Swiggy Complaints & Reviews

Sat day, 01/07/17, we have ordered food for dinner from Lazeez through Swiggy. We have ordered 5 packets of Mutton Biriyani (Rs 1175). We got totally rotten biriyani. Its smelly and rice was extremely sticky.

Our whole dinner got spoiled and also we have observed some health issues after having the little portion of the food. The time was, 12pm so we cant contact swiggy at that time. We have suffered a lot and its very much embarrassing in front of guests. Children was there, and we were not able to give any online order at that time.

I want some serious action on that. It is totally unacceptable and I will not buy any excuses on this rotten type of food.

I am placed an order today (18.06.2017) ref order no [protected] (At 12.35 pm) and got the confirmation expected to arrive next 42 mints message from swiggy. After swiggy given a message your order one the way will be reaching next 20 mints (At 1.07 pm) and after i have received your order was cancelled and refund in your swiggy. Why the fulls taken the order then cancelled, if not able to process why the ediates taken the order.

Hi i am manish pandit living in chennai and i had ordered food in swiggy app on 11.06.2017 at 12:37 pm (Order was 2 biryani from aasif biryani restaurant) but did not received my order till 2:32 pm (The order was suppose to be delivered within 37 minutes from order placed)
When contacted the customer care they say they will check and revert on this order but id id not get any call back from them, i tried atleast 5-6 times with their customer support in same manner but no proper respone as they had no clue on what was happening with my order. When i contacted their delivery executive whose details were shared with me through the app even he had no clue on my order, he told me the order was not confirmed by the restaurant. Also the delivery executive was replaced from the earlier one due to non availability of the first person.
This entire process of follow up happened from 1:15pm to 2:32 pm and at last out of frustration had no option but to cancel my order and the only thing i kept hearing fro their customer support person was we are really sorry ofr the delay of your order we will check and get back to you but no call from them at all.
Post cancelling of my order i asked for my refund of my money which they say they will credit in my swiggy account when i refused on that and asked to be paid to me directly in my bank as i had used debit card for this transaction (Hdfc bank debit card no - [protected]), they said it will take 5-7 working days for the same.
First i did not get food which was ordered at all because of their mistake, the food was for my wife and my 7 year old daughter who had to suffer hunger due to their mistake, i had to organise food for them post 2:40 pm learning on the issues by swiggy and cancelling my order.
I would like to sue this swiggy for pathetic service from their end for which they created so much of pain to me and my family.
I am sure this is not the first time a customer has suffered due to poor services of swiggy.
Till now there has been no call from them on this matter and i am sure they will not call as well.

I have given an order, the order get confirmed but after sometime got a call from swiggy that the item is not available. It is just ridiculous. I[censored] don't have the stuff then why don't u put "currently not available" in the given stuff. After confirmation everybody get relaxed that ur food is coming. I have called the customer and the lady name Munmun was shouting on me. I wanted my money back to bank account and not swiggy wallet because I wanted to uninstall the swiggy app . Wanted to talk to the supervisor but the said lady told me that she will call me after 3 minutes. But I didn't receive any call.

I had order some food in a restaurant. After the delivery person reached there he called me and informed that the restaurant cannot provide me the order. First point why did the restaurant accept if they did not have sufficient food material. After that i accepted to change the order, but the delivery boy told me that i have to pay 40 inr to delivery boy. This is ridiculous. Y current order was of higher amount compared to the new order still this issue.
Too much irritated with swiggy.

My order details were

Your order no. #[protected] for rs. 180 is expected to arrive in the next 51 mins. Thanks for using swiggy. Track your order here:

Hi
I was expecting a refund from swiggy.
No email confirmation was sent by them stating that the refund was done or completed.
I had a chat conversation with one of their agent today named aditi.
She told me that the refund was already done to my paytm account. However there is no balance refunded to my wallet in paytm.
When i told this to the rep she told me it was done on 16th of may 2017, the reference number is[protected].
She then asked me to check with paytm.
I find this very unproffesional and i should not be running from pillar to post to get my refund.
Please help.

