State Bank of India [SBI] Complaints & Reviews

Hi,

I need your urgent action. I made a payment of INR 1512 for booking an appointment at TRICHY PSK but the payment failed and the money got deducted from my bank account. I tried calling on helpline number[protected], the line always goes busy.
I dropped a mail at customercare.[protected]@sbi.co.in, got no response.

Appointment and payment details are:

Applicant name: MUMTAJ BEGAM J

Application Reference: 17-[protected]

Application Type: NORMAL

Payment made through INDIAN BANK(rupay)

Payment status: Failed.

Payment Date:
Kindly resolve the issue ASAP.

Thanks & Regards,
Mumtaj Begam

For the last 2 months, I have visited the nearest branch of "State Bank of India" ("JAGADISHPUR Branch" of State Bank of India) for several times for just opening one savings account. Surprisingly I experienced unexpected behavior from their sight. In April I every bank stays busy, I admit. But, even in May, they continued harassing. When I visited 2-nd May, they told after a huge work schedule in April they are too tired to open any new account so I was asked to visit in the 3-rd week. And, when I did so, they told there are many jobs pending so they can't accept a new account request. At that moment I had no other option so I had to accept those jokes and this is why I was forced to complain about the so-called most dutiful bank of India SBI.

Respecter sir,
I, vijay goger m a having a sb account number in sbi, wodehouse rd colaba, buena vista, gr flr opp. Y. B chavan centre gen. J bhosle marg mumbai 400021. I have lost my sim and mobile number. The same number was entered in my internet banking account and now i have to change that number. I know for every transactions a security password message will be forwarded to that number, but i am not possessing that number. Now may i please request you to change my mobile number to [protected].

Kindly do the needful as soon as possible.

Thanking you

Branch managar,
State Bank of India,
University Road Branch,
Rajkot

Dear Sir,

Subject: Non-Reply of my physical applications dated - 9.4.2017 and 9.3.2017
Ref: Letters / applications Dated - 9.4.2017 & 9.3.2017

I have asked to provide details of NRI Accounts of Magandlal Ranchhod Chhaya (Deceased on 18.12.2008) and Sharda Maganlal Chhaya (Deceased on 28.03.2009) on 8.3.2017 and followup letter on the same was also provided on 9.4.2017 but no reply has been provided from your end as they are legal Fath & mother respectively. All required documents are attached in the physical application. Request you to provide the details ASAP.

Thanks
Bhagirathi M Vegad

Dear sir,

I had applied for a Sbi simply save credit card. A men executive called me up and promised me that definitely you will get the credit card to ur residence.

I got one message from SBI stating your application is under process. Then next day under online status of SBI credit card they mentioned

"We regret to inform you that your SBI Card Application could not be processed since it does not meet our policy. We thank you for your time."

I have given all the documents .Please tell me what are the reasons for rejectting my application. And how to applyagain.
APP NO:[protected]
D.O.B: 09.03.1991

Sir I have purchased one cooler with 6499 rupees and requested​ to convert in EMI but the some issue created about that hence I return it and requested to cancel the EMI within required time.but the EMI is Continuing till now means not cancelled till now by the SBI card company.and second issue is I have purchased one mobile on[protected] and also requested​ to convert in EMI but they didn't convert it in EMI and sent me statement of total amount for credit.I have contacted them on phone two times but they said to paid the statement amount either u will charged.so please sir consider my request and try to solve as soon as possible.
Thanking yours

My SBI account no is [protected], and My account balance looks incorrect in total available balance category in Internet banking.
In internet banking my MOD balance is showing 9.05 lac where as total deposit available balance is showing 6.8 lac, thus off by 2.25 lac. I also noticed the sweep transaction “SWEEP TO [protected]” on 11th April is not getting displayed in all deposit account detail list. Could you please help it getting fixed asap as I have to do some important transaction.

