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State Bank of India [SBI] Complaints & Reviews

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Updated: Oct 17, 2025
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State Bank of India [SBI] reviews & complaints page 943

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R
Rishikesh Kambli
from Mumbai, Maharashtra
Feb 16, 2016
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Address: Mumbai City, Maharashtra, 400058
Website: www.sbicard.com/en/home.page

I have lost my card. so i blocked the card and paid the bill which was left over.. but now this bank still send me the bill and they are not even sending me the card back just sending me the bill every month.. sbi call center people don't even pick up the call and if they pick up they cut the call after understanding my problem.. pls help me out .. its fine if i don't get the card back.
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    V
    vidyadhargk
    from Delhi, Delhi
    Feb 16, 2016
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    Address: 560103
    Website: www.sbicard.com

    Hello,

    This is with reference to the complaint number - 1-[protected]. I have received the call from SBI CC dept in January and have been told that I can upgrade to Signature card for FREE. Later I came to know that there will be annual charges of arount 5000 for it.
    So, I DID NOT RECEIVE the card which was sent via blue-dart with AWB no EV[protected]. I also sent a follow up email to [protected]@sbicard.com to inform that I have not received the card and so allow me to retain my existing GOLD and more card.
    Few days later to my shock, the SBI have charged me around 5500Rs. as a annual charge fees for the card which I have not received at all.
    Since then I have been sending emails, talking to customer care executives everyday. It has been around 2 months now but I have been receiving calls everyday to pay the fees. I have been explaining the executives everyday that I have requested to reverse the charges as I dont have the card for which you have levied the charges.
    It has been a mental harrashment for me everyday. I am not getting the responses from [protected]@sbicard.com now even after sending continuous emails.
    Kindly do help me in this regard.
    Thanks,
    Vidyadhar
    State Bank of India [SBI] customer support has been notified about the posted complaint.
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      M
      mkumar21
      from Udupi, Karnataka
      Feb 15, 2016
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      Address: 834012

      Hi Sir,

      I have got a call from SBI VISA credit card team (Vijay Agarwal - [protected]) on 27th Jan 2016 saying that SBI is sending

      the new SBI card with chip and will need the details from me.He confirmed me with the details of the SBI card and asked me

      to provide the OTP to issue the new card from SBI team.

      Also, he said that the new card will be sent to you with within 7-10 working days.
      On the call itself there was a transaction amount debited of Rs.7999 from my SBI card no. 4377XXXX4901XXXX and he said

      that it will be reversed by next month bill cycle.

      Again, on 13th Feb, I got the call from SBI VISA credit card team (Rakesh Malhotra - [protected]) asking for the OTP and he

      said that the new chip card application requires the OTP. Soon, after that there was a Transaction of Rs.36, 599.00 made on

      SBI Credit Card XX76XX at AMAZON SELLER SERVICES on 14 Feb 16 .

      After that, I got the call from the same person Rakesh Malhotra - [protected] with different number and he said that the

      OTP did not worked yesterday and asked for new OTP. After which, there was a Transaction of Rs.8, 032.00 made on SBI Credit

      Card XX76XX at Deep Creation on 13 Feb 16 .

      There are few other transactions done to VODAfone servies on 14th for the amount of Rs.2000 and Rs. 1000 on 14th Feb 2016.

      I request you to please help me out in catching those thieves who have done fraud with me in the name of SBI and team.

      I am not liable to pay all these transactions which are never being done from my end and have been looted by the cyber

      fraud. Please please help me out in this as this has given me a lot of mental stress and discomfort in my life. I have

      lost my Rs. 60000 with this fraud which is a very huge amount for a person like me. I have registered a complaint with SBI

      customer car but they are not helping me out and want me to wait till the next bill cycle is generated.

      SBI Complaint number : 1-[protected]

      Please let me know or reach out to me in case of any more details.

      Thanks,
      Ram Prasad Sah
      SBI Credit Card Number - 4377XXXX901XXXX
      State Bank of India [SBI] customer support has been notified about the posted complaint.
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        T
        Thakur Vikram Singh
        from Bengaluru, Karnataka
        Feb 15, 2016
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        Address: Hyderabad, Andhra Pradesh, 500038

        Dear Sir, I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI Kerela on 6th-Jan-2016. His Name is Mr. Subesh Kumar (executive) told me that SBI Bank will Issue a new master Discount Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-7888/- This amount will be converted into 24 EMI, (Same is already been debited)

        When i enquiry with SBI Credit Card, i came to know that its a fraud by Salemall_Epy Kerala. So I Can't Liable to Pay this amount. So please Solve My Problem and Save me from This Fraud. I really don't now why SBI giving customer details to this black listed agencies to cheat the customer. I request you to kindly help me out from this and do the needful. I am middle class person.

