Symphony Limited Complaints & Reviews

I have purchased Symphony Diet cooler in March 2021.
Since April 2021 it started giving problem. The cooler throws out water from fan outlet.

I have registered almost 4 complaints in last 1 year and none of the complaint was addressed properly.
Finally last complaint was closed stating spare part not available.
No one from Symphony customer care never ever visited to physically check the cooler at my place. Then how can they close the complaint as spare part not available.

Here are the details of date wise ticket complaints.

3rd April 2021 :
Your Ticket NA[protected] Symphony code 483 is registered, For OW charges https://bit.ly/36kRUvS
for IW service keep bill ready, For Self Service click on, https://bit.ly/3bCYwFB

22nd April 2021 :
Your Ticket NA[protected] Symphony code 103 is registered, For OW charges https://bit.ly/36kRUvS
for IW service keep bill ready, For Self Service click on, https://bit.ly/3bCYwFB

17th May 2021 :
Your Ticket NA[protected] Symphony code 841 is registered, For OW charges https://bit.ly/36kRUvS
for IW service keep bill ready, For Self Service click on, https://bit.ly/3bCYwFB

In October 2021 they sent below message :
Dear Symphony Customer, Your service request NA[protected] is cancelled for Spare parts was not available.For assistance pls contact at [protected].

Providing spare part is responsibility of Symphony. When the complaint was registered it was under warranty period.

Kindly help resolve this issue ASAP.

I received my air cooler with order reference 7944. The packaging was bad due to which when I received the product I found a dent on one side of the cooler. There was no product catalog or brochure with the product. Therefore, I do not know how to fill water, how to make it operational.
I wrote 3 emails to customer care with no response.
Very disappointing. Regret I bought directly from symphony. The same product is available 10% cheaper from Amazon with top of class servuce

Dear sir,
This is to inform you that i have thought a cooler 2 years back i am fully satisfied from cooler but last night my drain plugin is broken and in my area i have tried many shops to buy it but it is not available in market so kindly provide me this

Kindly do the needful

Hi, I have purchased Wall-mounted air cooler from Symphony on 18/02/2022 and received the product within 10 days. Installation done on the next day of the arrival which was good. Now, the actual issues started one after one.
1. Water Leakage issue (Technician said the it happens when the water level is heavy and happens once in a blue moon. Actually, it is happening once in every 2 days)
2. Fan started running slow sometimes (I was told by the technician that the issue is with the PCB. He said that he will inform the management to replace it. It's been more than a week but this issue is not resolved till the date)

I called customer service team and that was a nightmare. I was told by the agent that there is no manager/supervisor available in the Company. I don't know which company runs a business without any Manager/Supervisor.

I have few of my friends who cannot buy an Air Conditioner. I thought I could refer this to them so that they can save Money and get what the want. But, unfortunately I feel bad buying this product as it is no use.

I would appreciate if someone looks into this matter and help me to get proper response or refund my money.

Thanks in advance.

I have called service engineer as fan was not working, he did something and everything was working fine, so we told to replace honeycomb part and paid him 975 = 500 for part and 475 for service. After a day cooler started making noise, we called several time but some new guy came and without seeing anything he started telling need to replace motor worth 2.5 k. We tried calling service centre number and there was no option to reopen request and it's all automated. We have paid service charges but still issue is not resolved and earlier person mentioned that motor is absolutely fine..I am wondering how motor is issue in a day, while pump is working absolutely fine. So unacceptable behaviour and so High charges but no service. Request help to look into this matter.

Hi,

On 11th Feb 2022, senior technician visited home for complaint registered for the damages done by a junior technician who has visited before him to address issue in Symphony ice cube cooler.

Senior technician Mr Naidu who has visited after seeing the damaged panel told that this will be replaced at company cost you no need worry Mam. He also informed manager Mr Manjunath who was handling my complaint.br...

