Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

[protected]@tn.nic.in



Dear Sir


This is Arunkumar from walajapet .I am working in private concern in chennai sir everyday am going by TNSTC Buses to chennai. just you see in a walajapet morethan 2000 Peoples traveling to chennai everyday

Otherwise in a weekdays of Monday morethan 5000 peoples traveling to chennai usually Bus Nos 102, 102B, 84, 89 its coming to walajapet, other buses of Having walajapet stage but conductor & Drivers

Avoiding the walajapet.and Avoiding bus routes : 303, 528, 202, 123 Main avoiding bus depots Tirupattur, Arcot, Arni.it is one side Conductors are using voulgur words to passengers. don’t come to bus this bus will

go by Byepass only

That day we are asked the question why sir you having walajapet stage suddenly that conductor was replied me you are not officer i will not answer for your question where ever you can go and compliant me


Lot of Buses avoiding the walajapet.please take action for this peoples are so far very disappointed in these cases.

This matter already published by DINAMALAR NEWS PAPER ASLO

Please take serious action for this

Thanks & Regards

dear TNSTC officers,
now a days you are displaying "EXPRESS" board in some (ALL) buses and collectting extra fare.
but those buses are half the speed of private buses. some passangers are taking money from home only for ordinary fare. they are really getting trouble. Due to the disel & spare parts rates this type of techniqes (EXP, PP, NON STOP) you are handelling. simply announce the rise of fares to puplic.Don't cheat them for a long term...

sir/madam,
I travelled in the bus number TN-29-N-2038 around 11.30pm on 15/06/2009 which is from tirupattur to dharmapuri.The conductor behaved in very rude manner.he spoke very indecently.The incident happened because the conductor switched off all the lights because televison was switched on and some movie was running.I told the conductor to switch on any one of the light or even any small light because ladies feel very uneasy to travel in that bus and it was unsafe.
He refused to do so and told me to get down from the bus on the mid way from tpt to dharmapuri.I really felt very bad on that day night.Hence i kindly request you to take necessay action on that particular conductor.I asked that conductor name, but he refused to give and moreover he didnt wear his batch on that day.

sir
your company tn 33 n1460 bus drivers and conductors are dont follow the timings of kunnathur to karukkuppalayam trips. so pls check and action on drivers and conductos

I had the misfortune of travelling by a state transport bus TN 32 N2961 from tiruvannamalai to tambaram (tickect no 53904 for Rs.55). the bus left tiruvannamalai at 1.00pm and just before olakkur stopped at a wayside hotel"aachi mess" for lunch; I donot understand the logic behind the buscrew stopping the bus at a wayside hotel whereas they could have finished the lunch at tvmalai itself; the bus was there for about 35mts in the scorching sun; normally express busses to tvmalai donot ostop at wayside hotels; but nowadays it has become a regular feature; earlier the time taken to reach tambaram to tvmalai was three hours and now a days it is more than three and half hours; and to add insult to injury the prices at the wayside hotels are exorbitant to say the least; one litre mineral water bottle costs 17/- rupee(original cost 12 or 13 rupees) and one bottle of soft drink is Rs.30/-(origisucnal cost 20 rupees). I am giving the prices of items charged at the Achi mess. I donot understand what pleasure or consideration the crew get by stopping the bus at such hotels and subject the passengers to such mindless fleecing.
grateful if the authorities concerned advise the buscrew to not to stop the bus (esp express buses) and subject the passengers to such tortures.

thankiing you


K.Ranganathanb.

This happened on 16/04/09, when my wife & myself are returning from Munnar after our honeymoon in a TNSTC bus from Munnar to Rajapalayam. we enjoyed our entire trip but when we are about to reach, just 1 hour drive from Bodinayakanur, bus break down due to tyre punture in ghat road. driver & conductor told that they have spare tyre But never had jockey. It was almost like 6.30 pm. children, old people are shriving & stranded for more than 2 hrs. conductor told he can't arrange for another bus from Bodi subdivision, because his bus is from different subdivision. at last after 2 hours halt in ghat road, another TNSTC bus took to Bodi, which was jampacked. TNSTC should take steps to avoid such incident hereafter.

