Symphony Limited Complaints & Reviews

I had purchased a Symphony Touch 110 air cooler on 11.03.17 from Bharat Electronics & Appliances, Coimbatore and the same was delivered on 12.03.17. At the inception itself I was disappointed since the louvers did not swing properly. They were stuck at a particular point and did not swing inspite of switching the horizontal and vertical swing. Moreover there was no proper cooling even though all suggested instructions were followed. Hence...

Hi,

I bought symphony winter air cooler in may 2016, exactly after one year this summer main motor got break down. I logged the compalint and company routed the complaint to service centre in ghaziabad. The service engr or rather i should say a person came and said that motor has short/burrnt. He said that there water dropped to motor and cuased motor burned. My question is how could it happen when we never ever opened the...

Made a big mistake by ordering this cooler online on 30th June. It was delivered same day by a local seller. Upon connecting, we got a rattling sound from the fan as it was hitting the swing louvers. Upon closer inspection, found that the motor mount bracket is broken in two places. Immediately submitted a service request HY-RS-30F17001 and till today nobody bothered to come and check the cooler. The local service engineer assigned to the...

I bought Symphony cooler Touch 80 on 23rd April 2017. And since then it has been a nightmare. Water is dripping out of cooler. We registered complaints # JP-ST-22F17004. Service officer has visited twice. First time he said this is defective peice and all the 6000 pieces company produces have same issue. Second time he said cooling Pads needs to be changed but the we don't have new cooling pads available. I mean this is reduculas, in two...

I bought a symphony touch 110 cooler in the month of march'17. It start leaking after few days. I raised request to symphony customer care and raised a complaint for the same and technician came and just adjusted the mats and then went but the issue didn't get fix and he asked me to do the same whenever there is a water leakage. But it started leaking continuously even after adjusting mats.

It is total waste of money. I bought...

I had bought this touch 110 cooler about a month ago. This has all the functions working properly except cooling. It is not able to cool properly my room for what it is made. My room has proper ventilation also but this fails to satisfy me on the level of its cooling. I have searched for this problem over internet and found many buyers facing the same problem. I want from the symphony management to take back my cooler and replace it with...

I pruchased a window 70 jet cooler from local dealer named "kejia furniture" on 23/05/2017. The product serial no. Is - "[protected]". Last complain no given by the customer care is "rp-sh-1f17004" due to the careless installation by the installation team i found some problem. I contact many time to customer care, but the gave me complain no. Only, on every phone call. Nobody came to to the site from the company to solve my problem.br...

I had purchased the symphony siesta 70 desert cooler on 26.02.2017. The cooler has a 1 year warrantee. I had issues with the pump last week and had logged in a service request on 5th july. As i am available at home upto 1 pm on working days i had requested to make the technician visit before 1 pm. After several calls to the customer care the technician visited and repaired the product. After the repair the pucp again stopped working after...

I have purchased the product storm 100 ltr in the month of february, after three months i got sound issue over there, i gave 6 complaints

- in the first complaint, one person came and tight one bolt, its working for half an hour and again issue got repeated

- in the second complaint - no one will come : (

- third complaint - one person came and check the cooler and said like "fan threading lost"...

Respected sir,

I have purchased symphony touch 110 air cooler from vidyut electronics raebareli on 06.04.2017. Dealer sold out faulty cooler. After so many reminders they didn't solve the problem. When i install found that their blower cover, clump and plate are broken. From dated 28.05.2017 i call so many times to the dealer and customer care. Both dealer and customer care are not solving the problem. Dealer denied to take...

Respected sir,

I have purchased a symphony touch 55 from shri sidh sales 63/3 the mall kanpur under invoice no. 51 dt. 19th april, 2017.

I would like to inform you that last two days leakage in symphony touch 55 in back left green portion. There is a big technical problem in this touch 55.
Kindly instruct to technician to do the needful and recover this problem so that this type of blunder fault could...

Cooler kharidne k 8 days bad se hi kharabi chalu. Company ko kai bar complaint ki fir 15 din m unka engineer aya to bhi nahi thik hua cooler. Company k log bas ashwashan dete h ki kal ayega psrso ayega engineer lekin engineer 20 din m aya or wapas cooler m yhi problem to engineer ka jawab tha y to esa hi rahega kuch bhi kar lo water lickage to hoga hi.
Very bad company mere to 15000 ki watt laga di company walo ne....

Complaint no hy-rv-5e17004 is still pending since 07 may 2017. I contacted many service executives, but it has not been resolved. Because of your defective product i am suffering a lot. Your technician had visited, and was assured that he will replace the defective part within a week. Since last one i am suffering.
It is requested look into the matter and resolve the issue at the earliest. Buying your product i paid a heavy price...

Today morning we have loged a service request dh-su-5f17001at 10:00am for my cooler jumbo jr, but till the time at 6:30pm no any technician called or came to resolve the issue. This is the case of harassing the customer in the temperature of 38. C. When we have to go to outside for service our product then what is the benefit of symphony's customer services???...

Dear sir, i have purchase two symphony air cooler from shree ram enterpries haveing tin no-[protected], dated - 21/05/17, one cooler is brand new. But the another is a demo piese, it does't have any warrenty card, stand, remote is also not working, and it is full of dust inside the cooler, it is used cooler. Dealer regular commiting to replace the same but when iam asking for the replacement he is avoiding. He is asking to send the old cooler...

Does not cool at all, tried all ways of ventilation. Seems a waste of money and I feel like being fooled.

15000/- it costed and is a complete waste of money. Never thought that organisation like Symphony will make such a product.

I tried calling customer care but they did not solve my problem and said "Demo visit for this product is not given". Are you serious, 15000/- is the cost of product and you dont give...

Purchased aircooler from reliance digital one month before. They sold me a cooler which was already damaged. Its water tray was broken and due to that it throws water from front. I have done regressive followup from both symphony n reliance. They repair the cooler but the problem remains the same. I asked them to replace the cooler. Reliance digital told me that they will replace the cooler but they want noc from symphony. Symphony is not...

Worst service, the cooler was not working within few days, on 7th I have lodged a complaint, on 9th I got a call and I asked the technician to come the next day as I was in a meeting, until 15th I don't have a response and even if I call them, no one was responding. On 17th I have lodged the complaint again and on 19th I get a call asking if I am satisfied with the service. What is this nonsense? When I call them today, they respond telling...

The audacity of selling defective cooler anf telling customers we manufactured this way is something only symphony can do. Please replace it. 3 month old cooler and 4 complaints already!

I need a call... I need a mature customer centric person with eq to deal with me... Your reps are rude

Somebody please resolve this asap as the cooler is becoming a pain and i regert trusting symphony. I know you will not refund...

Sold out faulty cooler. After so many reminders they didn't solve the problem. I had purchased the cooler on 20.05.2017. When I install found that their water pump was not working. From dated 21.05.2017 I call so many times to the dealer and customer care. Both dealer and customer care are not solving the problem. Daily they are saying to wait 4-5 days more. I faced many problems during the day....