Sterling Holidays Resorts Complaints & Reviews

My membership number is 70356 and i am a member i don't even remember.. May be 15 years now. Tragedy is that i have never ever been able to use my vacation week ever in my life. Only once about 10-12 years back i took for manali which was also not used as i did not like the room i was given. So practically i have never used my vacation week with sterling ever since i have taken the membership.
Recent example is - i asked for 27th june to 29th june at mussoorie and i was told that nothing is available on these dates and i should try 28the june to 30th june. Now when i sent request for 30th june to 2nd july, again there is nothing available and i am asked to book for 2nd july to 4th july.

I am really disappointed and i think i made a big mistake by taking the membership as you can also see that my days have always lapsed and i have never used them.

Naveen mehrotra

Membership number - 70356

Company name - sterling holidays. Membership id - 1234244 amount paid - 85000 approx problem - at the time of membership taking company said that there is 90 days looking period and if he don't like then he may cancel it and get the refund but now company is denying for refund. I told to the company for membership cancel within 10 days but that time they said after membership id generating he can cancel the membership and now they are saying now they will not refund amount for cancellation there is only 10 days looking period. Basically they misleads to me. I already sent mail & call to the company but no resolution.

Sterling Holidays has marketing seminar arranged in Jamnagar in Feb 2017 where I was invited with my family to give presentation along with offer of 2 nights free trial at there resorts. Person representing from Sterling was Pratik Kulkarni who offered to give trial plan of 14 nights domestic and 1 week internation in RCI free for 106000 in which Rs 7000 would be refunded to bank account so net cost of Rs 99000 plan for validity 1.5 year and which can be further extended 1.5 years.
After making payment of Rs 106000 which was asked to pay immediately.
He asked me for cancelled cheque so that refund of Rs7000 will be credited to my bank account which I gave him. After few days he came presonally to collect cheque of Rs 100 to my office saying that cancelled cheque is misplaced and by this cheque refund of Rs 7000 will be credited to my account .
I was really shocked to receive membership kit from sterling stating that you have taken mempership of Rs5lac with 12 EMI of Rs31000 for 25 years.

I was cheated by Pratik Kulkarni instead of Trial membership of Rs106000 valid for 3 years he gave me membership of Rs5 lac valid for 25 years.
Pratik at time of presentation offered that after trial period if you want to take membership of 25 years you can take.
Very disappointed with Sterling Resort which is Thomas Cook subsidary cheating people like this.
I protested and asked them to refund my money which they are refusing stating that time is already passed infact I received membership kit after 2 months of making payment.
Please help

Hi i am suresh tikamdas i stayed in sterling holidays bhawinipur nanital on 13th of for 2 nights on 14th morning i paid rs 3040.00 for utility charges but they swiped my card 2 times. Already i have send them my bank statement with transaction id's. Even my bank manager spoke to them in bhawinipur to parkash katri but no response from them. Kindly look in to this matter.
Thank u.

Hello Sir/Madam
I had booked an Sterling holidays Package on February... One was sterling holidays id and other was RCI Id... Sterling holiday I'd is generated but RCI I'd is not yet generated its been almost 3months they said it will take 50days but its almost been 90-95 days I have not yet got any call nor any message regarding the I'd... And know when I am asking for refund they are not ready to give my money...PLEASE HELP

HI iam Pavan. My dad had invested 40000 probely in the year 1997 as a part of your vacation scheme. He didn't get any reponse after that from your side. As per i know from couple of people sterling has a good brand recognition but not sure why there is no response from your team on the amount he paid. 40000 in 1997 would be nearly 4 lakh these days. I have all the documents he for the amount he piad. Iam attaching it. Please go through that. My dads contact number would be[protected]. I hope you would value for the money we paid and keep up the trust in people

On 14.5.2017, I was invited for the promotional event of Sterlings holidays organized at Hotel AnandaInn, Pondicherry.

They literally forced us to take the membership and to do the advance payment on spot for Rs 43, 000.

The way he spoke to us was harassing.

I told that I want to speak to my friends and parents before taking a call. But he was not listening . He was literally forcing me.

