Dec 05, 2017
Updated by वेद आर्य 1. WO No mp INd ec 1482. Dt 13/10/17.
2. WO No mp INd ec 1527. Dt 13/11/17.
3. Email dt 20/11/17--
Dear Mr. Arya,
Greetings From Swipe,
As per the attachment received, we had check the details your device is repair and ready which central personnel . Request you to kindly visit the center and check with the further updates against your case.
However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.
Thanks and Regards,
Swipe Team.
From: V B Arya [mailto:[protected]@yahoo.com]
Sent: Monday, November 20, 2017 11:20 AM
To: customercare
Subject: RE: Non return of my handset after due repair.
See the attachment.
On 20 Nov 2017 11:13 a.m., customercare <[protected]@justswipe.com> wrote:
Dear Mr. Arya,
Greetings From Swipe,
As per the mail we request you to please share the job sheet/ work order number with us if the device is submitted in service center, as once we will receive the necessary details will inform you against the complaint updates .Thank you for your patience and cooperation.
However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.
Thanks and Regards,
Swipe Team.
4. Email dt 13/11/17.---
Dear Mr. Arya,
Greetings From Swipe,
As per the mail this is to inform you that we have escalated your complaint to our higher department against the repair of your device.
However kindly provide us the turnaround time of 8-10 business days to repair and does the quality check of your device.
However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.
Thanks and Regards,
Swipe Team.
From: V B Arya [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 5, 2017 12:38 PM
To: customercare
Subject: Fwd: RE: Non return of my handset after due repair.
Refer your mail below. Reply about the status of my phone, if you are in a position to. No call from your service center yet, very strange.
V B Arya.
[protected].
[protected] Forwarded message[protected]
From: customercare <[protected]@justswipe.com>
Date: 22 Nov 2017 11:18
Subject: RE: Non return of my handset after due repair.
To: 'V B Arya' <[protected]@yahoo.com>
> Dear Mr. Arya,
>
>
>
> Greetings From Swipe,
>
>
>
> As per the updates we had received we request you to kindly provide turnaround time till 28th of November to repair the device and dispatch the same to you. We request you to please reply to this mail for any further queries. At the outset please accept our sincere apologies once again for the inconvenience this may have caused to you. We appreciate and thank you for the patience reposed and generosity displayed while addressing this issue.
>
>
>
>
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>
>
>
>
>
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> However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.
>
>
>
> Thanks and Regards,
>
> Swipe Team.
>
>
>
>
>
>
>
> From: V B Arya [mailto:[protected]@yahoo.com]
> Sent: Tuesday, November 21, 2017 9:48 AM
> To: customercare
> Subject: Non return of my handset after due repair.
>
>
>
> Please take a note of following points in this regard:--
> 1. I have deposited a functionally working smart phone with problems of os and battery on 13/10/17 at your service center at indore vide wo no- MP-IND-EC-1482.
> 2. Until 20/11/17 no satisfactory answer given by service center or customer care. On 20/11/17 when contacted service center personally, they said set is sent again to company for a replacement. A new wo no- MP-IND-EC-1527 dated 13/11/17 have been given to me on 20/11/17 only.
> 3. Service center's phone number given[protected] is non functional, as they said yesterday.
> 3. All this seems to be a cover-up of deficiency in after sales service and inefficient service facilities of product.
>
> This is being referred to consumer forum Indore office.
>
> V B Arya.
> Indore.
>
>[protected] Forwarded message[protected]
> From: customercare <[protected]@justswipe.com>
> Date: 20 Nov 2017 11:40
> Subject: RE: Non return of my handset after due repair.
> To: 'V B Arya' <[protected]@yahoo.com>
>
> Dear Mr. Arya,
>
>
>
> Greetings From Swipe,
>
>
>
> As per the attachment received, we had check the details your device is repair and ready which central personnel . Request you to kindly visit the center and check with the further updates against your case.
>
>
>
>
>
>
>
>
>
> However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.
>
>
>
> Thanks and Regards,
>
> Swipe Team.
>
>
>
>
>
>
>
> From: V B Arya [mailto:[protected]@yahoo.com]
> Sent: Monday, November 20, 2017 11:20 AM
> To: customercare
> Subject: RE: Non return of my handset after due repair.
>
>
>
> See the attachment.
>
> On 20 Nov 2017 11:13 a.m., customercare <[protected]@justswipe.com> wrote:
>
> Dear Mr. Arya,
>
>
>
> Greetings From Swipe,
>
>
>
> As per the mail we request you to please share the job sheet/ work order number with us if the device is submitted in service center, as once we will receive the necessary details will inform you against the complaint updates .Thank you for your patience and cooperation.
>
>
>
>
>
>
>
>
>
> However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.
>
>
>
> Thanks and Regards,
>
> Swipe Team.
>
>
For updation of the details.
V B Arya.
[protected].
Now I want this item through courier 190015 JK Nowgam 190015
Name Malik Basharat
Mobile no [protected]