Tata DoCoMo Complaints & Reviews

Hi, This is to inform that Tata photon has been a disgusting company and has been given a disgusting service and is not ready to return the money back for photon prepaid device as this device had been ordered on 9th July 2015 and as I was not satisfied with the service and the amount of data given which was very highly charged and which was exhausted within a week on daily basis of one hour usage. I returned the device back to the Tata Photon Gallery @hill road Bandra west Mumbai -400050. One of the agent informed I would receive a cheque for the device within 60days, Its passed by 60days no reply and no response. Photon device Details are below: Invoice No:EC2015-16/[protected] MSIDM: [protected] Serial No. : C[protected] Above and all, the back office complain department is disgusting either don't understand what the customer is speaking or does not read the email carefully which was send on the email address: [protected]@tatadocomo.com as per email address these guys don't listen. First the agent Mr. Prakash Verman called and the supervisor Mr.Shyam Sundaram Shah were of no help they where asking same question several time even after the information is mentioned in the email they both seems to not be well versed with the process. Above and all claim that does not hold access to the website of the company to locate the gallery . as per telecom rules all employer should have access atleast to the company website. There is an other female who calls in on 3rd November asking the same question all over gain and later informing me to contact the store. And if they cant help please take off your email address and shut the company. Tata Photon just want to grab the customer money and not return them back. Very Very bad experience no help not useful at all.

Hi my name is P Rakesh from Aurangabad Maharashtra, I have unneccessary balance deduction today morning (rs 99.00/-) which was shocking. My balance came to Rs 146 immediately after the deduction, So i request the concern authority to take serious attention on this. mobile number is [protected] .. please help me and solve the issue.. Thanking you

I recharged my internet account of my phone number: [protected] for ₹259 balance deducted from my main account REF ID: 19875075 on[protected], the balance was deducted from my account but I did not receive Data balance in my account. The validity shows to be increased by a month but there's no data added. Seeking response and a proper fair action to resolve the issue.

Dear Sir I am using prepaid tatadocomo services from last 3 years and facing regular problem in call drop and deducting the charges more than the call time i.e.for 58 sec. call charges diducted for 2 minutes as per plan it will be .30 paisa and the actual diduction from my balance is always .60 paisa. I am not able to understand why diduction is more than my call time. It distrubed us and creat a problem for us.

My no. Is [protected]. I was recharged with 163 tata to tata unlimited for 28 days on 31 October 2015 at 8:26pm. My recharge was successful but i don't get any benefit of this recharge. Then i called tata customer care they are not responding. Is it not a threating of money. Please do something for this fraud company. Aman [protected]@gmail.com

I need to activate intenet pack .When I checked for internet packs by dialing*141#... There was a option called power pack... And when I checked it there was a option for 2G internet at Rs.135 @1.25GB for 30days... And when I recharged for 135 I got 800mb... Instead of 1.25GB... When I called the costumer care they said they do not have any pack like that...so I need your help

Hello, My phone has been lost and so my tata docomo sim.Its no is [protected]. Iwant to decativate it asap so that any harms can be avoided.Plz help and contact me via mail. Name : Sunil Wagle Contact No.[protected] Other no. [protected] mail id: [protected]@gmail.com

I recharge recharge rs.300 through *141# My mobile balance is rs.285 or something Then recharge is not possible but tata docomo is msg me -sorry insufficient balance to your no. Please try after some time then something time recharge rs.175 spl 1gb data and rs.175 Then something time is recharge is rs.300 but why

I have recharged my mobile for Rupees 199/ and there was a balance of Rs=139 but I have received a message as below; "TA-DOCOMO 10/30/2015 10:44:55 AM Topup Recharge Success. Details - MRP:Rs 199.0, TT:174.56, ST:24.44, PF:0.0, Available Bal:314.23. Tranc ID:[protected], Date:[protected], Retailer:[protected], Mode:SMS" but within half an hour the total of Rs 314.23 reduced in 0.00 balance, when I asked them they said 3460 gb of internet data I have consumed. I don't see any logic because the connection is 3G and the speed maximum 100kb.

I did the recharge of RC 93= 1GB 3G for 30 days validity on 20 oct 2015 through *123# but on 26 oct 2015 the pack automatically expired.
I complained 2 time through email and 4 time already on call with c.care. but every time i call they tell they will resolve the problem but they never do anything.
Guys never go for tata docomo worth network and worth loyalty towards their customer.

Respected sir my no [protected] in your company msg net back rs98 sent for me on 24_10_15 that offer was 750 mb first recharge after 750 was recharge in 72 hrs later in mention that msg so I recharge that back same date but 750 only recharged me after 750 mb not reachargeable so pls resume that net back balance

Tata DoCoMo had given me a Fiber Internet connection on Aug 2014 and promised a speed of 10MBPS. After providing the connection for 3 months I realised the speed was not going above 4MBPS. During this period I made many calls to the local dealer and to support center and was given false promise saying the issue will be resolved but it was never resolved. Also I had complained about frequent disconnect that used to happen during morning 10am -12noon every day and it was never fixed till i discontinued the service. The final bill was for Rs.877/- for which when i asked them to provide me more clarity on the charges i was only sent soft copy of bill and never was given an explanation. Finally I had written email to Anilkumar from Tata DoCoMo support manager to provide the details and reason for charging Rs.1250 the bill amount for Fiber connection despite of giving copper 4MBPS connection and then collect the cheque for the outstanding amount and did not hear back from them. I just got a call from one of the advocate in Delhi (his phone number [protected]) asking me to make the payment on 30th Oct 2015. I made the payment the same day and messaged the transaction ID to the same advocate. Tata DoCoMo account number[protected] Payment transaction ID : EHDF[protected] Now I want to lodge a complaint against Tata DoCoMo for cheating me on the speed of internet connection and charging me more for the service provided.

