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Updated: Apr 9, 2026
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D
Divisha Goenka
from Jaipur, Rajasthan
Jun 6, 2018
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I ordered from Spice spot, lower parel and it showed 45 mins delivery, I waited for more than a hour and when I called the customer care they cancelled my order without even helping me in any way possible and even did not help me. And blamed it all on the spice spot. They talked really rude and were protecting the swiggy staff, they do not have any care and concern for the customer and doesn’t even respect them. I would like to sue the company for the same. If that is the service of swiggy the company should stop working.
Swiggy customer support has been notified about the posted complaint.
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    R
    ramanjeet maurya
    from Bengaluru, Karnataka
    Jun 2, 2018
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    Address: Bangalore, Karnataka, 560048
    Website: www.swiggy.com

    In reference to the order id #[protected], pathetic service by your team where the address was clearly given and explained to the delivery person 3 times on the call still unable to deliver the product.

    Really unacceptable service. Check the invoice and the screenshot below. It is really annoying that how much clarity is required to find this address.

    Check this google link:
    https://www.google.co.in/maps/search/FLAT-002+A-Block+Aakruthi+Homes+26%2F2, +goshala+rd, +garudachar+palya, +mahadevapura, +bengaluru, +karnataka+560048, +india/@12.9903481, 77.6934434, 17z/data=! 3m1! 4b1? Hl=en

    This is what google map shows, i told the delivery person to be near the temple or the icici atm, still was not able to locate. I went outside on the road to help him but still, it did not work,
    Swiggy customer support has been notified about the posted complaint.
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      K
      KunzBuzz
      from Mumbai, Maharashtra
      Jun 2, 2018
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      Address: Mumbai City, Maharashtra, 410209
      Website: www.swiggy.com

      I ordered food using swiggy mobile application platform. The order was incomplete as the dish of rs 150 was missing. After registering complaint with swiggy customer care the gave me an apology coupon of rs.150 which is valid for 90days. I request the concern authority to refund my money back in terms of cash and not coupon. The behavior of swiggy customer care was arrogant and unprofessional as they straight away cut the conversation.
      Swiggy customer support has been notified about the posted complaint.
      View replies
      Sir,
      I say to u that I have no proper salary in this zone
      Noida hub sector 10 says that your SWIGGY APP is incorrect money show...

      Sanjeev Kumar
      I'd 148366
      Reply
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        S
        Sathya Vairamani
        from Chennai, Tamil Nadu
        Jun 2, 2018
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        Address: Chennai, Tamil Nadu, 600013

        I have an issue with swiggy refund
        Where my order wasnt placed and money was debited.
        I contacted swiggy and they told me it will be auto credited a week back
        But it has been so much long since that happend.
        And i haven’t received my money back (Rs.283)
        My reference no is :[protected] and
        [protected]
        Kindly do check over the issue and credit the amount as sooner possible
        Thank you.

        Contact bank was the only option given now
        And i sent a mail to my bank
        Havent received my money back.
        Can you help me out?
        Swiggy customer support has been notified about the posted complaint.
        View replies
        Hi,
        I ordered veg chili garlic rice and veg manchurian gravy from new Chinese hut azadpur new delhi and I received chowmin and veg manchurian gravy.
        Reply
        I have ordered on swiggy at around 8:30 pm on 27th May, 18. Though my payment was deducted, the order was not placed. Need the refund.

        The help chat support is very delayed. No response from past 20 mins. This is really bad customer service!!!

        No way to even complaint on the customer care phone number
        Reply
        I had not cancelled my order from my side and the restaurant from where we have ordered our they cancelled our ordered by there own this is really ridiculous we were waiting for our order by 2 hours you should improve your delivery services next time while ordering a food I will think twice before it
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          H
          Hariom Keshav
          from Delhi, Delhi
          Jun 1, 2018
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          Address: 560030
          Website: www.swiggy.com

          The coupon for 25% cashback with maximum 50 rs on a payment made via paytm above 200 rs was applied successfully.