I am Arpan Sarkar, I hold a joint account in SBI with Shuvra Sarkar Biswas, account number “[protected]”. We have created a fixed deposit of two lacks rupees on 18-Mar-2016 (FD No[protected]. For tendering purpose on[protected] we requested bank for creating bank guarantee in favor of “DDO, O/o The ADG, DTRTI, EAST BLOCK -2, LEVEL 2, R K PURTAM, NEW DELHI” against this mentioned FD from barasat sbi branch.
As per tendering authority as they have not received bank guarantee on time, so they have disqualified us for the tender. So, we requested them to return us the bank guarantee. And they have returned the same to SBI Barasat branch. But when we have contacted to the authority of Barasat branch they informed us that bank sent Original copy of bank guarantee to tendering authority, but as tendering authority have not returned the original copy of bank guarantee to bank so bank is not able to release the FD for closer. We have contacted tendering authority; they informed us that they have not received any original copy of bank guarantee from Bank. When some official from bank also communicated with tendering authority, tendering authority have informed the same to the bank official.
We are following up this issue with concern bank authority since February 2017, but still this issue is not solved. Previously Mr Dkhina Ranjan Tarfder of SBI Barasat branch was taking care of this issue. We have followed up with him several times, but he has never shown the empathy to solve the issue. IT Delhi, sent the release letter addressing him. But now he has resigned from SBI. SBI barasat is so much unprofessional that they have informed us that, as the person has resigned, so they need to call them to know where they kept the letter. Unfortunately on 16/05/2017 when I were in bank, Mr Dakhina didn’t receive the calls. So, bank officials informed us that as they can’t do anything if he didn’t receive bank’s call. So, I asked what can be done if he never receive their call? Then they suggest that we need to get the release letter again from income tax Delhi, because as per them it is impossible for them to find a document related a case, if a staff who was handling the case before, leave SBI.

I think SBI is only organization who follows this worse work culture. I want to close this FD, if this issue don’t resolved with in tomorrow then I will take this case to consumer court. I have the entire conversation recording with bank officials and I can prove how they harass people every time.

Details of tendering authority
Addl. Asstt. Director of Income Tax (Hqr.),
O/o The Addl.Director General, Direct Taxes Regional Training Institute, East Block - 2, Level - 2, R K Puram, New Delhi - 110066
Contact No:[protected]

Thanks and regards
Arpan Sarkar
a/c no:[protected]
Contact no:- [protected]

सेवा में
श्रीमान शिकायत अधिकारी महोदय
भारतीय स्टेट बैंक
विषय-प्रधानमंत्री रोजगार सृजन कार्यक्रम के ऋण अनुदान दिलाने के सम्बन्ध में।
महोदय
विनम्र निवेदन है कि प्रार्थी ने भारतीय स्टेट बैंक -शाखा -बुदनी मड़ावरा, जिला-ललितपुर, उ0प्र0 से मार्च2016 में प्रधानमंत्री रोजगार सृजन कार्यक्रम की योजना अनुसार रुपये तीन लाख का ऋण लिया था एवं बैंक द्वारा निर्धारित समस्त आवश्यक ओपचारिकता पूरी की एवं बैंक द्वारा निर्धारित क़िस्त हर माह समय से जमा कर रहा हूँ।महोदय अवगत कराना है कि प्रधानमंत्री रोजगार सृजन कार्यक्रम योजनानुसार प्रार्थी को ऋण राशि पर 35प्रतिशत अनुदान मिलता है एवं जिस दिन से अनुदान राशि बैंक में आ जाती है तभी से अनुदान राशि पर व्याज बंद कर दिया जाता है।अतः प्रार्थी की अनुदान राशि रूपये 105000 मई 2016 में ही भारतीय स्टेट बैंक -शाखा -बुदनी मड़ावरा, जिला-ललितपुर, उ0प्र0 को प्राप्त हो चुकी है जिसे बैंक द्वारा न तो प्रार्थी के खाते में जमा किया गया न है अनुदान राशि पर प्रार्थी का ब्याज बंद किया जा रहा है अतः जो योजना के नियम का कठोर उल्लंघन है और प्रार्थी से पूरी ऋण राशि 300000रूपए पर ब्याज लिया जा रहा है इस सम्बन्ध में प्रार्थी ने शाखा प्रबंधक महोदय से कई बार अनुदान राशि पर लगने बाले ब्याज को बंद करवाने के सम्बन्ध में विनती की इस पर प्रबंधक महोदय ने कुछ दिन में अनुदान खाते में भेजने का आश्वासन दिया परन्तु एक वर्ष होने पर भी न तो अनुदान प्रार्थी के खाते में भेजा गया न है उतनी राशि पर ब्याज बंद हुआ अतः आपसे निवेदन है कि प्रार्थी की अनुदान राशि नियमानुसार प्रार्थी के खाते में डलवाने एवं मई 2016 से अनुदान राशि पर लिए गए नियमविरुद्ध ब्याज का भुकतान प्रार्थी को कराने की कृपा करे।
श्रीमान जी की अति कृपा होगी।
प्रार्थी
श्यामकिशोर पुत्र श्री कैलाशचंद्र सोनी ग्राम व पोस्ट -मड़ावरा
जिला-ललितपुर उ0प्र0
खाता सं0-[protected]
मो0न[protected]

