Swiggy Complaints & Reviews

Date of order : april 1st 2018
Order id: [protected]

I had ordered a dominos pizza at approximately 10:00 pm in the night. Not only was the order not delivered and they left us starving the entire night. The delivery man from dominos called me stating he was in another area that was extremely far from mine. Dominos agreed to cancel the order and they have provided a screenshot from their attached to this complaint.

As you can in the attached images, swiggy has confirmed the mixup and yet have marked the order as delivered and assured me a 7 day time to refund. Dominos has already processed their refund but its been more than 11 days now and swiggy keeps closing tickets and opening them on purpose.

They have even shifted to chat support entirely with absolutely no way to contact them. The chat support as you can see in the attached image immediately closes the ticket. These guys are major fraudsters and should be closed from conducting business. They deliver to about 40% while stealing from the remaining 60%, it's obviously a nexus and then they refuse to contact customers regarding the same.

I had placed an order at 2.11 pm st domino's pizza through swiggy. Order no.[protected]. The order was not delivered even after 1 hr when domino's has a 30 minute delivery policy. When contacted, swiggy says they cannot talk to domino's as they don't handle their delivery. I have the screenshots of the conversation with swiggy customer service.
The order was placed through swiggy app and it just isn't easy to comprehend how they can deny accountability for an order placed through their app. I hope these kind of companies who defraud customers are taught a lesson.

I ordered veg pulao + 3 phulkas + dal fry combo and paid inr 204 but in the delivery the dal tadka was missing. Really unprofessional service by swiggy. My order id is #[protected]. When i called the delivery executive he said to contact customer support which was unresponsive. Please refund my money. They always ignore my calls and the chat system response after a long delay

Dear swiggy

I placed an order with you on the day of[protected] at 19.30 hrs.
My order details are as order no : #[protected] from dominos pizza, i was waiting for my order till now, but i havent received my order, i paid in advance by using my sbi debit card. Now i got a mail and message saying my order got delivered.
To whom the hell did you delivered my order? Am i fool to pay for my food and you just simply mailed me saying you delivered my order.

Do you even have the authenticity that you delivered to me?

Is this what your ethics were?
I need explanation regarding this

I ordered a combo of 2 burger french fries and coke on swiggy bt i did not received burger... On asking delivery boy he said he was nt provided with it... But d payment is fully done... Dis is very annoying... And dat too customer care is nt answering d call... Qhat kind of behaviour is dis... Plz look after it or i have to take some action against it...

I was given cold and spilt food by swiggy and during conversation they told me that i will recieve a call still i did not get any call and before i sent the images also and they are telling no images have been sent and they are not calling nor giving any refund pls take some action against this waste company and shut it down ita a request they are taking long time and again i complaint they are telling we can’t do anything pls help customercomplaints.in

I ordered 4 plate poori form swiggy on 7th April 2018.
Order No:#[protected]
Restaurant:Chintamani Tiffinsi received in time
Order amount: 200/-

Order delivered by the swiggy executive on time but when i opened the poly bag they have provided only 3 curries for 3 plate poori. so we thought we should adjust the curry for four plate . but when we try to eat it we found that the curry was at all cooked they just added masalas..its just raw aloo curry. poori also made by the bad flour, we just thrown away the entire quantity that they given. so immediately contacted the swiggy regarding the same, they say " we can take it as feedback and we make sure this kind of instance won't happen again".. so i asked about the money that i paid they say since only one curry missing we can issue 50 rupees coupon for you. i let them know that every curry they given was spoiled. but they keep denied to raise the refund nor they increased the compensation coupon amount to the amount i paid. I paid 200/- for the order and they want to provide 50 coupon how's that fair.. please help me to resolve this issue and have me my money.

ORDER #[protected]

I ORDERD my food and selected cash on delivery option.

Representative arrived but he didn't have the change, I asked him to get change since; he should be the one brining change with him; he couldn't wait nor he went out looking for it. He left on his choice, i didn't cancel it he did.
Now; i am being charged for cancelling the order and my cash on delivery services has been disabled by the company.

As you can see; they punished me for their fault.
It's very disturbing for such company to treat their customer like thrash in the end. And we are left with no other choice to order from same company, because companies like this as the door we want to enter and they hold the key, they hold, the rules, it's like little mafia. A small mafia; to fill big economical return from doing stuff like this.

10-20 -75 rupee and you do the math; return over such large base is huge. It may be false but what happened with me was injustice

I want your help to give me the justice i want.

Last photo is pretty strong evidence that they just removed me from the restaurant I was going to order. that's how they treat when i ask for justification and help.

