When i contacted SBI Customer Care to Close my Credit Card Account because of the reason that they were charging Annual Fee of Rs.2999, they assured me that they will submit a request to make my SBI Prime Card life time free and gave me a reference number i.e.[protected] on 3 Jan 2022 and told me to wait till 11 Jan 2022, when i got no response to the request, i again call SBI Customer Care and they again gave me reference number which is[protected] and told me to wait till 15 jan 2022. After this i again got no response and then again call SBI Customer care they told me that will again take the reversal request for Annual Fee which is[protected], after some days i got a message that my request was declined due to internal policy. They cheated and lied to me that Annual fee will be reversed in my SBI Credit card account and i don't need to close my account.
Mar 7, 2022
Complaint marked as Resolved
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2022
State Bank of India [SBI] Customer Care's response Dear Customer, We hope your query has been satisfactorily resolved. Please feel free to contact us again if you require any further assistance. We will be glad to assist you. Thank you!