Dear sir,
My name is nipurn sharma and having an account in S.B. I nagar maha palika agra branch, on 16-05-17 around 7:30 pm I got sms that my account is debited by 30, 000rs but I did not withdrawn and had my A. T. M in my pocket. So kindly check and get my amount refunded
My phone number-[protected]
Email I. D- [protected]@gmail.com

I am using internet banking since two years almost and now i have forgotten my profile password, i went to my branch-PBB REWA, code 12296 but they always say that our authorizer is on a leave or is not here at the time, infact they even said to me that we cant do anything and we dont bother how big is your problem.I hope my problem will be consider with great concern.

Sir. My bank that is state bank of india
Is dedected rs.144.88 from my account any stating any reason. So sir i want to my money back from my bank that is state bank of india. I request to you please direct my bank that is state bank of india to revert back my dedected money to my bank account. I have lodge a complain in this regard to the state bank of india call center. Complain no. Is 89760452

Sir, my name is o. Ravishankker, tirupathi, my id, [protected]@gmail.com, phone no: [protected], i have booked seva 300/ tickets with the same id as mentioned above on[protected], wide ref. No: id[protected] for 6 tickets with extra laddus and paid through sbi net banking, a/c no:[protected], bank receipt no:ch60498950 for rs.2.142/-, but unfortunately first time seva booking it has been failed, as per your your records, but bank ref no:ch60499850 for rs.2, 142/- and same amount is debited in our a/c. So two times it is debited in our account but we got seva 6 tickets only, please verify the same and give refund to our acccount [protected] / sbi and oblige.
Yours faithully,
O. Ravishankker

Dear Sir,
On 9th May 2017 my mother went to SBI ATM to withdraw amount. As she swap the card and entered pin no without entering the amount in the amount column then due to technical issue that transaction was aborted. But mini statement show that amount of Rs 22000 transaction successful which was the whole amount of account balance but she didn't get any amount.
After that we complaint to the customer care, they gives a complaint reference no "[protected]" and we also told whole scenario to the branch manager but manager said that there is successful transaction so bank cannot do any thing. So please advice what we should further do. Am'i get my money back or not?
Acc no - [protected]
mobile no - [protected]
email - navneet.[protected]@gmail.com

On 09/05/2017 at 9.38 pm, I withdrawn Rs.6000 at ATM S5NA[protected] SBI, Paharganj, New Delhi. The man stood on my back while I on Queue, stolen my ATM card and using my pin theft Rs.39000 from my account. At that time, at ATM centre there is no security.

I call SBI customer care[protected] at 10.10 pm from my mobile no: [protected] about my ATM card missing but there is no proper response and the person not block my ATM card.

At 10.37pm, again the person using my card cleared my entire balance. totally I loss Rs.39000.

Using camera facility, kindly trace the person.

While entered my pass book. The wrong person put his money on my account and done something.
Account information : [protected]; Name of person: Veerendra Kumar Rajput, He call on this mobile no: [protected]

Using above said information, kindly take necessity action. given back my loss amount Rs39000/-
My name is : S.Sadiq Basha, Ex Army man.

