Swipe Telecom Complaints & Reviews

Dear swipe mobile team, order id: od[protected] badarinadh. Chinimilli flat no.402. Sunshine residency, mobile swipe elite star - 4g volte (Black, 16 gb) not working properly charging issue, tax invoice # f0ysf[protected], please resolve it, can i claim under warranty almost 6 months back i contacted ur service center in koti. I have given bill invoice to your service center he didnt responded, my mail id [protected]@gmail.com, [protected]. Imei. S. No : [protected]

For kind attention of mr saurab — plese respond

Dear sir,

I had submitted my swipe phone for repair on 13/01/2018.
I have been phoning the service center regularly and i have been told, that my handset has been send to head office for repair and the latest status is that it has been assigned to a engineer for repair.

It is already more than 2 months — now, i am facing v v difficult situation without my phone.

Please look into the matter and expedite the repair..

Please as a courtesy, please at least reply to the mail!!!

Also please inform me the present status of repair of my smart phone.

Thanking you

With regrads
Parag gupta

[protected]

Dear sir/ madam,

First of all i’ve been struggling to get my device from your service centre in panaji, goa after servicing which i had given in the month of november 2017.
Till date i have not got my device back.

Work sheet number : swpascga198pan127
The reason: after servicing the tab, back cover was not sent to goa service centre by youll.
After several attempts from my side by calling your customer care centre, they sent it but as per the service centre in goa he said the back cover which is sent by you’ll doesn’t match.

As per him he sent you mails for which there was no revert from your side.

Request you to do the needful at the earliest failing which i may have to take legal action.

Hi,

We bought this mobile-SWIPE Elite 3 from flipkart on 25thAugust 2017 .

Initially the phone used to buldge when we would charge.We tried calling
swipe with this complain .It is so difficult to contact swipe customer care. No one lifts calls in customer care and after calling repeatedly, regularly or waiting for 40 mins some one answers.We received suggestions like-"It happens for first few days and then settles down" or "it happens when mobile is in humid place" or "you are over charging it " etc .As days passed by the phone would get heated up while charging and we would get scared to use it or charge it.Later the phone would never get chrged to 100% and the charge would drop to 10% with in 1 hour.

After many such disturbing incidents we tried contacting customer care for battery replacement with in warranty period. We got local service center number and contcted them.On 22nd feb 2018 We gave the mobile to Mangalore service center for battery replacement.Even today we are still waiting for battery to be replaced...
Every time we call random, careless response continues.The battery was suppose to be replaced within 1 month but they have been postponing and evading .First they told by 1 april you will receive your battery then they told battery was out of stock so you will receive on 6 th May.Now No one is lifting call at all.

I request Indian Consumer Complaints forum to help us to get proper service, response and battery replacement from Swipe company

Thanks,
Sharanya

Dear Sir/Madam,

I have bought a cell phone (Elite Max) of Swipe brand on 21 May 2017 from flipkart. After few months automatically it's battery swelled. I went to the customer care office of swipe in Bund garden Road, Pune. They said it's happened due to long time charging but I never did that at this time I took that issue lightly and that time they took from me Rs 2000 /- even my phone is under warranty.

After few days same problem happened once again and I gave my cellphone to them on 13/03/2018 and at this time they said they will do replacement my cell phone. I'm tacking follow up for same from date of submitted my cellphone to replacement but always they are giveing me some reasons to neglecting me and trying to avoid to give me replacement of my cell phone. I went 6 to 7 times there some time they said we will deliver your phone by Currier to your home address or some time they said we have sent back to your phone to our plant because you are not came to collect it. I don't know why the people doing like this. Pls help...

Swipe Contact Number[protected]
Dewal- [protected]

Request you to kindly do the needful..

Regards,
Mahesh Waykar
[protected]

I had order swipe elite max mobile to flipcart and it was delivered through flip cart on dated 22 may 2017. I am sending the order details and product details for your reference.
Order id: od[protected]
Product: swipe elite max (Onyx black, 32 gb)
At the time of purchase, there was lot of issues regarding
1. Battery 2. Automatic power off 3. Usb not support. I had also written the mail mail date - mon, jun 5, 2017 at 5:36 pm [incident: in[protected]], but there were no response from the concerns. Now, this mobile has become really a problem to me due to all above three issue.. You are requested, please replace my mobile or please help me to provide the service center in kota (Rajasthan). So, that i can share and find a solution of my long lasting problem.
Kindly help.

