Symphony Limited Complaints & Reviews

I purchased symphony diet 12t cooler in mar'19. Currently the water pump seems to be not working. I logged the complaint cn[protected] and waited for response but didn’t get any.

When i didn't get any response, i tried to reach them multiple times, they would inform me that it would be resolved the same day but nobody would turn up. I have been getting same response from them for the past week.

My first ever service experience with symphony has been horrible so far.

Completely dissatisfactory!!!

I never expected such resonance/ service at least from a brand like symphony.

Request you to please, get someone assigned to my complained & get my cooler fixed.

I have purchased symphony 41kaizen air cooler. This entirely different from its looks within aday i realised that symphony is selling such worst products it's nothing less than sterling money from people's money. It's very small than in the picture. Such aworst product. Idont have words to describe. I have paid 8100 for my bank but for what i don't know. Symphony is making a joke of its customers. I have purchased it through flipkart. From the day i booked untill i received the product they have torched me. Flipkart said they will delivered the product on 9th and they delivered it on 16 that too after heated arguments with flipkart s customer service many times.in one way i can say this is worst experience i had in my life. Words are not enough to explain the pain, the anguish i went through during the entire process.

On 4 april 2019 i have preceded symphony deit50l.
In this week it's not cooling fast and soomoth
Please give feedback as early as possible
Kindly i request solve my problem.
सिंफनी कूलर हे जग विख्यात आहे त्या मुळे घेतलं घरचे लय ओरडले हे कोणत्या कंपनीच आहे बदलून डेजर कुलर आणा म्हणाले
सर माझे कूलर थंड होईना गेले माझी समस्या सोडवा
धन्यवाद पार्टी आभार

Hi,

I bought new air cooler from bea, tatabad, coimbatore branch.
Purchase date : 10.04.2019
Purchaser name : dhilipkumar v

Air cooler is not working now.

I called to bea service center and they told that will send service guys.

How come a new products is not working.

I lost confidence with symphony products.

I would like to get this product replaced.

Regards,
Dhilip

I had purchased symphony ice cube 17i 18 months back and all the sudden it stopped working. Registered a complain with symphony and after so many follow-ups (Morethan 4 days) technician came and checked the product.

Initially he told that pcb board failure and that needs to be replaced since it cannot be serviced. He quoted rs.1200/ since we dont have option we accepted to replace, then he told that honey comb pad also needs to be replaced as its worn out and that cost rs.1000/ we accepted that and he told both needs an order placement which will take a week time.

Later he told motor also need to be replaced which will cost rs.2500/ we got doubt and asked how are you saying that, he told some story which we cant accept.

I doubt they are trying to replace all parts to get more money from customer. If a product dosent work for 2 years and it cost morethan half of the product cost.

I want the replacement of blower motor of my room cooler (Diet model)., that i purchased approx 7 to 8 years ago. It's not in warranty. I will pay the charge.
I called the customer care also... I am trying to contact u from the last one week. It's always busy. I will be thankful i[censored] will send someone from your company to help me out.
It's jasbir singh
From house no. 86 gagan vihar extension, east delhi 110051

I have raised a cooler service request number bl[protected] on april 1, 2019 and before this one complain on 23 mar, 2019 which was closed without even contacting me. The call centre callers are fraud as they cannot provide date and time for the technician to be available. The mode of operation of the company seems to be do not provide service and spares in the open market and force the consumer to buy new product instead of getting maintenance. Even the drain plug is not available in market. Such a shame for the company.

Hi,

I raised a service request for my cooler almost 2-3 weeks back for which I was told I'll be getting a call from technician, which I didn't receive. Later on the customer executives closed the ticket stating customer not reachable for which I don't think I got any calls from Symphony. Also even if that is correct as they say I should have received a message (all standard companies do that)

Anyways, they raised another ticket for which I got a call and I asked him to come on next day, 3April, 2019 as current was not there. He convinced he'll come next day, I took a leave on that day but he didn't turn up or received any call.

On 4April, I called to Symphony, They gave me so called ASP number([protected]) which was even worse.
1.They are not Symphony
2.They put me on hold for more than 15 minutes without any response
I called again and they were delegating my call to some other service center.
Symphony - 1ASP-2nd ASP which Symphony might not be aware of: dont you think its data leakage

Apart from that,
1.Customer care number [protected] is not reachable most of the time
2.'Symphony care' chatbot available on their website is too slow
3.Customer executives do not answer correct regarding service requests.

Again on 5thApril, I got phone number of Symphony branch head bangalore, whom I provided the details (ticket number) but nothing happened.

I doubt, even if I get the service before this summer ends (which is doubtful)how authentic it would be because you are outsourcing it to some other service provider the whereabouts of whom even you are not aware of.I should rather think on calling a local service provider at least whom I can catch hold of if something does not work properly.

Seeing the behavior of Symphony I feel even the CEO Mr Vijay Joshi wont be getting sevice .

Sir,
I have strom i 70 cooler where power supply board is burned and need to be replaces kindly guided according to attached picture.
Note: here in bettiah/ pin code 845438 service centre is useless kindly provide genuine and proper service centre in our locality for your brands reputation. Hope your understanding will be appreciated to us.
Thanks

Hi,
My name is shrikant gaware. I am from pune, maharashtra, india.
On 25.03.2019 i bought sympony 50 slim from shop keyour karve nagar pune.
I paid 5000 rs inr by debit card.
They sent me a old piece which was demo piece i saw at the time i visited their showroom the previous day.
They also agreed that this is their mistake and they will refund it.
Today 27.03.2019 i called them and they said they tried to give me different options to which i did not agree.
So they said they will refund the money.
In evening till 6 they call me back and said that they have few more options.
I am not clear what should i do to get the money back from the showroom keyour.
Please help me on this.

