Symphony Limited Complaints & Reviews

Purchased symphony touch 20 from shop but got defect product from symphony. Issues from day 1 after purchase. More money is demanded for servicing. Please take the product back or refund partial amount at least, or provide free service. Water problem, fan problem, motor problem many issues. Please resolve this issue. Happy even if partial amount is given or another product is given.

Purchased SUMO IN June 2016. Changed pads in March 2019.Now my cooler has started to run slow and Air delivery is very poor. Service call registered No NA [protected]. Technician was unable to detect the problem and suggested that Run the cooler as it is and when the Motor stops change the Motor..Is this the way of solving the problem? If you engage Cheap Service Centre then this will be the result. If you house ceiling fan/table fan is running slow then you do not wait until the motor is dead and replace the Motor. Such absurd suggestion was never heard off but Symphony person can advice . I am repenting having purchased such a third calls cooler which cannot even last for 3 seasons. I shall put this up in Whats App and Face Book and caution people against purchasing symphony coolers.

Symphony coolers are one of the first product I have seen in my life titli much quantity of water in a night like someone has opened the water tap in the room I will ask as many people as a no not to buy any of the symphony product as all the symphony product just a garbage so boycott symphony products, I want symphony executive to take care of my complaint I am just giving my number below . Get in touch with me I am tired of your product so it would be great if you take concern of this complaint contact Bhavdeep [protected]

Had raised a complaint with Symphony Customer Care Number +[protected] on 8th of Jun 2019 about my air cooler Model Touch 55. Its pump is not working and it also requires change of cooling pad. And servise request no is BN[protected]. Despite of mutiple follow ups, They have not provided any resolution. Every time I call then they assure that their technician will visit in next 48 hours, but no one comes. Please help.

I can be reached on [protected]

Never buy any Symphony coolers. 3-4 months it will work and then will go start giving issues

Their customer support never connects and if it connects you are lucky. On raising complaint the issues are never resolved nor the technician visits

The technician numbers given doesnt work, or they wont answer

my Symphony Diet 50 cooler is under repair from past 2 months and keep on raising complaints but no one visited or repaired. Customer care keeps telling that it is escalated

Sometimes they close the ticket saying spare part not available and then I have to raise another ticket.

Hopeless product and hopeless service

I am really having a worse experience with symphony.
There is a huge name of symphony in the market. This is the reason I purchased a symphony cooler ( winter XL, 80 ltrs), from your authorised dealer, Vishwakarma cooler works( Ballabgarh, fbd, Haryana), on 29/04/19.But, it has just been 1 month since, I purchased it, it is showing problem thrice in this single month of purchase. Three times complaints have been made. Also, after making the complaint, the defect is repaired on the 3 rd day, which is out of the service norms as offered by you.
This is not just a single case. Two people who purchased the same model with me, are all facing the same problem with it.
What is the means of this big brand and huge prices, if we have to face such problems.

So, I would suggest all, NOT to purchase cooler from symphony.
And I also request you that if you cannot provide good service and a quality product then stop befooling people through your advertisements.

You are kindly requested to change the defective piece with a good one.

This is third time we complained and it is repaired by your person now. But in case of any further defect, I may not be able to bear that and will have to file a case against you in consumer court.

We purchased Symphony Ninja 27 model on May 7th, 2019 from amazon. It worked only for couple of days and then started sprinkling more water through fan . after multiple follow up's with the symphony technical support and the concerned service center in our area, they have sent a technician after one week, who did something to the air cooler and the motor got burnt.Again after multiple follow up's, they have sent the same technician to replace the motor, and that technician had replaced the motor but didnt fix it completely just kept the air cooler open . It has been 10 days since the technician has just opened all the nuts and bolts of the cooler and still is same.. We are daily contacting the service centre but they keep on saying that they will send tomorrow.

ITS BEEN 30 DAYS FROM THE DAY WE PURCHASED IT, SUMMER HAS GONE BUT UNFORTUNATELY WE COULDN'T USE THE SYMPHONY PRODUCT WHICH WAS MEANT FOR THE PURPOSE.THIS IS REALLY A WORST EXPERIENCE FOR US BECAUSE OF THAT WE WILL DEFINITELY NOT SUGGEST SYMPHONY TO OTHERS.

Dear Sir,

I had purchased a Symphony Water Cooler from M/s Croma - Kandivali Mumbai on 26.4.2019.

I also took extended warranty for 1 year i.e. total warranty for 2 years.

Now to my utter dismay, the cooler was not functioning properly from day one. Water was spilling out from the front when it was put on.

I complained and was attended by a very uncourteous and somewhat rude technician who came and repaired the newly bought Symphony Water Cooler.

Now again since some days there is a problem of loud motor/ fan noise coming from the cooler which makes it difficult to use.

Again I complained and the same technician called up - as usual very rude to talk with.

So I asked him not to come for repair.

I now want your support for the way forward so I get proper value for my money spend and also companies train their representatives to be customer friendly.

Please note that I do not wish to deal with the same technician again.

Also have forwarded the same complaint by mail to Croma.

* Attached invoice copy of purchase and water cooler bar code sticker for reference

Warm regards,

Animesh Shroff

I did purchase symphony cooler sumo70 model on 23rd april 2019.
It has water tank leakage manufacturing fault. I registered a complain with symphony more than 15 days now. Their service engineer called me (14 days ago) and promised to replace the water tank within next 3-5 days, however i am still awaiting new water tank or permanent solution to this manufacturing fault of the product.
There are days i couldn't even use the cooler due to water leakage issue.