Regards
Anshul shamrma
4-e-21, talwandi,
Kota (Rajasthan)-324005
Mobile no. - [protected]

Sir
. Mera handset swipe elite plus hai, jo ki lte hai jiski wajah se. Muje phone call ke waqt network ki diqqat hoti hai, call baar baar disconnected ho jata hai, baar baar net band karke chalu karna padta hai, aapse haath jod kar vinarm vinti hai. Merharbaani karke volte ka update bheje ya kare aapki hamare per bahoot bada ehsaan honga, i
M. Shakir chouhan khandwa (M. P.)
[protected]

Hi,

I have purchased may 2017 swipe elite sense mobile from flipkart.
November 2017 found screen display issue. So visited bangalore sri sai mobile service they found it is manufacturing defect, so logged request to swipe for display parts.

Job card no : ka-ban-ssc-094.

I have called sofar 150 calls to customercare they always says parts none availability so will dispatch 15 days or 25 days later. Some time say parts available and with qa team they will delivery by 15 days later without fail.
But 15 days later call them again they will start saying parts not available.

Till date lots of time cheated to me. They say january 2018 part available and now in qa team for testing will get dispatched 28 th jan 2018 but not received again called them feb 2018 they say again parts not available.

Asked escalation person or team they said do not have anything. I have called pune direct company they say should call only customercare.

Sofar not received and not used that mobile 6 months.

If parts not available then why company launch product and cheat customer.

Please log a compliant and get it repaired or revert my money back.

5th reminder
Jobsheet no swapascmum73-kal2101
I have submitted my mobile at swipe mobile service centre kalyan west on december 23rd 2017 regarding battery issues (Service centre people told me i problem will be resolved within 15 days but now its 04.04.2018, i called service centre as well as company customer support nos but still my problem not been resolved, they are just informed everytime wait another 1week or 15days. Its already 3 month passed. What to do??? Mobile still is in warranty, bought july 2017.

‌mobile phone battery has been damaged and i have been looking for a service center for 1 to 2 months and the soft komal dth athorized in kolhapur
‌the service center is showing but they are closed. They are closed but still on the contact website.
‌service center is showing but they are closed. They should be removed, even if they are still on the contact website, and no services are provided by swipe telecom, there is no service center anywhere in sangli. I still have not got the swipe alite 3 battery...

I have bought swipe mobileelite vr 4g 5.5. inch screen, 3000mah battery 0n 26/9/2017.its battery damaged battery and set 0n 6/2/2018.complaint was done via no.5237537 on shopclues fromwhere it was bought.no response tillnow from shopclues and swipe .photo is attached.
complaint was done on 19/3/2018 .but, no respense, wrong service center list given.out of 5, only 1 was correct . that also refused to attend.

I have submitted my mobile at swipe mobile service centre kalyan west on december 23rd 2017 regarding battery issues (Service centre people told me i problem will be resolved within 15 days but now its 04.04.2018, i called service centre as well as company customer support nos but still my problem not been resolved, they are just informed everytime wait another 1week or 15days. Its already 3 month passed. What to do??? Mobile still is in warranty, bought july 2017.
Vijay [protected]

I have launched complaint thro your surat G-Tech services - surat complaint no SASC GUJ 1143962 / 02.02.2018 . Pl let us know the status of my Phone . no reply from your customer care no and service centre also in out of range.
Pl reply for the above complaint status.
[protected][protected][protected]
v.venkatraman
rajkot
[protected]

Battery damaged and resulted in screen crack. It was damaged on 6/2/2017.
Swipe service center refused to attend. Secondly, swipe failed to register complaint.
It was bought from shopclues. It registerd complaintno.5237537 on 6/2/2018
But, no action. They provided wrong service center also.
Complaint was done first time on 16/3/2018.
No response yet.
It seems no body is carin

Jobsheet no. Sascup2122335

Sayyed hasan
Do not buy swipe elite vr. It is very bad product. Every time it is hanging. This company has only one service center in pune only. If your hand set has problem. The delhi service center will send your set to pune.in pune swipe company will take up to 45 days to repair it. May be they will return back as same condition. Because swipe company has no repair specialist. Please do not buy swipe smartphone.

