Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Respected sir/madam,
Bus conductor name: thangaraj (4409)
I boarded the bus from salem to cbe at 6 pm on 6 dec 2018. The bus unfortunately met with a mild accident. He did not make any proper arrangements for the next 30 mins. When enquired he argued & behaved very rudely & arrogantly. He shouted at all the passengers in middle of the road amd crossed his limits which wasn't fair. He made us to walk till the bustand which was about 20 mins. We boarded the bus only by 7.10 pm. I kindly request you to take immediate action against the bus conductor.

Sir,
On 25/11/2018 i had boarded tn - 33n 2432 bus from sathyamangalam to mettupalayam at 1.00 pm. Conductor charged me rs 42/- as ticket fare from sathyamangal to mettupalayam. Where as when i came from mettupalayam to sathyamangalam, paid only rs 30/- as fare. When i enquired the conductor he told that this is express bus. There is a 40% difference in ticket amount but there is absolutely no comfort on paying this 40% excess amount.
My complaint is that:-
1. The express bus stopped in almost all the stops like the ordinary bus. As a result the bus is over crowded. Further one co passenger enquired that why this bus is stopping in all stops, the conductor behaved in rude manner and told that my bus will stop in all places and if you are not interested to travel then you can get down.
2. There is no route map inside the bus and registration number is also not written inside the bus.
3. Travel timing between the ordinary and express bus was almost the same i. E 1.20 hrs.
4. Express bus condition of tn 33 n 2432 is very poorly maintained. Lot of vibrations and sound, very dirty and dusty, seats where in poor condition which resulted in very uncomfortable travel.

Regards
V praveen

Dear sir,

I traveled with my wife from madurai to coonoor in bus no:tn38n2881, sitting in three seats nearby front door and due to very cold weather, i requested the conductor to close the shelter. He told that he will not close the shelter, he cannot open the shelter as and when the passenger comes. If you want you to close and open as the passenger comes. He told that he close the shelter only at mettuplayam. Due to this still now 10.30 a. M. 06/12/18 i am suffering from cold

I'm from villupuram. Studying clge in coimbatore. The travel hours take for me is 7 hrs in muffsel buses.. Villupuram to salem 4 hrs. Salem to covai 3 hrs.
Villupuram to salem it takes 4 hrs. Sometimes above the 4 hrs ours drivers r driving t buses. So in order to reduce the travel time plz provide 1 to 1 or point to point bus between villupuram to salem. It can reduce the travel hours from 4 hrs to 3 hrs. This will very helpful for clge students and workers. Most of the passengers are almost workers and students.. It will very convenient for them.

I was travelled on saturday 1st dec 2018 from coimbatore to dindigal bus number - tn57n2407. I gave 500 rupees and asked 4 tickets to conductor but he gave only 3 tickets by his mistake also he stated that balance will give later. I accepted it. After few mins he came back to me and informed to check the ticket. I could see that he provided only 3 tickets. So i understood it was a human error from both of them. (He didn't do his work properly also i didn't notice the numbers in ticket). Suddenly he was shooting and used unnecessary words etc. I said what is your problem? Give me one more ticket the problem is solved but he continuously shooting etc. Really i am frustrated. There are so many good drivers and conductors working in tnstc. But these kind of some people destroying the all of their names. We request you to take necessary action on this. Please give some training regarding how to speak with passengers.

Painful experience of travelling by tn 72 n 1353 route no.506d. On 30th nov. 2018 around 10.15 p. M i boarded the bus in v. K. Puram santhana mariamman koil stop to tiruneveli. I took the ticket it was rs.32/ that day it begun to drizzle and when the bus move out of moon lamp stop it begun to rain heavily. I was surprised to see all the rain water was coming inside the bus from the room practically there was only one seat which was not wet and soiled. All the passangers nearly 10 of them were wet or murmuring about the irresponsibility of the depot manager and that of the tnstc heads. It is high time to keep away this bus or such other buses from this route. Only 43 k. M. With nearly 35 bums on the road and it takes nearly 1.30 hrs to reach a short distance. So much of inconvenience is being caused to the public. Papanasam is a place which attracts hundreds of people every day. Request the gm, the depot heads, the rto, the district collector to look into the matter. The depot has 65 to 67 buses and nearly 30 of them in the same condition. These buses have been on the road for more than 15 years, still the rto or other responsible persons allow these sort of inconvenience being caused to the public. The local mla or the mp are requested to set right the great inconveniences caused to the people. Jegadhees, b. A. B. L.,

Sir
I booked ticket (Attached) from tiruchendur to chennai with pickup point at arumuganeri. We were waiting for the bus since 6:25. The bus came at 8:00 via adaikalapur road (Scheduled time is 7:50 via kayalpatnam) but didn't stop at the pickup point.
I tried all possible tnstc numbers but no use. I have all the records like eticket, call record etc.
Because of the irresponsibility of the driver and conductor we missed the bus.
This created a horrible situation and i had to run for safe accommodation food and so on.
We approached the local police station to file fir. They advised us to complain tnstc.
I am writing this mail hoping the justice and refund.
If the subject is not related to you kindly forward this mail/inform to the right address.
Thanks in advance
N nattar muthu
Chennai-36
[protected]

Hello,

I have cancelled my tickets on 30/10/2018 but I not yet received the refund amount.

I got to know that tnstc will take 15 working days for refund but already 20 + working days over.

I called the toll free number given by tnstc but no one picked up the phone.

Please find the ticket information below and refund amount.

PNR Number - T25754325
User Id - mails4jaya
Jouney date - 02/11/2018
Total Fare - 565.00

Thanks
Jayakumar

Hi,

I had booked ticket for 3 members from chennai to trichy. I cancelled one ticket before one week of travel. Later on i cancelled another one ticket just 3 days before travel. Finally only one person travelled.