Dear sir please find my problem
symphony coolar pump not worked in 6 month
please resolve my problem
serial no[protected]_G
Model -symphony JUMBO41

Water pump not working

Dear Sir/ Mam,

I had raised service complain at varanasi - 221206 on dated 21 feb. for PCB issue in my symphony cooler winter i.

The call was attended by technician on dated 22 Feb at my house and replaced the material as per attached bill.

The charges are too high mentioned in the bill.

I want to know the chages levied in the bill are genuine or not.

Varanasi service center contact no is [protected] and the technician contact no is [protected].

Regards
Rahul Agrawal
[protected]

Having too much noise while running the cooler like a big machine form the day of the purchase

Please register a complaint on Symphony company as they have not responded on warranty of Air cooler and didn't provide any service of initial checking. I have complained twice on the company portal but of no use. Power is not shown in LED panel and no working condition is seen within a year. Providing spare parts are also their resposibility which is not acted upon. So based on Indian Panel rules and regulations, please take complaint on the company and demand claim of 4lakhs.My number is [protected]

I am using symphony 50ltrs air cooler
I lost my water drain stopper rubber.pls help me.

Not working . No air is coming out

Sir,

today, I have buy a symphony Diet 50i cooler in Kota (Rajasthan) from Vasudha Agency vide bill no. 5579 on dated[protected].

when I come to my home and installed the cooler after filling the water, the water cooler show a water leakage in bottom tap. and also throw water from front side.

So, in this context, I am requested to you kindly replace my cooler as soon as you can so that I can enjoy cooling from symphony cooler without any hassle.

Contact No. [protected]

The cooler has not been working properly for the past 1 year and the customer service is completely useless. All the technicians come and tell we will come again with parts and then never return. Never seen such a horrible customer service. Please do not go for symphony coolers. Worst customer service ever experienced. Complaints remain open for more than 8 months yet no response simply because the part changed before is again spoilt within the warranty period of the spare part and customer does not have to pay for the spare part, so no revert as they don't get money for it

Worst experience ever, I have canceled my order with this company next day, still they ship my order and after I cancel my order they do not accept the return even if I have returned it before it reach my city. Nor they initiated the refund which is near about 10K. Do not place any order with this compnay their customer service is worst. I have lost my 10K. You can check the courier status with delhivery.com with tracking id[protected] or order id SYM[protected]. Also they do not have cancel option in their panel, if you call them they told you to mail the details and when you call them again they will say they do not received any mail. Do not place any online order by reading other reviews may be they have good experience in the past but now they have worst service.

I had purchased symphony air cooler Touch 35 on 23.04.2021.
02.05.2021 registered the complaint (ticket no:CN[protected]).
Again now i registered the complaint CN[protected].
B.Sumitha.
[protected]

Poor service support of symphony. My product was out of warranty and called symphony engineer visited(17/Aug/2021 to replace motor. My hi cool cooler was functioning properly before replacing motor. Symphony engineer didn't handle cooler property and made touch panel faulty and put that onus to customer. Pathetic service and behavior of the engineer. Do not buy symphony product.

Do not take any service from
OMELEVA TECHNOLOGIES, Ballabgarh (Haryana) -121004

Sir,
i purchased symphony cooler from flipkart on dated 08/02/2021 and the problem with this cooler is that its submersible pump is not working and not getting in the market. Kindly provide service/product.
Model no is - symphony 75l room /personal air cooler (white, 75 xl dd)
price -21500/-
kindly provide a submersible pump of high pressure.
Thanking you,
dinesh kumawat
mob-[protected]

Purchased the same cooler fromM/S.Paras Furniture & Electronics, Station Road Tundla, Distt: Firozabad, vide their Invoice No.126/20.04.2021, from last 20 days it's water pump is not supplying water, complaints to Mr.Ajay Kumar, your local Service centre person, Firozabad but always speaks, water pump is not in stock then who is responsible for it, we purchase it for summer or winter pls tell us, is this good behaviour of a branded coller manufacturer, resolve the problem at priority basis & revert back what will be done in this matter.