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Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

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Updated: Nov 28, 2025

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Bad 😕 It seems that Tamil Nadu State Transport Corporation [TNSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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My mother, wife and with 2 kids suffered a lot they don't know tamil, the bus conducter drop in madhavaram bus stand instead of koyambedu bus stand. Tickets numbers 24812, 24813, 52623, these tickets is taken for nellore bus stand to koyambedu bus stand. After lot of struggle their reach home. By car. The bus starts at 9.30 am at nellore, he told that is back side of koyambedu bus stand. The make walk with 2 kids and luggage. Nearly 2 hours. This way of you tamil nadu conducter. Very sad thing...

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sivasakthi narayanan

from Uttukkuli, Tamil Nadu

Mar 5, 2019

Actually bus name is 21 svn college wednesday usually i go to office by bus only.they wont stop the bus in bus stop instead they will slow the bus we need to run and climb into the bus.this is the procees ther are doing

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Address: 91

Dear sir,
For your kind attention. I have travelling now tn 67 n0870 bus. Ticket issuing officer said that take 3 full ticket and 2 half ticket. I am said that my son not attain 3 year so that kindly take 3 and half ticket. He said that if your come this bus take otherwise getdown and take other bus when bus crossing rajapalayam bus terminus. Sir kindly understand my siutation i trying to show child birth cerficate. He insulting me in fornt of my family member and other co passangers. I have really hurt myself. Beacuse of without made mistake i am insulted. I asking my son not tall he is only 95cm. I want to know how much cm must charge half ticket without age not crossing 3 years. I said i will complaint your higher officials, he said i dont care where ever you complaint. I want to know he is your officer otherwise your are boss of him.
Thanking you
Yours turly
T. Parasuraman
[protected]

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Address: Tiruchirappalli, Tamil Nadu

Respected sir,
I'm studying final year at st. Joseph's college and had to pick my bus at chatram daily. I had pass for the travel from chatram to srirangam but from 5.00 pm to 6.00 pm we cannot see even a single government bus. I am so disappointed and there is 4 buses from 6.15 - 7.00. Do you neglecting us? If you dont need pass students the then why are providing that scheme to students? There is no respect for pass students and elders. The driver change the bus name board to another route and running there. Yesterday i saw bus number 1u changed it name board and left us. Daily maximum of 50minutes i had to wait to travel for 20minutes. Don't neglect this compliant as usual. Consider this as much as possible.

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Kundha

from Chennai, Tamil Nadu

Feb 28, 2019

The bus conductor and driver are talking to each other constantly.driver not drive the bus with proper speed.they hesitate to work rather chating with each other.the average speed of the delux bus also not able to attain by the driver due to distraction

J

jcthomas

from Chennai, Tamil Nadu

Feb 28, 2019

There is rampant and illegal parking of vehicles at the Shenoynagar mostly of customers of restaurants, shops and saloon on the adjacent building. this causes huge inconveniences to us, the senior citizens staying in the building and nearby, we would request you to put a board banning the parking as well as implement towing,

A

Abinaya29

from Coimbatore, Tamil Nadu

Mar 5, 2019

Actual ticket cost from Marakkanam to Pondicherry is ₹37 in all Ultra deluxe buses. But conductor collected ₹40 from everyone which is not fare. This is called robbery. Please take action regarding this issue

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Address: Thiruvanmiyur, Chennai, Tamil Nadu, 600041

Date: 26th february, 2019
Time: around 7:40-7:50 am
Bus no: 95
Vehicle no: 8355

My vehicle no: dl9c 8501

Desirable resolution: request for payment of repairing damaged car

Dear sir/madam,
26th feb'19, today morning around 7:40 am the bus no 95, vehicle no. 8355 hit from back at my car. My car number is dl9c 8501. The backside of the car is damaged very badly.
The road was full with traffic that time and i had to slow down my car as another cab was coming from left side. Please refer the roadside close-circuit cameras to check the incident happened.
This would cost me huge amount to repair. I am looking for how i can recover the cost. My car is not new and does not get covered under 100% insurance.

