Sun Direct Complaints & Reviews

[protected] 8/7/2016 6:08 pm, 6 :48 pm recharge 249+249 498 sundirect debited my bank account...

Dear sir,
On 8th june 16 i sent one mail direct. e copy of that email is as follows;
_
From: haniyur v s moorthy, h/o mrs. savithriyamma, akshayanagar, bangalore-68 tel: [protected]

To : customer care, sun direct

Dear sir,

Ref: smart card no.[protected]

I wish to draw your attention on the following points for needful actions

No.1 name change:...

I am Jaimie from Thengana, Kottayam, Kerala, India. I started using sun direct since 18-03-13. There had been no problems for three years. But now I cannot see anything. It is just showing no signal always. I called the customer 4-5 times. They just pick up the phone. But no response. No technician came. Please solve my problem. My smart card number is[protected]. Kindly solve my problem....

Sir I have already registered complaint on toll free number on 26.06.16 at 13.15 hrs followed by reminders daily from 28.06.16 till date.but no one attended. My complaint is that I am at present able to view only 6 to 7 channels. In respect of other channels it shows an error number 48---32.I have recharged on 25.06 .16.when can I expect a technical person.or else I may have to cancel the connection.pl do the needful...

I have selected English mega movie for Rs. 40 in the option given in the sun dth web site.Then the site directed me to pay Rs. 49 instead of Rs.40. But any Egnlish movie channel is available in my tv.By contacting the customer care of sun dth it informed that the payment is taken for foot ball channel.It is very much cheating that without any information my recharge is taken for their decided channel....

I would like to bring your notice that i have requested a dth service under hd+ mega plan and your service engineer provided the plan to 43"led tv on 28.5.2016. Just after installation, after checking the tv, i found that the picture quality was very poor and asked him the reason for the same. He told me that he will change the set top box later so that i can able see the clear picture.

After a month, i contacted the service...

My Smart Card No. :[protected] I had bought a subscription plan on[protected] for 3 months paying RS.775/- For Marathi mega shine plan.
But they disconnected the network on[protected] which is well with 85 days. I had lost 5 days of subscription. they are cheating their customers.i will talk to customer care executive on live chat.( he told We will provide 30 days for 01 month pack.In April Marati Mega Shine pack amount is Rs. 730...

I had bought a subscription plan on[protected] for 3 months paying RS. 650.
But they disconnected the network on[protected] which is well with 80 days. I had lost 10 days of subscription. they are cheating their customers. I also tried to resolve it using their customer complaint but that didnt do any good. Please help me with this.

i would like to get the 10 days of subscription as soon as possible....

My smart card number : [protected].
I topped up rs 49/- on my sun direct account on jun 18, 2016 07:49:35 pm for adding pogo channel for two months. The selection on their website was recharge for others. (Not monthly recharge) no where it was written that this rs 49 recharge is for football add on.
After i topped up the amount, it was not showing the amount in my account balance. I contacted customer service through chat immediately...

Dear sir,

Please refer to the above i am yearly payment customer and i recharge my payment through citrus cash by my uco bank rs. 1000/- against txn id: ctx[protected] and ref id: 1636092, i came to know from your office still the above amount is not received by you and not credited by my sun direct recharge account.

Please check up the same at your end.

Your early action will be highly...

Dear Sir
Pl ensure that when a customer raised a complaint, your customer care executive haven’t a suitable answer and purposely diverting from the original issues. I don’t know what is the meaning of customer care service. If a complaint raised by a customer as per your executive telling that the complaint will resolve after 48 hrs. if I want to see a match on today, that will can I see after 48 hrs.pl avoid such kind of practice....

We have sun direct connection since 2010, when we are changing the channels they are hanging and reacently 34 channels are stopped on 14th june 23:10 Hrs. to 16th June 11:30 hrs. (during the call to customer care) wihtout any information like Aaj Tak tv, Zee tv, Star gold etc.
I tried to complaint but no any positive response from the customer care executive.
I complained that provide me the Extension the period of two days...

Hi,

Smart card : [protected]
Mob : [protected]

The connection were using from past 5 years ...now step up box not working I have called customer care wrong information on products and engineers is given different amount ... some other person called given different amount...in my life I have never seen this type of service which I have got ... compare to other providers ...the worst service from sun...

Good evening,

Its the matter to inform you that myself Omkar Sharma resident of District Mandi H.P

Sir my customer id is [protected].

I have recharged the above said id on 30.05.2016 but till 01.06.2016 service was not resumed.

I have logged an complaint on 01.06.2016 for technical issue.

Sun Direct complaint, SR # 1-[protected]

And 01.06.2016 onwards...

I have recharged my sun direct connection pact on 02.12.2015 for 6 months which will be expired on 01.06.2016

But they are inadvertently disconnected my sun direct connection on 29.05.2016 midnight before expire date of 01.06.2016

They are disconnected my connection by taking 180 days instead of 6 months period by illegally counting 30 days a month.

Asper the law the 6 month will be expired on...

My relatives said to install sundirect dish
It was good for 2 months (From installation day). But it was not good now my dish doesn't getting signal. Only 2 or 3 channels are coming abd remaining not. My father said to file a suit on you but i didn't because, i have an opinion on your sundirect. But it was killed. Don't worry, i will satisfy my father's decision. I will see you in consumer court...

I am a sundirect dth customer for the past 5 years.I didnt get the channels for the past 5 days, i made complaint on 21/05/2016 they promised complaint will rectify within 24 hrs complaint did not rectified after several follow up done but no action. so kindly make arrangement for refund or extending service days

DTH details

sun direct
smart card number: [protected]
customer name :vipindas kp(mob:[protected])...

I have a sun direct DTH for 2-3 years now and I am unsatisfied by the poor display of channels available on the platform. Channels like Toonami and Star World Premier HD are not available on the DTH, These channels are a bit new but still unlike other DTH companies that Instantly acquire the newest of channels sun direct fails to do so. But since channels are new it can be overlooked but what about Animax it has been for quite a long time...

I have taken sun direct hd+ connection one week back(smart card no [protected]). From first day i am getting very poor signal for which i complained to sundirect by calling serveral times. Finally, technician came and have done something and from that time blank screen is coming. Again i complained to customer care, this time their technical team called when i was there in office and asked me to be there at TV. I said i would reach my home...

Most horrible customer care...after complaining about the problem they don't even try to resolve it and ask unwanted questions to waste the time. I had been using this useless service from 2009 onwards...But off late from November 2015 onwards the problems are almost everyday and when there is heavy rain or heavy wind...gone no signals for days together even after complaining...

Whenever we talk little technical they try to...