Swiggy Complaints & Reviews

Hi, i had ordered 2 pizzas and garlic bread from domino's pizza, bangalore, (Fyi, the order number: [protected]), on 29th, 2018 at 22:08 hours, i have paid the sum of 308 rs. Via netbanking, the order was confirmed from the outlet.
I waited for 45mins, then i called the outlet their response being careless. Then i had to call swiggy customer service, all they do is ask the restaurant in con-call and ask me to hold forever.. I literally had to come out of the meeting to hold the call.
My order till today, 4th august, 2018 is still active and none (Domino's and swiggy) of the customer service is trying to act on it.
I demand 100% refund + compensation from both swiggy and domino's end. Because both have shown carelessness towards resolving the problem. And the main objective of the swiggy was to "deliver food so that we can enjoy the good food at home" did not server its purpose, i had to roam at midnight in search of food.

They given me the code for 100₹ discount after applying that code then also they charged full amount and after that said we have closed that scheme so why showing that scheme is it my fault than afyer cancelling order they charged 75₹ i m pissed off with services and will say to all my relatives and friends about this and will ensure nobody order on swiggy thanks for giving ur services

On 3.08.2018, as in subject we ordered super freak burger meal, spicy chicken fillet burger meal and two farm aloo tikki burger but we have not recieved a burger and french fries in super freak burger meal for which we have paid full payment.
In opinion its irresponsibility of swiggy so how can we rely on its authencity. Please resolve it as soon as possible

Sir i am order food from this order number #[protected] from your restaurant and at that time i am giving exact location of dilvery. But the delivery boy is not able to come my loaction even he is able to explore my area to reach the destination and he is very rude so after frustration i told him to cancel my order. Please do some legal action against him
Dilvery boy name-sanjay
Number-[protected]
Location - jaipur
Restaurant branch location - khana restaurant shasti nagar jaipur
Please it's my humble request do some legal action against him as soon as possible

Dear sir,
It is third time in the space of one month i have asked for gst invoice for order ‘[protected]’ from swiggy, amounting to rs. 714 including gst.

They had asked for 24 hours on 12th of july 2018. Seems this company is timeless.

It is resulting to complete loss of rs. 714 as i'm unable to claim it due to non receipt of gst invoice.

It is literal case of willful negligence of mandatorily providing invoice as it my right to ask for it.

I have placed an order with order #[protected] a hour back and it was delivered a few minutes ago.
This was the only rudest delivery i have ever faced till now from any delivery person, from any app be it uber, zomato or anything.

First thing:
I live in an apartment and he rejected to come to my floor to deliver and ordered me come to down and pick up the order. After a small argument, he came up and talked rudely and said "we are not here only for you. We have to deliver many orders. You have to come down we don't come into your bathroom to deliver it."

Second thing:
Swiggy shown my location at back side of my house and he said he'll only come to the location and i have to come there to pick it up. Oh! And also he mentioned "this is not kfc to deliver it to your house by looking at door number. I have mentioned a famous land mark which is in my street, but still he went to another street". So, is swiggy too bad in delivering? Are you?

What the #ing # is that? And the worst thing about "swiggy" is, he doesn't gives a damn about "swiggy" when i said "you stay here i'll talk to customer care", he said "make a complaint i don't give a #".
He yelled at my father too. Do you sit straight when someone yells at your father? And also he mentioned "i was not being paid 500 for your order. Take it or leave"
What will he do if i reject the order? He'll call you, will say customer cancelled the order and he'll take it. Right?
Why is he so careless? Why doesn't he cares about swiggy? Is it because you don't take actions against them?
Why there is no functionality to raise a complaint against the delivery person in the app like zomato and uber eats does? Does that mean that you don't care about how deliveries happen?

I want you to take strict action against that delivery person. Until i hear something from you regarding this complaint and until you take any action against him, i will not be using swiggy again and i won't let anyone of my friends use in my presence.
You #ing dare he yell at my father?

Order # [protected]
Delivery person name: k yellaji
His mobile number: [protected]

I remind you, swiggy is new to vizag and i'm a youtuber with 30k subscribers from vizag. I can damage your reputation real bad with this incident. I am so #ing heated up with this and i want to do something. If you don't, i will.

I haven't received refund for online order made on 21/7/2018 whereas swiggy confirms to follow with bank as they have already inititated process on same dayt 21/7/2018 midnight 11pm.

Toll free numbers are not reachable there is no customer care there is no support.

I'm surprised how government has approved such an agency without seeing modus operandi and no support whatsoever.

I feel agreived and agitated for follow up and make fool of this whole process.

Today I made an order for lunch at 2pm, 3.30 pm I got first msg stating some technical issues for non delivery of item. Again by 4 pm one more similar msg came and adding to that one more msg which states that their best minds are trying to resolve the issue. Once the waiting period crosses lunch time, I called all the available customer care numbers, to my surprise none of the numbers are working. Then I thought will chat, first robot came, then somebody came and told that order is cancelled and money will be refunded. Before me responding the chat session is closed. Pathetic service and response. I wonder they have any office, also feel that some few people may be operating from a small setup.