        T. Vikram Singh Hyderabad.
        Mob No.[protected]
        SBI Card No [protected]
        State Bank of India [SBI] customer support has been notified about the posted complaint.
        Dear Customer,


        Thanks for sharing your details. We will get in touch with you soon to address your concern at the earliest. Although we would request you not to post your contact and card details publicly but mail us next time at [protected]@sbicard.com.
        Dear Customer,

        Hope our telephonic conversation was helpful. We are working on the issue & will update you soon.
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          A
          Ajith Kadur
          Feb 15, 2016
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          Address: 560085
          Website: www.sbicard.com/creditcards/app/user

          I have taken SBI card for 4 years, they never levied annual fee, this year they suddenly put annual fee 500+ taxes and when i requested for close the card and i will pay the bill. They told we have offer to waiver by providing points and now they taken payment and once payment is made they tell we don't have the option to do it.

          Whenever i call customer care they have different stories. I have attachment email proof from them that will provide the points.
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            A
            Akshith Kalappa
            from Bengaluru, Karnataka
            Feb 15, 2016
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            Address: Kodagu, Karnataka

            My card no is [protected] when im doing transaction it was showing check your debit card no. up till now not activated its already 2 years over .please do activate asap.
            State Bank of India [SBI] customer support has been notified about the posted complaint.
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              S
              Surya 128
              from Delhi, Delhi
              Feb 15, 2016
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              Address: Dakshina Kannada, Karnataka, 575025
              Website: sbi collect

              I have paid my fee(Rs 17617.8/-) on-line through sbi collect .money transaction done from hdfc on-line banking. there is a confirmation from hdfc bank that transaction is successful . Now i am unable to verify where the money was, since when i want to SBI branches and enquired there they told that SBI collect is not related to bank affairs, it is completely online . i have tried in another way by calling to customer care they also said the same thing that it should be dealt in online. so please contact and confirm me about my fee payment through SBI collect .
              State Bank of India [SBI] customer support has been notified about the posted complaint.
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                N
                nikhil s.g
                from Delhi, Delhi
                Feb 14, 2016
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                Address: 577601
                Website: www.onlinesbi.com

                My Account no: [protected]
                IFSC CODE: SBIN0007914

                In my Account, the ATM annual fee is debited twice(114.50 INR). Can anyone help me with this .

                Thanks in Advance.
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                  S
                  Srikanth Vemulapalli
                  from Hyderabad, Telangana
                  Feb 14, 2016
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                  Address: 501505

                  Sir,

                  Your Bank has debited my Debit card ATM Annual fee two times i, e Rs. 114.50/ and Rs.114.50/- on dated 14.02.2016 from my Account.While I have single ATM card only.
                  Please give the reason for.

                  vemulapalli hema srikanth

                  ac no:- [protected]
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                    T
                    tiya kavi
                    from Chennai, Tamil Nadu
                    Feb 14, 2016
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                    Address: 600044

                    HI

                    On 04th feb 2016 evening at 1 pm one person took my ICICI Debit and Credit Card details and transacted the value of Rs.5000 in flood fund.
                    For that fraud I already spoke to MPESA regarding the fraudulent transactions took place from my account. Date of Transaction 04.02.16 12.30pm Amount INR.: 5000.00. unfortinally the another time my account to debit in Rs.4500.
                    iam going to inform to bankmanager. bank manager ask to CD form registered. u
                    compliants problem solved. 13.02.16 icici bank message is coming your reguest is decline.. iam sock... pls help me ...

                    service request no...[protected]

                    my account no...[protected]
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                      S
                      sunduru
                      from Mumbai, Maharashtra
                      Feb 14, 2016
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                      Address: 251001

                      Account after online shopping at amzon

                      i, surender with SBI account No. [protected] used my debit card to make an online payment worth Rs200 at amazon.in. next morning at 5:48 a.m. i got an SMS displying another cut of RS 115 please look in to th matter, or either suggest me a valid reason for cut of money.my mobile no [protected]
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                        A
                        Asmita Jha
                        Feb 14, 2016
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                        Address: 400706

                        I did a transaction on 5th Feb 2016 through Sbi debit card. The merchant received the payment only once while the amount of 2000 was deducted twice. I called the bank and they confirmed that extra amount debited is still with the bank.

                        It's 14th today and the amount has not been credited yet.

                        I lodged a complaint on 9th and got a TAT of 45 days!!!
                        Also I can know the status of complaint only after 7 days..forget the closure of complain.

                        I am wondering why the bank has to take 45 days to reverse a transaction.
                        Please look into it.
                        State Bank of India [SBI] customer support has been notified about the posted complaint.
                        Also, when I asked for contact deatils to put it to a higher authority, they told me I can get it only after 10 days.
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                          Soham Chakraborty
                          from Agra, Uttar Pradesh
                          Feb 14, 2016
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                          Address: Kamrup Metropolitan, Assam, 781007
                          Website: www.onlinebi.com

                          I was charged an ATM annual fee of 171.75 for a debit card which was supposedly blocked by my branch due to non-functionality due to damage almost two years ago for issuing a fresh debit card. But yesterday, the ATM annual fee was deducted for two debit cards, and upon calling the customer care I was told that there were two Debit cards linked to my account. The branch clearly told me that the previous card was blocked form their end. please help in getting refund!!!
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                            R
                            Roshan K Bhattarai
                            Feb 13, 2016
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                            Address: 784125
                            Website: www.sbi.co.in

                            The number that you have provided for SBI, Mangaldai (SBIN0000130) is not responding. They never pickup the call.