Waiting for your side to reply.
Rajan Agarwal

I had placed an order [protected] on 24 march at 11.02am. The order was cancelled by swiggy after an hour and a replacement order was placed from their end with order id [protected]. After waiting for 1 and half hours, i called them ar 12.32pm and ask them to cancel my order and process my refund. (I had already paid for my order.) the standard delivery time was 53 minutes. I waited for 90 mins.
Upon trying to cancel i was asked to receive the order. As an apology, swiggy offered to process a refund as well.
Its been 11 days of complaining, i still havent got that refund.

I ordered food for my friend and wrong food was delivered. On top of that the concerned person isnt even picking up phone. This is pathetic. Disappointed with this service. Please take appropriate steps. Even the customer care number is unavailable. I want my money back. Revert for details like order number and details of delivery guy as soon as possible otherwise I'll take this matter to social media or to higher authorities.

I ordered a cake on 2nd april 2018 via swiggy app from mister gulati bakers, rajauri, delhi (Order # [protected]). However when i asked the delivery boy for bill but he said a request need to be raised to customer care team and they will provide me the restaurant bill as they do not carry the bill with them, which is totally unacceptable for a cutomer. It is 4th day now and i have been chasing for order invoice still. I think the customer has no clue how to resolve this simple issue. Need support to get the origin bill by today

Hello everyone,

Today i had order food from indian bites through swiggy but it was a nightmare for there rider was talking to me as if i took some-kind of loan from him.
The reason for me to mention all this to the public forum is not to hamper swiggy's image but to tell them that the business in which they are in is a customer driven business.
Teach some manners and put some brain to your employees.

Myself Jaswant Sharma I ordered some food in rohini after a little time delivery boy call me and said the food is not ready please change or cancel your order. I tried many times at customer care no. of swiggy and also try chat process of swiggy, but not a single person is there to reply. Then I receive a call from swiggy his Id no. Is [protected]. When told him whole story he said to me that "Sir hum to customer ko aise hi fsatey hai" then I told him I will complaint for this bad service then I heard hai ultimate reply" sir aap dekh lijiye jha aap complaint KR skte ho krlo kuch ni hoga"...this is the service provided by swiggy.

I ordered food from swiggy the quantity was less and the quality was also bad. I complaint about that and they are just told me to give 24 hour they will contact me after 48 hour i messaged again they again tell me to wait for 24 hour after 32 hour i again messaged they again aksing me 48 hour. They are just doing timpass they are not providing me any solutions and my refund.

I have been raising requests for reversal of a failed transaction (Order id:[protected]) that happened on 16th dec 2017, but in vain. Its been more than 3.5 months now i have been chasing swiggy guys. Firstly they conveniently said that the money is lying with the bank, i get in touch with the bank and they confirm back to me that they have not received the money.
I have made multiple attempts to chat, mail with swiggy people but they seem to be having a i dont care attitude about my refund issue. They just have a standard apology in every mail with fake assurances everytime.
Now its been more than 3.5 months and i have actually been harassed for my own money.
Thanks
Sushil

I has placed an order today of ₹550 out of which the veg pasta was not fresh and was stinking. I has called swiggy around two times and i was told that i will be given a refund regarding the same. I had also shared the picture of the pasta. I also asked then to get it collected back and they can see that it is not fresh. Later, they refused to refund my money saying they will share the same with the restaurant providing me no assistance as a consumer.

Hi team, i had a conversation with swiggy executive named haritha and i had a concern with the order i have done with swiggy in which a coupon of 50 was offered, when i find that i have not received it i tried chating with an executive who was not willing to help and ending up telling that i am lying, is this how the executives help customer now a days, please refer to the chat i had with this agent, and help me here.

I have ordered some food on swiggy but the order id was not generated after payment done through phonepay also. When i cross checked then the cr at swiggy said that the transaction was failed although the amount was deducted so they will refund the amount. The order was done on 23/03/2018 but its 29/03/2018 but i have not received. On 23/03/2018 i could connect to then by contact number but after that date the system rejects the call and says that the number is not registered in their system

I want to deactivate my account with swiggy, but when i contacted them about this, they are saying the account is deactivated from their end. When i run the app, i can see my account is still active. I want them to deactivate my account and delete all my personal information because i don't want any identity theft to take place.in times like this, we all have to be very careful with who has our information because they can really cause serious damage to us.

Dear sir/mam

I ordered a meal from 'burger king' of ₹555 on 25 march 2018 through swiggy app. My phonepe balance was deducted but my order was not placed.
I did chat with swiggy customer executives and they told me to wait for 24hrs to get refund. But its almost 3 days are passed but i still not get my refund.
Kindly resolve my problem as soon as possible.

Swiggy account details
Lucky
[protected]
[protected]@gmail.com