) b0 kanpur lost one year and 2015 gave me loan management letter by rti second appeal. Bank and his officer neglect and save his officer.
(6) my last file case pmopg grievance but they write one line decision.
So i file this case in consumer forum.
All the prove in this time i have. I already give a notice to respondent.
Total activity –
(1) dated 09/07/2012 honerable bank manager sbi kandey kiroli give me first notice.
(2) date 14/09/2012 i give the answer of notice.
(3) br/2012-13/93 bank’s second notice.
(4) date 29/09/2012 i send complaint against sbi kandey kiroli to banking ombuds man kanpur.
(5) after six month it is reject this letter i take date 24/06/2017.
(6) i again file this case because i have very lost from the side of this loan so i file 25/06/2013 it is select but after six month simple post bank service is good.
(7) i oppose this and an rti file give me prove so after first appeal second appeal in 2015 by medium of agm almora give me loan management letter.in this letter the loan
Instalement is only 2670 rupees.
So it is clear that bank done a great corruption in this matter.
(8) so i file this case current year pmop grievance but here is also his officer they did not listen me. Between this i give rti but sbi no cooperate. Grievance decision is one or two line. Again and again how many i file rti so i file this case in consumer forum after pmopg.

There have been unrecognized charges on my debit card from itunes.com of inr 250 and inr 800.
Thank you for using your sbi debit card for a purchase worth rs800.0 on pos [protected] at itunes.com/bill txn#[protected].
Thank you for using your sbi debit card for a purchase worth rs250.0 on pos [protected] at itunes.com/bill txn#[protected].

Non functioning of call cenre lines are a major tool in helping credit card holders frauuds on their credit cards thus this deficiency in service to credit card holders. Why not these phone lines be made available on hot lines. Even instead of directly connecting clustomers they say for this press one, then press two such process consumes lot of time even after that there is message that our customers are busy while attending other customers the wait time is more than 15to20 minutes neither the caller is able to disconnect the call nor heis able to hold call for such a long duration. He repents the day he purchased sbi credit card. No complaint detals of frauds are attached

Sir/madam,

I have been charged rupees 409/- from my saving a/c no.[protected], ifs code sbin0013030
Details as follows:

Date description amount
28-04-17 debit si reg chr 57/-
28-04-17 debit si reg chr 57/-
10-07-17 "si failure charges 295/-

I have already complaint the same with customer care (Complaint no. [protected] dt. 18.07.2017) & respective branch (Cidco n-4, aurangabad)

Please look into and get credit in my a/c.

Regards,
[censored]al suhas joshi,
Mob - [protected].

Mr. Latkar from racp baner, pune giving me trouble at personal level where i agreed to pay my dues in next salary. I did that and paid most of the dues and at this time out of npa. However, mr. Latkar calling me again and again and put multiple notices on my door and talking with watman and neighbours.

Please treat this a high priority as he is giving lot of trouble at personal level and take appropriate action

I purchase on amazon through my debit card on 13/05/2017 & return the product. Refund is initiated by amazon on 20/05/17.
My sbi saving account number [protected]
I waiting for refund from last 4 months but refund is not received. Amazon provided me the authorised reference no.
Your refund reference number rs.5, 299.00 is hsbcn[protected]
Please take a prompt step to provide my refund back to my account.
Thank you
02/10/2017

POS Payment is done automatically without my permission to a website www.easymobilerecharge.in today(01/10/2017)...A total of 6500 rs has been fraudly payed today...Recently I've blocked my atm card...Some days earlier i.e (on 24/09/[protected] Rs has been deducted by my account but i have not done it.I've claimed for it but still it is pending...Kindly help me and refund my money

Dear sir /madam
I am pranav kumar. I have financed a mobile from bajaj finserv in 2016 with state bank of india account. I have finished all emi in february 2017. But still bank is cutting money from my account every month why? Already i complaint in bajaj finserv but they are telling that bank is cutting money from my account. I gave complain to bank also but they are not responding to my problem. Total 3300 rs bank has cut from account why? Please solve my problem as soon as otherwise i willo take action against this fraud.

