Symphony Limited Complaints & Reviews

Product - Symphony Movicool L65i-S Cooler
Order No : #7122-1

Sharing my bad experience in order for others to safeguard themselves from the trouble I'm facing after selecting to buy this product from this (https://shop.symphonylimited.com/products/symphony-movicool-l-65i-s-large-space...⇄ website.

So, I received this product on 17th march and the next day, I realized that this delivered cooler as advertised and marketed neither have the empty tank alarm indicator (the fifth indicator you can see on the control panel) nor it was giving any alarming sound when no water in tank. I immediately raised the complaint (#PU[protected]) with the company and also raised the return request in accordance with the company's 10 day replacement policy.

After a few days a technician visited and informed that it does not have the water level controller part which is required for the empty tank alarm functionality that we all can see in the description above (https://shop.symphonylimited.com/products/symphony-movicool-l-65i-s-large-space...⇄ I immediately wrote email to company stating the same with internal product pictures attached from technician visit. I also called on the helpline and wanted to check on my return request. So first let me tell you, its really hard to reach them and if you turn lucky so only response you hear is "please write to us and will respond back on the same". So I mentioned that the email has already been pushed and also the return request is raised. To which I was told that I'll be getting a response back soon.

Again I waited for a few more days but did not hear anything much regarding my request so I wrote couple of more emails to company which again hardly got responded. This mailing and phone calls to customer center I kept doing every other day to get a proper response and then one day I got lucky after all these hard efforts and got a call from some company person who acknowledged my concern saying that the company has stopped providing this functionality with this model which is till date advertised on the website above (https://shop.symphonylimited.com/products/symphony-movicool-l-65i-s-large-space...⇄ I simply asked them to take this product back as the product I have chosen looking at the features mentioned above and if that's a false advertisement I no longer want to have it as I felt cheated. Till date nothing is done from company's side.

Finally now I am filling a complaint against at this consumer forum and hoping to get some satisfactory outcome.

Recently had problem with water pump so raised a complaint with Symphony. Symphony service partner has reached out to me for the same. Service partner number is +[protected]. He sent a technician to my home to solve water pump issue.

Technician no is[protected]. He came to my house on April 5, 2022, replaced water pump and Honey comb pad. He said water pump will have one year warranty. For this they have charged 2500/- rupees (950/- for water pump, 1250/- for honey comb pad and 300/- for visiting charges).

Paid over GPay and when I ask for bill details he said will over whats app.

Now within 20 days water pump is not working and as it is recently replaced it has warranty as well. I’ve reached above mentioned service partner +[protected] and he not responding properly even after multiple follow ups. And now both technician and service provider both kept phones in switched off mode.

I am not getting authorized repairer at Hyderabad to repairer my cooler

A technician came home to repair the cooler and its pump. He installed a faulty pump that stopped owrking next day. He never answered calls or checked it again. Your company is the worst that only cheats people, so is your customer care. The worst experience has been with you guys. Absolutely no customer complaint resolution.

I either want full refund or want the technician to come again and correct the cooler.

I have purchased a new cooler last month and with in one month the cooler pump has stopped working. We have raise the request with costumer care from one week, but they have not fix the problem yet.

The service person visited home once and fixed the issue in afternoon. The cooler pump stopped working again in evening. There looks to be some basic defect in the cooler unit we have purchased.

Not sure if it was worth spending 10K+ on the cooler that worked for only one month. The cooler is in warranty, but getting it fixed is becoming a nigh mare.

Sir Please provide my GST Number Bill because I am Clem my GST ITC.i have already mention my furm GST number but sand me unregistered invoice.also two part delevery and box was demage condition I have not opan my parsal frist solve my GST Invoice issue

I ordered sumo 115XL air cooler and received it without moving wheels. I'm calling to customer care but no proper response. It is truly ridiculous. Kindly request symphony to replace the product as early as possible.

I purchased a symphony air cooler on 16th April through Reliance digital which is 4 days today I check in my status it is written that it is shipped and I am tracking then no update is showing. I am looking at this, I talked to customer care, they speak daily, today you will get customer care service is so useless, can not expect such service, never seen such service which customer care does not have any update, that is no valid region And when I booked the product, even after my order was canceled, the order was booked, first showed this invoice, later it is showing shipped, you give the solution as soon as possible, I am worried about your service.

