Swiggy Complaints & Reviews

I have couple of complaints where i really faced worse with swiggy.
I have ordered food on swiggy order id [protected]
First delivery person called and said he had problem with address and asked me to come to particular place and collect order. After swiggy executive conferenced call with me and delivery person, it took 50 min for that person to reach the address where usually it should be 25 min.
After receiving order, i was shocked to see one of the item is unpacked. It's open and quantity is less. And when i opened other item, it contains egg. I'm pure vegetarian and i ordered veg item. How can something like this can happen in one of the popular food delivering app. And i'm victim of it suffered from beginning of the order. When i was trying to customer care, they are not even connecting call to executive person. I had no choice than complaining here

Your order #[protected] has been cancelled. A cancellation fee of rs. 75.0 will be charged.

We have initiated a refund of rs. 595.0 to your paytm wallet after deducting a cancellation fee of rs.75.0.

The app has a bug as i was able to order foot from far off area just bcos the eatery had a similar name to the one nearby.
The delivery boy called me and requested me to cancel the order as he can't do it.

I requested cancellation and then requested another order from nearby but the cancellation was levied, on confronting the swiggy support told me the money will come back in 24 hours, but it didn't

I have been cheated by the team they said if delivery is delayed they will provide refund but when i chat they replied very rude, stating you have been received so many refunds from our end we cannot provide more.

Do you this getting refund is my hobby? Do to you site member you have been forced to provide refund etc as compensation.

How dare you blame to me, and chatting with me in rude manner is not correct.

Order No:#[protected]
Restaurant:Aroma
Hyderabad
i ordered a rajugaru kodi palav family combo worth rupees 499 and after using refer and earn coupon i got discount of 100 and item subtotal 359/- i paid using paytm. after 40 minutes i received the order and when i opened the order biryani rice got foam like thing that smells stinky and chicken pieces added also stinks lot. i contacted the swiggy team right away with the pictures of the order . but they say we take feedback but we could not compensate or refund .. no matter how i request with photo proofs they given the same answer..

Today i made an order from mcdonalds, through swiggy bangalore.
They showed in their system that time was resturant is available.
After i made the payment for the order and waited for item to deliver.
Few minutes later, i got call from their customer service and informing that "sorry for the technical problem, kindly cancel my order, and reorder it back".
I asked for whats the reason, they informed that due to technical reason.
The same time, i got call from delivery boy and notifying that resturant is closed, so not able to get the food items. I spoke back to customer care, they still stick with their lies that food ordering not completed due to technical issue, i have to cancel my self and re-order it. Very precisely informed that, not possible that we got the information that restuarant is closed, if you want to cancel it, cancel it through your end. After that i asked for my payment return to be done to my swiggy account instead of credit card, they refuse that option also and cut the phone. Then they give me two missed calls, and send a text message that "for confirming the order, we are not able to contact you, so they were cancelling the order id." this is the way swigyy is treating customers.

On 03.03.2018 at 05:20 pm, i had placed an order for garlic bread spicy supreme (1 no.) rs.149/- and veggie overload pizza (1 no.) rs.329/-, totalling to rs.512/-including gst and delivery charges. I have made this payment through yes bank credit card. However, on placing the order, i have received the item on 03.03.2018 at 06:19 pm to my residential address. But the delivery boy has received the amount of rs.512/- in cash also showing in his mobile the words 'collect from the customer rs.512/-'. I had told him to talk to the swiggy manager and get back to me. He has received an amount of rs.512/- in cash. After sometime, i have received a message on my mobile that the payment made by me through yes bank credit card has been successful.in this regard, i request you to kindly refund an amount of rs.512/- to me at the earliest. Regards

I ordered food on swiggy at 2:30...
I was soo hungry and expecting that they will provide me food at that point of time, i ordered veg biryani. After one hour your people informed me that the restaurant was closed and i can't get any food! Left me out without saying and ending the conversation without intimation...
I was left hungry and with no food at 3:45

Last night me and my friends ordered 3 chicken fried rice and kabab but they delivered 3 kushka only.. And that delivery boy cheated us he cuted bill nd gave small tap piece (Nothing in that piece of paper) when i asked he said that sorry sir sometimes it will happen like that so i didn't mind at all because we were so hungry and time was 12.30am. When i called him he said sorry sir morning we will refund your money.. But i didn't get any call from him i lost 450rupes bludy cheated company u r.. Shame of you swiggy..+[protected] this his number please take action on him.. And refund my money..

