Tata DoCoMo Complaints & Reviews

I have been a loyal tata docomo customer for more than three years and i never had such a bad experience with the customer care support like this before and never faced such a poor network service like this.Nowadays they are very arrogant and doesnt want to hear to customer complaints.Please take necessary action.

This complaint is not only for my slow speed but also for the poor customer support service.

I have a 3g network connection and my download speed is 7kbps avg and my maximum speed is 15kbps maximum for the past three days.I have complained several times from my number and from 3 of my friends mobile numbers but the third rated customer care service doesnt bother to accept this as a complaint and they refuse to register my complaint.If you need their name i can forward it to you.They just ask me to wait and without any reply they will disconnect the call.Do they think that we dont have any other work rather than complaining, If you network is good why should we complaint?Please try to understand your customer issues.

Should I raise this as a complaint or not?I need you advice.

Is there any QoS for 2g or 3g network unlike wired broadband connection regulated by TRAI?

Also I couldn't raise my complaint in your website.

I dont get any good support from the 198 service and it has become very cheap and treating their loyal customers very bad.

Mr.Elango Thambiah also moved the president assurance page.This shows how you support your customers.

My mobile says Sim card is PUK locked, contact carrier for more details
kindly provide my PUK code immediately,
I can receive incoming calls, but no outgoing calls

Mobile No [protected] (TATA docomo)

Today deduct my balance rs 100 approx and 1.25 GB data balance. I am using tata before 5-10 years, but today he deducte my balance and data inlegable way.tata service is very pure before 2-6 month.he deducted unnecessary balance 2-3 time.pls slove other then I throw tata and port a new company.

Hi

I am Prakash Kumar mishra my tata photon number is [protected] and last month when i have pay my December month bill and on same day i request to convert my postpaid plan into prepaid and also fill the form for the same in your naraina TATA store .after that i have receive a call from your side and they are saying that they are change my plan which was Rs.300 01GB unlimited and that time they give me surety that my bill not be exceed more than 300 rs + service tax then only i agree to continue to go with postpaid but now they are send me the bill of Rs.854/- so its my request to you kindly look into this because i am not be able to pay the same amount.
Looking forward for your kind support here..

Thanks
Prakash Mishra
[protected]
prakash.[protected]@gmail.com

I applead for MNP from docomo to idea on 7 Feb'16. Got UPC. Submitted required documents. Got sms from docomo on 8 feb'16 saying "port in number failed at NIMS". Seeing that, i called docomo customer care and asked about port status. They said it is fine and going on. After that i called idea customer care today. They said porting failed because my documents are rejected. I asked for the reason of rejection but they didn't even replied. What is TRAI doing? The operators are giving silly reasons for rejection. Help me.

Hello,

I purchased Tata Photon Max Wi-fi.
I have already submitted all the required documents to the representative.

I was promised that the device would get activated today but I have not received any message on my alternate contact number.
On entering my tata photon number in customer care ([protected]) for activation, the IVR is saying invalid input.

I don't have any mechanism to contact their customer care representative.

Best Regards,
Amin

Dear
My cell number is [protected]
I have facing many problem from your service
I need an UPC code from 1900 but sms and all calls service has been banned
Those what can I do for generate my UPC code...

You can provide exellent service forPrepaid customer's they have enjoy the best experience but postpaid customers shall no more with you cause to your bored customer satisfactions

Please sell your all Tata Docomo Ltd Company and go to your home for enjoy Free hours

If you want more customers for postpaid please be prepare your services from postpaid Tree...

Please strictly check my all settings from your service provider and reset all with my existing plan

I can't be receives calls from my business modules

I am the business man and you could not got an satisfaction with me...

Please be understood and work

Anotherwise I will go to the consumer court for made your service complaint

10th feb. At 12 pm my balance was smthng like 169rs.. after 5 minutes it comes to 67.90 Rs.. i dont know how thats why i call to company and ask them they are saying that ur balance is naver gone up from 100..from the date of 1th Feb.. i dont know wht to do thats why this is the only one thing that i can do...

Today morning i recharged for an offer of 92 from my current balance of free tata local calls and an offer of 91 of free data pack has been activated which i dnt require.i was trying since today morning to talk to them but all the time the phone was busy and no response came from their side. after that when i tried calling from another number phone got connected and i talked with the customer care people and they refused to refund or activate the offer i wanted. so this means that it is a mistake from their side and so there wasnt any response.i didnt even got any confirmation email or message when the balance deducted. i want my balance to be refunded or either i want the offer which i chose to be activated.