I am very disappointed after 2 years of taking membership by Sterling holidays. Sales staff & Lucknow customer service staff both very disappointed to me. When they want to sell the membership plan they have full time for you & will call again & again but after taking membership no one will even pick the phone for a week / Month. I want my money back because the service is very bad.

Avneet Sharma
Membership No. 1226127
Mobile No. [protected]

Sterling holidays resorts — cancelation of memebership, refund dues and stop emi through ecs

2 reviews
Ro rohitasve on jan 10, 2017
Mark as resolved

Sir here i am sending you dispute and detail wirtten :
To,
Sterling holidays resorts (India) ltd.
Scf 63, 64 1st floor, above reliance fresh,
Phase 10, sector 64, sahibzada ajit singh nagar,
Punjab - 160062

Sir,
I came to know about your company on internet advertisement to which i opened after that a call was came to me after that on dated[protected] mr. Bhavesh kakkar and ashish came to me at my residence 86 preet vihar nabha. They described about the company and insist me to fill the form i requested them to give your brochure so that i can read in detail then made my mind to enroll but they insist and told that they come far away from chandigarh company had spent on them more over after enrollment you can cancel your membership and can have refund your dues in full with in 10 days. Then they told me to pay required payment i refused to do so. I told them i will make my mind after discussion in home and inform you after some days but they were real clever sales persons finally they fill the form then i asked them to fill the form completely but they insist me to sign and said that the vacant form will filled in office and insist to sign. Then they told me to make payment which i made by credit card rs. 55, 000/- and through debit card rs. 35, 315/-. They described many offers like gift voucher of rs. 2750/- a certificate was given to me in this regard after that they told me again that don’t worry if you will be not interested you can cancel it within10 days and avail your membership benefits up to 1 year after that you can cancel this membership and stop emi. I called at your toll free no.[protected] and given contacts on visiting card given by bhavesh kakkar but no response have been given i shocked and feel cheated. Then to safe myself i wrote a mail to cancel membership on the given e-mail address but after that no response came to me either on messages, phone call or e-mail.in between only one phone call attend at your mohall office on dated[protected] but answer was not satisfactory (Abhi toh 2-4 din hi hoye hai paper or call aa jayeinge). After that i wrote many e-mails letters and made calls at your given contacts, toll free no. And given e-mail address to cancel and refund my dues but no action and response has been given still now. One day i visited at your mohall office their i met manju she asked me to fill the feedback form which i filled and wrote to cancel and refund dues manju insured me to take immediate action but after that no response came from her. After that i made many phone calls and whatsapp messages to bhavesh only once he told me that my work is to sale the product i could not do anything on this matter. I received membership kit 1224989 after three - four months and gift voucher after 9 months. After that mr. Sandeep chaudhary contact me at my mobile no. And told me to take action in this regard but after that no phone calls, messages or mails answered by him. Finally on dated[protected] mr. Harvinder singh and sachin malik came …2…
To me at my office rajindra hospital patiala. They tried to convince me not to cancel membership i appreciate their attempt but i gave them in written on their feedback form to cancel membership and refund dues as early. Harvinder insured me to take action in my favor so that my faith on company remains forever. Beside all of above you are sending messages regarding emi on my cell phone. It too irritating i had stopped payment to you against cheque no. 570103 and 570104 of amount rs. 7409 on dated[protected]. A message was came from you to make stopped payment then i wrote by e-mail that since 2 december 2015 i am writing to cancel membership and refund my dues rather than you want more due payment from me after that a shocked message came to me on dated 7/01/2017 that you have debited rs. 7409/- from my account it is totally cheating by company. It is intimated to you again that since[protected] your company and your employees are cheating, misguiding and mentally harassing me. I again writing you to cancel membership, refund my dues and stop debiting of emi through ecs from my account with immediate effect.in case of any physical and mentally miss happening to me your company and your employees will be responsible and i have to take legal action against you and your employees.