          After payment i did not get cashback and upon calling i am being told that i was not eligible.
          Instead of taking responsibility swiggy is telling to contact paytm and paytm tells i am not eligible.
          But i find swiggy guilty as i used his platform so they should take the responsibility for the applied coupons for irders on their application.
          The order id was [protected].
          Swiggy customer support has been notified about the posted complaint.
          View replies
          Sunday May 27 2018 ordered food through Swiggy clearly missed out on 1 item and the staff was demanding he asked us to pay and not helpful in getting the short delivery complete.
          Reply
          We had placed an order consisting of 2 egg rolls at rolls on wheels, mg road. However on recieving the order we found one roll to be of veg which we hadn't placed an order for. Kindly look into the matter and oblige.
          Reply
          Ordered from "Swiggy PoP " : from restaurent "Fast filling -Allenby Road": food: " Burrito+Cold drink ×1
          Food delivered unprofessional manner, had leaked out in the polythene bag in which it was served. On customer complain also they responded in a very bad manner n behavior.
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            #
            #TheRahul sharma
            from Jaipur, Rajasthan
            May 31, 2018
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            Address: Jaipur, Rajasthan, 302017
            Website: www.swiggy.com

            Dear sir,

            मेरा swiggy पर [protected] पर account था उसमें मेरे कूपन भी थे जो मैने अभी उपयोग नहीं किये गए है।
            लेकिन swiggy की ओर से मेरा account blocked कर दिया गया है बिना कारण के ।
            मैने swiggy पर call ओर mail से complaints की लेकिन 24 कभी 48hrs बोलते बोलते आज 5 days हो गए लेकिन कोई solution नहीं हुआ है।
            मेरा swiggy से बहुत बुरा अनुभव रहा है जो भी मंगवाया एक दो बार छोड़के कभी सही आइटम नही आये उसका उन्होंने गलती मानके रिफंड दिया ।
            अब ये भी कह रहे है प्रॉब्लम solve हो जाएगी और custumer care वाले कह रहे है आपने compansation ज्यदा ले लिया इसलिए bolcked कर दिया जो एक गलत कारण है।
            जो भी इनके द्वारा refund दिया इन्होने गलती मानते हुए दिया जिसके मैने इनको प्रूफ़ दिया screen shot send किए।
            आपसे अनुरोध है आप मेरी इस समस्यया का निदान करे।
            Thanks।
            Swiggy customer support has been notified about the posted complaint.
            Jun 01, 2018
            Updated by #TheRahul sharma             Many days complete but not solve out my login complaint
            Jun 02, 2018
            Updated by #TheRahul sharma             Many days complete but not solve this issue.
            Solve out my login problem in early time.
            Dear sir,

            मेरा swiggy पर [protected] पर account था उसमें मेरे कूपन भी थे जो मैने अभी उपयोग नहीं किये गए है।
            लेकिन swiggy की ओर से मेरा account blocked कर दिया गया है बिना कारण के ।
            मैने swiggy पर call ओर mail से complaints की लेकिन 24 कभी 48hrs बोलते बोलते आज 5 days हो गए लेकिन कोई solution नहीं हुआ है।
            मेरा swiggy से बहुत बुरा अनुभव रहा है जो भी मंगवाया एक दो बार छोड़के कभी सही आइटम नही आये उसका उन्होंने गलती मानके रिफंड दिया ।
            अब ये भी कह रहे है प्रॉब्लम solve हो जाएगी और custumer care वाले कह रहे है आपने compansation ज्यदा ले लिया इसलिए bolcked कर दिया जो एक गलत कारण है।
            जो भी इनके द्वारा refund दिया इन्होने गलती मानते हुए दिया जिसके मैने इनको प्रूफ़ दिया screen shot send किए।
            आपसे अनुरोध है आप मेरी इस समस्यया का निदान करे।
            Thanks।

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            Complaint marked as resolved
            Jun 1, 2018
            Not resolved my complaint after completing 7 days resolve my complaint immediately
            Complaint status
            [jun 01, 2018]
            Swiggy customer support has been notified about the posted complaint.
            Updated by #therahul sharma, jun 01, 2018

            Many days complete but not solve out my login complaint
            Complaint comments add a comment updated: jun 1, 2018
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              S
              Sarat Parasaram
              from Guntur, Andhra Pradesh
              May 31, 2018
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              One of the worst service i have seen in my life with swiggy. Late delivery and more over damaged packing food was leaked into cover. If i chat with swiggy team irrelevant and arragant answers. No food on box what should i eat at time midnight 12 o clock. One of your chat person with name of aj dont have courtesy he gives rude answers. Very bad with swiggy in my life. I will post to my all friends there is no proper response from swiggy worst service.
              Swiggy customer support has been notified about the posted complaint.
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                A
                Aakansha Rai
                from Delhi, Delhi
                May 30, 2018
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                Address: Mumbai City, Maharashtra