Complaint1 : I am college student.. my native place is Cuddalore and am now doing my B.E in Coimbatore. I will travel to cuddalore in SETC bus service available from cbe to puducherry.

There are two routes to reach cuddalore
1.cbe->salem->virudhachalam->cuddalore->pondy (bus route no:839UD)
2..cbe->salem->panruti->cuddalore->pondy (bus route no:842 and 842UD)

for the last...

respected sir,

i went to cmbt to get bus for my return to trivallur on[protected]wednesday evening 9.30 pm (21.30 hrs).while entering the cmbt terminus one bus passed across me route -97 (from cmbt to tirutani) i show my hands to stop the bus, but the driver has not stop bus .after that i went to platform no 26, 27 where tirutani and trivallur bus stopping .there i cannot find any bus to my route, simultaneously i move to tirupati bus standing platform, there i find three buses standing on there two ordinary buses route no -201 (chennai to tirupati)and one setc bus.while entering to the bus no :tn- o1- n- 1203 route no-201( from chennai to tirupati) the driver who standing on the front steps of the bus ask me where are you going. i replied iam going to trivallur, suddenly he told me not to enter the bus, your bus is on the other side (he shows tirutani bus platform).and i said there is no bus available for my route so i have to use the bus only sir.then he told to me you must wait on the platform.you will enter bus at the time of bus moving from the stand and you must not be seated .i ask the driver why you are telling like that sir.the driver told me that he must gave preference to the ticket Rs-62 only (chennai to tirupathi)not for ticket Rs-17(chennai to trivallur) its my wish only you cant ask any question on me.wherever you go and gave a complaint.on the same time another one passenger named-srinivasan has came and told me he had faced the same problem.while arguing on that issue the driver suddenly use volgour words (you respect will be spoiled, i just beat you on my shoes, unnecessary he scold my family members also.he use very harsh words also.simultaneously the conductor also come and join with him.while arguing the driver he put his hand on my neck and push down from bus.they just try to beat me by calling another two drivers with him. its very shame thing the very bus terminus in asia the driver treating the passenger like this.i totally upset on the drivers behaviour. while complainting the bahaviour of the driver to the time keeper they also told the same dialogue what driver has said, they simply laughing and taking dinner, he cannot response properly to my complaint.nearly i have wait at platform more than 25 minutes (9.35 pm to 10.00 pm when the bus starts) its very big shame for me where the whole passengers in the bus will saw this. KINDLY NOTE:normally the bus will run in the route via(vadapalani, guindy, porur, poonamalee) but the driver will enter through koyambedu market and came through madravoyal, velapan chavadi route.even he cannot go to poonamalee busstand also.only two passengers me and mr.srinivasan only came from chennai to trivallur.he cannot stop even a single stop on the way also.herewith i gave my ticket no-099982, 099983 only. these you will refer on you ticket machine.it shows the driver will totally unfit for the job, he cannot know how to treat the passengers.the department will held full responsible for those things.herewith i request you take steps against both the driver and the conductor who is on the duty of the bus no give above.i expecting some big punishment must be given to the driver, and it must be a lesson to other drivers treating passengers like these.the behaviour of the driver shows the bus and the department is not a public sector.it shows the bus belongs to single person, even in private buses also they are treating very well .expecting your reply on one week with proof .we are ready to come and join your enquiry you made at any time .we will fully co-operate with you. OUR PHONE NUMBERS ARE C.DINESHKUMAR:[protected]
MR.SRINIVASAN :[protected]

cc: TO, THE MANAGING DIRECTOR, TNSTC VILLUPURAM
TO, THE CHIEF MINISTER OF TAMILNADU (SPECIAL CELL)
1. please confirm what kind of action taken against driver
2. is there any rules like that the passenger getting down on the way of the route cannot enter and seated before the bus starts.
expecting you reply soon.