Order I'd - RDF31050618

Regards
Nandan Kumar Jha

Respected Sir/Madam,

I purchased a air cooler, Sl No. [protected]D4V, Invoice No.BPJ-S0000233 on 11th April'22 (Invoice attached) and brought it home however found the front top panel was broken (photo attached) when I unboxed the product on 12th April, 22 (noon). I immediately called the sales person named Akash, Contact-[protected], Patra Electronics and informed about the issue and a ticket (BU[protected]) was raised on the same day (evening). I was told this product will be replace by 13th April EOD and provided Symphony executive named Prashant Tripathy, Contact-[protected] however I did not get any call. After I called multiple times to the executive, I was told that the front panel needs to be replaced and it got replaced on 16th April. While testing the product by the technician named Mohan Rao, contact-[protected], we found there was a leakage from the bottom of the water tank and he told us that the bottom panel also needs to be changes and he left. I again called the executive (Prashant) and informed about the same on the same day (16th April, evening) and he told us that he'll update the status shortly and didn't call. When I called him on 19th April to follow up, he told me that a technician will vision today (19th April) to fix the issue I waited till 7pm however nobody called. I called the sales person (Akash) and asked him the number of the seller's store manager number. After few minutes I got a call from the technician saying "I couldn't come due to work load. I'll vision tomorrow (20th April). Now god knows when this issue will be fixed.

I request you to please investigate the issue and take the strict action against "Symphony Limited" for this kind of casual behavior/ignorance and "Patra Electronics" for selling defective product and making fake commitment to give best and quick service anytime.

After all this mess, I want either this product to be returned or replaced completely. I have suffered a lot ever since I have purchased this product. The seller

Really very disappointed with the service of Symphony .I had purchased a Diet 3d 40i cooler last week on 14th april. The cooler was purchased online from the company website. The product did not work for even 15 minutes, hence had raised a replacement request

The replacement request order 19894-1 is open since 2 days - with no response from the courier agency.

The call center people are really annoying as they do not have details and no confirmation is provided by them.

Can you help in this matter urgently please?

I wish to approach the consumer court for providing a faulty piece in the first place and then troubling the customer by not picking it back urgently for getting a replacement.

Thanks and Regards
Nikhil Gaikwad
M-[protected]

I regret the purchase of the symphony cooler..
I have ordered one on[protected]
I have received on[protected]
I found it damaged...after so much struggle i got the customer care number connected
I raised a complaint on[protected]
They closed it and raised another complaint themselves on[protected]
After so much of follow-up engineer visited my home on[protected]
I asked for replacement but they said there is no replacement option...but on website they mentioned that they have 10 days replacement policy...
They took it for repair on 7th..till now not resolved...i called customer care today and they are saying complaint has been closed...
One more thing is customer care people will disconnect your call or they say application is not responding..they won't connect to superior too .
I called 5 times today...
Please do not go for such products...after sales support is worst...
I regret it...

I have bought new symphony 12 LT air cooler on 7/04/2022 . after working 4-5 days, fan suddenly gets stopped working..
Please can you send technician as soon as early.

I purchased cloud 15 from co. After receiving on 14 April. No intallation done yet of that wall cooler. How symphony say they they work for customer. Bad impression on all purchased who bought from symphony product. Please resolve problem.
.

I bought symphony air cooler and it's not even a month that cooler started giving problem I raised complain on customer care which contact some time and sometime not working after generating tickets no response no idea when it's going to be done no call no text only computerised reply! Complain ID HY[protected]

I bought new symphony hicool 31L cooler but the swing is not moving properly or at all.

I bought sumo xl 75 cooler on 22/03/2022 it is not working in just bringing after 20 days I tried to contact customer care but they are not responding and the complaint won't lodge in site please solve the problem quickly please solve it faster asap

It's not cooling..i am fed up .

We bought an industrial cooler from symphony and after using 1 or 2 months the motor went off and stopped working we contacted customer service for new motor they claimed its reinstallation with new motor asap now its been 1 week and they aren't receiving calls...very bad service and too much delay

I bought this cooler few days back and now feeling worst about it.. it's not at all cooling.. feeling like cheated

I have online ordered 70L Desert Air Cooler For Home with Honeycomb Pads on 31-Mar-22 by online payment through Razorpay but not received any conformation of my order on mail 0r SMS & also I unable to track my consignment on Londonbritches portal.