Tata DoCoMo Complaints & Reviews

I lost my sim card and it's network of chennai tamilnadu but I'm living Bangalore and i can't go they get my sim pleaae I'm request you that please can you get the sim card in bangalore office please

Complaint mobile number :[protected]

I did a recharge for 255 on 26 jan 2016
Via online rechange my tatadocomo app, there it shows 3 gb for 30 days . But after rechange I got only 1.5 gb
There was no * (condition apply ) shown near the offer amount
Called customer care and I didnt get any proper response .

Please refund my money back or provided me with the promised data volume

I got a IVR ad saying recharge of 299 and get 1 gb3g data and 150 topup
But i didnt as I totally feared.
With company like tata docomo.
Hoping not to use this sim again ever.

As per i got messege from Tata docomo. On[protected] I had done recharge of rs.93. In which I will get 1GB 3G data and 30days validity. But after I have recharged, I got only 7days validity. I am very much dissaponted now. I will never do a recharge of anything and I also I will PORT this sim . such a fraud I cannot tolerate. I really hate this company. And also I will tell to my friends to do not buy, this sim services.

I am Suhas Anand a customer of Docomo mobile Sim I noticed an offer of Rs.155 for 1gb data for 30days by dialing *141# in power data section and now I had got only 650mb data. I did not get any good response from customer care representative when I asked him about the matter, is this the cheat u people do to earn money.
I have attached a screenshot of the offer.

Dear Sir/Madam,
I am Jyotshna from Lucknow, I was using one post paid device from tatadocomo but now I wanted to change it to prepaid. I have submitted documents and everything on Saturday 8th of January 2016.They( Ms Sonal yadav, mithai vala chauraha, gomtinagar Lucknow-226015) said they will do in two days. I gone there again and I asked they said it will b done with in 24 hrs I again gone there and enquired again she told me something likewise I gone there for 10/times and again and she tell like this. One more person Mr Sandeep from the same customer care unit he said he will do that but he is also not responding. Now they have taken my device and not giving that back.please I really don't want your connection I want my device back or want my Money back.

Jyotshna
PhD Scholar
Lucknow
Mobile no-[protected]

Dear Sir/Madam

I bought the mobile no of tatadocomo last year 2014.since then I m facing problem of signal and internet speed problem. again again I complain but company unable to resolve the issue and at the last of reply they said that they are doing to expend the breandwith.so on. my conversation with DoCoMo company and appeatite I have posted.
kindly suggest or take nessary step agains the company.


Dear Mr. Bhanu,


Greetings from TATA DOCOMO.

This is with reference to your email dated 22nd Dec 2015 related to your Tata Docomo Number [protected] regarding network issue.

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.

In continuation to your telephonic conversation held with our representative, We wish to inform you that, your appeal has been accepted and your unique docket no. is[protected] and is expected to be resolved by 28th Jan 2016.

Please note that this is the maximum time limit for resolution as per TRAI and we will put our best foot forward to resolve the issue to your satisfaction in the least possible time.

We appreciate your cooperation.


Warm Regards,

Abbas Naqvi

Appellate Authority Secretary

Uttar Pradesh West Appellate Desk

TATA DOCOMO


Our working timings are Monday to Friday – 9:30 am to 6:00 pm.


Circle Office: 501, Mangal Pandey Nagar, Meerut -UP-250004

Fax No.:[protected]

Email ID: Appellate.[protected]@tatadocomo.com

Website: www.tatadocomo.com


Phone No.: For Postpaid and Prepaid – 121 from TATA DOCOMO number

From Non TATA Mobile Phones –[protected]

For PHOTON customer –[protected]toll – free)


Registered Office Address: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1,

Jewan Bharati, 124 Connaught Circus, New Delhi 110001.

CIN No.: U74899DL1995PLC066685


From: kumarbhanu246 [mailto:[protected]@gmail.com]
Sent: 22 December 2015 18:21
To: Appellate UPW GSM
Subject: Internet connection and connection problem


To


Navneet Kumar ([protected]@gmail.com)


CcBcc


[protected] Forwarded message[protected]
From: Appellate UPW GSM
Date: Wed, Dec 23, 2015 at 11:23 AM
Subject: RE: Internet connection and connection problem
To: kumarbhanu246


Dear Mr. Bhanu,


Greetings from TATA DOCOMO.

This is with reference to your email dated 22nd Dec 2015 related to your Tata Docomo Number [protected] regarding network issue.

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.

In continuation to your telephonic conversation held with our representative, We wish to inform you that, your appeal has been accepted and your unique docket no. is[protected] and is expected to be resolved by 28th Jan 2016.

Please note that this is the maximum time limit for resolution as per TRAI and we will put our best foot forward to resolve the issue to your satisfaction in the least possible time.

We appreciate your cooperation.


