Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Respected Sir,

On 10th May’10, when I was traveling (unreserved) from Kovilpetti to Hosur by SETC TN-01 N7746, front seat allotted (near driver seat) for me by driver cum conductor. Bus has breakdown at beside Tirumangalam and corrected within one hour. After that I had known that the above person for sleeping purpose only occupied two seats. Already one seat eligible for them hence I went to ask them with soft but they had not agreed hence I had seated on the same (one seat) suddenly they had stopped the bus and instructed to all like “If he will not get up from this seat, we will not take the vehicle” immediately one or two person (selfish) were argument with me regarding already bus one hour late so they were thinking again it will take so many time based on that I thought no one will suffer by me hence immediately leave from the seat and went to the earlier seat with fatigue.

My bus ticket #21705 – Rs.200, #19116 –Rs.70, #06648 –Rs.5.

If you will take necessary action, not only me every one will satisfaction with hope full in our road transport corporation.
Thanking U!
With regards,
S.Iyappan

I am one who keeps on travelling as my proffesion is as so . I regulary travel on TNSTC ( tamil nadu state transport corporation ) a government of tamilnadu undertaking SETC ( state express transport corporation) most of the long running buses stop only on certain MOTELS where the standard of food is not up to the mark whereas they charge Rs 45 /- for limited meals and the mineral water they sell do not have an expiry date at all the rates...

I had possibly THE worst experience of my life with SETC service on 30th April/1st May.

I had reserved a ticket on route no.:794UD (from Chennai to Trivandrum), at 9pm on 30th April..
The Corporation claims the journey to be of 17 Hours.

The Bus did not leave the CMBT terminus till 9:30pm on 30th.
I reached the destination at 5pm on 1st May, instead of 2pm, as claimed.

THREE hours extra???
Whatever for???

There had been a LOT I had planned for that trip.. ALL of which got canceled just because of this single abysmally stupid event.
Not happy with this at all.
Having said all this doesn't rid me of all the disgust I've developed.. I'll never be able to completely vent it out.
But, am here because I don't want all this to go unnoticed.

Passengers have enough to deal with, notwithstanding such uncanny and erratic activities.
Hope the authorities wake & wise up to understand this and keep a check on it.
That would be a request.

This was my first trip to Kerala. And am SURE that it would be my last by the SETC, no matter where my destination.
Enough anxiety and grievance to last for a lifetime.

Hi
I have been using public transportation for more than 4 years from Bangalore, Chennai & Pondicherry. The worst transport service ever seen is TNSTC/SETC.
1. TNSTC has different category of buses like normal & express buses and there is a difference in charge accordingly. But both the buses have a speed limit set in the buses. There is no difference in journey time.
(I personally asked one of the conductors when travelling in Express bus he said though the bus manufacturers insist not to have any kind speed limit set as the buses reaches concern depot first thing is to setup speed limit for buses. If the bus drivers are not able to control the mileage then they will be sent to training) they are not ready to drive faster as it might be a black mark in their carrier.
My point why do you want to pay extra for travelling in a express bus and gain nothing.
Journey time between Chennai to Pondicherry is always 4.00 hrs for past 5-6 years which has never improved.
2. SETC bus drivers do not have the courtesy to speak properly/patiently if you ask them some question like when it’s going to reach or route they always shout at you.
3. SETC always stays behind when compared to any other state transport corporation
• Online reservation.
• Volvo service/Air conditioned bus service.
• Hospitality.
4. Volvo buses which are operated between Chennai – Villupuram, Pondicherry has the worst seating. Those buses are suitable only for local transport.
Because of all this things people do not prefer SETC/TNSTC

Tamilnadu government should also have this department as a leading role model for other states. Tamil Nadu govt has failed to do it

Regards
Dev

Bus conductor mis behaves with the passenger.

it was vizupuram controlled bus Red colored hosur to chennai,bus no 303 starts. it was around 10:30 night on friday 10 th april. Conductor refused to take passengers of vellore. he wanted only chennai passengers,
i asked him WILL IT STOP AT VELLORE, HE SAID NO. BUT IN THE NAME PLATE IT WAS WRITTEN, IT WILL GO VIA VELLORE TO CHENNAI. I again insisted him but he started abusing me and he was dare enough to say note this bus no and lodge a complaint against him.

i made a complaint at the hosur depot, they said it under vizupuram control, they are always like this.
even depot checking ispector was unhappy about vizupuram transport controlled buses.

i myself facing this misbehaviourin attitude with vizupuram bus conductors many times.
is really Vizupuram transport corporation gives this much liberty to the bus conductors?
are they only concerned about the collection money?

i have already lodged a complaint for the same. now i am going to RTI act and wanted to know about the actions they have taken.

i would require progress for this complaint also.
i am ready to attend any calls to my mobile regarding this complaint

Regards,
Venkat
[protected]

Hi

I travel from Tiruvallur to Chennai everyday to office, I come by Tamil Nadu State Transport corporation. Today I travelled by a bus from Tirupathi to Chennai (bus number 201). The bus came near the Koyambedu bus stop and the driver stopped the bus before it entered the station. For 15 mins it was standing at the same place, when asked y is it, he told the conductor went to buy the breakfast for them. This happens regularly, the buses come near the koyambedu bus stop and they go for breakfast and come after 10 or 15 mins.