I deposited money 1100rs via cardless deposit in cdm sbi at bhimavaram branch at screen it showed transaction cancelled at date 01 october 2017 evening 4 o clock but it taken whole amount into machine and it doesn't given any slip to me also. Please help me and transfer amount to my bank account
Ac no: [protected]
Ifsc code:sbin0000818
Mob no:[protected]

Hello Sir,
I had very bad exprince with SBICARD,
I am Rajesh Kumar I received calls from SBICARD Multiple time for Sir please take SBICARD there is Lot's of benefit I said no again next day same call I was totally fed up with SBICARD sales executive than I asked to her lot of people are complaints SBICARD is always adding extra charges
She told me sir will never hapthanpened than I was ready to took SBICARD but after few months SBICARD start doing the same share data offline with someone when I found fraud activities by SBICARD than I was complaints multiple times to customer care but they are disconnecting my call multiple times than I called complaints no tall free no they said OK this will never happened again he waived late fee after few days I was made payment by cash to agent but he didn't summit that amount than I was made payment by online and send screenshot to complaints mail I'd due to fraud activities by SBICARD I did change my SBICARD but still the same issue going on than I call to closed my SBICARD send me final settlement but SBICARD send all amount including extra charges which is wrong than I stop making payment because I was complaints SBICARD to send paper bill but didn't sending even call multiple time to customer care but calls got disconnected.
I still want to settlement 5 10 k but no one ready to giving any response

State bank of india costumer
Helpline no. [protected]
My amount 2000.00were struck in the cash deposit machine at sbi branch, punjab chowk, adilabad when i was depositing to the account of a. Murali mohan reddy ac/no: [protected] on26/9/2017 evening 7.40pm. When i gave the request letter on 27/9/2017 the cash officer asked to come on 29/9/2017 and when i went and asked him about my problem he is so reckless and rude that he was not even willing to answer and said.. That you can complaint to any one you like.
Please solve my problem...

I withdrawal rs10000&1000 (Total amount rs11000) from my saving a/c [protected] through atm srinagar main chowk raipur (C. G.) on dated 06.08.17. But no any amount received from atm. Total eleven thousand deducted in my saving account. I immediately complaint to branch manager sbi katghora, (Branch code 2861, ifsc :sbin0002861) distt korba (C. G.) on dated09.08.17. But till date no above amount credit in my saving a/c.

My name is sheik. Shahana begum. I deposited money into my account through cdm in kovvur town west godavari district. On 1st of october 2017 3.30pm. It showed transaction completed receipt cannot be printed. But money was not credited. I deposited rs.4000ie., two rs.2000 notes. I called coustomer care they asked to lodge a complaint in home branch that is in kovvur town. But bank is closed for two days and i am worried about my money. My acc. No is [protected]. Please condider my complaint and give me justice.

Dear sir/ madam. That person is a big fraud online fraud. He is a big bustard. He has facebook page nd olx, location advertisement, he taking advance money as a joining fees, like rss, members refundable fees, nd escorts service 10k par night, much more, he claimed himself sadhviprachi thakur is a woman she is a call girls, she give service all over world, kuwait, india, etc. He show me some hot photos after that he said, she is sadhviprachi thakur, 10k par night, after that he provides me an sbi account details i deposit rs. 10000/- later he not give me any service or scold me badly, i'm going local police station, they not accept these type of case, that's way i wrote complaint here, please take serious action against him.

I attached here some photos as a proof,

This bustard, name is updesh rana, mobile number is
[protected]

Regards, dolan saikia.

My name is sheik. Shahana begum. I deposited money into my account through cdm on 1st of october 2017 3.30pm. It showed transaction completed receipt cannot be printed. But money was not credited. I deposited rs.4000ie., two rs.2000 notes. My acc. No is [protected]. I called to customer care but they asked me to go to the branch to complain. But banks are closed for 2 days. I dont know what happend to my money. Please condider my complaint and give me justice.