24-0ct -2015 10.4 am 44.50 rupees is deduction in my account, i call that after take that complaint 44 rupees is added the account.29-oct-2015 4.09 pm. Today same problem same number u r speaking 47 rupees is deduction in account... My phone is before my desk after one tone message, i see that my phone call cost 47 remaining balance is 3x, i am shocked, i called that 198 is busy i[censored] any problem u mail as, u can check website, after i call that [protected] number i just now my balance is deduction my account why i am telling,. Sir you are speaking isd number so that amount is reduced same problem is coming for two times... After any complaint did not take us 198, if i am told complaint this problem, sir this not complaint that your speaking isd told, i am surely told i am not any call i am before my phone today 121 — is not attend (I[censored] already balance in their did not option in ivrs) 198 — is complaint number but this is only show only available balance check option only customer service.. [protected]-i[censored] speak complaint waiting in senior person connecting after 15 min disconnect the call some times.. I[censored] told why did not coonect the senior person told any other tell me, this problem is not clear after any problem only told.. This is docomo service for the tamilnadu. I have more complaint more complaint number but did not resolve the problem.. My number is [protected]...

I have plan for unlimited chat on whats app in beyond o[censored] have cut my balance of rs.3.10/- And your customer representative mr.arjun kumar not interested to return my money. Please return my money. Please look the matter and do needfull. Regards Gopal soni Engineer

Today (29/10/2015) was my last date of data plan. I had about 15MB left in my balance. I used net for some time(around 10AM). They reduced 55 rupees from my data balance. But when checked my data balance I had 3MB left in my data account. With data balance, how can they deduct my main account balance. Even if I used more that 15MB(my initial data balance) they should check whether my data balance is zero before taking money from my main balance. 3MB @ 10ps/10KB is equivalent to Rs.30.72 Please check and issue a refund My tata docomo number is [protected]

M:[protected]. During purchase of sim, it is mentioned on the docket as 1ps/second. But now i am charged the double. I made a complaint to the operator three days back. But still not response. Pl. Look into it and do the needful so that the operator complies accordingly.

I have prepaid Docomo mobile connection, Company people called me ( name Arpitha phone no [protected]) to take the postpaid best connection of Rs 299 (including tax everything) plan which is having 13 hours free talk time and 750 MB 3g data every month. Then I agreed and given my documents and Rs.100/ to the executive person named Arjun (phone no. [protected]). at that time I told them activate the sim today (19/10/2015) itself otherwise I dont want the connection. because I am having the balance amount and Internet data in my prepaid sim. She (Arpitha) told that the mobile data and the balance amount of your account is carry forward to the post paid connection.. and in the next coming bill (monthly Rs.299) the amount will be deducted and data can be used. But she did not activate my post paid sim, in the evening she switched off her mobile. Next day I called up them to cancel my post paid connection don't migrate me to post paid connection, they agreed. Next I called up customer care tell them not migrate my number to post paid, but they told without informing you and permission they won't migrate.But after TEN days on 27/102015, night 10:30 pm my sim deactivated, In the next morning I go to Docomo out let and asks the executive person in Richmond circle, he told that my number is migrated to post paid.then they connected me to the Arpitha and her manager Abhishek ( phone no.[protected]) he asks sorry to me about this matter.after long discussion. they told me that use One month this post paid connection after I will migrate to prepaid, and also he told that your prepaid account balance amount Rs.630/ and Internet data 3g balance 3GB will be carry forward to the postpaid connection.and also the Rs 100 which given to executive will be refunded. and don't pay any bill in the first month It will be paid by us ( Arpith and Abhishek) they will bare themselves. But till today 29/10/2015. they wont do anything . If I called them they wont pick my call. Please do the needful action as early as posible.

Thanking you sir

Rajesh v Shet
PH [protected] / [protected]

Hi, I have requested to activate DND around 10 days ago to avoid unwanted messages and calls from marketing people. Now the messages increased. I sent mail to "[protected]@tatadocomo.com" to activate DND again but still issue not solved.Looks like tata docomo guys not interested to activate DND facility. Please help. [protected]

Hi sir/madam, i'm Madhu Sudhana Reddy my tata docomo no is [protected]..Today around 3pm i got message from TA-HUWWAP stating that "i have subscribed to LDR at Rs.99 for 30 days".i din't subscribe anything like that..After coming to know about deduction of money i deactivated that serrvice by dialing 155223... please recharge rs.99 back to my number as soon as possible. CONTACT NO-[protected]

Respected Sir/ ma'am, I am rachita pani mob no-[protected]. I haven't subscribed for any LDR service. But yesterday i got message that LDR service has been activated on my no. LDR service has been activated on my no. I want to say that i don't know what kind of service LDR is and how to use it. And i haven't subscribed for any of these services. After that i called customer care and deactivaed the service. So i request you sir/maam that please refund my balance in my no and help me out with it. Yours faithfully Mohan [protected]