Very very poor service from symphony. Now if i don't get the replacement immediately, i would like to return product itself.

- gokul

I called service center on saturday 11:31am and they said your problem will be resolved within 24 hours and on sunday is leave and now its monday and there service boy is not picking my call and service staff said that your call was registered to us at evening and now when i m writing this complaint its 2 o clock and service boy not picking my call i had called him atleast 15 times

Purchased symphony hi cool 31 ltr cooler from croma on 8th april. Cooling stopped working in a month. Calling everyday for last 1 month to their customer service. They never contacted back. One of the worst service, they are cheats.

Contacted croma also. They have been calling me for last 10 days and asking if problem is solved. They should call symphony to check if anyone even tried to contact me....

I purchased symphony touch 20, and got issues from day1 like dripping water, cooling issue, air not blowing out.

Now got issue of air not blowing out, and cooler completed 1 year i month date, and company is asking for, 600 rs charges. For telling issue-200 and and rectifying issue-400. How cheating it is and charging such a huge amount.

Please reduce the charge amount, and do proper servicing, instead of selling defect products. If you can take back the product and return me another still good.

Sir i purchased symphony cooler jumbo 51 on 05/05/2019 but it leaks water and there is an unwaded sound comes when it starts. Its speed is also very low. I am not satisfied with this product. It is not working properly.i have already to purchased symphony cooler in 2012 it wokrs very good. So with great satisfaction i again want to buy it for my another room but i disappointed with this product its Construction is also poor with the comparison to previous symphony window cooler . I am not satisfied with the seller too i bought it as exchange with my old cooler but he did not less any amount and also cheat it that the cooler is having 71 leter .i am cheted from seller too.

Symphony cloud air cooler which was purchased two weeks back has an issue with water leakage wherein after multiple service request and calling customer care multiple times there are no response nor anyone has visited or called to resolve the matter.

When there is 1 year warranty why the customer service is not providing its after sales service to its customers, can someone please call and resolve the issue with the cooler.

Hi sir,

I just purchase symphony cooler from croma 1 month before 14th april and now pump and fan not working so i raise complain to them on 10th may so after that they visite my home after 4 day on 23rd may after 10-15 followup by customer care and told that they don’t have part right now to replace so they will come back on next day. Now again 2-3 days and noone call or visited.in between i call croma and symphony customer...

Hi.
Maine cloud cooler ko liye 1 month ho chuka hai. Mai aaj tak 10 se jayda bar symphony customer care ko complaint kar chuki hu. Har bar bas yahi reply milta hai ki hamara technician aapke pas 24 -48 hr mai puch ke aapki complaint attend ki jaye gi.. But abhi tak muze koi solution mahi mila..
Mai chahati hu ki company ek to money refund kare ya exchange kare de but kuch to solution do.. Bcz cooler ka use summer ke liye liya jata hai. Yaha pura summer bas compalint karne mai hai ja raha hai.

Name: samta mahavir jain
Address: ravi nagar wani
Dist: yavatmal
Mob no: [protected]

Hi
This is regarding Symphony air cooler service.
I had requested for air cooler service last month but no one visited till now.After several follow up with customer care its of no use. Air cooler is not cooling and its not in working condition. Customer care guys gave Bangalore office number. Whenever i called that number they are not receiving the calls.Kindly attend my issue and resolve
Regards
Jaison

The principal officer
Symphony india ltd

Sub : complain about newly purchased. Cooler from gurukrupa electricals bodakdev

In this connection it is to submit that i have purchased a cooler model symp sense31 acct0317 air coo from gurukrupa electricals bodakdev ahmedabad on 15.04.2019. From that date i have thrice lodged the complaint in customer care. Mr. Mukesh comes twice and changed the circuit, but nothing fruitful result comes. After that i have again lodged a complaint and also talk to the dealer shri jitubhai of gurukrupa electricals.. And also mr tusharbhai of symphony ltd... But they were totally non co-operative... As the cooler has been not working properly and repaired twice by the technician mr mukeshbhai hence i want to replace the model... But both of them have strictly said no and stuck to repair the same.. I have also told them to give me in writing that nothing will happen in the future... But they don't..in this situation i request you to look in to the matter and do the needful..

It is pertinent to mention that i have also send a video in this regard to the technician mukeshbhai and showed a technician who have visited last had confirmed the same.

Your co-operation in this regard is highly appreciated.

Thanking you
Amit vaghani
Income tax inspector
[protected]

I bought a symphony cooler model storm70i on 24/04/2019 from vijay sales govindpuri branch,

After 4days i found some issue in start my cooler after that i book a complaint about this and service guy was come after 2days from complaint date and he find some cable issue but he doesn't have cod so it's not change till time

And right now i have a new issue that water pump is not working so i have a doubt that i have purchased a defective product so i want to change it asap

Please do need full

[protected]

I have following up symphony customer care for cooling pads since 2 weeks but they are assigning my service request to the service center which doesn't have cooling pads that suits my cooler.
Service center people keeps on saying everytime we have ordered for cooling pads and after 1 week we will receive.
Generally in may climate will be very hot and that's when we require cooler and if service gets delayed in this way may month will complete and there won't be no use of service getting done later.