Swiggy Complaints & Reviews

I had ordered paneer butter masala from paratha junction btm. The delivery boy was not able to find my location for half hour, he was standing at a 2 min distance from my place. I am a regular user of swiggy and no other delivery person had any problem. When he reached my location after many instructions, he did not have any change with him (As it was a cod order - rs 114, i had rs 200), which i can understand. But he also said he does not have paytm or bhim app, which usually the delivery people have on their phones. He gave me rs 50 and went. The taste of the food was very spicy. I had to order from another restaurant.

Swiggy is charging packing charges from the customer on the name of the restaurant where the restaurant doesnt charges anything for packing, secondly they are charging GST on packing charges also. GST is only applicable on the food and not the packing charges. Thirdly they rounding off the order amount to the nearest number when as a customer i should be only liable to pay what is the exact amount.

Worst service from swiggy... Firstly they had delivered prepaid order at my old address where i was not present... I do not know to whom the order was delivered... Secondly i had wait for at least 1 hr and then i need to cancel the order... These type of issue are happening with prepaid order... Order was also cancelled when raised complaint to swiggy... There customer care people are not sure of sharing resolution with customer... I was informed in between that order will be delivered in 15-20 mins

Swiggy on line and sms says order delivered even though there has been no delivery. My order# [protected].

The delivery boy called saying he was at another location and i gave him directions, after this the delivery boy hasnt responded.

I got call from swiggy office asking if order was delivered, i informed it is not and he said he will inform the delivery boy.

Upon calling the customer service they are unable to give sms of delivery boy.

My family had to wait hungry for 90min.+ for the food delivery. Finally they didnt deliver the order.

Today on 19th of may on 9:14 pm i made a order on the swiggy app and in 2 minutes of time my order got conformed from the restaurant. It was shown that i will receive my order in 56 minutes. After waiting for around 2 hours of time i made a call to swiggy customer support and they told me that they have assigned a delivery executive and my food will be delivered to me. Then after 20 minutes i made a call to the delivery boy and he told me that no such order has been assigned to him. Then again i made a call to swiggy customer support and they told me that there has been a fault from there end and the restaurant is closed and we have to cancel your order on 11:45 pm nearly after 2:30 hour. At the end of the day i didn't had any food on my plate and was unable to find food any ware at that time.

Mob. No. [protected]

I ordered lunch at 1.15 pm on 19-may-2018.
I was assured that the order will be delivered in 24 minutes.

However the order was delivered at 2.03 pm!

The swiggy representative did not have the courtesy to say sorry but was complaining that he had difficulty reaching my home!

To add problem, the packing was torn, food all over the place, papad completely broken to pieces...

It was a very poor service that the delivery boy did.

Request you to please check & provide feedback to the delivery boy on customer service.

I ordered food from swiggy paid them in advance delivery boy came and just called me once.
I was in office so was a bit late in checking the phone they cancelled the order and also charged me cancellation fees of 75 rs.
It happened for the first time i have placed a lot of order from swiggy in past but this is the first time it happened.
Got no help from customer service they said no straight away and was rude to someone who order regularly with them even didnt connected to supervisor.

Now i will make sure that i escalate it too higher level till your ceo mr bajati, so that this does not happen with anyone in future and will order food from zomato now.

I placed an order with Swiggy for 3 donuts to be delivered at my place. The order was placed at 9:39 PM. While waiting for the order, at 10:03 PM I was informed by an SMS that the order was cancelled. The reason given by the customer care executive Mustafa was that the items were not available. It took swiggy 24 minutes to realise the items weren't available and then cancelled the order at a time wherein the restaurant closed and I had to place another order at 10:10 PM from a different restaurant, with no confirmation whatsoever that I will get that order.

Its silly chilly thane (Kolbad) team here,
We have signed an exclusive offer with your company which says we will only take orders from swiggy and none other company 2 weeks before through your relationship manager mr. Nikhil (‭[protected]‬).
And from last 1 week our store is on offline from your end, without keeping us in the loop for the reason of this act by your company. And we only have one poc i. E nikhil himself who is not at all receiving our calls and not even replying to our messages. So whome should we contact to. To know what the matter is???
Consider this issue asap and sort out this issue.

मैने ऑनलाइन swiggy app से yahoo berger से 6 coke order किया था 300 ml का। 360 का जो मेरा डिस्काउंट कूपन लगा के मुजे पड़ा 89 का लेकिन मूझे जो coke मिली वो coke नही थी 6 glass में coke 1% with 90%water एंड ice each ग्लास ।
जब हमने copmlaits दर्ज कराई तो हमे बोला 24 hrs में प्रॉब्लम solve हों जाएगी लेकिन अभी तक नही हुई 12/5 का ऑर्डर था मेरा।
100 rs का कूपन दे दिया गया लेकिन मेरा जो आर्डर था वो 360 का था ।
Time waste money waste.
Plz solve this issue

An order was placed on swiggy, order number #[protected]. I ordered for 3 items. I waited for about 1hour and 30 minutes for the order to arrive. Then as i was very hungry and tired, i made a call to swiggy customer care and was told that my food will be delivered within 7minutes. Again the long wait started. Called them after 20mins and was informed that the delivery person was not allot for the order. But there were someone assigned for...