Regards
Subhomita

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ramakrishnan thiruvenkadam

Feb 28, 2019

Please give more option to buy ticket. Let I receive ticket on my mobile. So that I can show it to ticket checker when he come.

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Address: Ambatur Estate, 600054

I was waiting for d70 in ambayur estate morning 5.45 am a bus came from ambatur bus stand but it not stoped in oppsite bus stop many passengers are waiting for that bus, i was complint to depo officer but he didn't consider my compliment. Please make an action against that driver and that depo officer
Iam not sure that bus number so ian not mentioned it
Tnank you

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Inthumathy Ramachandran

from Tirupati, Andhra Pradesh

Feb 28, 2019

Please provide frequent bus services from Gandhipuram to isha yoga center especially in early morning.. buses do not arrive on time

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Hi,

There are less few busses operating in vadalur to chennai route. Even though, it is very well aware that there will be lot of people travelling on weekends, there are less frequent buses available. We have to wait for 1-2 hours, for even buses to show and it is also fully occupied. Considering it a 5 he journey, we face lots of hardship during travel. This i have been observing only recently. Take action asap considering the vulnerability of the situation.

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Eswar Kumar K H

from Avinashi, Tamil Nadu

Feb 26, 2019

Yesterday, As per schedule bus was not going to destination. Skipping some places as per the driver decision. Due to this passengers not able to reach them native. kindly look into this.

Bus details below.
112-A
All 112-A buses doing the same.
Bus no: TN-21 N-1165.

less frequent bus service - Comment #3362194 - Image #0

S

S.Mallikarjuna swamy

from Bengaluru, Karnataka

Feb 27, 2019

21.2.2019 Erode to mysoru bus at 10.30pm from start erode bus stand, that bus conductor cheating lot of people while name of reservation seat, he giving 177 rupee ticket but collecting 200 rupee amount, plz consider this issue seriously, bcz earning of every rupee difficult

less frequent bus service - Comment #3363557 - Image #0

S

S gopisankar

from Karaikkudi, Tamil Nadu

Feb 28, 2019

I am travelled chennai to trichy in night time, but I'm sit chair I get ticket I see not glass in open, I'm traveled 5 hours not sleeping, it is bad condition, every passenger very affected the open air,

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Address: Ashok bhavan, viswanathapuram, kumily, 685509

I am get in the bus from kumily and i asked ticketto singanallur but conductor gave to gandhipuram.

When i ask why you gave gandhipuram i asked singanallur he said machine have no that option so 10rs extra you can get down where ever you want in between.

This is not good for public 10 rs is not cheap please take any action further it won't happen

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Address: Karur, Tamil Nadu

In bus number tn45 n2396 departure time at 12:15 date 24/2/2019from karur bus stand. The conductor told don't sit on the seat like local travellers only trichy travellers sit on the seat. The conductor and driver have no name patch. The conductor too much of insulting to me. Now i am suffering from too much of depression. This is not in first time.in 90% of conductor told the above otherwise don't come with bus the local travellers.

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Address: Chennai, Tamil Nadu

Car number tn 14 w 7777 bmw white car. A guy aged between 24-30 was driving recklessly from keelkattalai to anakapathur route. He was so close to hitting 2 motorcyclists and a person walking by. He was jumping signals and disrespecting traffic rules by constantly sliding towards left and intimidating motorcyclists and those walking by. He was showing disgusting signs and mocking others while overtaking them. Request police to take necessary action.

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Address: S.Abubakkar , uthangarai (t.k) krishnagiri ( d.t) cell :8608480899, Krishnagiri, Tamil Nadu, 635207

கிருஷ்ணகிரி மாவட்டம் ஊற்றங்கரையில் இருந்து சாமல்பட்டி வரை செல்வதற்கு அனைத்து அரசு பேருந்துகளிளும் கட்டணம் ரூபாய் 10,
ஆனால் தநா 25 நா 0216 (Tn 25 n 0216)
இந்த பேருந்தில் 15ரூபாய் கட்டணம் வசுலிக்கிறார். பேருந்து சீட்டு எண் 028343, 75353 ஆகும். எப்படி கட்டணம் உயர்வு என்று கேட்டாள் தகாத வார்த்தைகளால் திட்டுகிறார்
நீ என்ன வேண்டுமானாலும் செய்து பார் நான் எதற்கும் பயப்பட மாட்டேன் என்று திட்டுகிறார்.
நீ கம்லையின்ட் கொடுத்தா என்ன கிழச்சிடுவியா என்று கேட்கிறார்.

