Tata DoCoMo Complaints & Reviews

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your complaint, we request you to write back to us along with your feasible timings between 08:00 AM to 9:00: PM and also provide us any other alternative number which will help us to arrange a call back to you to initiate further. Also, we would like to inform you that upon verification of our records we have found that you have been charged correctly as per your usage and there is no discrepancy in your bill.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per the conversation had with our team, we would like to inform you that flash message is a handset issue. Further, we request you to visit mobile service center for further proceedings.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We would like to inform you that, in order to stop the flash messages which you are receiving, we request you to turn off the service messages option in the message settings of your handset as Message settings > push/flash/service messages > receiving options > off mode. However, you may also visit mobile service center better assistance regarding the same. Kindly note that the flash message you are receiving is a feature based on handset support. It can be deactivated through the DIVE-IN option available as pop up/push messages in your handset. You will get the deactivation option to cancel this service.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

Please call[protected] from another number (chargeable), report the loss of the phone and get the outgoing services blocked to avoid misuse of the phone.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We would like to inform you that, as per our records the recharge of RC 119 on[protected] at 07:14PM was done for mobile number and not on mobile number shared by you. We presume the recharge was inadvertently done by you, on another number. We regret that we shall not be able to reverse the recharge.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per our conversation over the call on your number, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. Also, during the call you have mentioned that your issue has already been resolved. Kindly make a note of the same. Thank you for giving us an opportunity to serve you and hope we have addressed your concern. If there is anything else that you want to share with us, we are all ears.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We hear you and can help you. Please share your contact details to assist you.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We would like to inform you that, usually there are multiple data sessions/applications are running in background at the same time, because of which you might be experiencing slow speed. I request you to kindly, 1. Delete Temporary internet files from browser. 2. Clear cookies and Cache 3. In case if you are using Smart phone, free your phones memory by moving apps, pictures and music files to External SD card 4. Restart the phone after doing the above. Further, we request you to reset your handset and select the network operator manually as Tata Docomo by going to the network settings option and change APN as TATA.DOCOMO.INTERNET. Kindly note that whenever the number o[censored]sers increases automatically the speed will be distributed equally to all users. If you still face the same kindly revert us for further proceedings. 1. Error Message: 2. E/G Symbol Status: 3. Problem since (no. of days): 4. Is it related to particular date & time (any specific time in the day): 5. Number of Signals: 6. Town/city: 7. Area Name: 8. Landmark: 9. Pin code: 10. Alternate Contact No: 11. Earlier was able to browse or not: 12. Handset Model:

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per conversation had with our team member, We would like to inform you that, Docomo Deals & House Of Models services were activated by you on[protected] at 01:15PM & 01:34PM through SDP_WAP mode and hence the balance of Rs.33.01/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated Photo Stories Service on your number and the same will be deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.33.01/- has been credited to your account as a onetime goodwill gesture with the docket number PSG[protected] & PSG[protected].

Thanks and Regards,
Customer Care
Tata Docomo

Hi,

Same incident happens with me my no is [protected] (Tata Docomo ) 99 Rs deducted from my account. when i talk with customer care they tell you have subscribe for house of model services. but do not activated this service

kindly do the needful and refund my money deducted.

Thanks
Tapan

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We regret for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that upon verification of our records we have found that your number has been disconnected from Tata Docomo postpaid network on 24-DEC-15. Kindly note that, there is no deposit amount found on your number.

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per conversation had with our team member, we would like to inform you that for TraditionalSunny content, downloaded by you, dated[protected] at 11:13AM through SDP_WAP, the balance has got deducted of Rs.99/- and we do not activate or deduct any balance without customers consent. However, being a loyal customer of Tata Docomo, an amount of Rs.99/- has been successfully credited to your account as a onetime goodwill gesture with the docket number ABAL[protected].

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.

My tata docomo number is [protected] and alternate number is [protected]. Email id [protected]@gmail.com
Please solve the issue as soon as possible. My Docomo number is still deactivate. These peoples are so irresponsible about there work every time they are changing their words.
Worst service I never seen.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Still I am not getting any response. And my number is still deactivate.

No response from tata docomo I visited their outlet and discussed about the issue. They ensure me with selected plan and will activate the number. But still it is deactivated. How much time they require to just activate the number. And they dont even have perfect reason why it is deactivated. Different people giving different reasons along with customer care also.
I suggest all the customers not to go with this low class telecom service. Dont rely on this service.

Dear Customer,

As per our conversation over the call on your alternate number, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your concern regarding the delay in address re-verification and service restoration with the docket number[protected] and the resolution time for the same will be soon. Kindly bear with us in the interim. Please save your docket number in case of any requirement for reference. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.

Thanks and Regards,
Customer Care
Tata Docomo

Thanks for resolving the issue. But what I faced was difficult to forget. Want to suggest something for your executives dont offer to customers your new plan before having full knowledge of it. And also keep records what they are offering to the customers.
Thank you for your support.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

Please find cancellation process for the account below: 1. Outgoing services of this number is barred within 72 hours from the day of request registration. 2. Temporary disconnection happens on the 7th day and billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered. 3. The number gets permanently disconnected within 15 days. 4. Your total outstanding amount till date is Rs. 830/-. 5. Your billing cycle is 17th of every month, hence, you will receive final bill on prorate basis post disconnection which will be payable. 6. We request you to keep your number in active status for retention call which can happen in three days of time after service request registered.

Thanks and Regards,
Customer Care
Tata Docomo

That's SMS I hv got

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per the conversation had with our team, we would like to inform you that, LDR service was activated by you on[protected] at 07:21PM through 3GSDP mode and hence the balance of Rs.99/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated LDR Service on your number and the same will be deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.99/- has already been credited to your account with the vide docket number PSG[protected].

Thanks and Regards,
Customer Care
Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

We would like to inform you that your photon number is disconnected on 07-OCT-15 with the service request number[protected]. Please note that we have received the payment of 317 and the same has been successfully updated in our records. Kindly note that your current outstanding amount is Rs. 00 and hence forth you will not receive any bill or alerts from our side.

Thanks and Regards,
Customer Care
Tata Docomo

Hi,

Thanks for the reply, but there seems to be some mistake, I've never raised any service request to disconnect, and nor do I receive any bills (mine is a pre-paid dongle). Please check your records and activate my dongle if possible.

Thanks,
Prahlad

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Dear Customer,

As per our conversation over the call on your number, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we request you to kindly revert us at [protected]@tatadocomo.com with the scan copy of the payment receipt(deposit payment receipt) and address proof in PDF format to assist you better.

Thanks and Regards,
Customer Care
Tata Docomo