Sun Direct Complaints & Reviews

My id number is [protected] and my contact number is [protected]. Sir on 19/04/17 i made a complaint regarding my set of box. The next day without consulting me the technician resolve the complaint. The next day again i complain ad i waited for two days after that i got a message the complaint is resolved, but nobody contact me and solve my problem. So today again i contact customer care and i give a complaint and my complaint number is sr[protected]. So please sent me one technician to solve my problem since i want to continue as a sundirect customer. Venu rajan

My registered customer id is [protected]. I am unable to view zee tv (For which i have already subscribed). Customer care number is very busy. I kindly request you to remove the caption "24*7 customer care" from your ad as it is really shameful. I tried contacting the number many times, not at odd hours, then also getting a reply that the lines are busy.

I am a customer of sun direct from last 5 years. The service I'll say is very poor in our area. Now i had the problems is that three channels i.e. ABP news, MH1 and INDIA TV news are not running properly. The video gets mosaiced automatically. When i have complained about this then they told me that they will charge a sum of 150rs. I said why should i pay charges Because there is not my fault in this so the customer care executive said that ok sir i am registering your complaint and the technician will come free of cost. Today i recieved a call from the technician and he said that he will charge 150rs. I said that don't come i will not give a single penny to you.

Installed hd setup box, Telugu sports plus, annual subscription, in Feb 2017. So far, it worked for only for a few weeks in these 3 months after raising 7-8 complaints in between. Technician cheated by charging extra money during warranty period and fixed broken clamps twice, misbehaving, etc. Spoke to supervisor Santhosh on the toll free number just a few days ago and nothing happened after that. I lost 2 months of subscription due to substandard and cheap service provided so far. As this has been persisting since a few months from the date of installation, I am thinking of raising a complaint with Karnataka consumer forum. I see several complaints here as well. There is immense loss. My subscription should be extended accordingly at free of cost.

Smart card no. [protected].

Id no [protected] i have recharge for rs.100/- today or 13-4-17 @ md brothers, when i called for customer care no sir you have to recharge for rs 60/- they said again recharged for the same @ md brothers, but still not activated, i spoke to nearly three times same answer recharge for sixty rupees, even i called before the agent he told, wait for two hours, still not activate, instead of not activated, asking same recharge rs. Sixty, kindly look in to this and help me. Thanking you. Narayanan murthy my mobile nos [protected]/[protected]

Dear sir,
I ramesh akinapelli, i'm using sundirect connection with smart card no [protected] since 2013.. But i have recharged with 59/- by 05.04.2017, i have my account validation on or before 13th, april 2017..
Today i requested to activate the etv plus, then he, the customer care service boy has activated etv plus but deactivated the t20 pack, then i asked him why he was deactivated my t20 plan but he has given wrong answers after another customer care service boy also same..
This is not the service to the customers.. Kindly clear this problem to enjoy the t20 series..
Take the action on irresponsible customer care executives of sundirect..
My mobile no[protected]

Smart card No.[protected] date 4th Aparil 2017
fir the last one month many channels in Telugu like ABN Andhra Jyoti, TV 9, TV5, NTV are not coming. Now for the last 2 weeks the Gemini Action channel is deleted
my location is Rajahmundry in AP
the subscription paid for 6 months covers all these channels
Reasons?
MVS papaji Rao Gandhipuram-1 Rajahmudnry-3
[protected]@hotmail.com

To,
Sun direct tv private limited,
Cin: u92132tn2005ptc055398,
Reg. Off.:murasoli maran towers,
73, mrc nagar main road,
Mrc nagar,
Chennai - 600 028,
Tel:[protected]
Fax:044ã¢â€â“4067 9191,
Email: [protected]@sundirect.in

Dear sir,

I am your customer since 4 year old, my smart card no. Is [protected]. I have logged our
Complaint 8 days (192 hours) before at your end through complaint no. Sr[protected]
Dt.22/03/17 for set top box failure with this assurance by your department that it must
Resolve with in 48 hours.

In-spite of that we again & again repeat our complaint at every 48 hours but neither any
Body contact to us nor any representative call on my complaint to resolve this issue.

Beyond resolving the set top box failure complaint of 22nd march, your department further
Deduct next quarter renewal charges on 26 mar in my account also.