Fwd: Complain against SBI Korba Branch : अर्जेंट अर्जेंट अर्जेंट Inbox
Laxminarayan Gupta Thu, Apr 27, 2017 at 7:46 PM
To: sbi.[protected]@sbi.co.in, [protected]@mygov.nic.in, [protected]@govmu.org, [protected]@govmu.org, [protected]@sansad.nic.in, [protected]@del5.vsnl.net.in, [protected]@sbi.co.in
Reply | Reply to all | Forward | Print | Delete | Show original
अब हमने २६/०४/२०१७ को मजबूरी में १०६०००/- रुपये एस बी आई में जमा करा दिया है . पर हम खुश नहीं हैं . क्योंकि ये हमारी मजबूरी थी. आप हमें न्याय दिलाएं और हमें हमारे रुपये जल्द से जल्द ब्याज सहित दिलवाएं . मेरे पिताजी को पहले भी इसी वजह से हार्ट अटैक आया था और अभी फिर उनकी तबियत खराब हो गयी थी राशि जमा करने के कारन . हम जानते हैं की कोर्ट में आपके साथ हमें ५०-१०० साल तक और लड़ना पद सकता है . जो हमारे लिए पॉसिबल नहीं है. दो कोर्ट से हम केस जीत भी चुके हैं.
आप मेरे पिताजी के पूरे धन वापिस करवाएं.
[protected] Forwarded message[protected]
From: Laxminarayan Gupta
Date:[protected]:59 GMT+05:30
Subject: Complain against SBI Korba Branch
To: [protected]@sbi.co.in
Cc: sbi.[protected]@sbi.co.in, [protected]@mygov.nic.in, [protected]@govmu.org, [protected]@govmu.org, [protected]@sansad.nic.in, [protected]@del5.vsnl.net.in, [protected]@sbi.co.in