Dear sir
This is Siddik M credit card holder of SBI. As discussed on call with Customer Care executive, I have an issue of amount deducted from unauthorized source.I received credit card on yesterday[protected] and yet to receive pin number. Not at all registered. Today morning I received a call from number(update no) and informed about the card details and mentioned about the usage. Also they have asked my personal information for verification. I have provided some personal information in that one information I have provided incorrect but they have corrected me. So I came to know they have known all my personal information and its a valid source. After that they have asked a one time password for card activation. I have provided as they are from bank.I kept my card in home so some information I haven't provided and they asked me to provide by afternoon. And I received a call again by 2.30 pm and I have provided card details for activation as still the card was not activated.After that I received a message an amount of 8238 rs was transferred to JIMMYWALLS ENTERPRISES.
Please advise for below questions:
1. If my card was not activated how they can able to transfer money, one time password alone is enough for transfer without activation.
2. How they came to when the card was dispatched, and all my personal information without my knowledge
3. I have tried twice to register for net banking on today morning but the server was very low so I can't complete the registration but how can they complete the transfer without any issue
4. The Customer care executive mentioned the transfer is in progress not yet completed then why can't you cancel the process when I have raised a request
5. Amount transferred to a valid account called JIMMYWALLS ENTERPRISES why can't you catch them if a complaint raised against them
6. I came to there are several cases raised against to this particular person why still the issue occurs again and again.
7. I have activated security services for this card then also this issue then what is the use of security services and why you are charging for that
Please settled fast
Siddik

Dear sir
This is Siddik M credit card holder of SBI. As discussed on call with Customer Care executive, I have an issue of amount deducted from unauthorized source.I received credit card on yesterday[protected] and yet to receive pin number. Not at all registered. Today morning I received a call from number(update no) and informed about the card details and mentioned about the usage. Also they have asked my personal information for verification. I have provided some personal information in that one information I have provided incorrect but they have corrected me. So I came to know they have known all my personal information and its a valid source. After that they have asked a one time password for card activation. I have provided as they are from bank.I kept my card in home so some information I haven't provided and they asked me to provide by afternoon. And I received a call again by 2.30 pm and I have provided card details for activation as still the card was not activated.After that I received a message an amount of 8238 rs was transferred to JIMMYWALLS ENTERPRISES.
Please advise for below questions:
1. If my card was not activated how they can able to transfer money, one time password alone is enough for transfer without activation.
2. How they came to when the card was dispatched, and all my personal information without my knowledge
3. I have tried twice to register for net banking on today morning but the server was very low so I can't complete the registration but how can they complete the transfer without any issue
4. The Customer care executive mentioned the transfer is in progress not yet completed then why can't you cancel the process when I have raised a request
5. Amount transferred to a valid account called JIMMYWALLS ENTERPRISES why can't you catch them if a complaint raised against them
6. I came to there are several cases raised against to this particular person why still the issue occurs again and again.
7. I have activated security services for this card then also this issue then what is the use of security services and why you are charging for that
Please take an immediate action to my request otherwise I will raise it with the RBI and relevant banking authorities.
Siddik

Respected sir
My name is manvendra tyagi account number [protected] is saving account under 18 year h with zero balance
Fir bhi isase minimum maintainence charge kat raha h krapaya mera kata hua paisa vapas karne aur aage aisa koi balance na kata jaye isake liye branch ko inform karne ki krapa kare.
Thank you
Branch sanjay place
Agra
Ifsc sbin0015446

I have taken a sbi credit card, in 2012, on lien of my fdr.. I have been paying the bills, regularly and promptly, but due to

Some unavoidable circumstances, per the past few months there was a delay in payments, but paying... The credit card people

Are sending the bill as they wish, instead decreasing the bill amount, they are increasing the bill amount even though i am not using

The card, i have given complaint to customer care, but no use, then i gave the complaint to sbi cards redress cell, they have sent

A mail to me, how they calculate, according to that also, the bill, amount is too high, same thing i have written a mail to them.

They, kept quite, and no reply.. Then finally i have sent they an email, asking them, to send me a mail about the procedure of

Adjusting the bill amount from my fdr.. Again they kept quite, no reply... Sir, i do not what they wish to do.. That is why

I am bringing this issue to you, here i am sending the copies of the mails in between sbi card team and me

Sir, my request is, kindly do the justice to me.. Here are the details of my card..

Name : nadipuri jayadev

Card no: [protected]

Dob : 06/07/1960

Mothers maiden name : n. Jaya

Registered mob no: [protected],

Email : [protected]@gmail.com

Address: 321, huda colony, mayuri nagar, miyapur, hyderabad-500049

Regards,

Nadipuri jayadev

Credit card complaint
Re: [interaction id:1-[protected]] statement related issues/statement calculation/clarification inbox
Add star [protected]@sbicard.com fri, sep 15, 2017 at 2:16 pm
To: [protected]@gmail.com
Reply | reply to all | forward | print | delete | show original
15/09/2017,

Dear mr. N jayadev,

Thank you for writing to sbi cards.