Kindly reverse my this renewal amount and surrender your all formalities to re-join me
For further new best telecast service provider operator.

Hope you understand my view point and do the immediate action for close this issue to
Avoid further any action towards my end in future.

Your's

Mr. Romy srivastava
Mo.: [protected]
Resi add:127/739, w-1, saket nager,
Juhi, kanpur-208014. (U. P.)
(Near subhas inter college)

I have sun direct tamil cinema plus sports package for the last 2 years and since i paid for the setup box 2 years ago, when i raised a complaint stating that some of the channels were not getting relayed, i was asked to change the setup box as if it was my fault.
I had to pay rs. 200 to get the new setup box on march 6, 2017 and also paid rs. 700 to get the channels as part of tamil cinema plus sports package. All of a sudden without prior intimation or informing me there is a tamil channel (Likewise telugu channel also) which is sun action 109 has been removed on march 16, 2017.
When i raised a complaint with customer care and nodal officer i am told that they have removed it for all customers and have been rudely answering my questions.
If i say that i will not pay rs. 700 as other customers have paid, will sun direct be able to provide me the package free of cost. I guess not and how come without keeping me as a customer sun direct can remove a channel and be able to talk so rudely.
Also, when i call the[protected] number i am being given some excuse when i wanted to talk with the supervisor stating that the supervisor will call me in 30 mins. Time and even though i have called and asked to talk with the supervisor twice i not only received any calls from the supervisor (Supposed to have received a call from mr. Harish) but also i got the same answer the second time also stating that he would call me in the next 30 mins.
Is sun direct running a charity business by cheating me in this way? How come they charged me and not provided me and rudely be able to speak to me in this way per the rti act of india.
Let me take this up legally and if i don't receive a reply by saturday i will have to take some extreme step and put the blame on sun direct including the name of mr. Harish, mr. Ajay and couple of nodal officers who spoke rudely with me over the phone stating that they have harassed me and that is the reason why i had to take up this extreme step.

Dear sirs,
I here by forward the grivence which have been forwarded to Sun Direct and request your kind action to have justice to me.

With regards,
V.Padmanabhan

QUOTE

Ref: Card number [protected]-- Sun direct T.V
Consumer name: V.Padmanabhan.

The set top box for the above card number is not functioning properly and we are not able to watch T.V. The signals from set top box get hanged and both signal lights in box become red.I had made on line complaint on 28.02.2016 to your consumer cell and also made complaint via phone. I was promised that the problem will be rectified within 48 hrs time. Yeasterday also I had made complaint to your consumer cell of Chennai. Even after these efforts either any one from your organisation attended the problem nor any update from your end regarding the action taken..This type of service from your end is totaly injustice to the Customer interest.
I have also faced such experience one year back from your organisation, and had attended the problem after approaching consumer redressal forum.
Therefore you are requested to attend the complaint with out any further delay and solve the problem on an urgent basis.
With regards,
V.Padmanabhan.
Mob: [protected]

No Technicians are reached the attend the complaint of Set Up Box V C Number [protected]. I am very ashamed to the Customer of this Company. So I am compel to purchase a new connection. This type behavior is not a good for a reputed satellite company. so please take an action for these type of behavior. Give me a proper answer for the solution my problem.

With reference to my sun direct no : [protected],

We had tried recharge for Rs 1050.00 thru on line on 18/02/2017. This amount of Rs 1050.00 debited to my SB account with CENTRAL BANK OF INDIA. This transaction done with my debit card. My debit card no.[protected] of Central Bank of India. Transaction Id is ONL[protected].

Till date our dish account not recharged but amount debited in the bank also not reversed.

We logged complaint registed no [protected] dt 20/02/2017.

but complaint is not solved.

Please look in to subject, solve the issue immediately.

R.chellamani
[protected]

Dear sir, my sun direct TV card no.[protected] recharged on 14/2/2017 evening. At that time TV was off because there was no power. called your toll free number two times. they verified the same and send me message that complaint was resoved. but the TV is not working. only the ist channel 0001 is only diplaed. if we press other channels no display. some times it shows the above subject error. Kindly look in to the matter immediately....