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Address: 630108

Selvi bus running to aranthangi route which depart from karaikudi new bus stand on 9am is not going to puduvayal bus stand. On asking to driver he is saying that when i reach puduvayal i decide how i go by going to bus stand or not. No other buses to puduvayal which reach on 9.30. The govt bus is having more rush and not able to get in. So kindly treat this matter as urgent

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Address: Thoothukudi, Tamil Nadu

Respected sir,
We run courier service in vilathikulam-628907, (Thirunelveli transport division). We regularly use your buses for 15 kms up and down parcels (Not more than 10kg) with out manpower. Some cheating conductors ask high value of luggage charge without ticket. I want to know complete chart for tnstc luggages. Any website link for chart pls give reply sir.
Thank you

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Address: 641602

Hi, i was travelling on the above mentioned bus on 21st feb 2019. The conductor who was giving tickets was rude and was not polite in handling the customers. Moreover the male customers are treated in a different way (Impolite) wherein the female cus. Were treated in a total different way. And was abusive with male and was a flirt with females.

All of the above the way the conductor talks is completely unimaginable.

Need an investigation on the same and wanted to have an update on the same

The conductor is wearing a specs in red colour frame.

Name of the conductor - l. Kumaresan.
B. No. 1678/94.

Please have the action taken up on this case on priority

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Today (21/2/2019) i tried to book ticket from salem to chennai with my tnstc account, timing 9.45pm. During transaction money was deducted but the ticket was not booked. Pls send the refund details to my email [protected]@gmail.com. The name is sriraamcr, the amount 385 was deducted from kvb. The id name is sriraamraja89. Also no refund details or notifications have been sent

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Address: Coimbatore, Tamil Nadu, 9276

Employee id no : conductor 7667
Employee id no: driver 1677
Time : 11:50 pm bus brake down but we are not to action. 3 hours passengers waiting for kumarapalaym tollways limited...
Lady's, students, offers, many people's are waiting and please imidtiatly action please...
Cm is not to replace payment announced asking conductor chinasamy... Solutions no

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santhosh285

from Chennai, Tamil Nadu

Feb 19, 2019

Hello Team,

Being the busiest route and have occupancy on average around 80%every day in this route bus condition is too bad most of the push back are not working also this bus have online booking option which intend have many users book with additional charges

Please have a change in bus for this route

Thanks,
Santhosh

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Address: 600024

உயர்திரு போக்குவரத்து அலுவலக மேலாளர் அவர்ள்,
ஐயா, நான் 17.02.2019அன்று மதியம் 2.00மணிக்கு சென்னை -பெங்களுரு வண்டி எண் (Tn01 an0985)
மேற்கண்ட பேருந்தில் பயணம் செய்தேன், அந்த பேருந்தில் பயண கட்டணமாக ரூபாய்460 வசுளித்தார் அதற்கான பயண சீட்டையும் கொடுத்தார். இந்த கட்டணம் முன்பதிவு கட்டணத்தை விட அதிகமானது.நடத்துனரிடம் கேட்டதற்கு நடத்துனர் இதற்கான தகுந்த காரணத்தை விளக்காமல்
எனக்கு தெரியாது என்று திமிராக பதில் அளித்தார், அவரின் நடவடிக்கையும் சரியில்லாமல் இருந்தது ஆகவே தாங்கள் விசாரணை மேற்கொண்டு தகுந்த நடவடிக்கை எடுக்க வேண்டும் என்று தன்மையுடன் கேட்டுகொள்கிறேன். இத்துடன் பயணச்சீட்டை இனைத்துள்ளேன்.

தங்கள்
உண்மையுள்ள
கோ. பால மணிகண்டன்

Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.