Hi,

I used to trust swiggy on their refunds for order cancelled due to various reasons. But for the past couple of weeks i was noticing i was not getting the money back, there were 3 different orders for which there was no refunds and when contacted swiggy cc, they hadn't initiated the refund till i contacted, 2 order refund initiated, 3rd order no help and swiggy says they cannot do anything abt it.
I used to not keep a track of the refunds, i noticed this behaviour only after i starting using my sodexo card.

There is always a problem with swiggy delivery. I ordered an hour and 10 mins ago and it still is cooking. Also the customer care person was so relaxed about it even though it far beyond given time. It’s night and i was hungry and sleepy. Now i’m stuck waiting for the food. The customer are people are just looking to end the chat, one moment you are not there and they end. Usually. Not this time. This time hey were plain unapologetic....

Date: 11th may 2018
Order number: [protected]

I received sms and mails to get 33% discount by using the code jaipur33

When i placed the order, the coupon window didnot show. When had a chat with swiggy representative, they said the rs. 100 discount is pplicable for first three orders in jaipur and will be calculated automatically.

However no discount was given on bill.

Order date: 12th may 2018
Order number: [protected]

I had ordered 4 bottles of shakes from ccd, however, only two bottles were delivered. The same is confirmed by swiggy invoice also.
I have the screen-shots where the first screen shot is bout duo offer where 2 milk shakes for rs. 149 are showing and the second screen-shot where swiggy has delivered one shake from each order only.

I placed an order and it was not delivered for two hours. I was on call and chat for an hour with swiggy support instead of giving time to my guest. The order was collected in time from restaurant but was never delivered. On app it was showing eta as 3 min. For next 45 min i was waiting for my order. I visited the restaurant and got to know that my order was already collected by swiggy. The delivery boy was not reachable. I was constantly on call and chat with swiggy. After two hours they placed replacement order. My guest who came from delhi missed their metro and end up paying for cab because of food. Pathetic service... Swiggy spoiled my evening

Hey mera nam sanjay hai me swiggy company me hi job krta hu or de id -83347 mgr meri pichle hafte se id suspended kr rakhi h

Mgr kyu

Friday ke din me mne apni id time to time login kri thi or sham 4 bje meri duty khtm hoti h mgr us din mere net ki speed bhot hi slow thi to id logout nhi ho payi or mne fir thodi der esi rahene diya usi doran humre teem leader ka call aya tha or mera phone mere pockit me that mgr mera pockit me tha to awaj sun nhi pya teem leader ne mujhe 2 se 3 call ki or mne call nhi uthaya to meri id suspended mar di
Or office bolaya ke hume nhi pta yaha pe a ke ab bat kro bas ye

Mgr meri glti kya thi jo aap logo ne meri id suspended kr di

I have placed an order from [protected]@twist at 2:54 pm, and i was suppose to get my food delivered within 35 minutes. After the time period, when i called the delivery executive he was not able to locate the address and asked for few minutes of time. After giving him repeated directions, still he couldn't understand and locate the address. I called swiggy help support and they contacted the delivery boy but he was misleading them by making false stories. This is something which needs to be taken care of and treated as highest priority.
As we customers do pay money and also invest our time to get that food delivered on time. I want strict action against this delivery boy so that no other customer should come across such a fool.

On 6th may i ordered some food from swiggy and i paid the amount by my debit card, after 1 hour they called and said that items are not available so that they cant deliver the food. After that i cancelled the order and they promised me to refund my amount within 2-3 working days. Today is 11th may and i am still waiting for money, its not credited into my bank. I contacted the bank also but they are telling they didn't have any refund request and requested to contact the merchant. Today i have contacted the swiggy and they are telling they already refunded. Kindly look in to the matter and help me to get money from this fraud company. I promise i will never use it again.

#Swiggy #CEOofSwiggy

I can give the title of the worst food delivery app to SWIGGY. I don't understand why do you guys provide customer support when you don't know the meaning of it. Why do you accept the order when you don't have enough resource and manpower to deliver. Customer support of Swiggy sucks. There is a wonderful option of chat but there will be no customer support executive to answer your queries. Actually they don't even bother to answer. When customer will call them, they will just say " We apologize" . Like really??

I had placed the order at 9.28pm to be precise. Around 9.50, delivery boy arrived at the restaurant to pickup the order. Now it's 11.15pm, the delivery boy is still at the restaurant only. No progress in order pickup status. The contact number provided is either switched off or not reachable. The " irresponsible" customer support executive are still checking the status. They don't have any answer to any of my query. Their so called best solution is to give the refund. Why the hell then swiggy has accepted the order and payment just to harass the customer?

I recommend one and all not to order anything from Swiggy. Foodpanda and Ubereats are far better.