Sun Direct Complaints & Reviews

My sc no. [protected]. Residing in villivakkam. My settop box was recently replaced with a news one in the 1st week of january 2017. Again i received e48 / e52 searching for signal. I had takenup the issue with nearest distributor (Kolathur) for which he wanted to again replace the settop box for rs.650. It is to note that i had replaced the existing one for rs.350. Is there any logic in contiunously paying money to the distributor and replacing the settop box without the mistake of the consumer. Later getting annoyed with this attitude, i placed a complaint over phone with complaint no. Sr[protected]. Still im expecting a positive reply from the technicians. Im helpless. I wish to surrender my connection or else i would be forced to file a legal complaint for the harrassment i had through the distributor.
Regards, jagan

A complaint regarding the above lodged on 19 / 01/17 and they assured that my problem resolved within a day. but today my service is disconnected du e to my account shortage. during this above 5 days wef 19/01/17 i couldnt get many of the channels i already paid.in the ligt of the above kindly treat this matter in most higher ups and i cant understand how i loss my amount for the above said five days.

Respected Madam/Sir
i complaint on 18th january regarding my connection not working last 6 days till 23 no one show up i called more then 12 times then today
evening i received message mentioning that CUSTOMER NOT READY TO PAY but i am sure 100 per cent no one contact me they closed
my complaint number SR[protected]. I am sure this some thing wrong or they expect more money last time when they did service couple of months before
they expect more but i paid only whatever bill says
today 23 january i filled a new complaint number SR [protected] i hope this time real genuine technician will contact me and do the needful
I am a reputed Custome rover 8 years but never face such an issue
My smart card number [protected]
mobile number [protected]
Please dont keep such a disgraced fake technician who closed my complaint without my knowledge with wrong news
because those things will cost goodwill of your reputation and loosing confidence is more then money
please send some one more then a week we are without connection and i am retired no other entertainment
hope you understand
thank you
regards

krishnasamy

Sun direct smart card no [protected]r not work since 16 jan 17 locally complaint but nobody has come sun direct connetion taken thr name of rajesh and please necessary action.*please*"*"""""""*yours faithfully araindakshan chundakkad palakkad*phone no [protected].

Colours super channel is not available and we have complained more then 3 times there is no response... worst dish operator never prefer it ...don't buy sun direct I'm changing to other dish operator.
from past 1week they are telling that channel will be launched but still its not ...no better service as they dont respond soon...the process is too late

Hi Team,

This is Raghavendra from bangalore. Today i recharged my DTH (card no-[protected]) with 1 year pack in sun direct site. I din't received any confirmation sms. The amount was reflecting in my account as balance when in logged in and checked.
I called customer care from my registered mobile number and the person picked call named Pramod. He spoke to me in kannada only.

The way he spoke to me was rude. I hope the call will be recorded when a customer calls to the care. Get the data and check it.
I would like to suggest you people to learn respecting the customers first.

Regards,
Raghavendra

Dear Sir,
We are not enjoying the Sun Direct DTH channels, I called the customer support reg these inconvenience they replied that network is upgraded old set top boxes are not supporting so the customers who are having the old set top boxes need to buy new set top box to enjoy the channels.
I am complaining that why should we buy new set top boxes for the services, we are already having the set top boxes in working condition and not asking for new features. So why should we buy the new one, if customers want new features then they will buy, why should all the customers buy new set top box, so many customers are facing this problem.
kindly requesting resolve the issue and support for better service.

This is to inform you that few of our HD channels are freezing and Max SD channels are blurr and the quality & strength are fluctuating and they are very less.
I have made lot of complaints that Iam getting error codes on the display like E48-32 (No Signals) and E52-32 (searching for signals) since many months, they are not resolving the issue and instead they are closing the tickets without resolving it.
Since one year I am facing it and I don't want to use this sun direct connect anymore because we don't want to see these errors on daily basis instead of paying more and more amount for watching channels.
Hence ask them resolve the issue permanently or else take back the dish, HD setup box including cable for free of cost and I can get dish TV or Tata sky.

Please note: Resolve these issues permanently or take my HD setup box, did and even cable with you for free if cost and will opt some other good HD provider networks like Tata sky or dishtv etc.

Hi sir/ madam
As i had registered a complaint to sundirect customer care 2 -3 times(kerala) issue regarding channel is getting totally hang/freeze till yet they had not provided me any response from their side.The person who had handeled my issue not responded properly his name is Deepu and he told me that he is the Team leader for that particular process he is asking me to contact some other state to resolve the issue.I would like to request you to provide me the service ASAP.

