Symphony Limited Complaints & Reviews

I did purchase symphony cooler sumo70 model on 23rd april 2019.
It has water tank leakage manufacturing fault. I registered a complain with symphony more than 15 days now. Their service engineer called me (14 days ago) and promised to replace the water tank within next 3-5 days, however i am still awaiting new water tank or permanent solution to this manufacturing fault of the product.
There are days i couldn't even use the cooler due to water leakage issue.

Very very poor service from symphony. Now if i don't get the replacement immediately, i would like to return product itself.

- gokul

I called service center on saturday 11:31am and they said your problem will be resolved within 24 hours and on sunday is leave and now its monday and there service boy is not picking my call and service staff said that your call was registered to us at evening and now when i m writing this complaint its 2 o clock and service boy not picking my call i had called him atleast 15 times

Purchased symphony hi cool 31 ltr cooler from croma on 8th april. Cooling stopped working in a month. Calling everyday for last 1 month to their customer service. They never contacted back. One of the worst service, they are cheats.

Contacted croma also. They have been calling me for last 10 days and asking if problem is solved. They should call symphony to check if anyone even tried to contact me.

I purchased symphony touch 20, and got issues from day1 like dripping water, cooling issue, air not blowing out.

Now got issue of air not blowing out, and cooler completed 1 year i month date, and company is asking for, 600 rs charges. For telling issue-200 and and rectifying issue-400. How cheating it is and charging such a huge amount.

Please reduce the charge amount, and do proper servicing, instead of selling defect products. If you can take back the product and return me another still good.

Sir i purchased symphony cooler jumbo 51 on 05/05/2019 but it leaks water and there is an unwaded sound comes when it starts. Its speed is also very low. I am not satisfied with this product. It is not working properly.i have already to purchased symphony cooler in 2012 it wokrs very good. So with great satisfaction i again want to buy it for my another room but i disappointed with this product its Construction is also poor with the comparison to previous symphony window cooler . I am not satisfied with the seller too i bought it as exchange with my old cooler but he did not less any amount and also cheat it that the cooler is having 71 leter .i am cheted from seller too.

Symphony cloud air cooler which was purchased two weeks back has an issue with water leakage wherein after multiple service request and calling customer care multiple times there are no response nor anyone has visited or called to resolve the matter.

When there is 1 year warranty why the customer service is not providing its after sales service to its customers, can someone please call and resolve the issue with the cooler.

Hi sir,

I just purchase symphony cooler from croma 1 month before 14th april and now pump and fan not working so i raise complain to them on 10th may so after that they visite my home after 4 day on 23rd may after 10-15 followup by customer care and told that they don’t have part right now to replace so they will come back on next day. Now again 2-3 days and noone call or visited.in between i call croma and symphony customer care many times but nothing happened. I want to raise complain as in bangalore we have hot days and my kids down with fever cause of that and also i have wasted my lot of time.

Hi.
Maine cloud cooler ko liye 1 month ho chuka hai. Mai aaj tak 10 se jayda bar symphony customer care ko complaint kar chuki hu. Har bar bas yahi reply milta hai ki hamara technician aapke pas 24 -48 hr mai puch ke aapki complaint attend ki jaye gi.. But abhi tak muze koi solution mahi mila..
Mai chahati hu ki company ek to money refund kare ya exchange kare de but kuch to solution do.. Bcz cooler ka use summer ke liye liya jata hai. Yaha pura summer bas compalint karne mai hai ja raha hai.

Name: samta mahavir jain
Address: ravi nagar wani
Dist: yavatmal
Mob no: [protected]

Hi
This is regarding Symphony air cooler service.
I had requested for air cooler service last month but no one visited till now.After several follow up with customer care its of no use. Air cooler is not cooling and its not in working condition. Customer care guys gave Bangalore office number. Whenever i called that number they are not receiving the calls.Kindly attend my issue and resolve
Regards
Jaison

The principal officer
Symphony india ltd

Sub : complain about newly purchased. Cooler from gurukrupa electricals bodakdev

In this connection it is to submit that i have purchased a cooler model symp sense31 acct0317 air coo from gurukrupa electricals bodakdev ahmedabad on 15.04.2019. From that date i have thrice lodged the complaint in customer care. Mr. Mukesh comes twice and changed the circuit, but nothing fruitful result comes. After that i have again lodged a complaint and also talk to the dealer shri jitubhai of gurukrupa electricals.. And also mr tusharbhai of symphony ltd... But they were totally non co-operative... As the cooler has been not working properly and repaired twice by the technician mr mukeshbhai hence i want to replace the model... But both of them have strictly said no and stuck to repair the same.. I have also told them to give me in writing that nothing will happen in the future... But they don't..in this situation i request you to look in to the matter and do the needful..

It is pertinent to mention that i have also send a video in this regard to the technician mukeshbhai and showed a technician who have visited last had confirmed the same.

Your co-operation in this regard is highly appreciated.

