Swiggy Complaints & Reviews

I have ordered via swiggy for keema palao and prawn fry for 520/-. Their customer support called me and informed that keema palao is not there and replaced it with bheemavaram chicken palao by reducing the amount and made it 436/-. Strangely the delivery executive called and said the amount as 536/-. I asked him to check with their customer care people, and bill it accordingly. But to my surprise, they have cancelled my order. Neither the restaurant people, nor the swiggy executive or customer care has informed me that they have canceled my order. When i called them, they are just careless to respond properly and didn’t even redone the order.

I have ordered with zomato, ubereats, and orderwala earlier and have never faced such issues. Because swiggy has got good fame, i have done with it. But they couldn’t reach their level in services. Guys, think twice before ordering your food with whom you are making it. And, swiggy don’t play with your customers and kill their hunger. It’s minimum responsibility of you to atleast inform before cancelling or after you have cancelled an order. Not that, the customer should beg you for food.

Thanks
Arun. C

Dear Team
we visit to one of the regular resturent for dine and we found rate card given by resturent is lasser than rate card given by swiggy for that we write down mail to swiggy.Then they explained to me that delevery and dine rate card is diffrent in resturent.For that i request the resturent to packe the food for home delivery. and found the same rate.
kindly take the corrective action against these online food provider so that they will not chaet the customer by changing rate card.

Ordered mutton mandi using swiggy.com mutton seems to be smell and was as if it was cooked last night. I prefer to throw it off then contacted swiggy multiple times but in vain. Bull # service i paid 900 plus for order n they are not willing to assist in any way. Money is not a matter but the service and the way they assisted was pathetic and irresponsible

Hi my name is keyur shah. I was ordering food through swiggy from indian burger house dombivali east through swiggy app. But when i saw the menu rates they where charged much higher than actual prices at restaurant plus they are charging extra for delivery... Prices in food menu which is available at restaurant is much lower than which is shown in swiggy app.. Pls do something about this...

I had paid 1600 rs through online for ordering in mcdonald.

I even escalated to swiggy, they promised be to payback in 7 days still not done.

Again they delayed for 6-7 days, so every day think for how many customer they do this kind order and how they make money.

Also promised a coupon as compensation but all is fake.

I request you all people be aware and dont order from swiggy,

I had bad experience from swiggy, this is 3 consecutive time happing

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Hi!

This swiggy delivery boy demanding the joint restuarant to switch off the music because he wanted to prey or just because the azaan was going on around 1:15pm.
Our management requested him to use our director's cabin for the prayers but he refused & started saying that we dont have any value for their prayers & all.
We offered him a cabin without disturbance for offering prayers but his unreasonable demand that the whole restuarant's music should switch off is not acceptable.
We don't know his name but his contact number is [protected], order number : 2820 of 10dexpress kitchen. Dated : 23rdjuly, 2018 from the joint, road number 8, banjara hills.
Kindly groom your team for not asking the hotel management for such unreasonable demands also abusing our security for the same.
Request you to take some immediate action on such staff wherein there are very rude while interacting.
Thank you.

Regards,
The joint team

Hi customer care,

One boy has misbehaved in suncity apartment iblur village outer ring road sarjapur. He (Nagraj) came in society for food delivery around @ 1.38 pm on 22july 2018.
He pushed me out from lift in basement and argured lot.
Please donot send suchkind person in society
I hope you vil take action against him
I have his photo and order no details.

Thanks in advance.

I have ordered from swiggy and the location was not correct as it might be the Application of swiggy problem, after that I have called the agent who was assigned to the order and explained him the location but after that he was very rude and he started agruing over the phone for adress, I have explained him 3 thrice the location but he when he came to I told I am trying to explain him the adress but he is so rude and said I am not it father's server and do what u can do. I am going to register with consumer forum and also have a advocate how will file a case against this. Swiggy or his agent are not giving a free services to me I am paying for it and expect the same. I never had any issue with swiggy and this is the first time which happened. I am open for any conservation on this my mail I'd is [protected]@ gmail.com, I have order this from different number

This is such a unprofessional way if handling a customer. I ordered dinner at 8.30pm and at 9.45pm the delivery guy called me up saying the ordered food was unavailable and hence had to cancel the order. I called up the customer care and they gave such a stupid answer ... Swiggy should have at least made an alternative i[censored] were unable to deliver the promised items.

Hi,
My name is Tanveerahmed I'm working Dwight as delivery boy issue is 21st July 2018 I was delivered to food for customer address km reach customer area but customer not mention specify clearly home no because that was lots of home are same that's why I'll try to customer no with swifty app as well as inform customer care also and customer care also trying customer number but customer not respond then I'm.inform reporting hub manager...

Please note order no [protected] executive Abdul Hanif has attitude problem he misbehave with customer.

Initially he refuse to deliver the order at the location he called and asked us to come down to pick up.

Then he cannot even give 20 rs change on which he was arguing badly.

Kindly take strict action against the person.

Such attitude was never expected from delivery boy where we are paying the charges of the food we are ordering.

The person was not wearing swiggy t shirt. also.

Hi this is Kiran from Bangalore.

I orders food from Swiggy (order number [protected] on 19th july 2018, thorough online and paid amount,

In my account I had only Rs1600 and order food in swiggy but later I got call from swiggy call center and informed that order is cancelled and amount will be refunded after 3-4 days later. I went to mental agony from this where I did not have money for the food for dinner, I borrowed money from my friend and had dinner that day. I have starved for dinner from this incident.

