Swiggy Complaints & Reviews

I ordered food from swiggy. They delivered the food to another address without contacting me and the delivery boy didn't even check with the name at the time of delivery. Their support person told that he wouldn't do anything for that, not even the refund also and suggested happily to place the order again. I would like to suggest each and everyone not to place any order from swiggy as they are not reliable and not at all responsible

We ordered schezwan at rs. 224 at 11.15 pm. They delivered completely waste noodles which seemed like they sent us boiled noodles and added egg. There was no chicken pieces.
After taking a bite of that noodles we all vomited. Complete waste of money which caused health issues as well.
Yesterday we tried to complaint aboit this but there is no way to do thia. Because it's asking for user name and password to login and thn complain. But we had no choice because we ordered through tapzo app n nt looking forward to create an accoubt with swiggy bcoz nt in mood to order further. We want our money back. Swiggy order no. #[protected]

I ordered online & paid rs.1145/-. They cancelled long after confirmation & the gentleman on the other side confirmed money refund in 24 hours. But when i contacted swiggy through chat they told it would take 5-7 working days. I need the money immediately. Please look into the matter. The whole thing happened 4th october 2017 in pune, dhanori location

29th september 2017, i ordered 500 grams (0.5 kg) birthday cake for my husband.
Trust me it was just a crap with rotten bread and cream, seems like 7-10 days old.
He anyhow just tasted a bite and asked me to keep the entire cake in the refrigerator to return back to swiggy for a free cake party.
I am regular user of swiggy but from last evening incident we decided never to use swiggy again.
Swiggy please take this back as a return gift from us and enjoy the cake!!!
Swiggy order no. #[protected] for rs. 517

On my bill there is unwanted delivery charges on there
I contact them about my order but they told me they are not
Able to refund my money... I have more than 10 bills they puted
Unwanted delivery charges.
Every time i contact them they told me we check here...
But i am not getting my money back...
What i do?
I talk to them more than 100 times but they don't have answer
Why they are not able to refund my money only they told me
We are checking here.

Order no.-[protected]
Service provider - swiggy

I usually order food from swiggy but this time the service and the food quality were worst. Money was wasted completely. I want the money back even the swiggy can get the food back. The worst food ever. Pizza had been dumped and garlic bread i am showing how it luks like. We admire swiggy and adding cafes like dese quality food can detereorate swiggy... And this is really very disappointing.

I have order 4 thalis of butter chicken i received hair in my thali and i complained regarding this they are not helping me telling that we are unable to help you and give me refund so they are giving me a token of appreciation a rs 100 off on minimum purchase of rs 350 code so i don't taken and then they don't given my refund so i am applying for a complaint against swiggy so they that the govt should ban their company.

Order no:
#[protected]: i ordered from d-win dragon, kolkata through swiggy on 10/9/2017 around 9 pm and paid amount rs. 692 through credit card. I did not receive all the items. I ordered chicken wok tossed noodles but i only received the dry noodles but i did-not receive the chicken gravy with it. Since i paid already please refund my associated amount in my account or if that's not possible then refund it in my swiggy wallet.

Soumak basumallik

Kolkata, c-40/1a patuli ghoshpara

I had ordered a pizza from joeys and oaid a good amount of 625..but when it was delivered it waz a mess as thought itvwas tampered with..topings were all over yhe box except for the pizza and it was disgusting to look at let alone taste it..very upset with swiggy cheating customers and in return they offer me disscount of 75 ...seriously im never ordering from them as No idea what happenz to the food

We ordered food from a restaurant named shudh, and the bill came to be rs 1750/- and we paid amount itself online but once the order was placed and 30mins later we got a call from a executive saying we have to pay cash on delivery where we already paid online and he is saying our amount would be refunded in 3-4 days. Where we wanted amount instantly to order at other point the executive says like we dnt hv tie up with citi bank and we paid through icici bank. I don't know but too worst experience. This executive is very horrible that he cut down the phone without any explaination.

I placed an order on 25th Aug for rs 554 and found out that that Swiggy took 2 different amounts from my account, 554 and 562.50. I had a chat with them the next day and they categorically denied that they had done it and asked that I speak to the bank. I called the bank, blocked net banking, blocked my debit card. Was on my way to the police station the following morning and thought will confirm with Swiggy if they really didnt know about the second payment, this time I got a different story. They now said that they will refund the amount to me as 554 into my bank account and rs 8 into swiggy account. I asked for an email confirmation on this, didnt get one for 24 hours, got on chat and asked for a call, assured one in 24 hours, didnt get one. Sent 2 emails, no reply. Meanwhile the bank closed the complaint and I am unable to use one of my bank account because the ineffecient customer service has no clue what they doing and how to handle/address/resolve customer complaints. Still waiting for a callback, reply to email and the promised refund.
I have decided to NEVER use this pathetic app again and dread having to get stuck with this appalling customer service team ever again.

Hi i ordered from "the hungry hut" today they confirmed the order and then i got a call from the restaurant and they said they cannot fulfill the order and hence paying me back on swiggy money and then tried to order food from another restaurant and while paying from the swiggy money i get a message that the restaurant is closed wherein i already called and confirmed the restaurant and they confirmed that they were still open. Its not about the money that i will get later its about the service that these people provide. I contacted there customer support for which the contact numbers were not available and the chat representative was robotic in his responses. Swiggy is a pathetic service provider don't ever order from them. Not at all customer centric.