To,

SBI Governer

मैडम या सर,
मैं लक्ष्मीनारायण गुप्ता पिता श्री मणिराम गुप्ता एन.टी.पी.सी. जमनीपाली कोरबा, निवासी छत्तीसगढ़।
मेरे पिताजी ने एस.बी.आई. से 2006 में गृह लोन लिया था। जिसमें ये हुआ कि एस.बी.आई कोरबा ब्रांच के ब्रांच मैनेजर ने बिल्डर के साथ मिलकर एक बहुत बड़े घोटाले को अंजाम दिया जिसमें मेरे पिताजी आज तक पिस रहे हैं।
आपके एस.बी.आई ब्रांच मैनेजर ने पहले तो बिना डाईवर्जन के प्लाॅट फाईनेंस करवाकर बिकवाया जिसमें घर बनवाने का भी प्रावधान था।
इसमें काफी लोगों ने बुकिंग करवाई थी और बिल्डर ने एक ही प्लाॅट को 2-3 लोगों को बेच दिया था और दूसरी बात आपके बैंक मैनेजर साहब ने बिना किसी डिसबर्समेण्ट शेड्यूल के और बिना किसी चेकिंग के 200-300 लेागों का फाईनेंस का एमाउंट एक साथ मिली भगत करके बिल्डर को पेमेन्ट कर दिया था एवं जिसके परिणाम स्वरूप बिल्डर पैसे लेकर भाग गया। फिर पकड़ा गया जेल हुई और आपके एस.बी.आई ब्रांच मैनेजर को नौकरी से निकाल दिया गया था। परंतु इससे हमारी समस्या का हल नहीं होता है।
हमनेे उपभोक्ता फोरम में और स्टेट कमीशन में भी केस जीत लिया है। अब आपका वकील कहता है कि हम सुप्रीम कोर्ट जायेंगे और आगे लड़ेंगे। मुझे ये बताईये, कि यदि आज हमारा प्लाॅट और मकान बनकर हमारे पास होता तो हमें कभी कोई तकलीफ नहीं होती और आज उस जगह पर उसका दाम 30-40 लाख रूपये होता। मगर बैंक मैनेजर के द्वारा की गई गड़बड़ी की वजह से हमनें हमारे किश्त बंद करवा दिये थे और 10 साल से केस लड़ रहे हैं। जिसमें भी जीत हमारी हुई है।
अब मेरे पिताजी को दूसरा घर बनवाना पड़ा 15 लाख रू. उसमें लग गये। आप बैंक वालों ने हमारा मजाक बना दिया है। अब आप हमारा नुकसान देखिये। आज हमारा घर तकरीबन 30 लाख का होता $ 15 लाख में नया घर $ हमें आपसे या आपकी बैंक से 7-10 लाख मुआवजा मिलना चाहिये यह कुल होता है करीब 50-55 लाख रू.।
अब आप मुझे बताईये मेरे पिताजी कब तक लड़ते रहेंगे और उनके नहीं रहने पर इस धन का क्या मतलब। आप भोली-भाली जनता का मजाक बना रहें है।
अगर गलती आपके बैंक और बिल्डर द्वारा हुई है तो सजा भी आप भुुगतें और आगे अपील करके जनता को क्येां परेशान किया जा रहा है। आपके बैक के ही वजह से मेरे पिताजी को हार्ट अटैक भी आया था और आज तक वो महीनें के 6 हजार से 7 हजार की दवा खाते हैं। आप को शर्म आनी चाहिये।
एस.बी.आई बैंक जनता की दुश्मन बन गई है। हमें और हमारे जैसे बहुत से लोगों को आपसे नफरत है। आप की वजह से हमें टेंसन बना रहता है। आप जैसे बड़ी बैंकों से जिन्दगी भर लड़ने की हमारी क्षमता नहीं है। अभी तो पत्र के द्वारा एवं इसके बाद मैं यूट्युब में भी इस बात का एडवरटाइस करूंगा। आपको अंदाजा नहीं है कि आप के बैंक के करतूत की वजह से कितनी ही लोगों की जिन्दगी बर्बाद हो रही है।
अब आपकी बैंक का कहना है कि कस्टमर की तरफ से बकाया में से ब्याज माफ करके पिं्रसिपल, कस्टमर द्वारा बैंक में जमा कराया जाये और केस भी वापस लिया जाये तभी हम एन.ओ.सी. देंगे। यह तो बैंक द्वारा सरासर धमकी है। कोर्ट के फैसले के अनुसार हमें हमारा प्लाॅट बेचने का भी हक है एवं बैंक द्वारा मुआवजा भी मिलना चाहिये, वरना हमारा इतने साल केस लड़ने का क्या मतलब।
या तो आप हमारा पिछला 50 लाख का नुकसान हमें दीजिये फिर हम आपका किश्त का एमाउंट आपको दे देंगे।