Niraj pradhan

Order id: [protected]

Please stop using this scam company... Im a regular user and i am regularly disappointed... I am not going to use it anymore henceforth

Placed an order at 6.15 and i get a call from them at 7.15 saying that the delivery boy had a faulty bag in which he was carrying food so the food got spoilt

This is an absolute joke... Scammer company beware... U cant expect people to wait for hours for the food they order... Especially after telling them it will be delivered in 39 minutes

This issue has been happening to me on a regular basis. I ordered my food at 9 p.m. and I made an online payment for it. The money got deducted and I waited for my order till 10 p.m. After waiting for an hour, I called customer care. They assured me that my food will be delivered. I patiently waited till 10:40 can called the customer care again. They now informed me that the restaurant is closed and they would refund my money as swiggy money. This was so infuriating as it was now 11 p.m. and I cannot even go out to get food now. My money is wasted as I have to order from them to use the money. They close at 11 p.m. making their effort to compensate for my loss of money and time completely futile. They completely wasted my time and money.

We placed an order on swiggy at 10:30 pm it got confirmed at 10:41 and till 12:20 there was no update about the order . The app said the order would be delivered in 43 minutes but there was no update and at 12:20 the follow-up guy from swiggy calls and says the food could not be delivered.

It was raining outside​ and being down with fever swiggy seemed like a savior but the only thing they did was kept me waiting in anticipation.

And this is not the 1st time. This has happened before and this time was just off the limits.
The guy who called made it seem like nothing happened.

Disgusting attitude and even more hopeless service.

Day before Yesterday I placed a order in Santosh dhaba, but he actually came nearly 30 minutes late, upon that he just cancelled my order but when I clearly mentioned my address, moreover it is a flat so it would be more convenient to him, and yesterday, I complained to coustmer care they apologized me and told you will receive a coupon code worth 100 rupees but till now I didn't receive it. But till date I haven't received the coupon,

I can proceed through legally, because they promised me by yesterday 11pm (within 24 hours), but I haven't received any coupon.

I am supposed to receive a coupon of 100 of of 300 above orders.

Finally after posting the issue in TWITTER
I have the coupon and money-back of 100 rupees.

But I wanted to place a penalty and move through legally for delay and negligence of order,

I see the wait time around 4 min but they, replied back after hours.

I ordered food in swiggy around 3.40pm and still no delivery executive has been assigned for my order and I called customer service and made complaint to them regarding this and they said within 10 min delivery executive will be alloted but still no response! This doesn't seem fair, and I decided to Cancel my order but I noticed that I will be charged 75rs for it..
Take action soon

I don't thing u have any value for customer concerns. That happens to every other company which is well established.
I was a valued customer of swiggy who used to order everyday.
But nowadays your company's behaviour on customer complaints is so bad and it made me even think to post it on facebook and share among my friends.
For the last two orders on mine the delivery got delayed and the customer executive offered me cash back. The cashback is not yet received. When i tried to compliant via chat, nobody is answering and tge customer executies are changing and asking me to expain what happened again and again. Really fed up with ur service.

I had ordered yesterday on swiggy paneer spring roll and singapori chowmein but they delivered normal spring rolls and chowmein and when I asked for compensation they right away rejected. They are behaving like dictator doing whatever they think is right and not even have the manners to resolve a dispute.
Swiggy order ID [protected]

Madhur aggarwal
[protected]
[protected]@gmail.com

Orderd food delivery guys says"tuchhe order ke liye kyo bulaya" shocked with his rudeness. Even its 200 its my hard earned money delivery guy name: amit singh chauhan.
On contacting swiggy on its facebook and twitter handle they said to order it again instead they shpould deliver the same order fresh n warm
Order id -[protected]
And his phone no. Is[protected]

I had placed an order with swiggy today in the afternoon for my Lunch . The order went through and i was waiting to receive it. After about an hour and a half later i was told that you guys can not fulfill the order. This isn't the kind of service that i expected and i'm deeply disappointed with the staff. Firstly before confirming an order you should make sure that you can deliver it Secondly taking one and a half hour before you tell the customer that you cant give them food is highly ridiculous. This was a very unprofessional behavior on your part.

