State Bank Of India [SBI] — Problem with otp

ngnair

Jul 31, 2021

Address:

Trivandrum

Hi,

I am unable to view my account as I am not getting the OTP to the number I registered with my account. It is frustrating not to be able to check my balance or to know of the activities on my account. It is not safe to go to the crowded bank that is open, due to covid rules, just 3 working days. Not convenient for me as only week end works for me (but the bank is closed, due to covid related rules). What is the solution?

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Aug 01, 2021

Updated by ngnair About 3-4 years ago, I had submitted a written notice to the bank to change my registered phone to a new one. It succeeded for a while and I had made several purchases with the otp coming to the correct phone. Apparently, the otp to access my online account is going to the old phone which does Not belong to me anymore..I am shocked and actually disappointed at this slack in security.

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Comments

ngnair

Aug 1, 2021

Am not getting otp to view my account. But getting otp to lodge the complaint on sbi website or to make online purchase!

ngnair

Aug 2, 2021

This matter is NOT resolved. SBI sends an automated email saying it has been resolved! As per the email, my phone number on your records is the OLD number that I already informed the bank as 'changed.' I gave a written statement to this effect about 3-4 years ago. SBI sends OTP to access my online account to this old/irrelevant number! And sends me an email that the matter is resolved????

ngnair

Aug 6, 2021

August 6th. Matter still not resolved. Otp not coming to the correct phone number. Bank sent an automated message that matter had been resolved. Their rationale for that unbelievably lame email is that they otp has been sent to a 98... Number. That number is Not my number. I even gave a written note to this effect three to four years ago. How long does sbi needs to update their system?