So i have to get refund for two tickets instead i got refund for only ticket.

After long follow up, no proper response from tnstc...

Please get back my ticket refund amount.

My ticket details are mentioned below.

Pnr number : b25777031
Ob reference no. : ob12037677
Bank txn. No. : nhmp[protected]

Regards,

Nirmalkumar

I had reserved a ticket (Pondicherry - chennai ac bus) online through setc on 13 nov 2018. Our journey was on 26th nov 2018.in prtc bus stand, when we were trying to enquire about the bus, we we're informed by the setc counter people that it might or may not come due to a day bandth on pondicherry on 26 nov 2018. He was never answering properly. Moreover the attender was very very rude and negligent to the ppl enquiring for the arrival of the bus. He was like shouting abusively to the ppl questioning him.
They didn't even arrange for an alternate vehicle. Inspite of all he is very aggressive and treating passengers with out basic respect. Since there is no proper response from them, i chose prtc after 1 hour of discussion with setc people. We wasted our money just for nothing which is not acceptable.
On the whole this is the worst ever experience with setc. I would never prefer travelling in setc going further. Would also like to know if there is any way to get my money back. I dont want to spend my money for which i didn't use.

Hi,
On 26/11/2018, I tried to book 2 tickets from BENGALURU to ERODE in(travel time :30/11/2018) SETC. Amount Rs.786 has been debited from my account but ticket was not booked. I don't know my TNSTC Reference Number. My Transaction number is Ref No.PF[protected].
username: vinoyaariyan
mail ID: [protected]@gmail.[protected]@gmail.com

Please resolve this complaint and refund the amount as soon as possible
Thanks,
Vinothini M

I am a usual traveller from tiruppur to seyur. On nov 26th, i missed my usual sakthi bus and due to time constraints i boarded a coimbatore bus so that i could reach till avinashi from where i could catch another bus. When asked for a ticket, the conductor simply told i can not board the bus as he is loosing traveller who board the bus to coimbatore. And it's a loss to take me. I could not note the bus number nor any details regarding the conductor but the bus left tiruppur pusha bus stand at 9.25. I immediately informed a t c who was standing there and he simply asked me to take another bus and he denied to give me details regarding the conductor. Every one who boards the bus do not come on a free trip. We are paying them. This discretion by the conductor is highly unacceptable

Respected tnstc,
As we are travelling in one of your bus (Madurai - salem - hosur) as they have mentioned its a highway rider and point to point... But here they started at 10.30am in hosur and they stopped the bus in krishnagiri bus stand for 10mins.. Not fair they have charged 140rs for the ticket, they're not following the rule bus no. Tn 29 n 2534

Well wishes to you! I was travelling in a local bus between sri krishna college of engineering... Bk pudhur to railway station in coimbatore during the time period 6.00 to 6.45. I was sitting at the back of the bus and after paying the fare, i left it on the seat.
It is a brown leather wallet with rs.740 inside. I had a letter for permission to get inside my hostel. Pls, contact my college to know my details or pls contact me through this letter.

Thank you

Conductor of bus tn25n0336, booked two tickets instead of one and did not return the money when i asked him. I don't know tamil. Asked 1 ticket from tv malai to kannamangalam. He asked 82 rs. He himself thought i m asking two tickets. Why should i ask two. He should ask who is another person.. Nothing he did..
After 5 minutes when i saw the ticket he booked 41*2. Asked for refund he denied. Ticket reference numbers are 629291, 24/11/18, 07:41:35, tn25n0811. Please take some action on this. I never thought bus service of tamil nadu is of this level.

Friday 23rd i went to thiruvannamalai, while i return in tnstc bus bound to uthukottai depot started (Special service) around 10:30 pm drop me at 1:20 am in perungalathur. Sudden waking up not checked my purse. When i got down i missed my purse. I requested another bus they refused to pick till koimpedu. I catches private taxy at tambaram, reached koimpedu tnstc officers not get any help.
My purse consist of aadhar, atm, pan, driving license with rs 1500 cash.
Please arrange to recover.
Thanks
Lakshmanan
[protected]
.

I am from thanjavur and i travelled to trichy by bus which was managed by conductor by name r. Piraisudan, number : 2397. I give him 500rs for my ticket of cost 43rs and he refused to take my 500rs and he told me to come bus stand for change.. But i want to stop before bus stand. Due to his activity i miss my appointment and lose my interview.
Please take some action for my complaint against that conductor for his behavior.

Hello sir,
[protected]
In tambaram sanotarium, the tambaram to kanchipuram (79) bus was wait as long as. Passenger's were waiting. They told us after the bangalore bus, then only they take the bus
The incharge was not fair. The driver start the bus but the incharge not allowed to start. It is very much annoying. Due to that we are waiting more than 20 mins. Kindly take action.

On 17/11/2018, i tried to book 3 tickets from nagercoil vadacheery to kalpakkam in setc.
Amount rs.2198 has been debited from my account but ticket was not booked.

Please resolve this complaint and refund the amount as soon as possible.

Tnstc username:stephysm

Mail id: [protected]@gmail.com.

Trip code : 1505kakkap

Journey date : 18/11/2018

Regards,
George mary s

We were coming from kodaikanal to batalgundu . We reached at 8 pm in batalgundu and lost bag in that bus . I have ticket also of that bus . It was a school bag type yellow and grey colour bag with necessary things. Can you please solve our complaint as early as possible .
We are attaching ticket photo with this.we are from raipur chhattisgarh and we are new to this state . Neither here local people understand our language neither we so please this is the only way to solve our problem please resolve it.