Symphony Limited Complaints & Reviews

Hi,

I raised a service request for my cooler almost 2-3 weeks back for which I was told I'll be getting a call from technician, which I didn't receive. Later on the customer executives closed the ticket stating customer not reachable for which I don't think I got any calls from Symphony. Also even if that is correct as they say I should have received a message (all standard companies do that)

Anyways, they raised...

Sir,
I have strom i 70 cooler where power supply board is burned and need to be replaces kindly guided according to attached picture.
Note: here in bettiah/ pin code 845438 service centre is useless kindly provide genuine and proper service centre in our locality for your brands reputation. Hope your understanding will be appreciated to us.
Thanks...

Hi,
My name is shrikant gaware. I am from pune, maharashtra, india.
On 25.03.2019 i bought sympony 50 slim from shop keyour karve nagar pune.
I paid 5000 rs inr by debit card.
They sent me a old piece which was demo piece i saw at the time i visited their showroom the previous day.
They also agreed that this is their mistake and they will refund it.
Today 27.03.2019 i called them and they said they...

I brought a symphony air cooler last month, with in a month i call to customer service lot of time. I have a problems like water pump not working, water coming out, cooling not working. Technician coming and checking the problem. One or two days again the same problem. I ask them to exchange that but they are saying only we will do the service, we will not exchange the product.in one month this much problem means, how this product will work...

Hai sir frm shubam electronics and home appliance vidyaranyapura
Akhil m
No 48 anandpura circle t c palya main road b 16
Ph [protected]
Customer purchase on 03/03/2019 next day 4/3/2019 complaint leakage problem complaint no bn[protected] still nw today noone visit technician daily call eveng i ill cum mrng aftrnoon wat the hell service stil how days u require to visit customer place...

Mobile [protected]
I have a symphony diet 50i cooler.
I had registered complaint for replacement of pads and customer care told me that the pads cost is rs.350.
Also i have check the spare parts price list on symphony website and their also the pad price is rupees 350.
But when service centre people called me they told me that the pad price is rupees 1100 and not 350
Please tell me why the customer care and...

Hi team, Refer Service Request Number BN[protected]; raised on 16th Feb attended on 18th Feb, 9 pm approximately ; submersible pump replaced but was charged 1350 INR and an additional 300 INR for service totalling 1650 INR ; Symphony website says spare parts cost of submersible pump is 560 Only ; kindly look into the same ; Air cooler Model is Hicool...

Unethical behavior and bad service

I have purchased air cooler from you company in 2017. Whose warrant is out. I was facing an issue in the Cooler of high noise.

For which I gave complaint to you are customer care. Your person came and changed some water motor I think and took an amount of 1300rs from me. He told it has a warranty of one month if there is any issue then let me know.

He also told...

Hi sir mera name faizal g. Patel hai me kondh village, ta - valia, dist - bharuch ka rehnewala hu. Ankleshwar se 12km pe mera gaun hai and mera contact nom [protected] hai. Mene gas gyser buy kiya hai apki compny ka to usko jab chalu karte hai to burner chalta hai fir automatically burner bandh ho jata hai garm pani nahi ata hai so mery request hai ki mera solution ap karoge....

I have complained 5 times and registration also taken, they didn't responded and irritating with reply that they attended and problem was resolved.these service people are really cheating the customers and company.what I trusted about company is all hurting with the service.my registration id is TI[protected].if I want to talk customer care means they respond in Hindi, they don't even understand simple English....

Symphony diet 50i cooler
serial no[protected]

I had requested for a warranty service for the cooler Symphony diet 50i on 17/09/18 (service request no. - AL[protected]). Somebody from symphony had called me and a technician was scheduled to come within few days. I had tried calling him back and also the customer care helpline([protected]) but no one has answered the call.The customer care helpline is so poor, i have...

I logged a complain regarding the air cooler diet-50i (Which is still in warranty). They gave me a complaint id dl[protected]. But, they are not fixing it. Whenever i call them they put me on hold for 15 minutes and give me a standard reply that they will escalate this issue with their manager. It has been more than 15 days since i logged the complaint....

I have purchased Symphony Cloud Wall Mounted Air Cooler[protected] from Urban Electricals at 824/1/3/C, 1st Floor, Sukhdev Nagar, Kotla Mubarakpur, New Delhi, Delhi 110003 on 8th June 2018

From the first day I am facing alternate problems in this cooler, I contacted the dealer several times for every single issue and he said that he will send the symphony customer technician to solve the issue. Every time it takes 10-12 days...

Dear concern,
I have logged a complaint on 27 aug for my cooler with case id dl[protected] but till today (9 sep) case has not
Been attended. Now i called up in call center to check my complaint status & i was surprised to know that case was closed without any resolution.
I have spend the money to get the services but my experience was worse.
The product quality is also not good because i have purchased the...

I have purchased Symphony Cloud Wall Mounted Air Cooler[protected] from Urban Electricals at 824/1/3/C, 1st Floor, Sukhdev Nagar, Kotla Mubarakpur, New Delhi, Delhi 110003 on 8th June 2018

From the first day I am facing alternate problems in this cooler, I contacted the dealer several times for every single issue and he said that he will send the symphony customer technician to solve the issue. Every time it takes 10-12...

My complaint dated 25th july 2018 has not been attended but cancelled again by the symphony today with a message "dear customer, your service request vz[protected] is cancelled for ringing no answer. For assistance pls contact symphony at [protected]."
I have given my alternate contact number to ensure that no calls are missed. Today i proved again that the so claimed to have called me never ever happened. Not even single call received....

Product warranty registration number 307932 viz. Diet 350t cooler got faulty. Complaints lodged not attended as follows:
1) complaint no. Vz[protected] dtd.10.07.2018, not attended and cancelled by seller on 19/07/2018.
2) complaint no. Vz[protected] dtd.20.07.2018, not attended and cancelled by seller on 25/07/2018.
3) complaint no. Vz[protected] dtd.25.07.2018, not attended till date.
Whenever i contacted customer...

Dear Team,

This is regarding service complaint on Symphony
I have given complaint regarding on my new Air cooler which is purchased in May'6'2018.

I have given complaint from symphony customer care regarding motor sound in June month but still there is no response from any one
I have raised 4 complaints regarding this and finally i called customer care & they have share contact person number but...

For last four days, I, being one of your loyal customers for last 15 years almost, lodging a requests to have my cooler(jumbo, S-6000) serviced including the change of pads, , ...but no satisfactory answer I received properly . Daily on calling, I am given feedback that we have sent the requests to the workers. When, I talked to the workers they disgracefully replied to contact to the company. Very disgusting experience I had with your company.This...

My complaint was registered vide nd[protected] on 14th june 2018 and engineer visited me next day and told me that my motor needs to be replaced, so he went away and told that he will come next day.
Nothing happened and he never came nor i got any call from symphony team after that.

After a week or two i complained to customer care again and they said they will do their best, i waited again nothing happened no calls...