Hi,

Subject: TNSTC villupurum transport bus not stopping at busstop.

On Friday, dated:[protected] Time(10.00AM) journey (from pondicherry to chennai), the bus from Pondicherry to chennai of TNSTC villupuram transport Bus No: TN32 -N - 2375, did not stop at the new Ekaduthangal busstop. I argued to the conductor there is a stopping at Ekadduthangal and even the SETC buses are stopping and there would be a time keeper even. The conductor refused to accept and didnt stop at the required stopping. They forced me to get down at the signal before the required stopping. This was even brought before the Time keeper who was standing there, and he was not ready to respond properly.

Why should we plead the conductor to do his duty.
Would welcome if this complaint reaches the rensponsible incharges.

Regards,

Hemalatha.
email : [protected]@yahoo.co.in

Sir,
I am John Joson J from Bangalore. I went to the Satellite Bus stand in Bangalore to see off my Aunt and my cousin who had come over to my place for the holidays. They were on their way to Gudalur on the bus which was scheduled to leave by 23:30 to OOTY. we were there by 22:40 PM. The conductor said the bus will leave by 23:30. As we were waiting the conductor of the bus switched off the lights in the bus and said the driver was drunk and the bus will start only by 5:30 in the morning. I informed the conductor that i will file a complaint. During this time the driver in Lungi (an attire worn in South India when you go to sleep) came drunk and asked what was happening and the conductor pulled him away. I called the TNSTC Coimbatore division # listed online[protected]. I told the person on the other end about what was happening. He took a note of the information provided and also asked me to submit a written complaint addressed to the General Manager - TNSTC coimbatore division. Then the conductor came out after sometime and said the bus will move by 00:00 AM. There were 6 passengers in the Bus. The bus finally moved by 00:50 AM. The Bus # TN 38 N 1486. The Bus Driver Name Govindan (i dont know if it is true as it was given by the Conductor).

Thanks & Regards,

John Joson J

Cell# : [protected]
Home #:[protected].

i travelled in TNSTC bus from chennai to hosur, it was a TNSTC ultra delux bus, i travelled in the night, it was the the most terriable journey in my life, it started itching all over my body, something was biting in my hands, legs, neck etc then due to itching there was swelling all over my body, later i found it was the moota puchi(its a insect) that insect was hiding in the seat corner and its biting is terrible, i was in hell that night

its because the buses are not maintained and cleaned properly, these kind of problems are also there in privateb omni buses like mettur travels, kalai magal travels, kpn travels ets

Yesterday (29th Oct 2008) I travelled in Ultra delux TNSTC Salem depot bus from Madurai to Hosur. It was much crowded. The moment (9:45 PM) bus entered into Arappalayam bus stand in Madurai it got full, luckyly I got one seat. Driver and conductor allowed passenger only who want to go to Hosur and they said fare is Rs 220/-. After 10 mins the bus was about to move the conductor started issuing tickets and he mentioned ticket is now Rs 350/- those who are not willing to pay this amount they can get down. Everyone the bus refused to pay that price, I asked why this sudden increase in rate, they replied the order is from their higher official, I asked both driver and conductor to take me to their official, they took me to their office room. There one person (name I dont know) said the order came from Salem Depot, if passengers are not willing to pay they will cut the trip. And they refused to tell me under which rule they increased the price.


I have the ticket for Rs 350/- with me.

Bus Number : TN 30 N 0380
Time : 10:00 PM
Date : 29th Oct 2008
Driver Name : Krishnamoorthy
DNo : 2731
RNo : 69628


Please let me know can we make a full stop for this issue?? I am ready to give my full support to carry over with this issue.


(This kind of incident may happen in many places, and we should not encourage this in future else in later point of time the cite bus conductor also will increase the fare dynamically if he finds more crowed)