Dear Sir,

Sun direct DTH is not working due to their server upgradation from their end. As per them, we need to change out SET BOX for matching their server. We have contact the nearest SUN SHINE store. As per them we need to pay 650/- for new box. We don't know, why we need to pay this amount. It is not our problem. I have already recharged for one year on 25th oct 2016. Our next due date is 25th oct 2017. We have send a mail to Customer care regarding this issue, But not receiving any reply.
K.Vidyadharan
Smart card # [protected]

Sun direct dth is not working since week due to server upgradation from their end. Set box issue js noted.Sun direct must provide new set up box to match their server upgradation. Customers must not face the cost. Recharged with long term validity so it is much of concern for me. They should be replacing this at no cost which is not happening. Problem is many channels are getting frozen frequently. This started from a week before..and still no response from the company. Please take this as this impacted a huge set of people
Thanks
Anila
Acct number [protected]
Number [protected]

Against my complaint no.1-[protected] dtd 3rd Dec 2016, Service Engineer Name : Nabhi his mob no.[protected] came to my home checked setup box and accepted its defective. Then told me due to non availability of working condition setup box will replace with in two days and for that he has taken me Rs.450/-. Till date setup box not replaced.

Till i.e 23.Jan 2017 no action taken by Sundirect.

Sun direct dth is not working for a huge set o[censored]sers with a particular type of set top box which was provided by company. They should be replacing this at no cost which is not happening. Problem is many channels are getting frozen frequently. This started from a week before..and still no response from the company. Please take this as this impacted a huge set of people
Thanks
Krishna
Acct number [protected]

My smar card no.[protected]
I am Biju, Pallithazhathu House, Nellikkamon, Ranni, pathanamthitta, Kerala Mob:[protected]

From last 5 days we have not received so much of channels. and connection lost sometimes, not stable. So i tried to contact customer care but it is vain/unable to contact
so i kindly requesting u to provide service immediatey, pls help!

YOurs,
Biju
Pathnamthitta, Kerala

HI, I AM HIMANSHU from Ahmedabad.

I had registered a complain on 7 DEC 2016 OF 118 ERROR FOR STAR PLUS AND STAR GOLD.
They told me within 48 HRS their technician will call and visit but today is 20/01/2017
but still no call and no visit by their technicians.

2)- SECOND THING on 16/01/17 my all channels stopped working so again i complained and their EXECUTIVE MR. NAKUL MAHOTRA noted down my complain and gave me complain id- SR[protected].
HE also told me same thing tht their technicians wll call and visit within 48 hrs.

3)-But today is 20/01/17 almost 5 days has been passed but still no response from these worst company people.

I had talked to their executives MR. NAKUL MALHOTRA; MR PANKAJ SINGH AND TODAY WITH MR RISHI.

ALL these are trying to make fool and not giving response properly.

So i am requesting to do needful and I am giving Sun direct time of 48 hrs to reply me or else i will go to court with all the proofs.

Regards,
HIMANSHU SHUKLA.
AHMEDABAD
[protected].

My registered connection number is [protected]. The sun direct connection is not working for the past 4 days.the "24*7" customer care is not responding at all.its really sickening to have such a connection as the customer care is not responding at all.show the same sharpness and quickness that is shown while disconnecting the connection even if we delay for a single hour.

My smar card no.[protected].
I am AM. RAJKUMAR, A90 TNHB QAURTERS, KANCHIPURAM. [protected].

From last week we have not received so much of channels. So We tried to contact customer care but it is vain/unable to contact.

So I contact your service faculty. He came 5 days before and check the details and told you have to change the setup box to get all the channels. and also told to contact the customer service and put complaint.

For the past 5 days daily I trying to contact the customer service no, but unable to contact. Even I tried to contact by live chat, but it is also waste of time and internet.

So, I can't understand how we contact and convey our problem?

YOurs,
am. rajkumar,
kanchipuram

We have a sun direct connection at home in visakhapatnam. Since 2days some unknown person is harrasing my father saying that he recharged our smart card by mistake and asking to pay him the amount in cash. When my father asked him to sort out the issue with sun direct he is telling that he was at their office only and took the contact details form them only using smart card number. When my father asked him to hand over the phone to the office staff they are telling my father to pay the cash and why should we pay the cash for any for which we are not responsible and how come sundirect leak our personal information to any third party? why should my parents face all this nonsense?
As this is a security threat to them can we lodge any legal case against sundirect using all the proofs?

I am S. VijayakumaranNair residing at 5/1, Lekshminager, Parvathipuram, Nagercoil-629003. My mobile no .is [protected] and email is [protected]@gmail.com.
Sun direct DTH is not working since a week and my smart card no is[protected] and set top box no. C[protected].and word pack recharged on 30/07/16 for one year.by paying rs.3100/. When I contacted ur dealer m/s Ganesh electronic at Nagercoil, they said that a new set top box has to come and since ur validity is still up to July17 U have to wait for a long time. So from them I understand that I am penalised for taking one year recharge.
I dont find any justification in this answer. So pl. do the needful immediately.
Dtd. 19/01/17.

Smart card No. [protected]. I am a customer of sun direct since 2009. I am not getting most of the chànnels on my TV, which I have paid for three months. I already made my complaint to your helpline on 9th of this month but the problem has not been solved despite my numerous phone calls on different dates. It is requested to sort out the problem at the earliest.
With regards
Patrick Austin