This is with reference to your communication dated 14/09/2017.

We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us.

Payment related:

We wish to inform you that we have received the payment of rs. 27, 000.00 made by you on 30/08/2017 and the same has already been credited to your sbi card account.

Please find below modes of payment’s and turnaround time for your reference.

1. Pay net - instant credit
2. Debit card - instant credit
3. Online sbi - 3 working days
4. Mobile banking - 2 working days
5. Electronic bill payment - 3 working days
6. Easy bill payment - 2 working days
7. Visa money transfer - 3 working days
8. Atm - 2 working days
9. Otc - 2 working days
10. Drop box - manual & electronic – 3 to 5 working days
11. Neft – 3 banking hours [ fastest, secure & convenient payment channel for making the sbi card payment ]
12. Cheque – 5 working days

Payments made till 3:30 pm via neft payment mode, will get credited within 3 banking hours, same day

A fee of rs.100 plus service tax (As per applicable charges) of 18% will be charged for payments made by cheque for an amount less than or equal to rs.2000 w. E. F. 1st april ’17. No additional fee will be charged for cheque payments greater than rs. 2000.

Charges related:

We wish to inform you that as per your statement 13/08/2017 the total amount due is rs.4, 80, 738.00 which is payable on or before 02/09/2017 and we have received your partial payment of rs.27, 000.00 on 30/08/2017 hence the finance charges with taxes has been debited from your account.

Finance charges:

We would like to inform you that in case the payments are missed or outstanding on the card is received less than the total amount due/ total outstanding amount, then interest charges are applied on the balance amount, thus the payment starts revolving on the account, this is also applicable on all the fresh charges incurred, in the same month by the cardholder.

The finance charge will be levied at 3.35% per month plus government service tax @ as per applicable charges.

Please note that the finance charges will be calculated on opening balance as well as fresh purchases. This process continues till the complete outstanding on your card account is paid in full.

To be used only when there are cash advance charges on a/c –

In case of cash transactions there is no interest free period available at all.

The finance charges are levied at 3.35% per month plus government service tax (As per applicable charges) from the day of cash withdrawal, on a daily basis. The finance charges are levied till the cash transaction amount is paid back in full. (Hence, the outstanding on cash is liable to accrue finance charge for period between the statement date and the date on which full payment is received).

Late fee :

We would like to inform you that in case the payment of at least minimum amount due is not received by the payment due date, the late payment fee is applied subject to a minimum of rs.100.00 and a maximum of rs.750.00 plus government service tax (As per applicable charges).

Please note, the late payment fee will be applicable as per the below-mentioned slab, plus government service tax (As per applicable charges).

Nil for total amount due up to rs.200;
Rs.100 for total amount due from rs. 201 - rs. 500;
Rs.200 for total amount due from rs. 501 - rs. 1, 000;
Rs.500 for total amount due from rs. 1, 001 – rs.10, 000;
Rs.750 for total amount due above rs. 10, 001

Applicable tax (Gst):

We would like to inform you that gst is applicable on all fee & charges (Applicable on interest portion of emi also, if any running).

“applicable taxes” means: · for the cardholders having state of residence in the records of sbi card on the statement date as “haryana” - central tax @ 9% and state tax @ 9% · for the cardholders having state of residence in the records of sbi card on the statement date as other than “haryana” - integrated tax @ 18%

Reactivation of account:

We wish to inform you that as on date your sbi account temporarily stands inactive for usage. Please note that as on date your sbi card account holds an outstanding balance of rs.468, 650.21 payable to us.

We would request you to make the payment of at least rs.96, 007 on your card account for reactivation.

Incase of any query, would request you to click here or contact the sbi card helpline at[protected]Prefix local std code) or[protected]. Ivr & emergency services on helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to nodal officer, customer service by clicking here or use the escalate button on the webpage. You will receive a response within 5 days.

Yours sincerely,
Soundarya r - customer service.
Sbi card.

