Symphony Limited Complaints & Reviews

We have purchased Touch 35L cooler newly last week. It is not providing cool air as it is supposed to be. Ceiling fan is better then this. We have purchased this from AC showroom. I would have purchased 4 standard ceiling fans at same cost of this cooler. We have the cooler with full.water and tried it even themore there is no.cool air. It is at least should be better than ceiling fan but this does not even provide coverage of air forger...

I bought diet 50 symphony cooler 1 year ago. On last last week of my one year warrenty, cooler motor stopped working, as service center said they will not be able to process my request today, i went to service center and they said me it will take atleast 1.30 mins to install a new motor, when i received call from them motor has theysaid now your cooler is working fine.
'they advised me to change the pad for better cooling and same...

Dear sir,



Greeting for the day,

I have taken four products from symphony in last couple of years, and i have very good trust of the company goodwill and also want the trust will continue in future also because it’s a brand as everyone know this.

Now what happened, my one product is (Symphony diet 12t 12-litre) air cooler is not functioning and same i was register a complaint...

I have purchased a symphony sumo jr. Cooler, i registered the complaint for repair the cooler, its motor is not working, the service engineer visit and inspect the cooler, and suggested to me replace the motor with new one and it is available only from side of symphony ltd.
I agree to repair, the engineer promise me to replace the motor with in three days,
Service request no. Ah-sp-5d 17022

Almost 2 month going...

Dear sir,

Model: symphony diet 12lt - without remote purchased on 01/06/2015
Service request nos : sh-17e17002 dtd 17/05/2017
Complaint nos : mu/sh/17e17e17002

Complaint was that water pump is not working

I put a complaint on 17/5/2017 and a mechanic from sharpline electronics (mira road, mumbai) came on 18/05/2017 and changed the honeycomb pad,
Submersible water pump and...

Hi my name is harikanth bought symphony air cooler model number strom 70 i on[protected] from the day one the performance is not good water is leaking from the pads and cooling is not up to the mark and major defect is sound from the cooler we cannot sleep peacefully due to the horrible sound. We raised several complaints but no use and also requested the dealer to cancel the product and return money and also requested them for exchange but...

Hi Team,

I purchased Symphony 12T diet cooler last year on 17th May 2016.

It was suddenly stopped working so raised a service request with request no AH-NI-12E17018 on 12th May.

Got a call from Jeet Patel Engineer & schedule meeting on 14th May - 5 PM. nobody came, tried calling him multiple times but didnt connect :(

Again called him on 15th May but no response. Called customer...

I have brought cooler model storm i 100 from sant ac ludhiana. He has sent me a defective product. When i unpacked it the cooler was full of dust and no operational manual was there. I have made complaint on company number, dealer several times. Even i made requested for a demo. When i operated the cooler its swing function was not working properly. Thats why dealer has sold this defective product to me.
I am astonished on the style...

Sir, i have purchased symphony site air cooler, after 3 year it's motor failed, then i had made services request to symphony but from services center i had got a call in that services engineer informed to sent cooler to services center without any visit, after that i have made many complaints then after 1to 2month. I got service and in that services engineer have changed my cooler motor with blower fan due to he was not able to remove old...

I purchased Diet 50i on[protected] after 2 days[protected] its cooling button not working. I complaint customer care on[protected] complain no is ND-JS-20D17020 on 22-04-17 technician come at my place and said its pcb is not working tomorrow i will replace it on[protected] i called technician he said pcb is out of stock in 2-3 days it will be replaced. On[protected] i checked complaint status its showing complain has been closed no. Immediately...

We had bought the cooler on[protected], symphony STORM 70I. A part caller POWER has been burnt due to high voltage. But since one month we r simply waiting for it to b repaired. Customer care claim that the part is not available and they r simply delaying the dates. Whenever we try to register a complain. Then at first they listen to us and send us a msg regarding a service request no. To be used whrn we r satisfied with the service. The repairers...

I purchased a Symphony Cooler Diet 50i, and the cooling function stopped working. I lodged a complaint (DE-SA-5E17003) on May 5th, 2017. The service engineer has not yet arrived. No one from the Service center, Sam Service (R), Mobile No: [protected], contacted me yet. When I called their number, most of the times, it is either switched off or no one picks the phone. On two occasions, when they did pick up the phone, I did not get any definitive...

I bought a symphony touch 110 cooler last month. It start leaking after few days. I raised request to symphony and got the service request no -
ND-GE-30D17002. Technician is keep coming nearly 7-8 times to repair. But problem does not solve at all. Even technician take out each n every part of the cooler and assembled it again. After assembled, it start again leaking and now cooling is gone completely as well.

Now fan...

Dear sir
I nandkishore singh mob number [protected] from ahmedabad. I have taken a symphony water cooler as on 13 april, 2017, serial number_[protected]. Water pump not work, iihave lodge complaint to vijay sales on 29 april 2017, technician 3 time come & go but did not solve the problem, i have contract the symphony technicians but they have not given proper response,
So please solved the problem immediately.
Thanks...

Hello symphony,

We purchased your product diet 50i yesterday from the showroom bajaj electronics, dilshuknagar branch hyderabad, after we took the product home and we turned on the device. Only fan is working. Cooling is not working at all. When we called the showroom. They said they will not replace the product and send a technician to repair it and make it as a second hand. I paid the full amount of money and took the product....

I have bought storm 70i on 21/4/2017, after coming home I found that water pump of cooler is not working I informed the same to shopkeeper he asked to lodge a complain I called customer care and they took complain and a day after a service engineer came and changed a part of pump, but after that the pump has started it is unable to supply adequate water to the pads and as a result it is not throwing cool air, I have lodged another complain...

Dear sir,

I ABHISHEK Jindal arrange service manager by call for servicing my cooler. But your service manager did not come till now. You customer care told service manager will come within 24 hours. I have booked serving approx one month ago till now your service manager do not come. Very pathetic after customer service. I called again and again but all in vein.
My service request no.-. JP-KA-29D17004
Please...

I have brought one cooler with model name : Silveri and serial no:[protected] on 14 April 2017.
As soon as i started the cooler water started to drip out from the cooler. So I approached the shop from where we had brought it, he says that we cannot do anything in it we are here only to sell and to take care of service call. Contact service center for this.
then I contacted the customer support and lodge a complaint about our...

I have purchased Symphony make Diet 12i cooler on 27.3.17
The water pump stopped working within a month.
Already registered complaint on Symphony website.
No feedback received from Symphony.

Complaint no. is PU-AU-29D17011.

Tried calling customer support but one is answering.
Such bad service not expected from Symphony.
Pls resolve immediately....

Hi, this is aditya tatiya from thane. I had purchased your cooler about an year ago.

Cooler details -
Symphony hicool i 31liters.
Barcode number:[protected]
Date of purchase:[protected]
Dealer: ezone, viviana mall, thane west.
Customer id number: [protected]
So number: [protected]
Shipping address: b/506, jagruti apartment, kalwa naka, thane west, 400605.

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