I swinggy called call center and they replied casually that there was technical issue will refund money after 3-4 day. also I escalated to manager asked him to refund money immediate and it was totally waste. of time he was also talking casually.

later I came to know that swiggy is doing to every one taking money and refunding later.

same issue happened to me on the oder [protected] on 10 june 2018.

Hi,

This is in reference to my order with swiggy app. and Order no.: [protected]. The swiggy has cancelled the order even when the restaurant was open and without giving any prior information. When contacted with customer care, am getting reply that we are sorry, backend team has done it. This is complete harrasment and poor services.

Now, they have asked me to look for another option and provide me a coupon of 100 rupees and refund initiated that will reflect after 4-5 days.

How can swiggy expect me to have more money to put in to the app and what will i do with 100 rupees? I cannot order more.

I am a very regular customer of swiggy with an approximate orders of about 30-40 orders per month.

Request you to please take an appropriate action so as people who are looking for food are not getting harrased and extend their pocket.

Regards
Ankush

I have addressed this issue couple of weeks back.no action been taken no far.
We are residing in perumber loco works just opposite to Anjapper Restaurant.
I could see bunch of swiggy young delivery boys disturbing always near our residance.
We have told them couple of times.none listein to our words.starting from morning till night 11.30 they chit chat .these incidents creating lot of problem.
I request some senior to take action and warn them.we are facing a security threat.
Looking foward some action will be taken soon

On Tuesday 10th July, I had ordered a VEGETARIAN combo from Swiggy app to a restaurant named Momoz in Koramangala Bangalore.
I was delivered the food after which I consumed a little portion of it. On seeing weird chunks of pieces in it, i realized that it wasnt a vegetarian combo at all and I had eaten non-veg due to sheer negligence of both Swiggy and the restaurant.

I, being a Brahmin have strict religious beliefs and do NOT consume non-vegetarian food at all. But thanks to Swiggy's delivery, that is no longer the case.
I had puked 2-3 times that night and was feeling both uneasy and disgusted.

I had ordered a VEG noodle combo from Momoz Koramangala (Bangalore) and they sent a NON-VEG instead due to complete fault of either the restaurant or Swiggy

I contacted swiggy officials to which they said that the restaurant sent non-veg combo.

Details of the order are below :

Swiggy order : [protected]
restaurant : Momoz Koramangala

Their customer care and they didnt help much and after asking who will be responsible for this, they said nothing can be done.
I asked for this issue to be escalated and they said that nothing can be done and they dont return food orders and I should throw or give it to someone else.

After a lot of argument, they gave the Swiggy support email to which I sent a clear and concise email regarding the issue.
Till date no action has happened and I have not been updated on anything. All i get is a reply saying that "the concerned team is looking into it".

This is a serious lapse of management and horrible service leading to my breach of faith and hurting my religious sentiments.

I want to know how this can be taken up legally and the responsible people be punished for damaging my religious beliefs and sentiments.

Hi,

I had done food booking from Chaayos. It seems that the delivery guy called me. Though I didn't get any call from him. However, there was a SMS intimation that the delivery guy was trying to contact me. As soon as I got the SMS, I called the delivery guy. The delivery guy asked me the exaction location, which I provided to him. Thereafter, I waited for almost 20 mins but didnt get food delivered. When I called against, to my suprise I was told that my order has been cancelled. Also that 75 rs. will be deducted. This is cheating your customers. How can u cancel order when the delivery guy has already spoken to and he is near the delivery location. Also if I didn't get any call, its not my problem. This deduction of Rs. 75 is unacceptable. I reserve my right to taking legal recourse against swiggy. This complaint will be followed with a legal notice.

Advocate
Nitin Kala

I ordered pizza at about 11:15 pm and the delivery executive (Sachin Sonawane) reached by 12:15 am, The delivery executive parked his motorcycle about 100m from my house (where it was meant to be delivered). As it was raining, the pizza box was completely drenched. I told him this is not the way you deliver food. He raised his tone and asked me to check and he spoke as if there was nothing wrong in his actions. The conversation was going nowhere so I started going back, as soon as I turned he started shouting abuses at me and when I asked him to shut up he threatened to come inside and beat me up. I notified swiggy and they said they will take action within 24 hours. But as per previous experience I don't think anything is going to happen. I'm thinking of lodging a complaint in the local police station against the delivery guy.

Yesterday I ordered from swiggy. There was some technical issue in applying ORDER50 coupon therefore I contacted customer service. They said they would manually compensate the amount as there seem to be some technical issue. I consented. And when my order arrived, delivery boy refused to do so. When I further contacted customer service they cancelled the order.
What kind of service is it when customer has to suffer from your own technical issues and such rudeness.

Sir today there is an order for idly and juice from my side. The delivery person did not respond properly when asked about the damaged delivery of sambar. He said it was ratna cafe hotel mistake.he also told that i can complain to who ever i want when asked why the delivery is in poor condition. Please take necessary action else i have to take thru commisssioner of police.

Swiggy order no.[protected]

Dayalan
Email [protected]@gmail.com

I ordered my food at 9:06 pm and till 9:55 my order is not picked up from the restaurant.
I had to call the customer care to cancel the order but they said they will charge me 75 rs
this is so injustice when the fault is from you side why should i be paying for it.

I want to complain that when you don't have any delivery executives then why do you even take the orders

i want some compensation against this order
order id order #[protected]