[thread id:1-b51oa8g]

— original message —
From: [protected]@gmail.com
To: [protected]@sbicard.com
Subject: statement related issues/statement calculation/clarification

Sir, i made the payment of rs.27000/- on august 29th 2017. Before the payment my outstanding, bill was, 4, 55000/- but after the payment of rs.27, 000/- instead of decreasing the outstanding bill, it increased to rs.4, 68000/-, how is it possible... Please check it... N. Jayadev

Reply | reply to all | forward | print | delete | show original

Add star jayadev nadipuri fri, sep 15, 2017 at 9:17 pm
To: [protected]@sbicard.com
Reply | reply to all | forward | print | delete | show original
Excuse me sir,

When i have to pay the rs.27000/-, the statement
Shows that the outstaiding
Was 4, 52000/- but not 4, 80, 738/- please check the statement

Thank you,

Jayadev
- show quoted text -
Quick reply
To: [protected]@sbicard.com more reply options

Send save draft include quoted text with reply

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Ext: re: [interaction id:1-[protected]] statement related issues/statement calculation/clarification inbox
Add star [protected]@sbicard.com sat, sep 23, 2017 at 1:42 am
To: [protected]@gmail.com
Reply | reply to all | forward | print | delete | show original
23/9/2017

Dear mr. N jayadev,

Thank you for writing to sbi cards.

This is with reference to your communication dated 15/9/2017

We sincerely regret the inconvenience that may have been caused to you due to miscommunication made, if any.

Outstanding related: we wish to inform you that as per last statement of your credit card account total amount due is rs. 462, 549 and minimum amount due is rs. 65, 204 due date was 2/8/2017 but you paid only rs. 27, 000.

Outstanding related: we wish to inform you that as on date the total outstanding amount on your sbi card account is rs 468, 650.21

Late payment fee: we would like to inform you that in case the payment of at least minimum amount due is not received by the payment due date, the late payment fee is applicable as per the below-mentioned slab, plus government service tax (As per applicable charges).

Nil for total amount due from rs.0-rs.200;
Rs.100 for total amount due greater than rs.200 & up to rs.500;
Rs.400 for total amount due greater than rs.500 & up to rs.1000;
Rs.500 for total amount due greater than rs.1000 & up to rs.10, 000;
Rs.750 for total amount due greater than rs.10, 000

Finance charges : we would like to inform you that in case the payments are missed or outstanding on the card is received less than the total amount due/ total outstanding amount or payment received after due date finance charges are payable at the monthly percentage rate on all transactions from the date of transaction in the event of the cardholder choosing not to pay his balance in full, and on all cash advances taken by the cardholder, till they are paid back.

Finance charges will be levied at 3.35% per month, if payable, are subject to levy of service taxes and are debited to the cardholder’s account till the outstanding on the card is paid in full.
In case of cash transactions there is no interest free period available at all.

The finance charges are levied at 3.35% per month plus service tax (As per applicable charges) from the day of cash withdrawal, on a daily basis. The finance charges are levied till the cash transaction amount is paid back in full. (Hence, the outstanding on cash is liable to accrue finance charge for period between the statement date and the date on which full payment is received).
Hence, we regret to express our inability in reversing the amount debited towards finance charges on your sbi card account.

Over limit fee: we would like to inform you that the over limit fee is charged at rate of 2.5% of over limit amount or rs.500.00, whichever is higher plus government service tax (As per applicable charges).

We would also hereby inform you that the credit limit assigned on your card account is rs. 450, 000.

Please note that the over limit fee is levied on your account due to exceeding the above-mentioned credit limit.

As a service gesture we have approved the transaction on your card to avoid any inconvenience while using your card at any visa accepted merchant outlets which is over and above the credit limit. Please note that if the outstanding amount exceeds the credit limit, however in such situation an over-limit fee is charged on a customer’s account.
Gst related: we would like to inform you that goods & services tax is applicable at 18.00%. On all fee & charges (Applicable on interest portion of emi also, if any running)


Incase of any query, would request you to click here or contact the sbi card helpline at[protected]Prefix local std code) or[protected]. Ivr & emergency services on helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to nodal officer, customer service by clicking here or use the escalate button on the webpage. You will receive a response within 5 days.