Order dated [protected] from 10th feb was delayed for 2 hours and was forced to cancel upon advice from swiggy person.
Was promised a refund back to my sudexo card which i had used to pay online.

And after multiple follow ups, there is still no sign of the refund.

Swiggy escalations email has stopped responding. There is no number to call swiggy unless we order. The options on app does not help anymore.

Pls assist in getting refund of 1115rs and also multiple attempts to place an order just to be able to speak to them which is consuming my time and money.

Faced very bad service from swiggy team for my order # [protected]. Let me clarify you the issue as below:

I saw a new web application called “swiggy pop” in my mobile swiggy app. For sake of curiosity, i wanted to check the same. So, i have clicked the round button (Swiggy pop) on my mobile screen and it took me to the food menu option. I didn’t understand much and i wanted to come out of same. But unfortunately, it got clicked one of the food item and automatically rs.150/- has been deducted from my pay tm wallet. Immediately within few seconds, i have called up swiggy customer care and explained everything. It didn’t take more than a minute since i have placed the order by mistake. But the customer care executive understood that i did it intentionally and i have to pay the penalty for this. I called 3-4 times to swiggy customer care and every time they said that, they will cancel the order but i have to pay the penalty of rs. 75/- and refund me the rest of the amount to my pay tm wallet.

This is very ridiculous after you take the service from swiggy before so many times. There are many occasions where either swiggy cancelled the order or i did for some unavoidable reasons. But this is the first time where i had to pay rs. 75/- as penalty. Going forward, it should be the lesson for every customer of swiggy to install l "food panda" or "fresh menu" app in their mobile and order food from those apps only.

The intention behind posting this information here is no other customer will be victimized like me and pay the unnecessary penalty.

I have placed an order from mcdonald r. K. Cineplex hyderabad at 12:07 pm on 21st feb 2018. After around 30 minutes, i got a call from swiggy and asked me to cancel the order, before i finished my queries, he hung up the call on my face, and cancelled my order.

How the hell can he cancel my order before getting a confirmation from my side? How can he hung up the call when i am not done yet? Is this the service you provide to your regular customers? We order in bulk quantities twice in every week and this is the way you handle your customers?

I want an action on it as soon as possible or i'll raise another complaint to higher level.

I ordered from swiggy at 6.59 pm and after the order was picked by Delivery executive, he called and said that he met with accident and ask swiggy to reassign the order..we chatted with swiggy customer care person and the orde was reassigned to another executive and our wait time was further delayed..after this executive reached restaurant they denied him giving food saying that swiggy needs to call them and inform..later on we chatted with customer care and rather than calling the restaurant and giving confirm atiin he asked us to cancel and order from some nearby restaurant again.all this while the customer care phone was unavailable.totally irresponsible behaviour..we waited for 1.5 hours and then you are ask r to cancel order and they said the money will be added to swiggy money which we refused..since they deal with food delivery th y have to bmore sensible and sensitive..
Order number [protected]

Hello complaint team,

I ordered for a lunch from nizam's biryani house which was picked up at 12:40 pm. And it was 2:30 pm and still not delivered. The delivery executive sudeep dm went to the wrong direction and was standing still in a wrong place. The delivery boy did not pick up any calls.

The customer call center was claiming to have traffic congestion however there was no such congestions. And, congestions for less than the total distance of 3-4 km cannot take more than 2 hours even if there is traffic congestion.