Can action be taken on this, please let me know.

Regards

Saravana Kumar

Hi All,

Today Morning i ll travel by bike from chengalpattu to santhome (6:30 onwards) in the time near to Vandalur, one of the SETC bus driver will drive the very poor condition, he will beet me by two time and the driver is using the bad word to me.


Kindly take the action to the driver.

Route No :- 198 UD
Bus No :- TN01-N-4865

Regards,
Rajesh.S

lack of bus services from kanchipuram to chennai during full & No moon day, since diverting all buses towars tiruvanamali & malmalaiyanur as special service. for example: on 15 march from 6.30 to 7.30 not even a single bus to chennai in all different routes(76b, 76c, 79). Only MTC 576 & Vellore depot 276 or 130 available with huge rush.
people are facing more dificulties, please take necessary action.

Thankyou in advance

I am Ram Kumar Maity. I work at Indira Gandhi Center for Atomic Research at Kalpakkam. I am a resident of Pondicherry and travel by TNSTC every Sunday evening from Pondicherry to Kalpakkam via ECR. However every Sunday evening all the buses are reserved for Chennai passengers, forcing all the passengers travelling to places like Kalpakkam, Mahabalipuram etc. to travel standing in buses. I find this grossly unfair as there are no other buses other than Pondicherry Chennai buses to make these journeys. Therefore either there should be some buses earmarked for carrying passengers to intermediate destinations on ECR or there should be a quota in each bus for such passengers.

Dear sir,
I would like to log a complaint against the conductor on the TNSTC bus from Salem to Chennai on 21st Feb 2010 night.
Even though I asked specifically for a ticket to Tambaram, he gave me a ticket to Chennai which costs RS.9 extra. When asked why, he just said 'appadi thaan' meaning 'thats the way it is'.

The reason I want to log this complaint is not because I can not afford the RS.9, but there are a lot of people (for example my parents who do farming near Mettur) strive very hard even to earn 1 ruppee and even if government employees take away the money like this, where is honesty and justice?

The bus number is Salem 0878. My ticket number is AJ61658 (issued at 21:00:02 hours on 21/02/2010 from SALEM to CHENNAI). I did not notice the conductor's name, but he wears a spectacles and is a middle aged man.

I would like to know if this is acceptable.

Thank you,
Prabhu T
[protected]

Hi,

I was travelling from Villupuram to Chennai in my car on 14 Feb 2010. I started at villupuram by 5:10 Pm and reached Vikrivandi Toll Plaza at around 5:30 PM. When i was to enter one of the way to the counter a TNSTC Bus (TN 32 - 2871) Side No. 19/VPM, Thittakudi to Chennai bound, crossed on my way suddenly without any horn or signal and entered in my way to counter. I have to apply my brakes at full swing to stop my car. That driver does not mind the speed breaker also. He is not aware that he is responsible for the life of all the passengers throught the journey. This negligence and carelessness of the driver irritated me, even the executives at the toll plaza was shouting at him. But that Driver was cool and said in tamil "Naan appadithaan ootuven" (meaning: I will drive like that ony!!!!). After that i noted the number and made a complaint with the Time Keeper at Thindivanam. I was willing to give a written complaint but the time keeper was refused to get that and promised me that he will take necessary action against the driver.

I dont know what action he took? but I would like to bring this rash driving and negligence of the driver to the following persons:
1. The Managing Director , TNSTC Villupuram
2. The Branch Manager, TNSTC Thitakkudi

An humble request to the drivers of public transport: DONT PLAY WITH THE LIFE OF PASSENGERS ON BOARD AND OTHERS ON ROAD!!!!!!


Will TNSTC take action????? or they going to support these kind of drivers??????


RAJINITH
CHENNAI - 600 040
Mob: [protected]

we have booked a bus ticket from tuticorin to chennai. The bus was scheduled to start at 620 pm. Due to some reasons there has been a delay in the schedule, however other buses on the same route are on time. It has not occurred to the corporation to intimate relevant passengers neither reallocate any other bus for these passengers. No one is taking responsibility for this. It is high time they change this attitude towards consumers.

My son, who is a first year college student, was travelling from Walajapet to Kancheepuram by Tamilnadu State Transport Corporation bus (Route No.156; TN 23 N 1789) on 08 Feb. 2010. He boarded the bus at Walajapet, but took a five minutes time to ask for a ticket (Ticket No.027832 with RT No 501). Though he asked for the ticket, he himself voluntarily, the conductor abused him vulgarly and shouted at him using bad language for the delay. Though he expressed sorry and requested him not to use bad language, he continued it for some time. During the travel when he asked some details from the driver, he also joined the abuse.
Who gave them the right to use bad language and abuse badly for the mistake he did inadvertently? Is this the way for the public servants to behave like this to the younger generation? This kind of attitude and approach by the crew towards the growing young generation is totally wrong in my opinion and it is also much harmful to the society indirectly in general.
My son was offended by this very much and wanted to know the way to express his anger towards their behavior. May I request the authorities concerned to take note and do the needful to provide facilities to express their grievances to ventilate and also to train their crew appropriately to deal with the passenger.