Cheated & harassed customer by you

Rajesh kumar.
1224989

#86, preet vihar
Nabha.147201
(M) [protected]

Dear Sir/Madame,

I am really tired to chase down you guys. Its just like i have no other work then chase you again and again.
What can i do that i had my 22000/- stuck with you and have to chase you guys.

Now i cancelled whole thing and again they told me that your cancellation in with western region gave me Mumbai office No.,
Mumbai office gave me Ahmedabad office no. and now after speaking with Ahmedabad office to Mr Mustafa and Mr Vishal they told me to mail Feedback @ sterling.

Its almost three months till now since I have asked for my cancellation of membership... they havenot sent me a cancellation mail and returned my money..this is last try otherwise i will forwarding legally to defend ...and should put about their attitudes in social media and make aware public not fall into such companies..

this is my last mail for Sterling Holidays.

You cant keep up with the promise do not make promises.

Your company reputation is on the stake.

Take this on emergency basis,

Name : Hitendra Rathod

Membership id : 1217718

Hiten Rathod
4/30/15

to online.care

Dear Sir/Madame,

I am really tired to chase down you guys. Its just like i have no other work then chase you again and again.
What can i do that i had my 22000/- stuck with you and have to chase you guys.

Now i cancelled whole thing and again they told me that your cancellation in with western region gave me Mumbai office No.,
Mumbai office gave me Ahmedabad office no. and now after speaking with Ahmedabad office to Mr Mustafa and Mr Vishal they told me to mail Feedback @ sterling.

Its almost three months till now since I have asked for my cancellation of membership... they havenot sent me a cancellation mail and returned my money..this is last try otherwise i will forwarding legally to defend ...and should put about their attitudes in social media and make aware public not fall into such companies..

this is my last mail for Sterling Holidays.

You cant keep up with the promise do not make promises.

Your company reputation is on the stake.

Take this on emergency basis,

Name : Hitendra Rathod

Membership id : 1217718

@Hitendra Rathod
[protected]

I am lodging this complaint for my dad. He is an elderly gentleman and sought help of Mr.Hari from your organization for membership and he bought a membership for around 300000/- even after I repeatedly insisted not to enroll with you people. He promised that we get a complimentary stay at any of your locations but we never got that and used our points twice to book rooms and organized our trip.

Recently, my dad contacted Mr.Hari regarding the complimentary stay that he promised while this product was sold. He redirected us to another person and he denies us of such complimentary offer with our membership. Adding to our woe, he claims that we cannot even use our points to book any rooms stating that we have run out of points(for just two bookings in two years). Furthermore, he is not answering our calls now. I would like someone to look into this issue ASAP as my dad is terribly worried about the money and time he has wasted.

Customer Id: 1216164

Thankyou

Respected Sir,
Complain against Sterling Holidays
Contact Person Mr.Saurabh Pandya (M.No.-[protected])

Me Saurabh Pandya and my wife met Mr.Chintan at Gandhinagar on promotion programme in Green Apple on 5th Jan 2017.they Suggest us holiday Membership Plan in their company for 3 years for Rs.105900/- and will get Rs.37000/- as Cashback and at that time we have invested Rs.10000/- as down payment and after that,...

Respected sir
Complain against sterling holidays
Contect person mr sumit shah (Mo-[protected])

My name darshan shah and wife seema shah, attend their business promotional program in bluehill hotel bhavnagar on 5th of october 2016, 5 month back, they suggest holiday membership plan in their company for 25 years, in 300000/- and told that if you register today they will give 100000/- discount. It means the said plan will cost me 200000/-. At the same time i have to pay minimum 5000/- to enroll my registration. They ensure me that if i will not comfortable with this plan i will exit at any time before final payment, i made trust on them and paid 5000/- as enrollment deposit. They allow me to pay balance amount in 20 days that on 25/11/2016. But i was enable to pay their amount, and i told them that i want to cancelled my registration with them, and please refund my money rs. 5000/-, but they refused me to refund the deposit amount and they fours me pay full amount of plan that is rs.195000/- first and after that they will refund my full amount.
I and my wife request many time to their employee mr. Sumeet shah, but every time he refuse to refund our money, and now a day he started abusing words with me and my wife. What should i do know. I here that today is consumer forum day, and i also got sms from department as will.
I need help from the department, waiting for your feverable reply.
Darshan shah
[protected]
Flat no301
Toran flat
Dawn chowk
Bhavnagar

Sterling holiday resort allotted a Heritage Unit in 1996.My Membership Number is 505082.I paid Rs.22000.oo in 1996 to the Company but immediately after that my husband met with an accident. I requested
the Company to refund me the amount in 1996 for medical treatment of my physical handicapped husband but they turned a deaf ear to me.
Now I request you to consider my application favourably.
They are big Company and cheating me like A CHIT FUND.