Incident Happened on 05/04/2017. Usually they Wont deliver in Time, always 20 - 30 mins delay (This is acceptable in metro city).After successful 1 year with Swiggy, yesterday was the farewell and decided to not to go with Swiggy again. Strongly not recommended to Friends, Family Members and Colleagues. Here my Story,
Ordered Food at 8 PM and 8.20 Got confirmation from Restaurant that they confirmed the order. After successful another 10 mins time, got call from swiggy and straight way saying that "we can't provide curd rice and we do provide paneer rice (which i hate like anything) with out any excuse and no concern about customer whether he likes or what he priority. No information when i questioned Why and How restaurant accepted order if they can't provide. After successful 30 mins argument and escalation, They ready to provide from another restaurant which is less cost and they not ready to provide or show bill (difference 90 rs). Problem solved with Order Items, now problems comes with deliver guy - after 20 mins wait time, he delivered partial ordered and while i checking items - he trying to escape from my place. And rushed back to restaurant to get left items. I called to customer care and tried to explain my situation - the guy who pick my call disconnected my call while i was explaining all the situation. Finally, I got all Items delivered at 10.30 at that family went in half sleep with hungry. I forgot tell you - how roti they provide, you guys should see that - yaack. I never see like that roti in my life, full in black.

1.They do not have proper technology to get or update restaurant available stock
2.No Follow up with customer when he/she got problem
3.No Proper bill - who cares swiggy receipt - we want restaurant bill when you provide with different restaurant
4.Poor Delivery service
5.Finally Man - you should display some cutesy to customer when he trying to explain something. is this way you deal your customer who ordering food from you since 1 year.

I don't need any Refund and you should take further action on Swiggy. No other customer should not face same issue in future

I have ordered food at 10.06 pm on 1st april 2017 and when called delivery executive at 11:30 pm, he told your is cancelled.
Nothing was updated from swiggy and even when i called customer care they told me to deliver food and they call me back.
As exepected nobody called back and when again i called them 12:15 am they told me that your order has been cancelled.
This should come under punishable offence.
Order id:[protected]
Thanks

Money debited from my account today but received a message saying there is a problem with payment. how can that be possible when i have recd a msg from HDFC saying amount is debited.
worst part is there is no way to contact them except by mail which is not replied to. The contact number given disconnects automatically saying there is no order. really pathetic service.

One of the worst online food ordering app in the recent times.
To start on my complaint, i just want to highlight that, i made a this order specially for my kid who was hungry.

I ordered a home delivery using their website and below are the order details:
Your orders
A2b veg (Order #: [protected])
Mar 9, 2017 8:06 pm
Item name quantity total
Plain dosa 1 75
Green peas masala 1 156
Roti 2 70

Grand total = rs311

Initial committed time to deliver the order was 40 mins and didn't received the order even after 1hr. So called their customer service to check the order and they informed me that the delivery person was not ready to deliver the order, saying it's bit far. I questioned, if delivered address was far, then why did they accept the order (Past days, i ordered form same restaurant via swiggy and they delivered). After some discussion, they agreed to deliver the order by a different delivery person and given a hard commitment of 20 mins (From the time i made the call) to deliver the food (Also the customer care person mentioned that if they don't deliver within next 20 mins, they would provide compensation). I waited for another 30mins still then food wasn't delivered and pathetically there wasn't even a call form them on the reason for delay. I called the customer care again and again came up with same stupid reason (So till this time, the order wasn't even reached the restaurant) and i really got annoyed had a heated conversation with them.
Finally they said, they can't get the food from this restaurant and insisted me to take a different food from different restaurants (They can't dictate what we eat). Finally they asked (Forced) to cancel the delivery and mentioned that the refund would take 3 to 7 days.

The worst and horrible part in all these 2 hours of waiting, they didn't even had a courtesy to call me once, every time i needed to call their customer care, who are the worst customer friendly.

So in the end i paid my money for food which didn't got delivered, our family (Including my 3 yer old kid) have to strive in hungry, take a huge amount of mental stress and had to wait for 7 days to get back my money.

Hi,

I am a frequent customer of Swiggy.
Today I got one chicken pizza instead of veg (which I ordered). Such a pathetic job of Swiggy. By mistake I ate two slices thinking that it is mushroom toppings. I am pure vegetarian and I ate chicken. Now what do I do???

This is a blunder which a restaurant can do with their customer. I want this issue to be resolved soon (however it will be). Otherwise I 'll raise this issue badly.

Thanks,
Megha
[protected]
meghadrolia.[protected]@gmail.com