Sun Direct Complaints & Reviews

If the current package date has ended and then when i try to recharge for new package it always gets recharged as top up for the current package with out any warning message. I was under impression that i have changed my package, after 2 incidents i have realized that some thing is wrong in the billing. I called the customer care about the issue, then they were saying before changing the package i have to call customer care and to change the package and then only i can recharge for the new package from online.in that case why they have given option to choose different package from online to the customer? Atleast there is no warning message while selecting new package.

My dish connection number is [protected].I have recharged it on 9/11/2016 with Rs.199.I am on basic malayalam package.Last month, i had added on with sony, zee and vijay tv.This month, i was asked to make the payment separately for the added channels along with the basic charge of Rs.199 which i had done.Now, i am not receiving the added on channels and the total amount for these added channels is not getting accepted.I have again paid Rs.199 for one more month i.e.till 11/1/2017.It is really disgusting and irritating to call everytime to get the channels added on.You say it is a 24*7 customer care service but, it is NOT SO.REALLY DISGUSTING.Expecting the needful will be done.

Respected sir,

I made a recharged of 1050/-, for the recharge of my card,
So i logged in with my phone number and
Recharged it, and the recharge amount is not reflected in my account.

Citrus reference number: ctx[protected]
Order amount: 1050.00 inr
Transaction date & time: oct 30, 2016 02:23:17 pm
My smart card:[protected]

Now they said, it is reflected to my old-sun direct, which is de-actived by them and they provided a new connection by charging 1500/-.

Customer care people said that it will take less than 24hrs to reflect in my new account, and they filed a complaint, and it is not resolved.

Please help me in this regard.
My question is:
How they recharge my old smart card, as they disabled it and provided new one.

Why still my old card is till active, even after they issued me a new smart card.

Regards
Chandra sekhar
[protected]

Channel number 506 is not coming in my dish for this channel i have paid120 rs but the channel active on my dish but the channel is not coming in my tv i have visited shop at kakinada but they are saying that to watch ten 1 channel you have to change the setup box and they are asking to pay 650rs but i'm asking that please replace that ten 1 channel to telugu channel pack please look into this matter reply as soon as possible

My sun direct connection card no:[protected]. I registered my complaint on 15.11.2016 for the set up box not working and not getting the service. Every day following complaints with their customer care no-[protected]. Every day they are assuring for sending the technician. After completing 10 days no body attending the complaint. If it is not resolved i will go to customer court for complaint/compensation.
Shanthi rajendran.
[protected].

Hey this is suresh from bengaluru - [protected].
Its been not even a year i changed the set up box by paying extra 500 rs, and now again no channels are working. If i register a complaint they are again saying "you need to pay 500 rs for changing set up box". This is not the first instance your set box not working, prior to this in 2014 i had the same problem. Its not only in my case this problem is appearing. I have collected all the snapshots and contact details of the complainers who registered the same kind of complaints.
Many of the times it says "no signal" and no channels will be available.
You are cheating customers by providing cheap quality set up boxes. And asking us to go for new one by paying 500 rs. What the hell!!!
Do we need to pay you for every 6months/9months so?
I am a guy who is expecting the bright future of india. Don't want this to happen to my country men. And its bcoz of companies and products like your's india is like this today. Consider this as a warning. I have also attached the screenshot of same kind of complaints. Its not that you are not aware of this, keeping these many flaws in the product how can it grow? For 100% sure its not going to be in market if the same kind of cheating service continues.

Regards,
Suresh

Although sun network are having more than 140 movies of dr. Rajkumar only about 40 movies have been made available to us during last 4 years. We subscribed to sun direct with an intention of watching dr. Rajkumar movies in high quality through sun direct. Rather we are disappointed.
Please consider our request and provide us all available movies of dr. Raj.
Thanking you inanticipation of favourable response,
D. R. Ramkumar
Mart card no-[protected]&[protected]

Email id [protected]@gmail.com
Smart card [protected]
Set of box no c[protected]
Registered mobile no. [protected]
Alternate contact number [protected]
Thanks for your prompt reply
Paid rs. 209 through internet sbi 30th september 2016. You have not refunded nor you have given tv connection. May be i have to advise my friend circle which is big not to have sun tv connections if this grievance is not addressed within 15 days using various communiction channels.
S. Venkataraman

Complaint regarding
Subscriber no. [protected]

I have been subscribing to Sun Direct for the past 8 years.
It's unfortunate that we have not been able to watch any channel from 10.10.16 as there is a mistake in the set top box.
We have registered a complaint on 10.10.16 in the forenoon.
But despite calling you daily our complaint has not yet been resolved.
Today, adding salt to the wound you have sent a message saying complaint has been resolved.
As follows

Your Sun Direct complaint, SR # 1-[protected] is resolved as FLOOR SUPERVISOR service helpline [protected].

Again I called that no. But complaint has not been resolved. No one has contacted me. Neither sun direct or the technician.

My complaint no.[protected]
Smart card no.
[protected]

I have been trying to talk to some responsible person in sun direct regarding my complaint no. Given above but in vain.
Please take notice if the complaint is not resolved within next 24 hours then I will constrained to take appropriate action.
Take this seriously
Don't force me to inform the appropriate authorities.