i used to travel from tirunelveli to chennai in ac setc bus while travelling i get really irritated by watching boom tv.really it [censored]s.it plays only worst songs and flims so i kindly request you to stop the boom tv service and appy olden method

Dear Sir,

My native is S.S>Kottai in Sivagangai Dist., Every bus used to stop here for Pick up & Drop off except some express buses. I was travelling from Madurai to S.S.Kottai on 16th Jan 2010, the cinductor told me that the bus will not stop there in SS Kottai & he refused to give issue the ticket. The travel tie is approximately 8:30 PM from Madurai Mattuthavani Bus stand.We were four includes my aunties & brother. I was asking to conductor to give in writing this bus will not stop in SS kottai & also the control room telephone number to contact and ask them why this will not stop?? He refused to do both. He gave ticket up to Melur & he went off without response.

This kind of non responsible conductors and the TNSTC Team should avoid the behaviour. They should have inmplemented the 24Hr Call center number for probelms in bus itself.

Hope we need to fight with this government bus systems and priblems to sort iut.

Regards,
G.Mahendiran.

I had traveled from vilipuram to trichy by bus number TN 63 N 1195 on 15th Jan 2010.We experienced huge inconvenience since the travel time took about 3.5 to 4 hours due to very slow movement by the driver.Given that all o[censored]s have busy schedules,this is a matter to be looked into.The driver was going at a rate of 30 kmph on a highway road almost free in the afternoon.When asked about it the driver did not reply properly.He blamed the bus for not being able to speed which is absurd since the bus was destined from vilipuram to madurai.Given that the driver was also old, it is the role of TNSTC to ensure that fit drivers undertake a long distance driving as a job and not cause such problems to travelers.

Kindly find complaint on SETC bus service.
PRN-T[protected]
Bus – TN N 6848
Number – A843
Seat – 17,18,19,20
Complaint – Broken glass on W 20; No handle for Push back; Push back not working for Seat 18; No main door for bus. Fan not working. Seat covers were very dirty.
Bus routed from Chennai to Tiruchy.

I have boared the bus from Madurai Koripalayam to Thabal thanthi nagar(1 G ExP)
TN58 0687.

Normal bus charge is Rs 3 and Express bus charge is Rs 5 and this is a express bus stopped at all the stops but the charge is express charge.

Dear All,

I have travelled Yesterday[protected]from RAJAPALAM TO CHENNAI Avadi through TNSTC ultradeluxe bus. I have reserved my tickets by paying Rs.320/- from the counter. When i was boarding conductor took my reservation ticket and iisued me Ticket for Rs.305/- Instead of Rs.320/-. I asked the conductor that you have check and return only the reservation ticket to me because i am a regular passenger of TNSTC,SETC bus. He was informing me that he will give tickets worth Rs.305/-only in a rude manner and explaining me that is the rules. Then i told him i am on a official visit i have to submit my ticket if you are giving me ticket for Rs.305/-then how can i claim Rs.320/- from my office.

He was informing in cruel manner that he will give ticket for Rs.305/- only. If you have any thing to say you may get down. I informed him this is not a good note dont talk like this Rs.15/- is not a matter to me but i have doubt on you . He simply saying that you may comlaint to anybody. Another co-passenger who is also transport employees of the same branch informing me that if you are going to compalin him. It will not work because the concerned branch manager is very close relative to him. And he is from RULING party trade union.

After some time he was coming to me and informing that if you want you come or you may get down at here .That area is dense forest.

He made my travel in a bad way.
Now a days they are also behaving very abnormal to the passendger.That s why all are prefering to go by OMNI or Travels Bus.

I am frequent traveler in SETC from Bangalore to Tirunelveli and Tirunelveli to Bangalore. Recently I came to know that Route No: 874 UD is been cancelled which starts in Bangalore at 5PM.

This was running in a convenient time and most of the time reaches Tirunelveli before 6 AM. Stopping this service is forcing people to travel in the private buses. So kindly reintroduce this service again or modify the time of route no 873 (Udangudi) instead of 4:30 PM to 5:30 PM and convert this service as High way Rider so as to reach Tirunelveli before 6 AM. Most of the offices gets over by 5 PM or 5:30 PM and the buses which is starting before 5:30 PM are not very much useful to the common public who wants to travel from Bangalore.
2) This bus which was starting from Tirunelveli at 6 PM is also cancelled. Any bus which starts later than 6 PM will not help the people who want to go for duty. Kindly re-introduce route no: 874 or modify the timings of route no 873 to start from Tirunelveli at 6:30 PM and reach Bangalore before 6:30 PM.
3) Opening for online – booking to public will be very helpful and reduces the rush and the manpower in the reservation counter. This also helps SETC to plan and introduce special services during festival season.
4) Kindly introduce another boarding point near St. John’s Hospital at Bangalore similar to the Electronic City boarding point.