Warm Regards,

Abbas Naqvi

Appellate Authority Secretary

Uttar Pradesh West Appellate Desk

TATA DOCOMO


Our working timings are Monday to Friday – 9:30 am to 6:00 pm.


Circle Office: 501, Mangal Pandey Nagar, Meerut -UP-250004

Fax No.:[protected]

Email ID: Appellate.[protected]@tatadocomo.com

Website: www.tatadocomo.com


Phone No.: For Postpaid and Prepaid – 121 from TATA DOCOMO number

From Non TATA Mobile Phones –[protected]

For PHOTON customer –[protected]toll – free)


Registered Office Address: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1,

Jewan Bharati, 124 Connaught Circus, New Delhi 110001.

CIN No.: U74899DL1995PLC066685


From: kumarbhanu246 [mailto:[protected]@gmail.com]
Sent: 22 December 2015 18:21
To: Appellate UPW GSM
Subject: Internet connection and connection problem


Dear sir


I kumar bhanu having mobile no of tatadocomo co. Is [protected]. This mobile no is taken few months ago and I m facing connection problem, Internet connection not working .no of times complaints but problem not resolve.


Kindly do the needfull and reverse my all amt which I have paid to company.


Regards


Kumar bhanu


[protected]


Sent from Samsung Mobile


Send


Saved


Appellate UPW GSM


12:14 PM (8 hours ago)


to me


Dear Mr. Bhanu,


Greetings from TATA DOCOMO.

This is with reference to your email dated 22nd Dec 2015 related to your Tata Docomo Number [protected] regarding network issue.

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.

In continuation to your telephonic conversation held with our representative, we would like to inform that the area you have referred to is a highly congested area (high number o[censored]sers using internet service at the same time).The improvement in speed may only happen if the congestion on the sites goes down, which cannot be predicted at this given point in time. At present what coverage you are getting is the maximum coverage we can offer as of now.

We do understand and regret the fact, that you have not had a favorable experience with the said product. Kindly note our technical team is constantly working towards the network augmentation and up gradation of all cell sites across the city to enhance better network for our customers. While this activity is being carried out, we are also planning for installation of new cell site at your nearby location which will further optimize the coverage and give better network.

With this note we are closing your complaint number[protected].

Any unintentional inconvenience caused to you is deeply regretted and we appreciate your patience and extended cooperation for the same.

Now you can also download My Tata Docomo Mobile App and explore the world of possibilities on your mobile.

Steps to Download the App:

Ø Go to Google Play Store/iTunes App Store

Ø Download My Tata Docomo App

Ø Register your Mobile No.

And explore the world of possibilities with the following benefits:

My Profile: You can check your account details.

Bill Management: You can make bill payment

Recharge Management : You can check Balance and Validity and also can recharge your mobile number.

Products Voice DATA SMS VAS ISD and Service Support Register your Request and lot more.

We are open to hear/ address any other feedback/concerns from you.

Assuring you of our best services at all times.


Warm Regards,

Abbas Naqvi

Appellate Authority Secretary

Uttar Pradesh West Appellate Desk

TATA DOCOMO


Our working timings are Monday to Friday – 9:30 am to 6:00 pm.


Circle Office: 501, Mangal Pandey Nagar, Meerut -UP-250004

Fax No.:[protected]

Email ID: Appellate.[protected]@tatadocomo.com

Website: www.tatadocomo.com


Phone No.: For Postpaid and Prepaid – 121 from TATA DOCOMO number

From Non TATA Mobile Phones –[protected]

For PHOTON customer –[protected]toll – free)


Registered Office Address: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1,

Jewan Bharati, 124 Connaught Circus, New Delhi 110001.

CIN No.: U74899DL1995PLC066685


From: Appellate UPW GSM
Sent: 23 December 2015 11:23
To: 'kumarbhanu246'
Subject: RE: Internet connection and connection problem


Dear sir


Kumar Bhanu


8:57 PM (0 minutes ago)


to Appellate


Dear sir

I am not satisfied with ur reply and I am facing the same problem till date. your internet speed and signal problem at my work place continue. thus I am claiming to refund the whole amount which in have paid your company. you all unable to provide the the service upto the mark.


hence company has to pay or reimbursed the whole amount at the earliest basis.


Regards

Kumar Bhanu

[protected]

Dear Sir,

This is a complaint in with reference to my Tata docomo number +91 [protected].

As a part of retention the backend team offered me a waiver of 300 and assurance of activation of 351 plan from next billing cycle. For this settlement to take place I had several discussions with the backend team, I called more than 15 times to customer care. But at the end I was satisfied with is offer of backend team. In that 351 plan I was supposed to get 1500 minutes free per month.

Around a week later I got a call from the Customer care. They said that this plan cannot be activated in my account as this plan is not applicable to my segment. After a long discussion I finally came to know from Javed—the supervisor—that this plan was meant only for retail customer and not for corporate TCS employees. Later I raised complaints through consumer forum and through customer care. In my customer care complaint I also provided the phone number of the backend team who called me and offered the plan.