His is gopiprasad i've taken a sun direct connection in last four year subscription. The smart card no. Is [protected]. For the past one weeks, i could not receive any signal and getting error messages only (E52, e48, no signal etc.) i got the direct consumer service line and i have been complaining repeatedly. Even if they picked up the call, they do not send any of the service technicians. I have made more than 10 calls (Both from my mobile). Also, i've informed them that i'm going to complaint in consumer court. Till now no response. Could you please assist me regarding the same?

Thanks and regards,
Gopiprasad show less

This is my card no : [protected] i raised reinstallation on september 24th 2016 because of shifting, your installation guy requested me i want to go to native, shall i fix it on sunday, i agreed next day when i am calling him, he told he won't come on sunday. Then i called on monday to friday no response from your installation people. September 28th i cancelled and went to native for my personal reasons. Again i raised request to do the installation on october 4th 2016 friday evening installation guy came, he put a dish and get a wire connection in home after that he said problem with adapter and box. He collected 450 rupees with out doing nothing. I purchased 3 months what was wrong with new one. When you people will fix it, no one is responding

Dont knw y the hell thy have customer care centre. They wont respond to our class and i wanted change my normal dish to hd dish. So i contacted my near by retail shop. They told to call customer care. But this people wont respond to us. I[censored] cabt respond help us out. Just close ur company and go..i[censored] can help me out. Try responding to the costumer first

On[protected] i paid through internet sbi transaction no. [protected]gocuncay9. sbi has confirmed payment.
Existing customer lokesh (our electrician name in the farm house)
Email id [protected]@gmail.com
Smart card [protected]
Set of box no c[protected]
Registered mobile no. [protected]
Alternate contact number [protected]

As they have failed to give connection, kindly ask them...

I recharged my sun direct connection on[protected] for one year. But the subscription was expired on[protected] and they asked for new recharge. I recharged my connection for another one year without being aware of the situation and only after recharging I came to know about the situation. From the transaction history given in their web site it seems that the same has happened in the previous year also. I am attaching a screen shot of the transaction history as given in their website

Hi
My Sundirect no [protected]
Citrus merchant no-ONM[protected]
Reference no-[protected]
transaction date 02/10/2016:5:39:hi i recharged with tamil world pack with 850
Still my pack is inactive my amount deducted.

please refund amount
KANTHARAJ
[protected]
[protected]
[protected]@GMAIL. COM

Last 1 month i am not getting the signal and i complaint to the customer care Ref. No. 1-[protected] on 29th August 2016 and i complaint through this site also. and the service engineer came on 7th September 2016, he told the decoder is not working and he promised he will replace the same within 2days. after that still no one come from your side. i continously call your office Tel No. +[protected] & +[protected]no one picking the phone)
request you to please look in to this ad clear this ASAP and extent my validity also.
regards
sanoop
[protected]/[protected]

REMINDER -STILL NOT RESOLVED.

Our smart card number
[protected]
Ph-[protected]

Our tv was not switched on for a while. Last evening when called sun d cc it was told yearly subscript has expired and we have to renew. Which was done last night immediately.
After wards we were told to contact cc which we did.
CC confirmed the subscription for the full year.
When the TV was switched onn it was noticed, the display E52-32 searching for signal.
repeat cal to CC they took the complaint told us we have to pay for the technician WHICH I SAID WE WILL NOT.
This morning local representative of sub d by name rama called and was talking about servive charges instead of attending to the service. Which is totaly iresponsible towards costumers.
Thisis hapenning time and again which SUN D have to set alright.
Please see that this issue is attened on top priority.
The local representative to be cautioned for irresponsible manner.

D e raj .

I am chasing for last 2 yrs to get Malayalam HD channels in SUN DIRECT HD.when I raise concern they say we will take u r feedback. I bought sundirect hd setup box only 4 Malayalam HD channels, thought been a south Indian company dey would provide me d required services but unfortunately now all the service providers r giving Malayalam HD except dem

Hi
I m Shivaranjini from Bangalore kalyan nagar
And here I want to tell is we had a problem in our setup box and we contacted customer care service to change or repair the box .. And they replaced with an old box not a new box ..we paid rupees 550 for old box itself !! Again we complained to customer to change the box because i was old one on 07/09/16... And today one of your staff came and changed new one and asked for rupees 650... What the bledi hell you people think o[censored]s has and when you wish you ask for cash and we have to pay is it bledi

And now the old set box is itself not working I m going register a complaint on modi website

My name is jerry mathai my dth card no is [protected]

Is was very annoying to me and now i have benn regretting that i have took the service of sundirect, past five days my set top box have been shut down i have been contacting the customer service since five daysit has been told that with in 24 hours or 48 hours we will resolve the issue i wanted to say if any of my payment when it nears to expire that time they contact as soon as possible, they dont even spare even a single day and after all that yesterday i contacten the toll free number of sundirect mr mahaveer first he gave me his bogus name he told that his name is veer he yelled me assaulted me in bad words that saying that are you uneducated an continously saying verbal nonsense please take action on that and i need my five days added when it expires and i want and explanation that what action you have taken to mr mahavir and i need the technician at my home i have paid in advance yearly please help