Aug 30, 2016
Updated by indiatrp1968 No response via this portal here updating my mail corr. with Sun Direct and realize the real activity of Sun Direct, how they are harassing customer :-
27/08/2016
To,
Sun Direct TV Private Limited,
CIN: U92132TN2005PTC055398,
Registered Office: Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar Chennai- 600 028
Sir,
Today 27/08/2016 @ 12:41 Hrs. I received SMS from VM-SUNDTH that my complain is resolved . I am not accepting your claim as in ref. to the Tele discussion against called No.[protected] @12:28 Hrs. Caller had taken the observation from me about my SET TOP BOX Power On LED colour after switch on and changing of colour after a few second and against my reply he informed me that my SET TOP BOX have no fault, requires to adjust the signal only.
So, now I am asking you why from your Customer Care Number, I was instructed to recharge FIRST without taking any observation of my SET TOP though repeatedly I told them my SET TOP BOX was in switch off condition so please take the test but after than also they instructed me to Recharge First and then they will resolve the issue and moreover after recharge Four days I tried with your customer care number but they did not take any observation and at last after four days against of my repeated calls with lot of request one tested my SET TOP Box and instructed me to deposite more Rs. 100/- to send someone to diagnosis the SET TOP BOX and against my question she further inform there is no budgetary plan for rectification of BOX fault and even it may require to purchase another SET TOP BOX. Then I replied that I should not continue the service from Sun Direct as you have not only poor service but also you have no clear cut guideline so better to return my Rs. 200/- (Recharge Amount) and she immediately told SUN DIRECT WILL NOT REFUND Money and I told kindly discuss with other senior official and finalize me otherwise, I will be compelled to go upto any level for my RS.200/- ONLY. But she disconnected my phone.
Now, again from[protected] number I was confirmed that my SET TOP BOX have no fault and received above mentioned SMS.
So, at last in short it has been established for your poor management, I harassed by Sun DIRECT.
How, you can close the case without without returning money as per my claim and without giving any written apology letter to the deprived consumer.
Rajesh Dutta
CANTONMENT ROAD
BHATI ABHOY NAGAR
AGARTALA-799001
#[protected]
[protected]@gmail.com
Dated the 30/08/2016
To,
Sun Direct TV Private Limited,
CIN: U92132TN2005PTC055398,
Registered Office: Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar Chennai- 600 028
Sir,
Today 30/08/2016 @ 11.46 Hrs. I received SMS from VK-SUNDTH that my complain is resolved as i like as repetition of FORCEFUL CLOSING OF DOCKET like previously on 27th Aug 2016 also you closed my complain without resolving the issue though on that day after sending my mail, I received a call from[protected] on 28th Aug 2016 @ 16:11 Hrs and caller talked with me 14 Minute36 Secs and caller assured me that to wait kindly for 48 Hours for resolution of my complain by returning back of my money from Sun Direct as per my claim.
Today During my travel time @ 10.03 AM, I received one time miss call from one unknown number i.e.[protected]. Caller did not called me second time and I tried twice to connect that unknown number but failed to connect that number. and surprisingly @ 11.46 Hrs. I received one SMS from VK-SUNDTH that my complain is resolved as i like as the repetition of FORCEFUL CLOSING OF DOCKET like previously on 27th Aug 2016
Neither a received any mail or letter or SMS prior to receive that closing sms @ 11.46 Hrs today but today Sun Direct send one Closing SMS without resolving of the issue.
In short again it has been established for your poor management and bad services with a motto to harass the customer only. Today again Sun Direct harassed me.
How, you can close the case without without returning money as per my claim and without giving any written communication to the deprived consumer.
Rajesh Dutta
CANTONMENT ROAD
BHATI ABHOY NAGAR
AGARTALA-799001
#[protected]
please contact [protected]