केस साफ सुथरा हे इसमें लीपा-पोती न करें क्योंकि आपने ही बैंक ब्रंाच मैनेजर को डिसमिस किया था और कोर्ट का फैसला हमारे तरफ ही है। अभी हमें हमारे वकील को भी फीस देनी हैं। हम आप बैंक की वजह से पूरी तरह बर्बाद हो गये हैं। आज हमें वो घर मिला होता तो हमारी जिंदगी भी ठीक-ठाक चल रही होती।
उपभोक्ता फोरम के समय मेरे पिताजी को हर महीनें पेशी में आना पड़ता था एवं वकीलों को पैसे बांटने पड़ते थे यें तो सरासर हम जनता का मजाक है। आप बैंक तो बड़ी संस्था है वकील को बड़ी सैलरी व फीसें देकर जिंदगी भर हमारे खिलाफ अपील करके लड़ सकते हैं परंतु हम जनता क्या करें।
यदि आपके सीनें में दिल है तो कृपया मेरी, मेरे पिताजी फैमिली एवं जनता की भावनाओं की कदर करें एवं आगे कहीं भी अपील न करते हुये हमें हमारे हक का धन हमें वापस करें और स्टेट कमीशन एवं उपभोक्ता फोरम के फैसले का सम्मान करें।
मैं अपनी नौकरी छोड़कर पूणे से कोरबा आया हूँ इस लड़ाई में मेरे पिताजी का साथ देनें कि मैं उनकी जगह दौड़ सकूँ। आज उनकी उम्र 67-68 हैं, आप क्या चाहतें हैं कि उनके एकाउंट में जो भी थोड़े रिटायरमेंट के सेविंग बचे हैं। वो भी आप बैंक को देकर बर्बाद हो जायें तो आपको तसल्ली होगी। अगर ऐसा करने से उनकी तबियत खराब होती है तो उसका जिम्मेदार कौन होगा।
हम केस हारते तो समझ में आता कि गलती हमारी है पर हम केस भी जीत चुके हैं फिर क्यों आम जनता को परेशान करके उनसे पैसे वसूल करना चाहते हैं। आपकी इतनी बड़ी संस्था है आप लड़ सकते हैं पर आम आदमी के लिये यह पाॅसिबल नहीं है।
हमें तो आपसे 20-30 लाख लेना चाहिये पर हम कोर्ट के फैसले से संतुष्ट होकर जो भी 8-10 लाख का एमाउंट बन रहा है। वहीं देकर इस केस का निराकरण करें, मानवता दिखायें एवं कोर्ट के फैसले की इज्जत करें।
मैडम मैं आपसे निवेदन करता हूँ आप हमें हमारा प्लाॅट का एन.ओ.सी. बिना किसी शर्त के दे देवें तो हम उसे बेचकर अपना कुछ पैसा वसूल कर सकें एवं आपके द्वारा मुआवजा भी प्रदान करें और हमें भी सुख चैन से जीनें दें।
हम आपकी बहुत इज्जत करते हैं एवं आपके द्वारा फैसले का इन्तजार कर रहे हैं। कृपया हमें न सतायें। हमारे दर्द को समझें।
एक बात और बताना चाहुँगा कि आपके बैंक मैनेजर ने मेरे पिताजी की साइन करकेे पैसे बिल्डर को दिये थे और वो भी बिना डिस्बर्ससमेंट के एवं बिना इंस्पेक्सन के।
मेरे पिताजी सीधे सादे एवं कम पढे लिखे हैं। सामान्यतः जो होता है कि बड़े से बड़े पढ़े लिखे एवं पैसे वाले लोग भी आपके एप्लिकेशन को डिटेल में नहीं पढ़ते हैं परन्तु वह एस.बी.आई पर इतना विश्वास के साथ चलते हैं कि जहाँ मैनेजर हस्ताक्षर करने को बोलता है तो कई बार कर देतें हैं परंतु इसका मतलब यह नहीं होना चाहिये कि बैंकर नियम को ताक पर रखकर कोई भी मनमानी करें। बैंक मैनेजर बैंक का चेहरा होता है।
मैंने अपने प्लाॅट का सौदा किसी के साथ कर दिया है तो मुझे जल्द से जल्द मतलब 12 तारीख तक आपके द्वारा फैसला चाहिये। और इस केस के झंझट से निजाद चाहिये। हमें भी जिन्दगी शांति से जीने का हक है। मुझे आपके द्वारा बिना किसी शर्त के एन.ओ.सी. चाहिये जो मैं मेरे क्लाइंट को दे सकूँ।
बैंक मैनेजर लोगों द्वारा की गई अनियमितता एवं धोटाले की वजह से आप 100-200 लोगों को जिन्दगी के साथ खिलवाड़ कर रहे हैं।
मैं आपको स्टेट कमीशन द्वारा दिये गये फैसले का शीट भी अटैचमेंट में लगा रहा हूँ।
और जैसा कि आप लोगों ने 31.03.2017 का आखिरी दिन हमें दिये थे कि आप पेमेंन्ट करें बैंक को एवं केस वापिस लें तो ही हम एन.ओ.सी. देंगे। अब तो यह तारीख निकल गइ है, आप बताएँ, हम अब क्या करें।


