Symphony Limited Complaints & Reviews

For last four days, I, being one of your loyal customers for last 15 years almost, lodging a requests to have my cooler(jumbo, S-6000) serviced including the change of pads, , ...but no satisfactory answer I received properly . Daily on calling, I am given feedback that we have sent the requests to the workers. When, I talked to the workers they disgracefully replied to contact to the company. Very disgusting experience I had with your company.This...

My complaint was registered vide nd[protected] on 14th june 2018 and engineer visited me next day and told me that my motor needs to be replaced, so he went away and told that he will come next day.
Nothing happened and he never came nor i got any call from symphony team after that.

After a week or two i complained to customer care again and they said they will do their best, i waited again nothing happened no calls...

2 complaints raised both closed with silly reason.

1st comp mu[protected] closed reason don't have purchase bill, who told i don't have the bill?

2nd comp mu[protected] closed reason my mob no. Not reachable.

This both complaints without informing me. When i written a mail to services. Symphony at that time iam receiving msgs with d above reason...

I registered a complaint regarding my cooler jumbo 41 on 11th june 2018 as the cooler stopped working but yet not resolved the problem till now.
The tecnicial visited after 4 days and found the motor has been burned. After that there is no revert from symphony till date. I have been called 15-16 times to their service market manager, zonal manager, service provider team and customer care but everybody have attitude and they all said...

I had registered a complaint regarding my cooler (Storm100i) on 8th june and till now nobody had even visited and resolved the problem. You promise to pay a visit in 24to48 hours but now its almost 9days since i registered the complaint. I am a retailer of your coolers, so do have contacts with your dealers and even though the complaint is not getting resolved any sooner. Either you resolve this problem soon else i would have to take strict...

I have purchased a symphony touch 35 model on 27/04/2018 and on the first day the voice assist feature stopped working. I contacted the dealer and he said that he will send the symphony customer technician to repair it and he will not replace the cooler. Another day the service technician came and changed the pcb (Plastic circuit board) of it and the problem was fixed. I also thought that sometimes it happens with electronic products. br...

Dear sir,

I have purchased symphony touch 110 from dealer of 16200 rupees. But from the first day it's cooling like a fan and water pump faulty. Company technician visit 2 time but unable to solve this issue. Please help. I open complaint and company closed it without resolution. Please help. If product faulty then change and provide a new product. I have opened compalint on social media account and facebook. But resolution....

I have open many time complaints but resolution is not there. Even symphony service engineer told me that same problem is running oveall this product no resolution. There. Is solution is not there then what is about company brand image. Touch 110 is a junk product. My money has been waise to buy this product. Please refund my money and take your junck product....

Dear sir,

I have received a product touch 110 from symphony dealer. Before purchase product i have checked product description. But when i purchase this product i wait whole night for cooling my room.in my room there are three window for proper ventilation. But after this product is failed to cool my room. I have complaint three times but service engineer told me that this symphony product touch 110 all have same problem....

I purchase symphony cloud cooler on 11th may from the local dealer. Cooler doesnt cooling and not working as mentioned in symphony website so plz return this cooler i am private sector employe cant pay for this # i have 10 by 8 house and the cooler doesnt cooling properly company claims for 2000 sq ft area i hope you understand my feeling plz do something for return this product as soon as possible...

I have complaints regarding improper service, technician was came at home and said ther is a mistake i will come in a week with a parts, after a week i called him up he said parts are not available wait for it i will cal u after 3 days again i cal the same reason was there, in customer care i have called but no response i am getting its more than 20 days. Summer season has gone now what shouid i do?...

The air cooler I possess was serviced a week ago but the replaced pump seems to have an unusual sound coming out of it. I have complained about this before as well but the response was not well received. Please fix it permanently and asap. The level indicator is still not working and the cooler can't be operated due to that. Also the pump makes unusual sound most of the times....

Dear sir,

I have purchased symphony touch 110 on 28th may'18. My room size is 12x12 feet.in room there are 3 windows. Whole night running cooler but cooling like a fan. I am very frustrated because i have believed symphony such a brand. Please take back your product and refund me my money.

Regards,
Rohit kumar jangid
Near hanuman mandir, street no.-1, bhawani
Enclave, basai road, gurgaon-122001br...

I bought a Symphony Caxen Jr. Air Cooler from Jay Agency Bank of Baroda building Main Road Ranchi on 18/05/2017 with one year Warranty. On 26/09/2017 i was complain on Toll free No. [protected] of Symphony Ltd with complain No. RA-CA-26I17002 dated 26/09/2017 and complain executed by Company Engineer.Then i was agains complained on 02/05/2018 having complain No. RA-[protected] but SMS sent by Company for cancellation of of complain. I was...

I purchased symphony cloud cooler on dt-29/05/2018, and after 11 days it's not cooling i called symphony service center so many times but they are giving me just dates they are just ignoring some time they called and said i will come in the evening and some time they i will come tomorrow morning but no one has yet came, very poor service i didn't expect this with symphony it's almost 1week and my cooler is not working, 2 days ago they called...

Water leakage in air coolers within 1 month of purchase. Symphony should be ashamed of manufacturing such a product. Customers are being looted with symphony’s fake promises and warranty assurance. No response from symphony even after 3 mons to fix their crap. Please do not by products from symphony. It’s been an horrible experience since the day i bought such an expensive air cooler from symphony....

I bought symphony air cooler (Storm 70i) (Sl. No.[protected] on 01/05/2018, i believe on the brand name, but cooler not cooling as desired. I feel very disappoint with worst cooling performance. I complaint to customer care, the service engineer came and he refused to enhance cooling, he told me that you select wrong model, this model have worst cooling. I contact to dealer from where i purchased same but he also refused to replace. Please...

Sir, i have purchased one air cooler model name - symphony hi cool i 31 litres on 16/04/2018. My product serial number is #[protected]. After using some days only. From inside wire burning smell came. And then sound also. It didn't work properly. I complained to customer care on 10/05/2018. Complain number - vz[protected]. They first told within 24-48hrs person will come. I waited so many days but not even a single call came. Again i have...

My symphony cooler serial no - [protected] had an issue with pump. The unit was working except for the water getting pumped. I logged a complaint - bl[protected]. Microtek service center from bangalore sent a sub-contracted engineer to repair the unit. The unit was opened but due to earlier price quoted mismatch the service center person ([protected]) recalled his engineer. The engineer did not assemble the unit back in working condition and...

I purchased a symphony touch 35 on 30th april2018. On 6th may the cooler's automated voice stopped working suddenly. I logged a complaint immediately. Engineer visited on 8th and said that a part needs to be replaced and he would come next day to replace the same. He didn't come; when i called him he said part is unavailable and would come in another 3-4 days. This is a very high resolution time for such a small issue. Moreover, i also spoke...