Thanks
Sayyed hasan
Delhi
[protected]@yahoo.com
Yesterday at 18:15
Sayyed hasan
Customer care
Swipe
C-ii/167swipe india
F4 a/b/c, metropole building,
Near inox theatre,
Bund garden road,
Pune – 411001
[protected]@justswipe.com
[protected]@justswipe.com

I need to tell that this phone. Since i buy it was hanging.
Please tel me when i will get my set back. Now seven day has been past. We need it soon. Please do not delay more send it back soon. We can not wait too much. If you require my smartphone for more time. Please give me other smartphone for use. Please check properly before send it back to me.

Reply me soon.

Yours
Sayyed hasan
Near akbari masjid new ashok nagar,
Delhi-96, india
[protected], [protected]
Yesterday at 18:17
Sayyed hasan
Jobsheet no. Sascup2122335
Yesterday at 18:17

Pl. Arrange to replace battery as battery was damaged and handset screen cracked. It was bought fron shopclues 0n 26/09/2017 via order no.[protected].
Ihe battery damaged, complained shopclues via no.5237537 on 6/2/2018
They sent to phadganj swipe service center. Service person told to give complaint in writing. No body is ready to give in writing and its guarantee time is passing
Pl. Look into matter, otherwise i am going to consumer court and moreover i have all recording with swipe toll free person, service center and shopclues
Dinesh

Hi team,

This is in reference to job sheet no. Mum-chm-se-728 and swpascmum75-che779 for which i am not receiving any status either from the swipe head office and mobile service centre.

I had purchased my phone swipe elite plus (White, 16 gb) from flipkart dated 04th jan 2017 and it was covered under warranty when submitted to service centre (Satellite electronics swp 125) facing software issue in the month of september. Job sheet was created with no. Mum-chm-se-728 and i was told the issue will be sorted out and my phone will be delivered within 45 days.

When approached to service centre i have been told due to internal system and parts availability issue head office was not able to repair and deliver. Second job sheet wuth reference no. Swpascmum75-che779 was created dated 30th november 2017.

This is to notify that i have been doing regular following up with swipe head office and service center from september when the first job sheet was created but still not get getting correct status and response when the phone will be delivered. Its been more than 6 months and still the issue not been resolved and despite of regular follow up and not getting any assistance on this.

As per latest update received the phone will be delivered to me on 15th march 2018 and i would like you to make a note that if i am still not receiving my phone with repair done within a week that me make go ahead to file a official complaint to consumer forum against head office for the false commitment made from the past 6 months and issues faced from my side.

Kindly acknowledge the email and revert back at the earliest. Awaiting for your response on this email as of today itself with all the details.

Regards,
Amit

We swipe a amount 254201/- (Two lakh fifty four thousand two hundred and one) on 03.03.2018 till now it not credit in our account and swiped references number is[protected]
And we have been attached slip copy and invoice copy and when ever we swiped big amount same problem was faced by your side so please solve this problem as soon as possible

Restricted number :[protected]
Company name : sree arumuga steel traders
If any regarding detail make call for this number
[protected]
Sai vishnu

Ghatiya aur faltu company hai tumhari swipe mobile ki...

Kalyan west service center hai tumhara..
.

Vaha ke staff ko baat karne ki bhi tamiz nahi hai...

Dadagiti aur maramari ki language mai sabse baat karte hai...

+ service bhi sabse ghatiya se ghatiya hai swipe mobile ki...

Mere mobile ke battary ka problem hai warranty mai hai abhi bhi phir bhi naatak kar rahe hai...

Haalaki kahi bhi likha nahi hai tumhare torms and co ditions mai ki hum battery phug jaane par badli nahi karke denge karte...

Ghatiya chor aur faltu se faltu company aur service hai tumhari swipe mobile ki
...

Shame shame shame
...

The cell gets heat up soon n frant camera is not working.. So i want to take stricken action on this.. I had been given this phone one o[censored]r store tht is om sai creation but they misguided us.. N took the phone n kept it ther only for 1 month doing nothing... N told to call customer care n send a mail.. N ur mail sport was also not delivering the messages so keeping do the needful