Thanking you
Amit vaghani
Income tax inspector
[protected]

I bought a symphony cooler model storm70i on 24/04/2019 from vijay sales govindpuri branch,

After 4days i found some issue in start my cooler after that i book a complaint about this and service guy was come after 2days from complaint date and he find some cable issue but he doesn't have cod so it's not change till time

And right now i have a new issue that water pump is not working so i have a doubt that i have purchased a defective product so i want to change it asap

Please do need full

[protected]

I have following up symphony customer care for cooling pads since 2 weeks but they are assigning my service request to the service center which doesn't have cooling pads that suits my cooler.
Service center people keeps on saying everytime we have ordered for cooling pads and after 1 week we will receive.
Generally in may climate will be very hot and that's when we require cooler and if service gets delayed in this way may month will complete and there won't be no use of service getting done later.

I have bought cooler model symphony diet 35t. Defective product was sold to me as its water pump is not working. I have made complaint on company number, dealer several times. Even i made requested for a demo. When i operated the cooler its water pumping function was not working properly.

I am astonished on the style of working of such a reputed company. I am making complaints since 27.04.2019 (Date of purchase) and there is nobody to bother. Please tell me what should i do. From the last 10 days i am just making calls or lodging service requests. Please tell me the way out.

Hope you will revert back soon.

Dear sir, i have bought a new symphony air cooler model diet 50 t on 26/04/2019. Any defects in the product has to be repaired by the company service engineer. Its water pump is not working from first day of purchase. Hence i have raised service request in the company website vide reference number pa[protected]. After that i have call several time to company customer care but did not get any resolution. As per company policy product is under warranty for one year and any defects has to be repaired. Till now not any solution has been given.

Order id:[protected]
Sold by:
Emtex engineering pvt. Ltd.
Khasra no. 184, village budhpur
Bijapur, badli,
State code : 07
Gstin: 07aacce8463g1zj
Pan no. Aacce8463g

I am very much disappointed with the product performance. The purpose of the cooler is to deliver cooled air, but the product is not delivering cooled air. Also the flow of air is absent. It's a wrong design product. Seems that these company's are just selling the faulty products on brand name to make the handsome profits by the way of huge marketing & advertising activities. The product delivered me is of no worth at all. It is unethical business model of sustainability to push faulty design products. The rigorous action should be taken against these company's. They should not be permitted to business their products in india. These company's should be banned so as to stop cheating & fraudulent to innocent customers.
I have straightway asked to symphony customer care that i want to return their product without expectation about refund.

Bought symphony air cooler diet 50 i
In three years the motor n blower got rusted
Athorised service centre tech visited n could not replace the motor tried even hitting with the hammer spent almost one hour but could not change the parts
Given to understand by the tech that diet model has not been successful i have spent almost rs 9500/ very disappointed
Kindly look into the matter n get it repaired by sending some experienced n trained tech to do the needful
Spare parts like motor n blower rates of cooler are exorbitant as compared to ac parts

Dear sir, i have bought a new symphony air cooler model diet 50 i from their dealer m/s nipurn engineering pvt. Ltd vide invoice no. 16126 dt. 30/03/2019 which was delivered on 04/04/2019. Any defects in the product has to be repaired by the company service engineer. On 15/04/2019 it was suddenly stopped working. Hence i have raised service request in the company website vide reference number bl[protected] dt.15/04/2019. After that i have call several time to company customer care but did not get any resolution. As per company policy product is under warranty for one year and any defects has to be rectified with in 24-48 hours from the request date. So far more than 20 days over there is not single call received from company. Hence i have raised this grievance in front of you for speedy and favorable resolution to my complain. Thanks & regards

Dear Team

As i put the complain for repairing the cooler of symphony diet which i was taken 1.5 year back.
Basically problem was fan was not working today 04-may-2019 the technician was came and checked the cooler saying to change the hole pump cost was(2190/-)but i seen own pump was working only bush was damaged he said that company was not providing the small part so that u have to change hole pump only.
Even i consult with customer care also she also said the same even i said lot of time to transfer the call to higher authority she said i am so sorry i cant do that

Reason of that i have not paid the visit charges also and i will not pay a single rupee if i am not get the better service

Request you to check and give the better solution
Why should i survive for 2190 if the work will done in 200 to 300 rs only.
Last request no was-PU[protected]

My name is manish jagdish dhodi bought symphony hicool 45t cooler only 1 month has passed and thrice the complaint is been raised and everytime it stops cooling.. Now i want my money back and take back your cooler. I am thinking i wasted the money on the product which is the worst product i got.. As everytime it stops cooling.. Engineer who came for repairing had replaced motor which sucks water for cooling.. Still the problem persist.? I want my money back now i don't want it to be repaired.. Please

I am continuously trying to register newly bought touch35 air cooler for warranty but company website on registering and saving displays error that data was not saved and try again.
I even tried to register through sms also but delivery to the mentioned phone number [protected] fails each time.
Does anyone is able to register any symphony product for warranty.