Regads,
Anindya
[protected]

I placed an order and it took him 45 mins to get here. He was literally arguing that the location was wrong until i sat him down and showed it to him. I taught a grown man how to read maps!!
Secondly, from the very 1st call ive been asking him to get change for 2000. After coming to the appartment, he says he isnt going to make the delivery if i dont get the change. Lots of argument where i could barely understand him as he sounded very illogical. I was able to convice him to wait for 2 mins, i go with him and get change. He doesnt even have to get me back home. I rush down and discover that he isnt actually there and he cancelled the order.
I call him up 4-5 times and then he pick up (Finally) and has only one thing to say,
"talk to customer care, they cancelled the order."
Hung up.
I didnt say anything to him yet.
As a delivery boy, he is the one tho carry change especially after mentioning it to him like 15 mins from the delivery location.
Else you say that you dont have change that time only and we either cancel it or i go search for change.
_
Funny thing is, i placed the same order once more and this time i called up the guy to ask him to get change. He hasnt even taken my order from the restaurant! He wants to cancel my order too!
_
So, you guys dont deliver if you have no change.
_
Thanks! Was a wonderful experience.
Im so upset, i dont fell like eating anymore!

Hi, i booked food online on 10th feb, order #[protected], and made payment of 230 rs through my credit card ending with 8789, after an hour i received a call from customer care saying the chosen restaurant has been shut and blamed me for choosing the wrong restaurant on the app. I found it extremely ridiculous and asked them to refund the money, now for the last 3 days they are claiming they have refunded the money but i have received no money till date. I have been cheated on simple words by swiggy. They upload non existing restaurants n escape with the money. Is there anyway i can punish these cheats?

Oder from ruchkarraje through swiggy om 11 feb.

Received the order with silver packing, after remove packing i got a bhakri which is hard, easily breaking up, cooked up in morning and smell coming from it.

I ask the swiggy person to take action he provided me coupon of rs 50 against my order of rs 90

As customer and friend i will advice you not to buy from ruchkarraje, i only don't like the way swiggy reply

As order the food for whole family and after this chaos no action has taken or replacement provided.

My request to indian government to take action against such hotel / restaurant / fast food corner who cheat the customer and play with there health

Valid license to be provided to such person which are in food business and montly survey should be done

I ordered food from swiggy in biryani zone.
But they delivered the order with two missing items they are mushroom masala curry and kadai panner curry. When i asked biryani zone. They told that ask swiggy. When i ask swiggy in chat they did not respond my chat
Please raise a complaint on swiggy and provide me justice.
Swiggy people even not responding to customers when face this kind of issues
Thanks,
Prasad p

One of the nightmarish experience of ordering food from swiggy/taj hotel airport road viman nagar first the food arrived late second it tasted so. Bad as bad as the packaged food boxes available.in market which i always avoid the paneer was so. Hard and uneatable my stomach is paining after having it as i was hungry after a hard day but my day turned the worst, aftwe complaining for half hour all they offered me a 30 rs discount next order i said keep. It, will never ever order ofrom. Swiggy also suggest all never do orser from. Taj hotel they are cheaters maybe swiggy mistake. Too

Hi
My register account with the number [protected], my swiggy amount 262 /- got deducted for the failed order twice once i got my refud but the other i didnt get refund, your has been saying that i will receive in 24hrs everytime now it has been 50 hours approximately i didnt get my reund, currently i have 260 in swiggy money that was refund for food quality from lucky restaurent not the refund for failed order.

I am facing the problem with food continuously, i have complined for my last two orders, i dont know why you are promoting such kind of restaurets,

Please give my refund for the failure order.

Please find the below details:
Date credit/debit amount remarks
[protected] credit 260 miscellaneous
[protected] debit 262 paid for order [protected]
[protected] credit 262 refund for failed order
[protected] debit 262 paid for order [protected]

Till yesterday they were saying i will get refund in 24 hrs but today an executive named saranya she was saying there is no such order with the id[protected] it was clearly showing in my swiggy transaction i dont know whether she was blind or normal, please help me with this.

Thanks & regards,
Shravya

I ordered a subway sandwich from swiggy. That's the worst sub i ever ate in life. Not a single vegetable was fresh and nither there were proper saucages as i ordered. I am feeling stomach ache by eating this. I hope my baby is fine as i am pregnant currently. If you can't get a good quality food for customer then at least you must inform him or her about the food quality. As we are ordering online we can't see the quality of freshness but you are taking that order for us so its your responsibility to look at the quality and inform the customer for the same.