| Address: Bangalore, Karnataka |
I had taken Sterling Holidays package in the Name of my Husband Mr.Atul Kadam and we paid Rs.26, 856.00 made on SBI Credit Card XX0461 at STERLING HOLIDAY on 27 Jan 15 .
However, within 20 days by realizing that the Company is fufilling there promises, We had send a mail on 16.2.2015 for Cancellation of membership and refund the amount paid on 27.1.2015.
As, I am going through there Cancellation Policy, it clearly Mentioned that any Cancellation of Policy between11-60 days from the date of Policy taken, 25% of the amount will be deducted and balance 75% will be Refeunded with 60 days. Howver, when we send the Mail for Cancellation we got following reply from them;
From: Sterling Holidays
Date: Fri, Mar 13, 2015 at 12:32 PM
Subject: Re: Reference to your Customer ID:1218723 [ ref:_00D301GMTQ._500a0quhy5:ref ]
To: "[protected]@gmail.com"
Dear Mr. Kadam,
Greetings from Sterling Holidays!
We have received your letter for cancellation of your membership and are concerned that you wish to opt out of your membership.
We regret to inform you that as per the terms of your membership there would be no refund towards cancellation of your membership. In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.
Should you at any time in future, reconsider your decision, we shall be happy to welcome you back to the Sterling family.
In case of any further queries, please do not hesitate to get back to us. You can write to us at [protected]@sterlingholidays.com.
Warm Regards,
Gopinath
Member Relations
I want refund of 75% of Rs. 26, 856
Sterling Holidays Resorts customer support has been notified about the posted complaint.
Dear Sir / Madam,
I wish to highlight the fraudelent and cheap marketing tactics employed by STERLING HOLIDAYS. I availed the white membership plan in April 2015 (details can be traced from my Cust Id 1221050) with a down payment of 27043/- (cheque) and opted to pay the remaining membership fee in 12 equal EMIs after of 22, 000. The names of sales representatives were Mr. Yogesh Jain, Mr. Yogesh Kasurde and one more lady having Mob No[protected].
The following benefits were promised: (all of which is mentioned on the explanatory note obtained at the time of booking)
1) 10 reference credits (9x8000 + 1x5000 = Rs 77, 000/-) to be credited to my account after 4th EMI
2) 2 year RCI Membership
3) Complimentary additional holiday package of (6N/7D) during the first year
4) Normal benefits such as disounts, food vouchers etc
I kept on asking for an email confirmation and receipt which was promised to be delivered within 10 working days which however was received after 2 months from date of booking.
Thereafter, on contact after paying the 4th EMI, Sterling staff (Vinita Singh, Poonam S) flatly refused promise of 10 reference credits to which I expressed complete disappointment and requested them to cancel my membership. To my utter surprise, the reply given was - NO REFUNDS AFTER 10 DAYS AS PER COMPANY POLICY !!! Mails have been sent to the following addreses - [protected]@sterlingholidays.com, [protected]@sterlingholidays.com, poonam.[protected]@sterlingholidays.com, online.[protected]@sterlingholidays.com to no avail.
I have since filed a complaint with local police station and also intend to pursue the matter with consumer court to expose this fraudulent and unethical company.
I am currently at Muscat and can be contacted on [protected]@gmail.com or +[protected] or my wife can be reached on[protected] as she is pursuing the matter actively.
kind regards
Miheer Brahme