Yours sincerely,
Rakesh kumar
Customer service– sbi card

[thread id:1-b51oa8g]

— original message —
From: [protected]@gmail.com
Sent: 15/9/2017 09:17:51 pm
To:
Subject: ext: re: [interaction id:1-[protected]] statement related issues/statement calculation/clarification

Excuse me sir,

When i have to pay the rs.27000/-, the statement
Shows that the outstaiding
Was 4, 52000/- but not 4, 80, 738/- please check the statement

Thank you,

Jayadev

On 9/15/17, [protected]@sbicard.com wrote:
15/09/2017,

dear mr. N jayadev,

thank you for writing to sbi cards.

this is with reference to your communication dated 14/09/2017.

we truly value you as our privileged customer and regret the inconvenience
cause to you in the matter address to us.

payment related:

we wish to inform you that we have received the payment of rs. 27, 000.00
made by you on 30/08/2017 and the same has already been credited to your sbi
card account.

please find below modes of payment’s and turnaround time for your reference.

1. Pay net - instant credit
2. Debit card - instant credit
3. Online sbi - 3 working days
4. Mobile banking - 2 working days
5. Electronic bill payment - 3 working days
6. Easy bill payment - 2 working days
7. Visa money transfer - 3 working days
8. Atm - 2 working days
9. Otc - 2 working days
10. Drop box - manual & electronic – 3 to 5 working days
11. Neft – 3 banking hours [ fastest, secure & convenient payment channel
for making the sbi card payment ]
12. Cheque – 5 working days

payments made till 3:30 pm via neft payment mode, will get credited within 3
banking hours, same day

a fee of rs.100 plus service tax (As per applicable charges) of 18% will be
charged for payments made by cheque for an amount less than or equal to
rs.2000 w. E. F. 1st april ’17. No additional fee will be charged for cheque
payments greater than rs. 2000.

charges related:

we wish to inform you that as per your statement 13/08/2017 the total amount
due is rs.4, 80, 738.00 which is payable on or before 02/09/2017 and we have
received your partial payment of rs.27, 000.00 on 30/08/2017 hence the
finance charges with taxes has been debited from your account.

finance charges:

we would like to inform you that in case the payments are missed or
outstanding on the card is received less than the total amount due/ total
outstanding amount, then interest charges are applied on the balance amount,
thus the payment starts revolving on the account, this is also applicable on
all the fresh charges incurred, in the same month by the cardholder.

the finance charge will be levied at 3.35% per month plus government service
tax @ as per applicable charges.

please note that the finance charges will be calculated on opening balance
as well as fresh purchases. This process continues till the complete
outstanding on your card account is paid in full.

to be used only when there are cash advance charges on a/c –

in case of cash transactions there is no interest free period available at
all.

the finance charges are levied at 3.35% per month plus government service
tax (As per applicable charges) from the day of cash withdrawal, on a daily
basis. The finance charges are levied till the cash transaction amount is
paid back in full. (Hence, the outstanding on cash is liable to accrue
finance charge for period between the statement date and the date on which
full payment is received).

late fee :

we would like to inform you that in case the payment of at least minimum
amount due is not received by the payment due date, the late payment fee is
applied subject to a minimum of rs.100.00 and a maximum of rs.750.00 plus
government service tax (As per applicable charges).

please note, the late payment fee will be applicable as per the
below-mentioned slab, plus government service tax (As per applicable
charges).

nil for total amount due up to rs.200;
rs.100 for total amount due from rs. 201 - rs. 500;
rs.200 for total amount due from rs. 501 - rs. 1, 000;
rs.500 for total amount due from rs. 1, 001 – rs.10, 000;
rs.750 for total amount due above rs. 10, 001

applicable tax (Gst):

we would like to inform you that gst is applicable on all fee & charges
(Applicable on interest portion of emi also, if any running).

“applicable taxes” means: · for the cardholders having state of residence in
the records of sbi card on the statement date as “haryana” - central tax @
9% and state tax @ 9% · for the cardholders having state of residence in the
records of sbi card on the statement date as other than “haryana” -
integrated tax @ 18%

reactivation of account:

we wish to inform you that as on date your sbi account temporarily stands
inactive for usage. Please note that as on date your sbi card account holds
an outstanding balance of rs.468, 650.21 payable to us.

we would request you to make the payment of at least rs.96, 007 on your card
account for reactivation.

incase of any query, would request you to click here or contact the sbi
card helpline at[protected]Prefix local std code) or[protected]. Ivr &
emergency services on helpline are available 24 hours and customer service
representatives are available from monday to saturday between 8am to 8pm or
you can get easy access to exclusive services & account information with
just a click. Visit our website sbicard.com or download the sbi card mobile
app to access self-servicing options on the go!

if you are not satisfied with the response, you can write to nodal officer,
customer service by clicking here or use the escalate button on the webpage.
you will receive a response within 5 days.

yours sincerely,
soundarya r - customer service.
sbi card.