I am writing this email regarding a scandalous operation or intended product manipulation to overcharge the customer, by providing non-supporting products (Set-top box) to the customers and change them to replace that to a good one. As of I am Using the HD digital services from sun direct Card No : **********.

I am being using this for several months and i been not serving with full HD channels as of we though we are not subscribed to those channels. but later we came to know that the HD subscription includes every HD channels so we contacted the customer care to solve the issue as of one of your technician turned out immediately with an hour time (which is really appreciating). and made changes to the dish angle to get the lost channels and solved that problem. and we paid an amount of 150/- for his service. But unfortunately that raised to another issue that we have lost some other usual (non-HD) channels which we could see before. so we raised another complaint and he turned out immediately. But we couldn't get all these channels in a mean time (in one co-ordinates we get those few HD channels but we loose other channels, if change the angles, it goes other way around). and by checking the angle and every measures (contacted with other officials too) your technician and Official quoted with the on going issue with the specific model of Set-top box (coship model). confirmed that with higher officials and even checked it in their site itself. They confirmed this model is having a issue of supporting the HD channels (like we have), and later asked to change this set-top box. and unfortunately thats being charged a 350/-. so Seems like sundirect providing a faulty or non-supporting set-top box initially and charge the customer to change it to a new one. This not as good as seems to me. seems like an intended customer looting or a
Planned obsolescence.

I hope you go through the issue and Look into to solve this by refunding the money as soon as Possible. [protected]

Regret to inform you that past 12 years I am using Sun Direct dish only. I have faced problem always, every time complaint register and your persons also come and check, but problem not solved.

I have changed new set off box on 28.10.16 and past one month i am facing channel problem and sound level. Your dealer Mr.Babu-(mob.no.[protected]) Dolpin -Coimbatore area rep.only change the set-off box and he only inform 1 year warranty period is avl.
Yesterday I have register the complaint.

On warranty period how can i pay the amount.

Take immediate action.
Regards

Sivadas.S

For past 30 days I have been calling sundirect customer care to change the setup box which is not working anymore..my tv is blank..But they don't care the dam for customers sInce i have maDe the pamend in advance.. They give u lot of hopes, assurance, promises, and complaint numbers tat closes as per their norms. Zero loyality. sick and tired of calling to their nodal desk, who don't bother to attend the call..
My Mobile No.[protected]

[protected] no TV problem card not recharged .now TV problem solved. Sun direct gives offer 678 for five months Telugu basic plan . I have recharged the above amount online recharg but they can't recharge. I am asking Chandra sekar he told me recharge with 700 u get the offer. But they don't give 5 months. They give 3 months. Please take action solve the problem. Give Telugu basic plan five months for this card [protected]. Thank you sir. Mee Srinivas [protected].

The company has charged us 2000 rs for a year (till Nov 2018). But they are refusing to provide connection. Several complaints have been made but still they say that the technician will come and help us which nobody never came. And moreover this has been the issue for about a month now. We've have been trying to get this rectified with the customer service but they are completely useless. And when we try to move to another DTH connection they are refusing the refund the money. This is outrageous and a compete violation of Consumer rights. And they have been doing this to us since a month and they are indescribable about this.

For past 30 days I have been calling sundirect customer care to change the setup box which is not working anymore..my tv is blank..But they don't care the dam for customers sInce i have maDe the pamend in advance.. They give u lot of hopes, assurance, promises, and complaint numbers tat closes as per their norms. Zero loyality. sick and tired of calling to their nodal desk, who don't bother to attend the call.. plz help me..boredom without tv.. sun direct no[protected]

My sc no. [protected]. Residing in villivakkam. My settop box was recently replaced with a news one in the 1st week of january 2017. Again i received e48 / e52 searching for signal. I had takenup the issue with nearest distributor (Kolathur) for which he wanted to again replace the settop box for rs.650. It is to note that i had replaced the existing one for rs.350. Is there any logic in contiunously paying money to the distributor and replacing the settop box without the mistake of the consumer. Later getting annoyed with this attitude, i placed a complaint over phone with complaint no. Sr[protected]. Still im expecting a positive reply from the technicians. Im helpless. I wish to surrender my connection or else i would be forced to file a legal complaint for the harrassment i had through the distributor.
Regards, jagan