                Placed an order, paid via paytm. Money was deducted, order was not placed. Items still in the cart lying as it is.
                Was promised refund in 24 hours. It’s been 3 days now. No reply on the chat message in the app also. Please refund the amount. It’s inr 630.
                Utter shamelessness. Mistake is okay but then they are not even responding on the app. That’s just unfair and that’s also cheating. Kindly look into it. That’s quite some amount.
                Swiggy customer support has been notified about the posted complaint.
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                  D
                  Dinesh Gir
                  from Hyderabad, Telangana
                  May 30, 2018
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                  Address: 500029
                  Website: Swigy

                  This is regarding the rude behavior of the delivery man at "rose villa" apts, 3-6-148/a/501, himayat nagar, hyderabad-29, who has come to deliver the parcel in flat no 301. About 2:30 pm today. He has misbehaved with the watchman and his family. Necessary action may be taken so as to keep up the good image of swigy.
                  Dinesh kumar gir
                  Secretary
                  [protected]
                  Swiggy customer support has been notified about the posted complaint.
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                    V
                    VickyRock
                    from Noida, Uttar Pradesh
                    May 30, 2018
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                    Address: New Delhi, Delhi, 110059

                    I have ordered from dominos pizza through swiggy app yesterday. My
                    Order number is [protected]. Neither they didn't delivered the food
                    And nor they are refunding my money which i paid online while
                    Ordering. And when i called them to complain about it they have
                    Started the blame game on each other swiggy and dominos, that they are
                    Not responsible for it.in between them it is my money which is not
                    Given till now.

                    I request you to solve this problem as soon as possible, i have
                    Ordered my food through your app and this is your responsibility.
                    Swiggy customer support has been notified about the posted complaint.
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                      G
                      gowtham7000
                      from Chennai, Tamil Nadu
                      May 29, 2018
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                      I ordered red velvet milkshake from drunken monkey restaurant. Swiggy updated the order status as delivered but i did not receive the order. I informed swiggy about this and they gave a swiggy coupon after late night. I was not able to place any order that day. When i wanted to place an order, the swiggy coupon got expired. The money which i paid swiggy is real but the coupon expired. Please help me get my money back as i did not receive any service. Please note that i called swiggy 3 times to register a complaint. They confirmed me in call that it was their fault that they should have informed me about the coupon expiration and assured that i will get a call back in 24hours in response to the complaint. Its been 3 days and no response. I am tired of calling them again as it is difficult to explain the same issue again and again. They are playing with my emotions.

                      Swiggy order number: [protected]
                      Order amount: 228
                      Swiggy customer support has been notified about the posted complaint.
                      View replies
                      Swiggy delivary boy took the money and is denying it, his name is Sreekar and the order was placed from Minerva restaurant nizampet road, Hyderabad.
                      After constant complaints also there is no response it seems this is the bussiness of delivary boys...
                      They take the money and deny it.

                      Total fraud...
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                        S
                        Sweta Sahaya
                        from Aligarh, Uttar Pradesh
                        May 29, 2018
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                        I have ordered an item from swiggy at 20th of may 2018. The order number is #[protected]. But the item was not available so they cancelled it and told me that the money would refund within 5-7 days as for their policy. I have complained thrice about this that I haven't receive my amount yet. But no one is responding to this. Every time they cancel the order and never returned it. Please help me to get my money back
                        Swiggy customer support has been notified about the posted complaint.
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                          S
                          Susanta Paikaray
                          from Ratlam, Madhya Pradesh
                          May 27, 2018
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                          Resolved

                          Address: Chandigarh, Punjab, 160036
                          Website: www.swiggy.com/support

                          1. Two time payments were made to swiggy on 13/05/2018 for the same order through amazon pay with reference no. #p[protected] and #p[protected]
                          2. Upon not receiving the refund, i contacted swiggy on 15/05/2018 and i was assured the excess amount will be refunded within 24-48 h.
                          3. No refund made made yet even after repeated assurance - sometime swiggy dd not receive the amount, sometimes we have initiated the refund.
                          4. This is a case of consumer harashment and charging multiple times for the same product. Hence, this complaint for necessary action please.
                          Aug 5, 2018
                          Complaint marked as Resolved 
                          The refund was finally made after a long struggle. These agencies never admit their custmer harassment practices untill they are screwed by third media.
                          Swiggy customer support has been notified about the posted complaint.
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                            S
                            Supriya Krishnamurthy
                            from Bengaluru, Karnataka
                            May 27, 2018
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                            Address: Bangalore, Karnataka, 560084
                            Website: Swiggy

