Tata DoCoMo Complaints & Reviews

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

As per the complaint, you have expressed dissatisfaction towards the not processing the request for bill plan change to Rs.351 plan. Hence, in this regards we regret to inform you that we are unable to process your request for bill plan change to 351. However, we value your feedback and forwarding the same to the management. We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per the conversation had with our team, we would like to inform you that your balance of 31.30/- has been deducted, as you have surfed internet on[protected] at 08:09PM used 3130KB DATA at that time no data balance available in your account. Hence, you have been charged for the data usage from the main balance at 10p/10KB and the same cannot be refunded. Further, we would like to inform you that kindly off your mobile data or deactivate internet service on your number. So that you will not charge in future.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Docomo team, my number is [protected], I really frustrated from your service. i complained about some deduction from my main balance on 17th jan next day your team refund my deducted amount. and again my balance was deducted rs of 347. so please tell me what should i do?

alternate number [protected]

Dear Docomo team, my number is [protected], I really frustrated from your service. i complained about some deduction from my main balance on 17th jan next day your team refund my deducted amount. and again my balance was deducted rs of 347. so please tell me what should i do. if there is some technical issues so please resolve it.
m not a full so every time i call u or mail you for this mistake which was not one by my end.

alternate number [protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We tried to speak you personally on your number. However, the same was not possible as the call was not answered. We would like to inform you that kindly re-insert your SIM, also check with the other handset and select the network operator manually as Tata Docomo in your handset. If you still persists the same concern we request you to revert us with complete details to raise a complaint. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not:

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We would like to inform you that the Personal Unlocking Key (PUK) for your Tata Docomo mobile number PUK is 08413058. Post entering PUK number than enter PIN Number: 1234 or 0000 Device will ask to confirm the PIN again re-enter again the same PIN Number: 1234 or 0000. However, the PUK number must be enter correctly, if the PUK number entered wrongly more than 9 times then the SIM will be blocked.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Tata Docomo — Tata Docomo Postpaid internet account suspended-Photon Number-9235666170

I Have postpaid docomo tata photon internet connection. The billing cycle is from 21st -23rd and the last day of payment is 9th of evry month. For dec 2015 the payment was delayed by 2days and i had paid the amount on 11th jan 2016. The services on my number was barred on 11th Jan. After paying my regular bill of Rs1305 on 11th Jan. I have paid Rs.500 on12th Jan as late fees. Even after paying all the bills the services are being barred. Everyday i have to call the customer care for resuming the account the services are resumed for few hours and again its barred. I have approached customer care around 4 - 5 times and no solution have been provided to my issue. If the connection is postpaid there should not be any limit on my account. No executive is able to provide any alternative solution for my issue. I am bearing a loss in my regular business due to this. Everyday I am being sent emails and SMS for submission of so called bill of Rs. 3200 as I have exceeded my credit limit. Interaction numbers[protected],[protected] A/c Number[protected] Holder's Name- Harvinder Kaur

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We regret for the inconvenience caused to you. we would like to inform you that kindly write back to us with your 10 digit photon number or 9 digit account number to assist you further.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

For instant help, you can Live Chat with our Customer Care executives on: http://c1web1.saas.talismaonline.com/chatc1/tataDocomo.html.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per the conversation had with our team, we would like to inform you that, we are really sorry to hear that you have decided to cancel your connection and end this very fruitful relationship we had with you. Kindly note that your cancellation request has been registered with the docket number[protected] raised on DD 14-JAN-2016. We request you to make a note of this docket number for your future correspondence. Please find cancellation process for the account below: 1. Outgoing services of this number will be barred within 72 hours from the day of request registration. 2. Temporary disconnection will happen on the 7th day and billing on the above mentioned connection would stop on the 7th
day from the date of cancellation request registered. 3. Your total outstanding amount till date is Rs. 643/-. 4. The number will get permanently disconnected within 15 days. 5. Your billing cycle is XX of every month, hence, you will receive final bill on prorate basis post disconnection which will be
payable.

Thanks and regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We regret the inconvenience caused to you. As per your mail, we would like to inform you that upon verifying our records we have found that, the services of your number is under Temporary suspension form 07-JAN-2016 due to non payment. Hence, we request you to make the payment to enjoy our uninterrupted services.

Thanks and Regards,
Customer Care
Tata Docomo

Even i do not have any balance to call cust. Care.this could be very serious issue in any kind of emergency situation, u need to call but u dont have any balance.plz take immediate action.
Completely unprofessional behavior.

Even i do not have any balance to call cust. Care.this could be very serious issue in any kind of emergency situation, u need to call but u dont have any balance.plz take immediate action.
Completely unprofessional behavior.

Cant to to customer care instead of pressing the option to reach cust. care, IVR is not taking the option. All kind of fraud they are doing with customer. Incredible!

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Dear Customer,

We would like to inform you that, SUBGSMSFGOSS service was renewed on[protected] at 01:13AM which was activated through WAP mode. Hence, the balance of Rs.10.75/- has been deducted. We take multiple confirmations from you before activating any service. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.10.75/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected].

Regards,
Customer Care
Tata Docomo