Swiggy Complaints & Reviews

I placed an order and it was not delivered for two hours. I was on call and chat for an hour with swiggy support instead of giving time to my guest. The order was collected in time from restaurant but was never delivered. On app it was showing eta as 3 min. For next 45 min i was waiting for my order. I visited the restaurant and got to know that my order was already collected by swiggy. The delivery boy was not reachable. I was constantly on call and chat with swiggy. After two hours they placed replacement order. My guest who came from delhi missed their metro and end up paying for cab because of food. Pathetic service... Swiggy spoiled my evening

Hey mera nam sanjay hai me swiggy company me hi job krta hu or de id -83347 mgr meri pichle hafte se id suspended kr rakhi h

Mgr kyu

Friday ke din me mne apni id time to time login kri thi or sham 4 bje meri duty khtm hoti h mgr us din mere net ki speed bhot hi slow thi to id logout nhi ho payi or mne fir thodi der esi rahene diya usi doran humre teem leader ka call aya tha or mera phone mere pockit me that mgr...

I have placed an order from [protected]@twist at 2:54 pm, and i was suppose to get my food delivered within 35 minutes. After the time period, when i called the delivery executive he was not able to locate the address and asked for few minutes of time. After giving him repeated directions, still he couldn't understand and locate the address. I called swiggy help support and they contacted the delivery boy but he was misleading them by making false stories. This is something which needs to be taken care of and treated as highest priority.
As we customers do pay money and also invest our time to get that food delivered on time. I want strict action against this delivery boy so that no other customer should come across such a fool.

On 6th may i ordered some food from swiggy and i paid the amount by my debit card, after 1 hour they called and said that items are not available so that they cant deliver the food. After that i cancelled the order and they promised me to refund my amount within 2-3 working days. Today is 11th may and i am still waiting for money, its not credited into my bank. I contacted the bank also but they are telling they didn't have any refund request and requested to contact the merchant. Today i have contacted the swiggy and they are telling they already refunded. Kindly look in to the matter and help me to get money from this fraud company. I promise i will never use it again.

#Swiggy #CEOofSwiggy

I can give the title of the worst food delivery app to SWIGGY. I don't understand why do you guys provide customer support when you don't know the meaning of it. Why do you accept the order when you don't have enough resource and manpower to deliver. Customer support of Swiggy sucks. There is a wonderful option of chat but there will be no customer support executive to answer your queries. Actually they don't even bother to answer. When customer will call them, they will just say " We apologize" . Like really??

I had placed the order at 9.28pm to be precise. Around 9.50, delivery boy arrived at the restaurant to pickup the order. Now it's 11.15pm, the delivery boy is still at the restaurant only. No progress in order pickup status. The contact number provided is either switched off or not reachable. The " irresponsible" customer support executive are still checking the status. They don't have any answer to any of my query. Their so called best solution is to give the refund. Why the hell then swiggy has accepted the order and payment just to harass the customer?

I recommend one and all not to order anything from Swiggy. Foodpanda and Ubereats are far better.

I have ordered chilli panner from abhiraj restaurant via swiggy order #[protected] dated[protected]. The quality of chilli paneer was not good. Paneer was hard and was not good in taste. When i tried to contact swiggy support the reply was like; we can't do anything and will try to deliver you good quality product in future. After paying full amount, i should get a good quality product which was not happened in this case.

Thanks, akash

I have ordered food from swiggy at 11.29 p. M, i never got delivery for 1 hour though i got a message saying i will get in 40 mins. Order was confirmed and picked up but the delivery boy didn't come to the house location. He hasn't been properly communicating over the calls too. When i approached customer care, they told they couldn't contact delivery executive too and cancelled my order with refund in 5-7 days. This is seriously pathetic. I spent the money i had for this food and i have to sleep hungry because of these people. Please take action on them.

