| Address: Chennai, Tamil Nadu, 600 020 |
| Website: sterlingholidays.com |
This is detail of sales executive who has taken the dp money within 30 minutes, with hiding lot of facts:-
Rameshwar lal
Se - customer acquisition
Sterling holiday resorts (India) ltd,
223-225, 2nd flr., b-wing, chintamani plaza, mathurdas vasanji rd.,
Nr. Gurunanak petrol pump, chakala, andheri (E), mumbai - 400099
Board line: +[protected], mobile: +91 [protected]
Website: www.sterlingholidays.com
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Following email correspondence in dec 2015 about cancelling membership is here with company's so called answer...!!
Tuesday, 22 december 2015 1:48 pm
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Hello,
Till date & time... There is no action or any communication from sterling holiday, regarding my below mentioned mail, and
Answer by you... As usual...!!!
Good luck to your team...!!!
On thursday, 17 december 2015 4:54 pm, feedback sterling wrote:
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Dear mr. Patel,
Greetings from sterling holidays!
Thank you for writing to us.
With regard to your email below, we would like to inform you that we have forwarded your request to concern department,
One of our executive will get in touch with your within 2 working days and address your concerns.
Thank you very much again for giving us the opportunity to be of service to you.
We look forward to giving you and your family many more years of memorable holidays.
To receive regular updates on your membership, send shr r as an sms to 575758.
It is now easier to connect with us. We have a new toll – free number[protected]
For the convenience of our
Customers. Kindly note the same for future transaction with us.
Regards,
Tejasvi m
Team – customer engagement
Sterling holiday resorts ltd, no. 7, citi towers, 3rd cross street, kasturba nagar, adyar, chennai 600
020, india | log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | call us at our toll free number[protected]
| our business timings is from 9.30 am to 5.30 pm, monday to saturday. We are closed on sundays |
Email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to
[protected]@sterlingholidays.com |
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Original message from:
Kiranchandra patel [[protected]@yahoo.com]
Sent: 15/12/2015 5:53 pm
To: [protected]@sterlingholidays.com
Subject: re: enclosed: your sterling membership e kit. (Id 1224750) [ ]
Subject : cancellation of membership and refunding the amount paid
Hello,
With ref. To my conference call today with your mr. Vishal of ahmadabad office & mr. Rameshwar of mumbai office i am raising this formal written request at [protected]@sterlingholidays.com for cancellation of vacation my membership as directed by them.
As promised while closing the deal, i was promised to get my all membership related documents within a week time, but till date i have received nothing, except false hope, i was repeatedly asking my membership data / pakka receipt / contract / certificate etc. On hard copy, and made tiresome repeated frequent calls at your chennai, mumbai, surat and ahmadabad offices, as well to sales rep. Mr. Rameshwar, and in response to that, i got email dated: 8 dec 2015, attached with useless ekit (Which is totally faulty, as it showing "zero down payment"), after paying handsome down payment of rs: 38, 461/on 10th, november 2015 by credit card, and remaining rs: 83, 420/on 15th, november 15 totaling : rs : 1, 21, 881/ =
Seeing that i asked to attend and rectify the issue or else make cancellation of my membership, which i was asking since last 2 weeks, due to that negligence and non professional attitude of your company, i and my family got very disturbed and even spoiled pre approved leaves from our respective professions, and completely vested our whole last week, which was planned for holidays.
Apart from that, there is no membership login id facility on your website, which was shown by your sales rep. While demonstration, even after that there are lot of cost related inadequacies in written (Ekit) and verbal explanation of the vacation membership package, which are undisclosed by your sales rep. Mr. Rameshwar from mumbai office, while closing the deal.
Looking to above situation, pls. Cancel my membership with immediate effect, and return my whole amount of rs.1, 21, 881/ = within a week, or else 18% interest will be charged.
Regards,
Kiran patel
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On tuesday, 8 december 2015 4:31 pm, feedback sterling wrote:
Dear member,
Greetings from the sterling holidays family!
We are delighted to welcome you to the wonderful world of sterling holidays. As a proud member, we wish you and your family, delightful holidays year after year.
Please find attached herewith an e membership kit inclusive of certificate. It details out the product, membership particulars and how to make the best use of it. This is a soft copy which is part of our go green initiative and we would appreciate your retaining a copy of the same for your records. This is a valid document for your entitlement and requirements.
As part of our member engagement initiative and tracking interactions, we encourage our members to contact us as mentioned below for their reservation or queries. This will help us provide you with response and resolutions promptly and to your satisfaction. Kindly avoid writing to individual email ids and help us serve you better. It is now easier to connect with us. We have a new toll – free number[protected]
For the convenience of our customers. Kindly note the same for future transaction with us. Email us at [protected]@sterlingholidays.com for reservations. For any other query, concern or feedback write to us at [protected]@sterlingholidays.com.
For further information, please visit us at www.sterlingholidays.com.
We look forward to having you and your family vacation with us soon.
Wish you happy holidays!
Team sterling
Sterling holiday resorts limited, no. 7, citi towers, 3rd cross street, kasturba nagar, adyar, chennai 600 020, india | log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | call us at our toll free number[protected] our business timings is from 9.30 am to 5.30 pm, monday to saturday. We are closed on sundays | email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to [protected]@sterlingholidays.com |
Sterling Holidays Resorts customer support has been notified about the posted complaint.
Aug 22, 2016
Updated by kp261054 Till Date i have not received, any positive action from sterling ... each time they call ... every time a new person ... and wants to listen whole case from beginning ... even they record each call ... within few days ... i am going to consumer court of my place ... good luck to team sterling
While we sincerely regret the inconvenience caused, we are pleased to confirm your booking as requested to our executive. Thank you for cooperating with us. We eagerly look forward to serving you!
Sincerely,
Member Relations - Sterling Holidays.