Thanks and Regards,
Laxminarayan Gupta
[protected]
Raipur (C.G)

I worked with SBI Life (Reg. no.49971) for last 8 & half years. Every month the PF was deducted from my salary. The last balance I checked before leaving it was approx 8 lakhs above. I am a registered member of online EPFO from long back and every year I took out the print of my PF balance. Now I joined another company and contributing my PF as well. I wanted to transfer my previous PF balance to the new one and register for UAN. But after login into my account with my id, I found the chapter A is showing my mobile no by default. I entered the details and moved to chapter B. Here also I entered the PF details as mentioned. But immediately after that the chapter C appeared, which is showing in the of some 'Binod Kumar Singh' with different DOJ and father's name as 'Dineshwar Singh'.
Surprisingly the site is registered in my details and contact no. The site is opening with my id and by default showing my mobile no and welcome me as well. My PF no is MH/BAN/49971/8932.
Please look into matter and suggest me what should I do now, as it is required to change the name. Only then I could be able to transfer my previous balance to the new PF account no and apply for the UAN.
I also attached the screen shots which will describe you the details.

On 16/5/2017 My mother went to sbi pulluru branch located at mylavaram to know about how to get new ATM card of me. I am in other Australia pursuing PhD.
The case manager (name I don't know) was very rude to my mother and insulted her very badly in front of so many customers.
I request you to please take immediate action on him. I will complain to this in ombudsman also if I am not satisfied with your action. I want immediate action. He don't know how to serve customers especially with women. Yesterday he is in charge of that branch.

I have changed my city of residence and hence my mobile number. However, it has been impossible to get the mobile number associated with SBI internet banking. SBI says it cannot be changed at the branch. While it says, it can be changed online after logging in, that link says go to the branch for changing. SBI claims that a reference number can be generated online, after which the branch can change it. However, the online links do not give it. Every online transaction will send an one-time-password OTP to the old mobile number, which I do not have. So, I have been unable to make any transactions.

Now, I have forgotten my login password after 3 years. Still, SBI claims there is no provision in the bank for giving me a new username/password. The bank people think it is not their job to do this for me.

As a result, I am not able to operate my bank account and hence use my money.

SBI needs to wake up and change its system for online banking mobile phone number change.

Dear Sir,

I attempted my SBI PO Prelims on April 29, 2017. Exam Centre - Global Institute of Technology, ITS-1 IT Park, EPIP Sitapura, Jaipur -302022.

I had my exam in 4th shift. My computer was repetitively logging me out before the exam. I immediately informed the concerned authority about this issue. But the authorities irresponsibly told me that this wont happen during the exam and that they are confirming this out of their experience. It happened to 5-6 other students too. Changing seats also did not help them as the vacant computers were also having the same problem.

My computer had logged out 4 times before the exam. But authority told me that it wont happen during the exam.

Then, 3 minutes after the exam started, my exam got signed out. I again informed the invigilators and this time they changed my seat. Again after 7 minutes, my exam got signed out. Then I was shifted to 3rd computer.

This definitely affected my mental stability required to clear the exam. I remained calm as I had to focus on the exam. I did not argue with any single invigilator.

On my 3rd computer, the mouse was horrible. It was not clicking the options immediately. I had to click 2-3 times to mark the answer and to move to the next question. This surely took away few minutes of mine from the total duration of 50 minutes that I spent on the 3rd computer with terrible mouse.

So, overall I got suppressed by the time limits which definitely tolled on my mental stability during the exam.

More sad part is that today I got to know that I could not clear Preliminary exam by 2 marks, though I had cleared it last year with a fair margin.

This inconvenience happened only because of lazy and irresponsible invigilators appointed at my exam venue. Also there were 10-15 poorly performing computers in my lab, which affected the exam of 5-6 students. Luckily for the authorities, the remaining computers were vacant due to absentees and only we 5-6 students were shifting our computers during the exam. This could be sorted out before the exam as all the students settle on their seats 30 minutes prior to the examination.

I strongly condemn such conduct of the invigilators on their irresponsible behavior. They lacked mental presence only because they had managed 3 shifts earlier during the day. So they did not care much during the 4th shift. They were more concerned about their own comfort.

I request SBI to never select this examination center which cannot ensure smooth functioning during the exam. Also the concerned invigilators must be found out and be barred from being part of any invigilation team in future.

This would save the ambitious aspirants from failing for the reasons like a poor examination center and a poor invigilation team. A strict screening should be held for the invigilators before the exam and only those with high energy levels, tolerance and technical know-how should be selected to be part of invigilators' team in any center.

I had also submitted my feedback after the exam on April 29, 2017. Shift -4.
Today, I witnessed the most sad result of my life. Though, I am glad that I performed with 96.15%, accuracy even after falling in such circumstances.

I hope SBI will handle this complaint with exact importance that is associated with this message.