Mr parasuram delivery boy of swiggy wrongly delivered my order to someone and not accepting his mistake. When we asked to get back my food he refused to do so though i have paid the bill in full by advance through net banking. The said ideat speaking wiht us rudely. Please remove him immedately, if he comes to our building again he has to face problem. Right now iam complaining to police as i have lost my hard earned money.

Your order #[protected] has been cancelled unavailability of item (S)... Just track the order and you will seen the fun. I just suggest that remove that restaurant rainforest form swiggy website.
After reaching delivery boy, above restaurant said that items not available... Is that a joke happening at night's 11 pm. I again say that rainforest has to be restricted from swiggy.

I have ordered food, delivery executive didnt even came to my place and confirming to customer care that he has arrived, i went outside to take the delivery and no one is there, when i contacted customer care, they are informing he is there but no one is here and they cancelled the order and took 75 rupees from my account!

I have all the proofs with me please take action against them.

Chat support guy named abdu rahman was so late to respond. I placed an order which was set to a wrong delivery address. I immediately tried to cancel it which was then transferred to a chat support. The guy took so much of time to respond that the delivery guy had already reached the restaurant. Why so much of time? This way swiggy makes 75 rupees o[censored]nprepared orders. Why is cancellation like issue even diverted to a chat support. Let me do it on my own. I had to go and pickup my order from the wrong delivery address. And why not give a 30 sec of time to even order confirmation by restaurant. This way i can undo any mistake.

I never received this order, but showing delivered. I place this order yesterday @ 7.05pm. This was a serious issue with swiggy app. They selected my office address automatically. Ewhile placing the order i never got the option of address selection which i get it everytime after viewing cart and before making the payment.
Pior to that day on 1st may i ordered through swiggy from truffels kormangala. I received it at my residence address only, yesterday i was on leave so as i knew address and location would be my residence address only. When i didnt received any call from dominos and swiggy then i called swiggy guys to check. Then i received a call from delivery executive stating he is standing near my office.
I asked him what and how come, he told address given is indiranagar address whereas i was in taverekhere.
This is really horrible experience which i faced through swiggy.
Then after calling customer service guy they informed we have asked dominos to cancel and refund the money to your account within 24 hrs.

Neither i could have the food nor got my money back. 3-4 times i called them and chaat with them too. But theyare still informing that still they are working on it. They are giving me dominos no. To call and check with them. I ordered through swiggy, they must take care of the same.

Yesterday (2/05/2018), i ordered for fruit cream 4 ₹ 200
Pepsi cola shake 2 ₹ 130
Gulab jamun 5 ₹ 100 through swiggy from shudh annapurna
T2506, elahi baksh road, near faiz road, karol bagh, new
Delhi in afternoon. After some time they called me that thay are unable to provide fruit cream (Of 200). Then i called them do rasgulla instead of fruit cream.
Then they delivered after an hour 7 rasgulla which cost only (20*7=) 140.in this way they cheated me. Therefore, proper action against them and return my remaining mony

People please do not order from swiggy. Its a bogus company with extremely poor delivery. We had a very bad experience with swiggy. After placing the order and after the restaurant (Chai point - which is equally worse as swiggy) confirming the order. 30 minutes after that they tell me that a particular item is not available. I asked them to send something else instead as i had placed order for 9 items. After another half an hour i get a call saying some more items are unavailable.. I said send whatever is available as there are sugar patients in the family and unwell that's why we had ordered breakfast. They said ok... After 20 minutes i called swiggy to find out the status and they told me that they are cooking the item.. I told them that had already been sorted out... They said no... Even the remaining things that they said is available is no longer available.. And so they were preparing for fresh... Finally i get a call at 12:30 that the delivery boy is unable to contact me... I got his number from the screen and tried calling him... I called him atleast 5-6 times but he did not answer the phone... Then by 1pm i get a call from swiggy that since the delivery boy couldn't find the location... My order is cancelled... Friends this was a breakfast order that swiggy cancelled at 1pm after doing all the funny things.. I[censored] still want to order with swiggy... All the best...