मैं कल दिनाक 9/02/2016 को 255 रूपये का रिचार्ज कराया था [protected] के न पर जिसमे मुझे 2 gb डेटा 28 दिन के लिए मिला मैंने 10/2/2016 सुबह 9 बजे तक 300 mb डेटा पर 12 बजे तक पूरा बाकी का 1.5 gb डेटा कट गया क्या इतनी देर में सिर्फ नेट suffering में इतना डेटा कट गया कृपया इसकी जाच कराइये वरना मई उपभोक्ता निवारण में इसकी कंप्लेन करने के लिए सवतंत्र हु

FROM
PAWAN KUMAR PRAJAPATI
EMPLOYE OF SPMCIL(WHOLLY OWED BY GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF ECONOMIC AFFAIR)
ADDRESS- TYPE A/126 SECURITY PAPER MILL COLONY
DISTRICT-HOSHANGABAD
STATE-MADHYAPRADESH
SPM POST OFFICE PIN-461005
MOBILE- [protected]

I have purchased a new tata docomo gsm sim card but 3 days have been passed is still not activate. so i request you to resolve the issue immediately.
my no. is-[protected]

My data pack was off all the time but Tata Docomo deducted Rs 131 from my balance for no reason. Date: 10th Feb 7:00 AM. When I called Customer care (10th Feb 8:50 AM), they said it cannot be refunded. This is a clear case of fraud to earn money.
I want the refund of the amount charged deceitfully.

Hamare gaon (V.P.O. Babarpur, Teh. & Dist. Panipat 132103 Haryaba) me tower laga hua h phir bhi range ki problem bani rahti h . phichhale chhe mahino se yehi problem chal rhi h. apne aap call disconnect ho jati .Light hone k time par rage sahi rhti h aur light chali jaye to range bhi khatam ho jati h .hamare gaon me light kul 10ghante hi ati h. ap hamari problem solve karvaye ys hum no port karva le .
thank you.

Hi,

I had a Tata Docomo combo plan (landline + broadband) : Account Number[protected].

I disconnected both the services on 3rd August, 2015.

The refund policy states : "Refund or adjustment of your deposit, if any, will be processed within 45 days from permanent disconnection date."

After repeated follow-ups via email ( [protected]@tatatel.co.in ) and phone, they mentioned in an email dated 29th Oct 2015 :
"We have registered your request with the reference number is[protected] and resolution time is 07-DEC-2015 09:42 ."

But still I have not got the refund of the deposit amount (Rs. 850), it's more than 6 months now!

I have lost all hope to get my deposit amount back, they are experts in false promises.
They actually cheat customer's money.

PLEASE REFUND MY DEPOSIT.

Moreover, I have serious concerns about their policies :

1. The deposit amount should be refunded back IMMEDIATELY after customer disconnects the service.
2. The deposit amount is refunded by cheque. What if someone disconnects the service because they are moving out of that place? Where they will send the cheque?

Regards,
Sujoy

I had pending pending amount of 1650 for Tatadocomo postpaid and i was getting getting legal notice instead of getting my bill for 1650 and finally i decided to get rid of this and decided to pay when one of the customer contacted me. I had paid 800 as deposit while taking connection so i was told to pay 850 which i did and received NOC letter from him. where it was mentioned that
Total Due: 1650
Paid:850
Wavier amount: 800
But now again i am receiving notice from them, Please help me to get rid of them. They are disgusting.
And Please find attachment of NOC letter.

All of a sudden the dive in pop is appearing and it is stopping all my applications like vedio. I see nultiple complaints from others about this but saw no sulution. Its so frustrating.

Dear sir
I am shyamal MISHRA. my tata DoCoMo mobile number was [protected]. I had been used your services for two years & i have given your full payment but l have not got my deposit till now. Kindly request you please release my deposit amt.
Please reply.
My mail id is [protected]@gmail.com

Hello Sir,

Iam Avinash, from aurangabad. receiving continuous court notices after cancellation of my tata docomo number [protected]. I have cancelled 6 months ago and every month iam receiving court notice from TATA Docomo.

TATA Docomo Executive: Mandar Kanitkar at [protected]

Kindly, help me

R/S
you are wrongly activate scheme my tata docomo No [protected] Sizzling Angel Rs99 I am not use any scheme please no activities any scheme my tats docomo no please
REFUND my Balance Rs99 Thanks

I have never opted for the buddy chat services on my mobile 66777 availing services from tatadocomo. It automatically got activated and periodically rs. 60 (for 2 months )amount is deducted. A message is displayed saying that if I call on a toll free number. I can deactivate the service. But I was amazed to know the fact that on this number options are provided to start new services but no number is specified for deactivation in the voice message. I request you to take the necessary action for the deactivation of buddy chat on mobile number. I would appreciate if the problem is timely resolved with no further monetary loss.