Symphony Limited Complaints & Reviews

Dear concern,
I have logged a complaint on 27 aug for my cooler with case id dl[protected] but till today (9 sep) case has not
Been attended. Now i called up in call center to check my complaint status & i was surprised to know that case was closed without any resolution.
I have spend the money to get the services but my experience was worse.
The product quality is also not good because i have purchased the cooler in april 2018 & after 4 months it got failed.

Call center provided me on phone no of local service center ([protected]) but this no is switch off.

Kindly help me here & provide the solution as i am fed up with this kind of service by such brand. New case id is dl[protected].

I have purchased Symphony Cloud Wall Mounted Air Cooler[protected] from Urban Electricals at 824/1/3/C, 1st Floor, Sukhdev Nagar, Kotla Mubarakpur, New Delhi, Delhi 110003 on 8th June 2018

From the first day I am facing alternate problems in this cooler, I contacted the dealer several times for every single issue and he said that he will send the symphony customer technician to solve the issue. Every time it takes 10-12 days to resolve the problem and fixed it.

It was my impression and thought that sometimes it happens with electronic products and I also understand always try to give a fair chance to company to resolve the issues. Despite of so many issues with brand new product I never asked any kind of replacement or refund. I feel very disappointed with worst cooling performance and the quality of product but somehow i needed that why i always convinced with dealer.

Today, I am very frustrated because my 60 year old mother & sister were sleeping in the same room where cooler was installed and I am shocked and surprise at 3:30am all of the sudden cooler and its parts fell on the floor near to my mother’s leg, it was most shocking for me, Thanks to God no one was hurt in the accident.

It’s been a horrible experience since the day i bought such a useless air cooler from the symphony. It was my mistake that I believe on the brand name because I have believed symphony such a brand.

I feel very disappointed with worst cooling performance and this unforgettable shocking incidence of today. Today I am not going to raise any complaint to my dealer as well customer care center because now servicing or replacement is just not acceptable anymore.

Now it’s high time and this is utterly outrageous and completely unacceptable. I am very disappointed with what happened and ask you to please take back your product and refund me my money on immediate basis.

Look forward to your earliest action on the above

Regards

Veeru Sahani

Mobile- [protected]

My complaint dated 25th july 2018 has not been attended but cancelled again by the symphony today with a message "dear customer, your service request vz[protected] is cancelled for ringing no answer. For assistance pls contact symphony at [protected]."
I have given my alternate contact number to ensure that no calls are missed. Today i proved again that the so claimed to have called me never ever happened. Not even single call received.
I request to the concerned to take immediate action on the erring person and depute technician to attend my defective symphony cooler during the summer season, please.

Product warranty registration number 307932 viz. Diet 350t cooler got faulty. Complaints lodged not attended as follows:
1) complaint no. Vz[protected] dtd.10.07.2018, not attended and cancelled by seller on 19/07/2018.
2) complaint no. Vz[protected] dtd.20.07.2018, not attended and cancelled by seller on 25/07/2018.
3) complaint no. Vz[protected] dtd.25.07.2018, not attended till date.
Whenever i contacted customer care, i got the same reply that my complaint is reforwarded to service centre.

Dear Team,

This is regarding service complaint on Symphony
I have given complaint regarding on my new Air cooler which is purchased in May'6'2018.

I have given complaint from symphony customer care regarding motor sound in June month but still there is no response from any one
I have raised 4 complaints regarding this and finally i called customer care & they have share contact person number but there is no use from that
With out cooler managing in my location its very difficult
Request your support from consumer forum

For last four days, I, being one of your loyal customers for last 15 years almost, lodging a requests to have my cooler(jumbo, S-6000) serviced including the change of pads, , ...but no satisfactory answer I received properly . Daily on calling, I am given feedback that we have sent the requests to the workers. When, I talked to the workers they disgracefully replied to contact to the company. Very disgusting experience I had with your company.This gesture can not motivate me to recommend your products.Sorry, V disappointing experience.

My complaint was registered vide nd[protected] on 14th june 2018 and engineer visited me next day and told me that my motor needs to be replaced, so he went away and told that he will come next day.
Nothing happened and he never came nor i got any call from symphony team after that.

After a week or two i complained to customer care again and they said they will do their best, i waited again nothing happened no calls and finally on 28th june 2018, my complaint was automatically closed saying that my phone is not reachable which is a laughable excuse as my phone was working all time and how did i receive their message of this case closure if my phone was unreachable... I called immediately back to customer care and they said to reopen the same service request i. E. Nd[protected], but actually i got a message that a new request is registered by me vide nd[protected]...

Next day i got a call and their executive asked me what's the problem? I told him that my motor needs to be replaced and my previous service request was closed unresolved. He said that my request was at some other branch so he will transfer my call...

After that its again silence, no call, no action, no motor change...

Conclusion - symphony's warranty is just for show, they charge you for cooling pads, they charge you for cleaning service even in warranty and for parts replacements they simply drag the case so that consumer simply gives up on their service...

2 complaints raised both closed with silly reason.

1st comp mu[protected] closed reason don't have purchase bill, who told i don't have the bill?

2nd comp mu[protected] closed reason my mob no. Not reachable.

This both complaints without informing me. When i written a mail to services. Symphony at that time iam receiving msgs with d above reason

I registered a complaint regarding my cooler jumbo 41 on 11th june 2018 as the cooler stopped working but yet not resolved the problem till now.
The tecnicial visited after 4 days and found the motor has been burned. After that there is no revert from symphony till date. I have been called 15-16 times to their service market manager, zonal manager, service provider team and customer care but everybody have attitude and they all said let me check and will call you back but there is no call back even they are not picking up the call also.
Symphony team promised to resolve the problem with 24-48 hours but we are waiting for resolution from last 216 hours (9 days). Even they people are not responding on emails also.
If you don't have manners that how to speak with customer and don't have knowledge about customer satisfaction and don't have a good service provider, please take your cooler back and refund my money.