I have tried booking food by swiggy it was showing 43 minutes, I have don payment and ordered food at 1:49PM it's 4:00PM, and I m waiting since, since then it is showing only message " food is being prepared delivery executive will assigned shortly" . No message for late delivery has been sent to me yet, atleast they should call me and tell this to me personally.
And when I tried to contact them they have no working customer name, no complaint system, and when I tried to chatting system, then I found I can only response them by their fixed replies, I can't even type my own message, and when I tried to cancel the order, they are threatening me by telling an order cancellation fees will be levied on me, I just fed up with these type of service,

It has been over a month since my outlet's menu has been uploaded on their app but for some unknown reason my outlet (Chatkhare) has still not gone live. Every time i contact their customer support they say that it'll be live in a day or two but no conclusive action has yet been taken. Please look into the matter.
Chatkhare (Ods, new delhi)
Id: 61459
P. S. They have taken the payment and all the documents too

Hi all,

This is regarding incident happened on saturday 28th jul when we order veg rice from restaurant halli nenapu. We received non veg food instead of veg. That was most awkward moment had in my life. Swiggy helpline confirms that it's a flaw in application. I am raising this concern so that action can be taken against swiggy. Kindly do the needful.

Thank you
Raghavendra [protected]

Order from swiggy, at night, post 11 pm, commit to pay extra surcharge for delivery. Upon not receiving the order (I. E - delivery cancelled by swiggy / restaurant), the customer is left without any recourse? Most complaints regarding such companies are when payment has already been done, but in case of cash on delivery isn't the organization expected to keep it's delivery commitments? And if it can't keep up it's delivery commitments due to it's own / it's vendor's fault, shouldn't there be an adequate compensation to the client / customer for the same? This is precisely why indian organizations have the reputation they do, they want to maximize profit and have least accountability, when will regulatory authorities take action, it seems under no circumstance will there be any correction of the system.

I have ordered via swiggy for keema palao and prawn fry for 520/-. Their customer support called me and informed that keema palao is not there and replaced it with bheemavaram chicken palao by reducing the amount and made it 436/-. Strangely the delivery executive called and said the amount as 536/-. I asked him to check with their customer care people, and bill it accordingly. But to my surprise, they have cancelled my order. Neither the restaurant people, nor the swiggy executive or customer care has informed me that they have canceled my order. When i called them, they are just careless to respond properly and didn’t even redone the order.

I have ordered with zomato, ubereats, and orderwala earlier and have never faced such issues. Because swiggy has got good fame, i have done with it. But they couldn’t reach their level in services. Guys, think twice before ordering your food with whom you are making it. And, swiggy don’t play with your customers and kill their hunger. It’s minimum responsibility of you to atleast inform before cancelling or after you have cancelled an order. Not that, the customer should beg you for food.

Thanks
Arun. C

Dear Team
we visit to one of the regular resturent for dine and we found rate card given by resturent is lasser than rate card given by swiggy for that we write down mail to swiggy.Then they explained to me that delevery and dine rate card is diffrent in resturent.For that i request the resturent to packe the food for home delivery. and found the same rate.
kindly take the corrective action against these online food provider so that they will not chaet the customer by changing rate card.

Ordered mutton mandi using swiggy.com mutton seems to be smell and was as if it was cooked last night. I prefer to throw it off then contacted swiggy multiple times but in vain. Bull # service i paid 900 plus for order n they are not willing to assist in any way. Money is not a matter but the service and the way they assisted was pathetic and irresponsible

Hi my name is keyur shah. I was ordering food through swiggy from indian burger house dombivali east through swiggy app. But when i saw the menu rates they where charged much higher than actual prices at restaurant plus they are charging extra for delivery... Prices in food menu which is available at restaurant is much lower than which is shown in swiggy app.. Pls do something about this...

I had paid 1600 rs through online for ordering in mcdonald.

I even escalated to swiggy, they promised be to payback in 7 days still not done.

Again they delayed for 6-7 days, so every day think for how many customer they do this kind order and how they make money.

Also promised a coupon as compensation but all is fake.

I request you all people be aware and dont order from swiggy,

I had bad experience from swiggy, this is 3 consecutive time happing

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Hi!

This swiggy delivery boy demanding the joint restuarant to switch off the music because he wanted to prey or just because the azaan was going on around 1:15pm.
Our management requested him to use our director's cabin for the prayers but he refused & started saying that we dont have any value for their prayers & all.
We offered him a cabin without disturbance for offering prayers but his unreasonable demand that the whole restuarant's music should switch off is not acceptable.
We don't know his name but his contact number is [protected], order number : 2820 of 10dexpress kitchen. Dated : 23rdjuly, 2018 from the joint, road number 8, banjara hills.
Kindly groom your team for not asking the hotel management for such unreasonable demands also abusing our security for the same.
Request you to take some immediate action on such staff wherein there are very rude while interacting.
Thank you.

Regards,
The joint team

Hi customer care,

One boy has misbehaved in suncity apartment iblur village outer ring road sarjapur. He (Nagraj) came in society for food delivery around @ 1.38 pm on 22july 2018.
He pushed me out from lift in basement and argured lot.
Please donot send suchkind person in society
I hope you vil take action against him
I have his photo and order no details.

Thanks in advance.

I have ordered from swiggy and the location was not correct as it might be the Application of swiggy problem, after that I have called the agent who was assigned to the order and explained him the location but after that he was very rude and he started agruing over the phone for adress, I have explained him 3 thrice the location but he when he came to I told I am trying to explain him the adress but he is so rude and said I am not it father's server and do what u can do. I am going to register with consumer forum and also have a advocate how will file a case against this. Swiggy or his agent are not giving a free services to me I am paying for it and expect the same. I never had any issue with swiggy and this is the first time which happened. I am open for any conservation on this my mail I'd is [protected]@ gmail.com, I have order this from different number