Swiggy charges fraud packing charges for many restaurants.
I order form mcd fries and they charged 33 even though packing is free for fries.
Same evening i order from subway and it can is paper wrap i was charged 20 rs for packing.
After complaining and taking to store manager, swiggy supervisor has to refund my money and accepted something is wrong with the platform.
They charge 5rs per samosa from kesar, aces layout bangalore even though restaurants does not charge as they send 1 ro 10 samosa on 1 paper bag. How can that cost 50 inr?
Same with the wok shop koramangala
Swiggy know this and refund the money if i request for conference call with restaurant.
But it show how this fraud is happening with swiggy knowledge which is 1 of most promising startup in india.

I have order food in swiggy on[protected] but the have marked wrong deliver address on top of that they told i have mentioned wrong address when i have shared the screenshot they have agreed and kept quit. They delivery boy denied to deliver the order to my place and the agent (Who was on chat) he is asking me to call the delivery boy and he as me to convince the delivery boy this is how they will give service to the customer. They have cancelled my order also they doesn't even consider for the re order for any other alternative option they have cancelled my order. When i ask for the refund they said it will take 5-7 days. Now today again my self i have ask for the refund again they are dragging for 5-7 days the order will deliver. There is no proper customer service providing by their customer service team. This guys are not her to provide customer service they are here to take our money giving a reason always.

Order no: #[protected]

Mr. Sriharsha this is for you. Teach them how to behave with customer.
The customer is not someone to argue with or match wits against — he is a person who brings us his wants. If we have sufficient imagination we will endeavor to handle them profitably to him and to ourselves.”

Hi Team,

I have ordered food from Swiggy- Pizza Hut on 29/04/2018 at 17:59. I waited for an hour and got in touch with swiggy customer care team, they said the restaurant has not confirmed the order. This is not really appreciated as the ppl were staving for food. I demand a compensation of ₹10000/- from swiggy or the restaurant.

I have also attached the screenshots of the chat with swiggy

I have ordered food on 14th april, and the food was spoiled. So, i ask to change my order. They took extra 60 mins to reorder my food so i ask to cancel it. I called your care and ask to cancel and initiate refund customer care executive told, he has initiated refund and money will be refunded within 24hrs. I didn't check refund status after that, i thought it will be refunded as conveyed. Due to some work i was not able to contact you guys to check my refund. Today, after 15 days i checked my paytm and there is not refund from you guys and not even a single text about status of refund.
So, i tried contacting you guys but i couldn't has i don't any active order. Tired multiple time, but can't reach you guys to know my status. Somehow, got chat with one of your employee name 'nishit', he didn't listen to me all at, just told he will check and disconnected my chat. I tried any to at least chat with you guys but you so called app, won't allow me do that as well.
So, i have selected new query and started chatting again to know my refund, your representative was so slow to reply but i should thank her" megha" coz, at least she didn't hung my chat. While chatting with her, i got msg that money has been refunded. So, i want to know, is this the service you provide? Not refund amount we don't drag our # behind you? And if we ask your representative with disconnect the chat?

I want ans for this or need a call with explanation, asap.

I am going post nicely about my experaince on social media and share feedback with frnds and make sure that atleast my frnds should stop using the app.

Hello,

Sub: refund money

We have ordered a pizza from dominos on sunday dated 22/04/2018 through swiggy guys and also made a payment worth 1350 rs thorugh card payment was deducted, we have been waiting for an hour for the order to reach finally had called swiggy for the order as it was very late and the answer what he gives us that we haven't received any order and payment yet..
I request you to please look intu this complain and refund our amount back..

*very bad service*

Swiggy team please rectify yourself.

I ordered from my food at night 1:26 am and it was said that i would recieve it by 48 mins even after 48 mins it was showing 20-30 mins more so i asked for some help from your executive MR.BHARATH he was irritating me and playing
nuisance with me because of him only i cancelled my order and if there would be any other polite executive who would tried to help me i wouldn't have cancelled the order please look in to it
My order number is -#[protected]