Sun Direct Complaints & Reviews

I have renewed my Sundirect HD connection online on 16th December 2016. I was prompted to pay around Rs.1800/- for renewal for a period of 6 months which was done. I waited for more than 2 hours to receive transmission from Sundirect but it just showed "No Signal". After trying their customer care for more than 20 minutes, I got someone at the other end. He promptly told me (like a recorded message) that I have Rs.316/- in my balance and...

Hi, my box number is [protected] registered under my name Arunachalam. While installing the dish, your technician with at-most careless didn't fit it properly.The dish and it's stand didn't even match. out of 4 bolts on the dish, he connects only the bottom 2. Which leaded to physical damage of the product in the latest monsoon rain. the dish, just broken into two. We have almost 50 dishes on the apartment, and none of them moved an inch...

Sun Direct smart card No. [protected]
A recharge of Rs. 305 was done on 15th Dec. 2016 and waiting for activation!!

I spoke to one of your customer care executive yesterday afternoon and he promised that, it is being activated immediately. However till now my T.V. is inactive.

this is to request you once again to do the needful and also compensate for not activating for 2 days....

My name is subin thomas, sun dth number =[protected]

I recgarged my sun dth on 11th dec-2016 from the sun direct website through my sun direct account. I selected malayalam super value pack for 3 months for 775 rs. Now iam not getting the channels as per the plan. Not evem getting the channels of the earlier plan.

I raised a complaint sr[protected] today to sun dth. But the customer care representative is asking...

My sun direct set top box no:[protected] is not working since 7 days its showing no services available i contacted your helpline no, costumer care no, and but they didn't solve my problem please send your representative at my residence
Address:goveli rural hospital, staff nurse quarters, ground floor, titwala road, goveli.
Name:maruthupandian vanniar
Email id:[protected]@gmail.com.

Please solve my...

We have lodged complaint on 3rd dec'16, no. 1-[protected] but it is not resolved yet and nobody is giving proper answer always saying to call after 30 mns due to some technical issues. However, they are not facing any technical issues while charging amount from the customer with out any service. Its shame on them for looting amount from customers.

We beg to refund my amount and ready to surrend their set top box on my cost...

'star plus' and 'star gold' channels are not getting displayed in sundirect dth in e-7, arera colony, bhopal since 3rd december. Complaints are registered multiple times with multiple follow ups but of no use. Instead people are being asked to replace the set-top box with some charges whereas the issue is reproducible after change as well. The cost of set-top box is supposed to be borne by the sundirect company as the customers are supposed...

My sun dish card number is [protected], and I was getting all the channels regularly before the vardah cyclone. After cyclone power supply is restored with a gap of just 28 hours, since then I am not getting all the channels as I had earlier. I hope there might be some problem with the main transmission center if it is so, why customers are kept I dark. They can inform the customers through display. I would like to know how much time would...

My set top box get faulty since 6th dec.-16 since then I am continuously call to your [protected], [protected] nos of times . but so far... no tech. call have received so far...this is very shameful to you people who is taking care of SUN DIRECT DTH services. VERY VERY BAD EXPERIENCE WITH SUN TV. WE ALL ARE FED UP WITH YOUR SERVCES. my smart card no [protected], consumer name: rashmi bajpai, lucknow-226021...

We have complaint on 3rd dec'16 that many of the channels are coming very blurred with disturbance and star plus channel is permanently stopped but almost a week passed but yet it is not resolved nor technician has attend the call.

Top up balance of rs.500 is with them and it is deducting as per package with out any service which they don't have right.

Complaint no. 1-[protected]

Very pathetic...

Set of box got repair on 14/11/16
register Mobil number - [protected]
smart card number [protected]
set right on 15/11/16 replaced set of box
the replaced box got down on 17/11/16
action taken - nothing is regrettable
all customers call paid less attention in the compliant
smart cart valid until 22/11/16
customer care asked the reason on 26/11/16 i explained but no action took safarbr...

I am Somu Selvaraj. I have given a request for a new HD Sun direct DTH connection through online in Sun direct website. I have paid for one year.
But the installation team never showed up and no status message of my request informed to me. They assured to give connection within 48 hours. Amount paid on 6th Dec 2016 and Still my request is not processed. Customer care representative is not helpless for my issue.
Online Application...

Dear sir,

My Sundirect DTH had been recharged on 05.12.2016 @ 7.30pm. Smart card No.[protected]
Name K. Durai
Mobile No.[protected]
Till now almost 65 Hours is lost my TV Channels are not activated. I have called customer care no also 75 times but there is no improvement till now. They are repeatedly telling answer of "Server Down and System is getting updated" for all 75 phone calls. Hence now i...

Recharged online for rs 149 yesterday and today.recharge was sucessful.but still not activated.i call you customer care they told me call after half an hour.server is down.Then i call SIX times regarding this matter still they are telling call after half an hour.still it is not activated.

Worst service.i dont want to continue your service and i am going to share about your worst service through social medias....

Since last 5 days we are constantly calling to resolve the issue but till date nobody have attended the call.

From last 1 months DD National, Star Utsav & TV9 Telugu channels are not coming and all of sudden even star plus is not supporting.

No one is concern about the complaint and frequently asking us to call after 30mns as there is a technical error. I called almost 10-15 times....

Dear Sir

We have been using the Sun Direct DTH connection since November 2015 at our residence #21, 2nd cross, Kanakadasa Layout, Lingarajapuram, Bangalore 560 084 and subsequently at our new residence since February 2016.
The connection is in the name of Narendra J M with the registered mobile no[protected].
The Smart Card No is [protected].

During October this year, there was an issue with...

I am a consumer of sun direct (id [protected].) i have recharged for one month but channel will be cut of at 26 the day.. i have recharged for385 ₹ on today, 1/12/2016 morning but still channels didn't come. this is not the first time.. when i brought their set top box it got started. i called them several times and they are not responding properly. most waste dth service is sun direct. not at all responsible to the customers.. if i am...

Aaj Dil Mein Ek Baje mai apne TV TV ko dekh raha tha USA mein mere paas Sun Direct say Mr Ajay Kumar ka phone aaya aapka Colours channel thik chal raha hai Mujhse Bola Tu Mera channel thik chal raha hai kuch samajh mein Star Sport channel Park India England ka match dekh raha tha uske baad Mere Sare channel band kar Diye Gaye Jisne band kiye uska naam Ajay Kumar tha Sun Direct company car representative Pyaar Karke Mere channel on koparkar...

Hi one customer registered my mobile number customer ID is [protected] name show mahadevppa he has registered my number sun direct sending messages on my mobile number I telling long time to customers service excucative and he told me customer change the number but I told him why not you verify the number I last time ask him you change my number or I take action I file the case in consumer Cort on sun direct and his customers...

If the current package date has ended and then when i try to recharge for new package it always gets recharged as top up for the current package with out any warning message. I was under impression that i have changed my package, after 2 incidents i have realized that some thing is wrong in the billing. I called the customer care about the issue, then they were saying before changing the package i have to call customer care and to change...