I ordered food from swiggy on 7 august 2017 at around 8pm from swiggy app. Restaurant called folklore in doddakanneli, they charged me 300 rupees i had ordered biryani and some puttu but they called me (Restaurant directly) and said they do not have biryani i asked for fried rice they said no all food got over, instead they can send me meal packet i said ok. When the food arrived and when i opened the meal packet it was sticky and stinking as they sent old food i guess. I complained to swiggy and did not make a big issue out it as i thought all the other items will be ok like puttu and the vegetables they had sent along with rice. Basically they did not had any food but they wanted money so decided to send me stale/old stinky food! But same night me and my 6 year old son both had diarrhea. So i complained about it to swiggy but never ever got any response from them except sorry. Luckily it was not big as i gave my son bifilac immediately and some pomogranate. But was very surprised about swiggy getting food from such kind of restaurant and delivering it to their valued customer and not at all interested to attend customer complaint!

I placed an order on swiggy (#[protected]) for 3 sandwiches and they gave us a pizza and bread stick and misplaced the order and we waited for it for an hour while we were starving to death by hunger. Then they have replaced order and then we had to wait for another hour forghe delivery again. And the customer care guy was so slow in handling things and it was a bad day for us. And there was no compensation too from their side too bad service.

I called up the call centre and spoke to a girl on 02 august 2017. That girl was very rude i said may i know who i am speaking g with she said why you want to know. Is this the way they handle calls.

Quality people do not monitor this kind of rude calls. One day this kind of people get promoted to higher posts because they get lucky to get out of it.

Then i again called up and introduced myself and started speaking and the girl disconnected the call from her end. This is the kind of zero tolerance of the call centre job. This kind of girls should be fired from their job and make sure they don't get job in other companies.

Hi,
It vikas, plz refer the the report on order number [protected] which happened on 29th july 2017 (Saturday)

We ordered food through swiggy from saleems (Chattarpur, new delhi). We got the confirmation around 10 : 59 pm that our order is expected to arrive in next 47 mins but to our distress we we got the a call at 1 am that your order has been cancelled. Imagine a situation wherein a family has waited for food for 2 hours and at last got the confirmation that your food order has been cancelled as the restaurant got closed. We left with no option to go any where at 1 am slept with empty stomach. I on the same day wrote an email to swiggy on which to my surprise they wrote me reply that they will give us a discount of rs 75 on our next order, must say very shameful act by them.

This shows swiggy compares its customers with money, or say they evaluated the empty stomach of family members with 75 rs

We ordered food from swiggy and waited for one completed hour but the order never got delivered even after paying entire money in advance.
After one hour i just got a message that the order has been cancelled.
I called the delivery person and he said that he is at the restaurant but swiggy didn't transfer money to them so they cancelling the order.
We had guests in our house including small children and everyone was hungry.
After calling swiggy, their manager mr bhanu said that he will refund us the money but we said that we don't want the money but want our food to be delivered. Mr bhanu took a new order and assured us that this time it will get delivered from another restaurant in 25 mins. We again waited for 40 mins and again no response from swiggy.
On calling them again, we got to know that mr bhanu has left and we will not get anything.
Now, after calling swiggy 20 times, they are making false stories that they called me and i'm the one who didn't pick up their call.
I'm offered rs 200 from swiggy so that i keep my mouth shut and don't escalate this incident.
We want justice and want to spread consumer awareness.
Swiggy should be taught a lesson so that they don't cheat their customers again.
We kept waiting whole night but never got our food delivered because the only mistake we made was that we trusted swiggy!!!

Regards,
Vinayak mehta
[protected]

I have experienced swiggy is giving a paper bill showing the right amount of gst 12% added but the app bill amount is more and hence they are charging an amount which is not reflected in the bill. I have uploaded the swiggy app bill amount is 228 whereas the paper bill amount is 211. The difference in the amount though not much but it is definitely a malpractice they are doing.

The 2nd time i made the order cash on delivery and they refused to give me a bill. And i was contacted by swiggy [protected] to confirm whether i would like to cancel the order. I said no but i need the bill for the food to which swiggy replied that they would be unable to provide me with a bill and hence has to cancel the order. On top of that they charged me rs 75/- for the cancellation!. This is bloody loot!

I placed an order at 9:03 pm for a bill amount 524 inr, my delivery tume was 36 minutes... After waiting for an hour i call customer care to know that my order is delayed and it would arrive in 10minutes. It didnt arrive-called again and cust service picked the call and the agent was not aware that my call was even connected. I again called and got connected to manoj who said the order will arrive in 10mins-i waited again-didnt arrive-i called again and the agent stated that the food is unavailable-order cancelled! I mean really — i wait for 1hr 40 mins with absolutely no update-and this what these guys tell me! Ridiculous service — never depend on these guys to deliver food — either the food is not delivered or it is delivered late!

I ordered from swiggy assured restaurant yesterday at 08:25 pm (Screenshot Attached) and got the message from swiggy that it is eligible for timely delivery and will be delivered within 57 minutes. i got the delivery at 09:31pm (Screenshot of message from swiggy and call from delivery boy attached). However when i complained the company denies that there was a late delivery. Need strict action for these companies for making fake commitments and then denying the facts. Sic.