Swiggy Complaints & Reviews

I has placed an order today of ₹550 out of which the veg pasta was not fresh and was stinking. I has called swiggy around two times and i was told that i will be given a refund regarding the same. I had also shared the picture of the pasta. I also asked then to get it collected back and they can see that it is not fresh. Later, they refused to refund my money saying they will share the same with the restaurant providing me no assistance as a consumer.

Hi team, i had a conversation with swiggy executive named haritha and i had a concern with the order i have done with swiggy in which a coupon of 50 was offered, when i find that i have not received it i tried chating with an executive who was not willing to help and ending up telling that i am lying, is this how the executives help customer now a days, please refer to the chat i had with this agent, and help me here.

I have ordered some food on swiggy but the order id was not generated after payment done through phonepay also. When i cross checked then the cr at swiggy said that the transaction was failed although the amount was deducted so they will refund the amount. The order was done on 23/03/2018 but its 29/03/2018 but i have not received. On 23/03/2018 i could connect to then by contact number but after that date the system rejects the call and says that the number is not registered in their system

I want to deactivate my account with swiggy, but when i contacted them about this, they are saying the account is deactivated from their end. When i run the app, i can see my account is still active. I want them to deactivate my account and delete all my personal information because i don't want any identity theft to take place.in times like this, we all have to be very careful with who has our information because they can really cause serious damage to us.

Dear sir/mam

I ordered a meal from 'burger king' of ₹555 on 25 march 2018 through swiggy app. My phonepe balance was deducted but my order was not placed.
I did chat with swiggy customer executives and they told me to wait for 24hrs to get refund. But its almost 3 days are passed but i still not get my refund.
Kindly resolve my problem as soon as possible.

Swiggy account details
Lucky
[protected]
[protected]@gmail.com

Sir/Mam

I have made a purchase of Rs.342/- on Swiggy using prepaid payment via Sodexo meal card on March 02, 2018 but my order was cancelled by Swiggy and the amount of Rs.342/- got deducted. As per Swiggy records they have refunded the amount but till now, no amount has been refunded in my account. The details of my card and purchase order are as follows:

Sodexo Card No. [protected]
Card Holder Name: Tania Jamwal
Swiggy Order No. [protected]

Kindly look into the matter and do the needful.

Regards
Tania Jamwal
Contact-[protected]

Hi, this is kiran suvarna. I placed an order tonight (March 25, 2018) at around 10:10 pm. I got a call at around 10:15 pm by the delivery boy and he was very rude to me confirming the address.

And then two guys came to the address and they delivered the package. Then they were forcing me to pay them 10rs tips. I just denied them.

Then i came home and when i see the package it was already opened. I ordered 4 chicken mc-wings but there were only three. And the coke pack was leaking.

This was my first order on swiggy and the impression was very bad. Now, i need to think twice before placing the order on swiggy again.

The order details are
- order #[protected]
- delivered on sun, mar 25, 10:18 pm by rajashekar n

I'm writing this because i'm worried that it should not happen to others. Thank you.

This is in reference with order number [protected].
I was chating with customer care executive if i can add any extra item in my order. She instead of confirming it ordered it and i tried to cancel it but she did not did. Than i asked if i can make payment online as i already did for my remaining order she told not possible and also told me that if i cancel my order i have to pay for rest five order online as my cash on delivery will...

Order id#[protected] i ordered food from swiggy for amount ₹2580. It was a waste of money. I got rotten chicken curry and found a paste in it. It was my cousins birthday and my guest couldn't eat anything. I called swiggy to take the food back but nobody came and nobody gave me any solution. It was my worst day i paid a lot of money to have food but couldn't eat a single item as all of them were worst quality. I charted with many but nobody helped me. Everyone lied to me that you will get a call but i got none.

I will never ever order anything from swiggy in my life.

I'm still waiting for a call from swiggy. Still waiting for a response.

Dear respected sir,

I order a food via swiggy mobile app today #[protected] amount 2335/- and this order was assigned and choose to domino's and we tried reaching dominos customer they denied to answer the status of order and later contact swiggy team and we asked to contact domino's but domino's people are not ready to cancel or delivery the order and asked us to contact swiggy and swiggy customer care manager respond we can't help you and free to launc a police complaint.

Now my food, time, money and trust lost over the transaction.

Kindly look into this.

Thanks
Kiran

Hello people, be alert always.

Like to share a very bad expereince with swiggy.