                            Thank you!
                            State Bank of India [SBI] customer support has been notified about the posted complaint.
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                              P
                              Princ59
                              from Rajpipla, Gujarat
                              Feb 13, 2016
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                              Address: Gwalior, Madhya Pradesh
                              Website: Sbi india

                              On 13-02-16 at 22:20 i approted sbi atm in the dindyal mall gwalior. I had withdrawal 4 entrier of 10000/- total 40000/- but in one entry instead of 500 hundred note i had recived 100 hundeed note. So i had lost 400 Rs. So please deposit 400 amount in my account.
                              State Bank of India [SBI] customer support has been notified about the posted complaint.
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                                Manasa kongala
                                from Narayanavanam, Andhra Pradesh
                                Feb 13, 2016
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                                Address: Khammam, Andhra Pradesh, 507123

                                My account number is[protected]
                                I don't know the expiry date of my card...and cvv number.
                                Please send me the details of cvv number and expiry date to my mail.
                                My mail id manasa.[protected]@gmail.com
                                State Bank of India [SBI] customer support has been notified about the posted complaint.
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                                  Simmi Goud
                                  from Mumbai, Maharashtra
                                  Feb 13, 2016
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                                  Address: Mumbai City, Maharashtra, 400072
                                  Website: www.sbi.com

                                  My name is simmi goud, I have a account of your bank I want to know why balance 171 is debited from my account no [protected] pls give me a specific reason for ie and contact me immediately my no is [protected]
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                                    rajeev rathi
                                    from Mumbai, Maharashtra
                                    Feb 13, 2016
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                                    Address: 247667
                                    Website: state bank of india

                                    Sir my mother account([protected]) running in sbi bank mohanpura roorkee she is illutrate but Sbi bank release credit card without any approval of her .credit card no [protected], she is not use this card till now but bank deduct 335.96 rs last year in my mother account .my mother is helpless to stop this card through tollfree no because my mother birth date is registered uncorrect in credit card. Bank manager says that I can not any help in this case because this is seprate department so I request that pls stop this credit card and refund my mother amount thanks.mo [protected]
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                                      santosh567
                                      from Pune, Maharashtra
                                      Feb 12, 2016
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                                      Resolved

                                      Address: 411008

                                      Dear sir,
                                      I have applied for the SBI credit card on 9th Feb with ref no[protected], and got call several call from representative till 3 days for confirmation of add and requirements, Every documents were collected and i got final call saying to confirm the details as to be printed on card and add for delivery. I did all that and they told will get card in 7 days.
                                      Next day i was tracking the status and found that "We regret to inform that processing cant be done as i don't meet the requirements".
                                      Is this joke??
                                      I have already Credit card and knows how it works and maintaining it since 2012 even this information was taken. I gave all sorts of Documents to the Bank that also scanned copy through Watsapp as asked. So what about the security of my details???
                                      And this must be told clearly what are the guidelines and need. These all you people realize after taking all documents and details.
                                      At least we may expect the reason of rejection???
                                      Feb 13, 2016
                                      Complaint marked as Resolved 
                                      Well it has not been resolved by any means. and also not received call yet or rejection message saying that sorry to inform that we cant process your request with so and so reason.
                                      State Bank of India [SBI] customer support has been notified about the posted complaint.
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                                        rua63rua
                                        Feb 12, 2016
                                        Resolved
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                                        Address: Nagaur, Rajasthan, 341001
                                        Website: www.sbi.co.in

                                        Sir
                                        I had getting personal loan rs 4 lac from sbi nagaur rajasthan under express cridit scheme. After sanction my loan, loan officer give me a sbi life policy rs 21000 annually for 12 yes when I deny to take it than he deny to give me personal loan .during time I had urgent requirement of money so I take it but now I intend to withdraw said policy nor policy bond has not been received so far
                                        It is therefore requested to you please do something
                                        Complaint marked as Resolved 
                                        State Bank of India [SBI] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 17, 2016
                                        State Bank of India [SBI] Customer Care's response
                                        Dear Customer,

                                        We acknowledge your issue.

                                        Kindly provide your contact number to enable us to establish contact with you and assist you further.

                                        Thanks & Regards,
                                        SBI Life - Customer Care.
                                        Verified Support
                                        Feb 19, 2016
                                        State Bank of India [SBI] Customer Care's response
                                        Dear Customer,

                                        We are still awaiting for your contact number. Kindly provide us the same at the earliest to assist you further.

                                        Thanks & Regards,
                                        SBI Life – Customer Care.
                                        Verified Support
                                        Feb 22, 2016
                                        State Bank of India [SBI] Customer Care's response
                                        Dear Customer,

                                        We have not received your contact number till today. Hence, we are closing this case. For further assistance, request you to call our customer care toll free no[protected].

                                        Thanks & Regards,
                                        SBI Life – Customer Care.
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