I applied for SBI BPCL credit card on January 22, 2023 & got a confirmation message saying that my credit card has application has been processed. On January 23rd I got another message that an executive will be at my location for KYC & was done with it by 7PM on the same day. The very next day i.e. I got a call from SBI executive saying that I can opt for SBI Octane card instead of basic so I said & the executive asked me to confirm the address which I did & was instructed that the card will be delivered to the same address & was also informed that an executive will be at my location on January 25th for BGV, the executive did call & I guided him to my location via call since I was outside, I did ask me if I had to be home but, he said no need he will take the necessary information from my parents. After his visit I did call him again if he got all the necessary information & he replied yes but, now when I checked my application status it says it cannot be processed & has been rejected with giving me any reason, I haven't received a single call or email or message about the rejection.
On January 24th I got 2 calls from SBI executives saying that my card will be delivered but, now there's no call back or message or email about my application.
State Bank of India [SBI] customer support has been notified about the posted complaint.
Feb 08, 2023
Updated by Vijay_viji I received another call from SBI executive yesterday & they informed that backend team had entered incorrect address, as a result I was asked to reapply which I did & field did visit my place yesterday to complete eKYC & was done, I did receive new application number & when I try to check status of it I keep getting the below error:
SBI Card credentials as entered by you are incorrect. Please try again or call up the SBI Card helpline on[protected]prefix your city code) or[protected],[protected]only for MTNL and BSNL users)