| Address: Bhopal, Madhya Pradesh, 462024 |
| Website: www.sbi.co.in |
Dear Team C N B C Pahredar,
I am holding an account of S B I account number [protected] with Shakti Nagar Branch Bhopal.
On 20th of December 2015 (Sunday )at about 9 to 10 am, I did a transaction of Rs 10, 000/-from B O I ATM at Saket Nagar 9/A, BHOPAL, along with my husband, but the amount was not received from ATM machine nor the slip was received from the machine, but later on SMS alert showed successful transaction .
We were surprised to see that the transaction was successful, even without receiving money and the receipt of transaction.
Then on Monday, we informed SBI home branch about the same and they asked to wait for 48 hrs for the reversal entry and we waited nothing happened hence, we gave complaint in writing.
Now after about a month they said since the transaction was successful, so they cannot help.
We also went to ombudsman, they verbally replied the same.
I will be grateful to you and request your help in this matter.
My details are
Name :Mrs Sejal Shevalkar
Account number [protected]
Bank :S B I, Branch:- Shakti Nagar, Bhopal
State Bank of India [SBI] customer support has been notified about the posted complaint.