I recently ordered food from swiggy for the 1st time, i did my online payment but i didnt get any bank dedcution messege, and i got my orders, then the delivery boy started asking money he hurried me like anything and took my money since this was my 1st service i though it was cash on home delivery, after a day i got deduction messege from bank, i got to know that swiggy delivery boy has cheated and robbed me, then i tried to reach customer support, these customer support people were very very unprofessional they didint answer any of questions. I tried to reach the number which i got a call from that delivery boy, people who answered my calls spoke so rudely and threatened me almost like 3rd grade rowdies, where are we? What did i do wrong? Even i didnt know how or i dint get deduction messege how can a delivery ask money? Something fishy i never got deduction messege so lately for any order!!! Also i dont know with how many people this kind swiggy delivery boys cheated!!! How swiggy is so irresponsible, food panda is far more better than swiggy, food panda delivery people came though so much rain with 5-10 minutes delay, very poor customer support, customer support people are highly unprofessional. Delivery boys are highly indiscplined, still i didnt my money.

I tried to change my old phone number to a new number as the previous one is no longer valid. I tried through the app but everytime I entered the OTP, it said - "the OTP has expired." When I tried on their website it said the same thing. Later when I tried again, it said- "Maximum tries for mobile number change exceeded. Please contact customer care." So I called the customer care. But it was of no use as in Swiggy, our call is attended only...

On march 8th i had placed a food order for 681/- inr and the amount was immediately debited to my account but the order could not be tracked. On calling the swiggy chat, i was informed that the transaction failed and the amount would be credited in 2-3 days. However despite more than 10 days, i have not received the amount and now they are informing that the amount has not been received saying there was some miscommunication and that the bank has to be approached. The bank has given details of the payment transaction number, date and amount made to swiggy.

I ordered Paneer Butter Masala and roti accompany with Fruit Raita (80 Rs)
First they served mixed raita (60Rs) and charged 80 Rs.
Then the cherry to cake was i received plastic in my Paneer Butter Masala.
and the CUSTOMER CARE executive M jyothi says that they can refund me for Rs 50.
against the total bill of Rs 278.
Do i look like a beggar to them ### app making people fool and ill with their food.

Signed up to swiggy to place my 1st ever order... Verified otp promptly on my phone and received an order confirmation.. Meanwhile received an urgent call which went on for 10 min to only realise later that my order got cancelled!! Swiggy didnt bother to try contact and verify later... Dont understand double verifications when otp verification was already done.. Had already lost 40 min in this mess.. So tried placing a reorder only to find out my coupon code was no longer allowed and cod got blocked as well.. Pathetic company.. Aint be using it again

I placed order for kfc food. Though very regular but swiggy is not professional. This company will not have good rapport for their unprofessional approach. Very rude their customer care. I ordered from kfc menu but kfc cancelled the order saying thats wednesday special. But no where it was mention 10 pcs of hot and crispy chicken is wednesday special. If that was the case then why swiggy charged me. They never had courtesy to inform that kfc has refused the order.
Its pathetic and disgusting about swiggy and kfc to have such behaviour.
Swiggy and kfc disgusting
Siraj

I am ordering through swiggy regularly... The delivery boy who came earlier came again today so obviously he should know this address.. Moreover u have route guide... I saw him and kept my phone in home and asked my son to go down to get the order... That guy behave rudely to my small kid saying i didn't pick the phone.. He called after reaching here by the time i came out he left too...

I used to order food from swiggy regularly. But since 3-4 weeks in my area cash on delivery is not availaible. I dont know why because almost my orders always had cash on delivery before that. The restaurant i used to order, now it shows that its unservicable. I need to know the reason behind it. How can suddenly a restaurant can become unservicale in my area as from that resaturant i have ordered many a time?? I seriously want to know to the reason behind closing cash on delivery and restaurant problem. We dont have much access to our credit cards, but whenever we have access to our card we do it from the card.

I have couple of complaints where i really faced worse with swiggy.
I have ordered food on swiggy order id [protected]
First delivery person called and said he had problem with address and asked me to come to particular place and collect order. After swiggy executive conferenced call with me and delivery person, it took 50 min for that person to reach the address where usually it should be 25 min.
After receiving order, i was shocked to see one of the item is unpacked. It's open and quantity is less. And when i opened other item, it contains egg. I'm pure vegetarian and i ordered veg item. How can something like this can happen in one of the popular food delivering app. And i'm victim of it suffered from beginning of the order. When i was trying to customer care, they are not even connecting call to executive person. I had no choice than complaining here

Your order #[protected] has been cancelled. A cancellation fee of rs. 75.0 will be charged.

We have initiated a refund of rs. 595.0 to your paytm wallet after deducting a cancellation fee of rs.75.0.

The app has a bug as i was able to order foot from far off area just bcos the eatery had a similar name to the one nearby.
The delivery boy called me and requested me to cancel the order as he can't do it.

I requested cancellation and then requested another order from nearby but the cancellation was levied, on confronting the swiggy support told me the money will come back in 24 hours, but it didn't