                            I had placed an order in swiggy this sunday afternoon as i had guests at home. But their service was so pathetic that im writing it here so that someone from their firm will action it. I had clearly mentioned and ordered for 2 mutton boneless itseems from empire church street but they ended up sending both dishes with bone and was very very bad. I raised this issue with this swiggy customer care people and 1 female was sweet enough to listen and assured me that she would replace both the dishes. The 2nd time again i get 2 dishes which i have not even ordered for. So the replacement attempt was also a big flop. I called the customer service again. This time some guy by name amar speaks and promised call back from escalation team which i never received. I called them again and then 1 lady by name sameera is least bothers as easily says she will refund. This is the kind of staff you guys have who have no seriousness to the customers concerns? Worst service and even worse customer service
                            Swiggy customer support has been notified about the posted complaint.
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                              M
                              mhk161192
                              May 27, 2018
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                              Address: Bangalore, Karnataka
                              Website: SWIGGY.COM

                              Hi i have given order in swiggy on may 9 from astoria restaurant
                              Rtc cross road to
                              Street 10, nehru nagar, aswini colony, west marredpally, secunderabad, telangana 500026
                              Delivered on wed, may 9, 10:16 pm. Due to quantity issue i contacted customer care they promised to get a refund 5-7 day. May 15 that is after 7 days i contacted swiggy they told refund was not initiated. On may 17 again i enquired about refund they informed to wait more 5-7 workings days. On 23rd may i asked them they told to wait till 25 i said ok and now on 27th may when i asked about refund they are now informing to wait till mmore 5-7 working days so totally one month i need to wait for my money.
                              Swiggy customer support has been notified about the posted complaint.
                              View replies
                              Till now no progress no call back or no proper response from Swiggy end it's totally pathic service
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                                S
                                Siddharth Rohan
                                from Chennai, Tamil Nadu
                                May 27, 2018
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                                Resolved

                                missing item

                                Hi i ordered from swiggy. I got cheated by swiggy. My order#[protected]. Item name mini thali. I received no subji while ordering i was shown subji. The food prepration was very bad. I contacted support for refund. They denied my request & just to avoid they say we will pass feedback. I paid rs 116. Kindly take strict action & help me to get refund. Thank you....
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                                ChiranjeeviDileep
                                from Hyderabad, Telangana
                                May 26, 2018
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                                Address: Hyderabad, Andhra Pradesh, 500085
                                Website: www.swiggy.com

                                I was on the roadside near pistha house with my family at kphb hyderabad, delivery # came at my back of the two wheeler and hit me, and i have asked what are u doing. He just rushed at me and used very bad words and started abusing me with out any reason and he was searching for something to hit my head that he said.. His vehicle no:ts07et1875
                                Swiggy customer support has been notified about the posted complaint.
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                                  A
                                  abha_k
                                  from Bengaluru, Karnataka
                                  May 23, 2018
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                                  Address: 560102

                                  I had ordered paneer butter masala from paratha junction btm. The delivery boy was not able to find my location for half hour, he was standing at a 2 min distance from my place. I am a regular user of swiggy and no other delivery person had any problem. When he reached my location after many instructions, he did not have any change with him (As it was a cod order - rs 114, i had rs 200), which i can understand. But he also said he does not have paytm or bhim app, which usually the delivery people have on their phones. He gave me rs 50 and went. The taste of the food was very spicy. I had to order from another restaurant.
                                  Swiggy customer support has been notified about the posted complaint.
                                  View replies
                                  Oder cancelled face problem
                                  Ride is not location in Chandigarh please ride in jone
                                  Customer care no responding
                                  On ride amount very minimum
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                                    S
                                    sheel.gupta
                                    May 22, 2018
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                                    Swiggy is charging packing charges from the customer on the name of the restaurant where the restaurant doesnt charges anything for packing, secondly they are charging GST on packing charges also. GST is only applicable on the food and not the packing charges. Thirdly they rounding off the order amount to the nearest number when as a customer i should be only liable to pay what is the exact amount.
                                    Swiggy customer support has been notified about the posted complaint.
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                                      M
                                      monica varshney
                                      from Delhi, Delhi
                                      May 20, 2018
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                                      Worst service from swiggy... Firstly they had delivered prepaid order at my old address where i was not present... I do not know to whom the order was delivered... Secondly i had wait for at least 1 hr and then i need to cancel the order... These type of issue are happening with prepaid order... Order was also cancelled when raised complaint to swiggy... There customer care people are not sure of sharing resolution with customer... I was informed in between that order will be delivered in 15-20 mins
                                      Swiggy customer support has been notified about the posted complaint.
                                      May 28, 2018
                                      Updated by monica varshney                                       I had not received any response from swiggy yet for mentioned complaint
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