Feb 17, 2019

Updated by Balamanikandan G உயர்திரு போக்குவரத்து அலுவலக மேலாளர் அவர்ள்,
ஐயா, நான் 17.02.2019அன்று மதியம் 2.00மணிக்கு சென்னை -பெங்களுரு வண்டி எண்( TN01 AN0985)
மேற்கண்ட பேருந்தில் பயணம் செய்தேன், அந்த பேருந்தில் பயண கட்டணமாக ரூபாய்460 வசுளித்தார் அதற்கான பயண சீட்டையும் கொடுத்தார். இந்த கட்டணம் முன்பதிவு கட்டணத்தை விட அதிகமானது.நடத்துனரிடம் கேட்டதற்கு நடத்துனர் இதற்கான தகுந்த காரணத்தை விளக்காமல்
எனக்கு தெரியாது என்று திமிராக பதில் அளித்தார், அவரின் நடவடிக்கையும் சரியில்லாமல் இருந்தது ஆகவே தாங்கள் விசாரணை மேற்கொண்டு தகுந்த நடவடிக்கை எடுக்க வேண்டும் என்று தன்மையுடன் கேட்டுகொள்கிறேன். இத்துடன் பயணச்சீட்டை இனைத்துள்ளேன்.

தங்கள் உண்மையுள்ள
கோ. பால மணிகண்டன்

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Dhanaammu

from Chennai, Tamil Nadu

Feb 19, 2019

I am Dhananjeyan
irregular services of bus my village Name Mordhana Gudiyatham taluk vellore District 10/02/2019 Afternoon single bus time 1:50pm bus is Not coming In my village please action this complaint

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Address: Chennai, Tamil Nadu, 600119

Hi sir,

We are traveling from chennai to kadapa and recently the way of apsrtc busses boarding point has been changed from cmbt to madavaram.
It's so difficult to travel in the early morning from chennai madavaram to cmbt and cmbt to our home area sholinganallur.

Can you please add more 570s and 570 no
Busses in the early morning time from 4 to 7 a. M

Thanks,
Suraj. C

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Naveenraja E

from Chennai, Tamil Nadu

Feb 20, 2019

Tnstc bus driving rashly, dangerous to other road users,
Bus route Thirupporur to Tambaram
Bus no : TN 32 N 3087
Please instruct the driver to drive in a safe way to other road users.

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I have booked bus ticket from trichy to tirupati through online from setc website. The seat i booked was ladies seat.in the middle of the travel the bus conductor was insisting my seat and woke me in mid of the sleep at night which caused me great inconvenience for a female passenger. The bus details are

Date of journey :[protected]
Time: 20.30
Bus id no. :e-5198
969 ud
Ticket pnr no. : t27361033br...

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Address: 641111

Bus number 74 which was started from vellalore to gandhipuram at 7 o clock, the bus was supposed to stop at varadharajapuram but due to traffic driver n conducter argued to get down, on that time most of the vehicles are crossing the bus so i am unable to get down with my child. After that driver scold me n didn't stop the bus at correct place and he stopped near esi stop. So i kindly request the tnstc to take necessary action or else i will complain to consumer court.

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Shankar Mariappan

from Chinnamanur, Tamil Nadu

Feb 12, 2019

Buses not stopped in Muthupettai bus stop. While coming from nagappattinam. It is going through bye bass instead of bus stand during night timing. Many people struggle to go bus stand in nights. Please do the needful.

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Bus no tn 45 n 3890.. I traveled in this bus on 10th february 2019 from coimbatore. The bus started at 3.45pm from cbe. I waited half an hour for this bus since i could reach trichy earlier as it's a point to point bus.. But the conductor and driver stopped in all the bus stands in-between. They even stopped in small bus stops in some places. They said they can't drive with empty seats. They even stopped in kulithalai bus stand. What's the point in calling this a point to point bus. Disgusting... Kindly take some action... It's 8pm now on the same day and i m still in kulithalai.

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b vicky

from Chennai, Tamil Nadu

Feb 11, 2019

The bus 90A numer :tn 38 N 1917
the driver didn't stop regularly in government polytechnic college coimbatore bus stand. Please take responsibility.

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