Again after some days, which is today, I received a call from Customer care saying that my complaint has been resolved and they are ready to provide me the plan as promised. I told her about the segment thing and she said that it was not the problem and the problem was actually that the play needed to be activated from the next billing cycle. I once again confirmed that whether is it the same 351 plan which has 1500 minutes free. She replied that it is not the 351 plan it is the 350 plan which has 500 minutes free. She claimed that I had requested for the same plan. I asked her not to fool me anymore as I had been already fooled several times. I said that I never made any such request and asked her as to why they are making such assumption on my part. She went to tell me that the 351 plan is not applicable for Karnataka circle. I categorically asked her not to close the complaint and not to make any change in my bill plan other than the 351 plan. But, to my surprise, I received a SMS from Docomo saying that the complaint has been resolved.

Kindly simply let me know if the 351 plan(which has 1500 minutes free) would be activated in my account or not. I has already spent several hours talking to customer care executives, I don’t wish to spent anymore.

Regards,
Sujoy Adhikary

Dear Sir
I am using your Tata Docomo Photon Plus from Dec 2011. Tata Docomo no - [protected]. Tariff plan was unlimited 5 GB @ Rs 950/-
Recently i was browsing your website their it was mentioned unlimited 5 GB @ Rs 750/. Through internet i came to know that from *July 2012 "Tata Docomo slashes Photon Plus tariff plans up to 60%" *that means company was charging Rs 200 plus service tax extra from last 30 months (July 2012 - December 2015) from us. Being a loyal customer is this a way to cheat the customer.
Please look into this matter

Thanks and Regards
Saurabh Gupta
+[protected]

My tata number is [protected] .postpaid. i visited in tata docomo store. but i am not satisfied their answer.now i want to close my tatadocomo number. they are not closing my number and sending bill every month.

A problem happened to me. i received a msg from tata docomo that my balance Rs28.29 has been deducted for movie world. All my money in my account tata docomo just take away for that stupid movie world activation. This activation was not done by me . I just want my money back that is Rs 28.29
that's it

Respected sir / madam

this is my docomo number [protected] of billing card...15 days before i had recived called from one person of docomo...He told me that pay u r undue bill i will give u r number


i told him...Docomo has generated high amount of bill which i had not use...Tell me appropriate amount to pay i m ready to pay...

Plz tell me appropraite bill and give me my number back ...Plz it is request

also i had escalated my issue to trai

this is my allternate number [protected]

Hello,

I was an existing tata indicom CDMA customer when i went to change my connection form tata indicom CDMA to tata docomo GSM prepaid the executive from tata store provided me false information and converted to tata docomo post paid . BUt when i get the bill it was 1300. He said 600 mins free local & roaming but they charged for all.

I m using your 3G data pack! but I m not proply use internet!.bcz i done data pack on.but data signal is not come and iam not use internet anytime.bcz data signal show only sometime.please solf and fix the problem.!

I m using your 3G data pack but I m not gating 3G speed its so slove so please provide me service . I gave a call to your customers care no. but they did not help

I have been using a tata Docomo number for about 2 years. Two days ago, the sim stopped working. Not able to place any calls as I am always getting a network buzy error. On trying to call to the sim from a different number, the message is switched off or buzy even though full range is shown. I tried contacting Docomo customer care. The toll free number is also not reachable from the defective sim. Tried registering a complaint by calling from a different tata Docomo sim, they declined stating the call has to come from the defective sim. Please advise on this asap.

I have raised complaint for broadband connection but not resolved at all. Very very poor service and worst service. Even I can suggest don't go for it at all, they will treat you as slave of them. No response and no resolution. Don't trust.

First when I bought this device the plan was 20gb for 999 but later its just 5gb for 999.
Where is 20 gb and 5gb
They said that the speed would be upto 6.2 mbps but the average speed with which it goes is 150kbps.

Sir

This is to inform you that I was working in bangalore and I got a docomo sim and was using it since 2yrs till Apr 2015 and due to some personal reasons I have to leave my job and came to my native in tamil nadu,

I just didnt recharge my docomo number for more than 3 months and after which I tried recharging but unable to do so, its not taking.

Please kindly reactivate my sim and whenever I call this particular number it says its switched off/ either not reachable and unable to recharge this particular prepaid sim, please help me ...

Details

Name : FRANCIS.R

Mob Num: [protected]

Service provider : TATA DOCOMO

Place where purchased: Bangalore

PREPAID SIM.


Thanks
FRANCIS.R
My alternate mob no: [protected]

I lost my docomo sim card. How can i get duplicat sim. Plz help . Number is very important. Plz help. My lost number is [protected]. My contact number [protected]. Email id is [protected]@gmail.com