[thread id:1-b51oa8g]

— original message —
from: [protected]@gmail.com
to: [protected]@sbicard.com
subject: statement related issues/statement calculation/clarification

sir, i made the payment of rs.27000/- on august 29th 2017. Before the
payment my outstanding, bill was, 4, 55000/- but after the payment of
rs.27, 000/- instead of decreasing the outstanding bill, it increased to
rs.4, 68000/-, how is it possible... Please check it... N. Jayadev
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Add star jayadev nadipuri sat, sep 23, 2017 at 7:52 pm
To: [protected]@sbicard.com
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Dear sir,

As you told in the beginning of this mail the total
Outstanding was 462, 549, out

Of that i have that i have paid rs.27, 000/- so the out standing will
Become, 462, 549 -27, 000=

4, 35, 549, hoe can it become, 4, 68, 650/- even if you put late fee
Charges, according your

Given list, it will not become like that...

Regards

Jayadev
- show quoted text -
Quick reply
To: [protected]@sbicard.com more reply options

Re: interaction id - 1-[protected] regarding payment... Inbox
Add star [protected]@sbicard.com thu, sep 14, 2017 at 7:16 pm
To: [protected]@gmail.com
Reply | reply to all | forward | print | delete | show original
Dear customer,

Thank you for writing to us.

Your feedback & queries are important to us. Our customer service team will revert either through a call or an e-mail within 3 days.

The reference number of your case has been mentioned in the subject line of this correspondence.

To facilitate faster resolution & better experience, we have come up with a facility to raise queries/complaints online at our website: www.sbicard.com/email.

Looking forward to serving you.

Warm regards

Sbi card

Important: lost card needs to be immediately reported and blocked. To block your card immediately, use our automated ivr channel available 24x7 or contact our customer service representatives at[protected]Prefix local std code) or[protected]. You can also block your lost card at sbicard.com or through sbi card mobile app. Alternatively, sms block and send to 5676791.

[thread id: 1-b51wmx0]
"please do not delete thread id" message in auto acknowledgement"

— original message —
From: [protected]@gmail.com
Sent: 14/9/2017 07:14:30 pm
To: [protected]@sbicard.com
Subject: ext: regarding payment...

Dear sir, i have taken my credit card on lein of my deposit (Fdr) in sbi... Please send any of your executive immediately, to the bank, so that i can clear all your dues, by taking my deposit, and then you can cancel my credit card permanently... Even though i am paying, i am daily being disturbed, by your people constantly... Only for the past few months there is some delay in my payments... That is why i have taken this decision, so that there will not be any problem to you and to me.. Thank you, regards, n. Jayadev. Name: nadipuri jayadev card no: [protected] dob : 06/07/1960 mother maiden name : n. Jaya register mobile no: [protected]

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Add star jayadev nadipuri thu, sep 28, 2017 at 9:56 pm
To: [protected]@sbicard.com
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Dear sir,

It is getting delayed, for my amounts to be credited in my
Account, so kindly mail me

In detail, how to adjust my deposit amount, to pay the bill...

Thank you,

Jayadev
- show quoted text -
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Add star jayadev nadipuri thu, sep 28, 2017 at 9:56 pm
To: [protected]@sbicard.com
Reply | reply to all | forward | print | delete | show original
Dear sir,

It is getting delayed, for my amounts to be credited in my
Account, so kindly mail me

In detail, how to adjust my deposit amount, to pay the bill...

Thank you,

Jayadev

On 9/14/17, [protected]@sbicard.com wrote:
- show quoted text -
Quick reply
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Send save draft include quoted text with reply

« back to sent mail go 1 of 38 older ›

I am very unhappy for inconvenience caused by sbi, i am informed to
The bank but there is no reply and sbi happy room
Also not responding and happy room is not call back. On 28/08/2017 i
Was made a payment through bharat qr code (Mvisa scan and pay) to book
Railway ticket and the transaction was failed but amount debited from
My account. My account number is [protected] and registered mobile
Number is [protected] with reference numbers amount of 239.85 is given
Below,

1.724017a00048

2.724017a00051

3.724017a00052

4.724017a00056

And on 30/08/2017 one reference number

1.724214a00020