Another kingfisher (Vijay mallya) in making would be the best title to this grievance of mine. Hi! I am nimesh from mumbai who was mis-sold sterling membership (White season and studio apt... Membership id 1232935) in december 2017 by imran khan (Sales executive bearing mobile number [protected] and email id [protected]@gmail.com). One of the feature he explained which provided edge over mahindra holidays was that member can opt for higher season anytime without any waiting period before check-in date. This was unlike mahindra holidays which permitted this but with waiting period applicable and availability would be known 15 days before check-in date.
Seeing this a salient feature i was attracted to opt for the membership. I twice cross checked with imran on correctness of this feature and he assured me of the same. He told that he was employee of mahindra holidays in the past and so can list down the additional benefits without being wrong. He told that there would a verification call where verifier would mention this as well.
My membership kit arrived (After delay of 2 months almost). Yesterday when i tried to book hotel for different season for darjeeling for 16th and 17th may on their call center[protected] the lady caller informed me that she will forward my request but the availability would be disclosed only 40 days before check-in date and not before 1st april 2017. I explained her that imran khan, sales executive, had clearly informed me that there is no such clause or waiting period for availability. But the lady instead of taking my complaint or transfering to complaint department told me that she is not suppose to take complaints and terms and conditions are mentioned in the envelope dispatched. Obviously nobody can read entire tncs printed in micro font size. I also told that this was not disclosed to me in the verification call as well. After taking a pause, she told me that as i have not availed any holidays so far and this being my first booking, she can book the resort for me for higher season as available now. When i asked her what about the next year, she informed that waiting period would apply if i try booking higher season. When i told that this is misselling and i would cancel the membership, she instead of pacifying me or escalating or going through and sharing the recorded verification call, she directed me to write email to [protected]@sterlingholidays.com to know cancellation process and expected refund. There is no way a member can give cancellation request or refund query on phone. This is nothing but a way to harrase members applying for cancellation and delay the process.
Even the assigned rm, shweta, was not coming on the landline[protected] shared by her inspite of repeated attempts. The guy picked up the call and told me that shweta would call me back.
Sales executive, imran khan, was neither taking my call or reverting to my message
In the evening when i tried calling him from my other mobile number used by my wife, he picked up the call. He was not expecting me.. Obvious. When i narrated my experience of booking and waiting period of 40 days, he told that this may be new feature introduced but obviously not applicable to me. He promised me to get back after checking with his head office. He never came back so far. Nor he picked up my calls or reverted to my msg.
Every promise of this sales executive has been false and questions the service level and standards of this organisation.
First promise that was broken was that i would receive verification call in 10 days time. After my 50% down payment getting cleared, sterling was least bothered to keep this promise. Imran had an excuse that call center and email team are not functioning due to chennai floods. Also they are behind schedule. Another promise was broken that i would receive call in another 2-3 days as he has placed my request on priority. When i threatened that i would cancel the membership proposal as i see indefinite delay and i wanted to book holidays for january, he told he would assist me another customer care number as because number on website was not functioning. He never shared the alternative number. Infact cancellation policy was also not explained on recorded verification call also.
Now when i want to cancel the membership and take full refund on the ground of misrepresentation, misseling, false promises and abysmal service levels and standards, they are not reverting to my mails nor picking my calls.
I insist of complete investigation on this organisation and a thorough independant audit on their policies and a csat on each and every member at every stage... New membership, 1st booking, subsequent bookings, cancellation and refund, call center and email experience, different service experiences etc.
Infact this industry should be governed by a regulator to act like watch dog and should standardise policy and clauses which should be readily visible and available on website for propsects and members to read.
Name, email id, mobile number and landline number of higher management staff including ceo within the organisation for escalations should be available on website.
At present the website and customer support standard of sterling holidays give a picture of nothing more than a fraudulent company and management.
Worst of all and shocking is to know that this fraudulent methods are happening in a subsidiary of thomas cook.
Sterling holiday went through trying times with high debt till bay capital took it over in 2009. Bay capital investment's siddharth mehta took over as chairman of sterling holiday and brought in ramanathan from mahindra holiday resorts to run the company. Is the company trying to cover the past debts by cheating the members? Where is the watch dog appointed? Why aren't there any regulators? Why is management silent when this website and fb is full of bad experiences of members. Is mr ramanathan sleeping?
This questions not just the standards but moral of thomas cook and all the companies where fairfax financial holdings has a stake.
My next escalation would be to respected prime minister office. Company has to refund 100% on misselling and overhaul their entire selling and customer service process. Website should clearly disclose terms and conditions in detail just like policy wordings of insurance companies.