I had registered a complaint regarding my cooler (Storm100i) on 8th june and till now nobody had even visited and resolved the problem. You promise to pay a visit in 24to48 hours but now its almost 9days since i registered the complaint. I am a retailer of your coolers, so do have contacts with your dealers and even though the complaint is not getting resolved any sooner. Either you resolve this problem soon else i would have to take strict actions against your company/service providers.
Details of complaint-
Name-vijay kumar chauhan
Comlaint no.- (1) gh[protected]
(2) gh[protected]

I have purchased a symphony touch 35 model on 27/04/2018 and on the first day the voice assist feature stopped working. I contacted the dealer and he said that he will send the symphony customer technician to repair it and he will not replace the cooler. Another day the service technician came and changed the pcb (Plastic circuit board) of it and the problem was fixed. I also thought that sometimes it happens with electronic products.
But on 03/05/2018 the cooling pump stopped working and i have again called the symphony service technician to fix that, but he came after 2 days and opened the pump and said that the pump is jammed, he opened and scratch the shaft by blade and oiled it and it started working.

Again after 10 days the pump again stopped working, now i am totally frustrated by this product, i paid 10, 000 for it believing on the brand but its quality is worst and local coolers are better than this.
Whole summer after every 10 days i have to call the technician and wait because the technician says that he will not change the pump until the pump is completely dead and he again opened, scratched and oiled the pump.
Now, i want that the company will replace the cooler with a new one. I don't know why i purchased such a small garbage for 10, 000. And i also want to know why the company is not replacing the defective pump and only oiling it.
Is this symphony they are only spending money on advertisement and not on product quality and service.

Dear sir,

I have purchased symphony touch 110 from dealer of 16200 rupees. But from the first day it's cooling like a fan and water pump faulty. Company technician visit 2 time but unable to solve this issue. Please help. I open complaint and company closed it without resolution. Please help. If product faulty then change and provide a new product. I have opened compalint on social media account and facebook. But resolution. Is not there. I want to registered case against company please help. For process

I have open many time complaints but resolution is not there. Even symphony service engineer told me that same problem is running oveall this product no resolution. There. Is solution is not there then what is about company brand image. Touch 110 is a junk product. My money has been waise to buy this product. Please refund my money and take your junck product.

Dear sir,

I have received a product touch 110 from symphony dealer. Before purchase product i have checked product description. But when i purchase this product i wait whole night for cooling my room.in my room there are three window for proper ventilation. But after this product is failed to cool my room. I have complaint three times but service engineer told me that this symphony product touch 110 all have same problem. I have spent 17000 rupees for this product but this product only worthy 1000 ripped only. Please provide my other new product or refund.

I purchase symphony cloud cooler on 11th may from the local dealer. Cooler doesnt cooling and not working as mentioned in symphony website so plz return this cooler i am private sector employe cant pay for this # i have 10 by 8 house and the cooler doesnt cooling properly company claims for 2000 sq ft area i hope you understand my feeling plz do something for return this product as soon as possible

I have complaints regarding improper service, technician was came at home and said ther is a mistake i will come in a week with a parts, after a week i called him up he said parts are not available wait for it i will cal u after 3 days again i cal the same reason was there, in customer care i have called but no response i am getting its more than 20 days. Summer season has gone now what shouid i do?

The air cooler I possess was serviced a week ago but the replaced pump seems to have an unusual sound coming out of it. I have complained about this before as well but the response was not well received. Please fix it permanently and asap. The level indicator is still not working and the cooler can't be operated due to that. Also the pump makes unusual sound most of the times.

Dear sir,

I have purchased symphony touch 110 on 28th may'18. My room size is 12x12 feet.in room there are 3 windows. Whole night running cooler but cooling like a fan. I am very frustrated because i have believed symphony such a brand. Please take back your product and refund me my money.

Regards,
Rohit kumar jangid
Near hanuman mandir, street no.-1, bhawani
Enclave, basai road, gurgaon-122001
Contact no-[protected]

I bought a Symphony Caxen Jr. Air Cooler from Jay Agency Bank of Baroda building Main Road Ranchi on 18/05/2017 with one year Warranty. On 26/09/2017 i was complain on Toll free No. [protected] of Symphony Ltd with complain No. RA-CA-26I17002 dated 26/09/2017 and complain executed by Company Engineer.Then i was agains complained on 02/05/2018 having complain No. RA-[protected] but SMS sent by Company for cancellation of of complain. I was agains complain on Company Toll free by Compalin No. RA-[protected] dated 17/05/2018 and company cancelled my Complain on 25/05/2018.

I purchased symphony cloud cooler on dt-29/05/2018, and after 11 days it's not cooling i called symphony service center so many times but they are giving me just dates they are just ignoring some time they called and said i will come in the evening and some time they i will come tomorrow morning but no one has yet came, very poor service i didn't expect this with symphony it's almost 1week and my cooler is not working, 2 days ago they called me and said that they are coming to my house for service and i was waiting for them for 5 hours i missed my office and so many urgent works but they don't came, yesterday he said that he is coming in the evening but again i was waiting but they don't came, and now on today he given me time for 10:30 am and it's already 02:15 pm but no one has came i am trying to call them but no one is receiving my call, please do the needful as soon as possible
Service registered no. Ka[protected]
My mob. No. - +91 - [protected]