I brought a symphony air cooler last month, with in a month i call to customer service lot of time. I have a problems like water pump not working, water coming out, cooling not working. Technician coming and checking the problem. One or two days again the same problem. I ask them to exchange that but they are saying only we will do the service, we will not exchange the product.in one month this much problem means, how this product will work for long time.
Model - diet t12 symphony air cooler.
Number - [protected].

Hai sir frm shubam electronics and home appliance vidyaranyapura
Akhil m
No 48 anandpura circle t c palya main road b 16
Ph [protected]
Customer purchase on 03/03/2019 next day 4/3/2019 complaint leakage problem complaint no bn[protected] still nw today noone visit technician daily call eveng i ill cum mrng aftrnoon wat the hell service stil how days u require to visit customer place

Mobile [protected]
I have a symphony diet 50i cooler.
I had registered complaint for replacement of pads and customer care told me that the pads cost is rs.350.
Also i have check the spare parts price list on symphony website and their also the pad price is rupees 350.
But when service centre people called me they told me that the pad price is rupees 1100 and not 350
Please tell me why the customer care and website is telling the price 350 and service centre is charging rs.1100

Who is right and who is wrong

Hi team, Refer Service Request Number BN[protected]; raised on 16th Feb attended on 18th Feb, 9 pm approximately ; submersible pump replaced but was charged 1350 INR and an additional 300 INR for service totalling 1650 INR ; Symphony website says spare parts cost of submersible pump is 560 Only ; kindly look into the same ; Air cooler Model is Hicool

Unethical behavior and bad service

I have purchased air cooler from you company in 2017. Whose warrant is out. I was facing an issue in the Cooler of high noise.

For which I gave complaint to you are customer care. Your person came and changed some water motor I think and took an amount of 1300rs from me. He told it has a warranty of one month if there is any issue then let me know.

He also told me to change the water in it and you can start using my cooler. After he went, I changed water and started. Sound issue got resolved but sand water was getting pushed from airlet. Now he is saying I need to give more money then only he will come and repair it.

I informed your customer care. They told they can't do anything. You have to follow what company person says.

Let me is this you company giving customer service???

This is leading to bad customer satisfaction. In future such incident will let to decrease of your company reputation.

I also work for a big and reputed company which has best customer service. Your company, I won't recommend also by mistakenly.

Please let me know what is your action plan. Also I want my cooler to repaired without any extra amount. If not I may need to go to next level if escalation.

regards,
Radha Chandran
[protected]

Hi sir mera name faizal g. Patel hai me kondh village, ta - valia, dist - bharuch ka rehnewala hu. Ankleshwar se 12km pe mera gaun hai and mera contact nom [protected] hai. Mene gas gyser buy kiya hai apki compny ka to usko jab chalu karte hai to burner chalta hai fir automatically burner bandh ho jata hai garm pani nahi ata hai so mery request hai ki mera solution ap karoge.

I have complained 5 times and registration also taken, they didn't responded and irritating with reply that they attended and problem was resolved.these service people are really cheating the customers and company.what I trusted about company is all hurting with the service.my registration id is TI[protected].if I want to talk customer care means they respond in Hindi, they don't even understand simple English.

Symphony diet 50i cooler
serial no[protected]

I had requested for a warranty service for the cooler Symphony diet 50i on 17/09/18 (service request no. - AL[protected]). Somebody from symphony had called me and a technician was scheduled to come within few days. I had tried calling him back and also the customer care helpline([protected]) but no one has answered the call.The customer care helpline is so poor, i have tried calling them several times but it keeps saying all executives are busy attending other calls for hours. Also the Symphony website is not working, gives Runtime error.

Problem details - The pump does not seem to work, the problem has been there for few months. The water level does not decrease for many days.

I logged a complain regarding the air cooler diet-50i (Which is still in warranty). They gave me a complaint id dl[protected]. But, they are not fixing it. Whenever i call them they put me on hold for 15 minutes and give me a standard reply that they will escalate this issue with their manager. It has been more than 15 days since i logged the complaint.

I have purchased Symphony Cloud Wall Mounted Air Cooler[protected] from Urban Electricals at 824/1/3/C, 1st Floor, Sukhdev Nagar, Kotla Mubarakpur, New Delhi, Delhi 110003 on 8th June 2018

From the first day I am facing alternate problems in this cooler, I contacted the dealer several times for every single issue and he said that he will send the symphony customer technician to solve the issue. Every time it takes 10-12 days to resolve the problem and fixed it.

It was my impression and thought that sometimes it happens with electronic products and I also understand always try to give a fair chance to company to resolve the issues. Despite of so many issues with brand new product I never asked any kind of replacement or refund. I feel very disappointed with worst cooling performance and the quality of product but somehow i needed that why i always convinced with dealer.

Today, I am very frustrated because my 60 year old mother & sister were sleeping in the same room where cooler was installed and I am shocked and surprise at 3:30am all of the sudden cooler and its parts fell on the floor near to my mother’s leg, it was most shocking for me, Thanks to God no one was hurt in the accident.

It’s been a horrible experience since the day i bought such a useless air cooler from the symphony. It was my mistake that I believe on the brand name because I have believed symphony such a brand.

I feel very disappointed with worst cooling performance and this unforgettable shocking incidence of today. Today I am not going to raise any complaint to my dealer as well customer care center because now servicing or replacement is just not acceptable anymore.

Now it’s high time and this is utterly outrageous and completely unacceptable. I am very disappointed with what happened and ask you to please take back your product and refund me my money on immediate basis.

Look forward to your earliest action on the above

Regards

Veeru Sahani