Sterling holiday resort representative cited me the benefits of membership with RCI membership & offered four week international holiday, 10night/11 days holiday at sterling resort, Rs. 5000 food vouchers and some cash back. He asked for down payment of around about 96 thousand. but they sent a letter of membership in which the offers are different from what they have promised. The said executive after signing the application form and other formalities.I have email company about this issue but no responce from there. I dont want to be a member of such cheater company. I have not used any facility of sterling hoildays and now want my money back. They threat us by saying now your EMI will also be auto debited from my bank account. I want to discontinue this membership and want my money back.

I also want refund, i have also paid more than 1 lakhs..they have asking asf, maintenance fees which they didnt told when registered for membership in december 2015...

also when i want to book holiday, they told that this time u will not get room or change the date.

how to refund our money from sterling ? any one have idea then please contact or sms me on [protected]

My cell no was selected by one of Sterling executive & he contacted me and met me in meeting arranged at local city hotel. He cited me the benefits of membership with RCI membership & offered one week international holiday absolutely free & offered even membership Amount in instalments with zero per cent interest.He asked for down payment of around 85 thousand and scretched the card.Now the instalments is not zero percent but carring 1.5 ℅ on enquiry they are telling that benefit of equal amount will be reimbursed to you that is totally cheating manner. Moreover the said executive after signing the application form and other formalities told that over and above membership amount you have to pay Rs.7000 per year towards annual maintenance. This is one more cheating. When I pay Rs. Two to three Lacs for membership why maintenance charges?
My application No.is[protected].
Executive has informed me that soon you will receive the membership card and leaflet. But so far not received any thing.
They have not proceeded any formalities further.
Now I request to refund my all amount debited from my credit card as I don't want to be a member of such cheater company.

I have booked 2 rooms at Regal Vista, Agra in October. Due to medical emergency I have cancelled 1 room in November. My visit was scheduled in Dec 16.

After repeated followup I am yet get the refund.

An early revert will be of real help

Booked in the name of
Ajit Sarangi
Booking for - 11+12Dec 16
cancellation mail - 8th Nov 16
email - ajitk.[protected]@yahoo.co.in
mob- [protected]

Hello,
I had lot of discussion regarding the cancellation of my membership with Mr Sachin Kamat.

So I am giving all details regarding this

We have given initial deposit of 5000 for membership at Vadodara. And we were informed that we can pay the remaining amount in 1-2 months.
After that we called mr sachin kamat for our free voucher of 2N to book a holiday. He didn't reply to emails and sms or didn't pickup call.

We called him with different number saying I want to pay the remaining amount of membership. and He said he is in vadodara only and we can meet him to pay the amount.(My doubt was confirmed that he is cheating us, #######)

We have raised request for 5000 refund to Mr. Sachin Kamat after one month of initial deposit.
After that they are not receiving any calls or not replying to emails or SMS.

They cheated us.

We don't want to continue with the membership. Please refund money.