On Jan 5th, 2021. I have done a payment for my life insurance. The payment was done in BhimUpi app. During that payment I didn't receive any notification. I have rechecked that insurance policy no. and it showed me that payment is not done yet. So, I have payed again. after that I received two message from bank that amount (in Rs.) 8, 339.00 has been deducted two times. I went to Sbi Life Insurance to talk about it They have took time more than two month. and they have told me that the amount was not received here. I also try to complaint BhimUpi app, but they have removed my complaints. Ok. I have tried to contact bank, but no responce and there phone no is switched off. I have complaint in Sbi website. They snap it, and my complaints got vanished. So, recently I have heard about consumer forum. And this the complaint on it.
Hope, I will get my solution here.
Transaction ID :[protected]
Time: 11:41 AM
merchant UPI: billpay.[protected]@sbi
Mar 28, 2022
Complaint marked as Resolved
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2022
State Bank of India [SBI] Customer Care's response Dear Sir,
We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).
Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 17, e.g. 17xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.
Thanks & Regards,
SBI Life Insurance - Customer Care