Tata DoCoMo Complaints & Reviews

Company name : Tata Docomo

Address :

Tata Teleservices (Mah) Ltd
3rd Floor, the Metropole Building,
Next to INOX, Bund Garden Road,
Pune.- 411001

Date : 27/10/2015

Mobile no. : [protected]

Duration of problem : 3 months

Complaint number with the provider : PNR[protected]

Description :

As per the contract stated on Tata Docomo site for regions (Maharashtra & Goa GSM):

http://www.tatadocomo.com/international-roaming-tariffs-prepaid.aspx#disTextdump

I took my Tata Docomo number [protected] along with me to United States. However i did not receive any coverage here (Heath Street Buffalo NY USA). So i raised a complaint with tata docomo customer care. First they asked me to recharge my account so that i maintain a minimum balance for there 99 monthly rental so i did a recharge of 110 rs. I still faced the same issue, once again i contacted their customer care this time they asked me to maintain a minimum balance of 800 rs to get a coverage although i should point this that its not mentioned anywhere on their website that i need this amount even to get a coverage. Because it is stated that only for making calls a minimum of 800 rs must be maintained. I argued this but they did not agree and refused to launch a complaint without a minimum balance of 800rs, so i recharged again with 1000rs. Currently i have 1073 rs as a balance and as per them i must get a network coverage. But it didn't happen. This continued for some more time and i did numerous attempts like selecting network manually and even buying a new phone !.. At the end they did launch a complaint for this no. PNR[protected].. And now they are giving me a stupid excuse stating that "We have poor network In your location .A new concern site Is required in your location ." If that was the case and it was not possible for them to provide me any network coverage here. Firstly that should have not be claimed on the site mentioned above. Secondly i should have not been suggested for doing multiple recharge and even changing my phone. Last two month i have been traumatized from this. Apart from the recharges costing me around 896 and buying a new phone (Moto E 4g) in 6999. I have spent many dollars in international calling.

Desirable Solution : I need Tata Docomo to not only refund me the money that i have spent on numerous solutions. But also will like to penalize the company for false promises assurances and even contracts that are promised publicly on their website.

Please do the needful. I hope the problems that i faced are not faced by any other consumer in the future.

Regards,
Akash Mandole

Email : [protected]@ymail.com

Dear Sir/Madam

My tata photon no. is [protected]. I have [protected]@Rs.750Cap Plan. I am facing reduced speed issue since 8 Oct 2015. For that I made a complaint (reference no.[protected] on 13th Oct 2015, which was resolved within 2 hours. After few hours usage speed got reduced. I faced same problem and made a complaint (reference no.[protected] which is yet to be resolved. The complaint was closed without intimation and without resolving the problem. Today, 26th Oct, I received call from your side asking me to pay the bill. I told him about the problem I am facing since the beginning of the cycle. A complaint reference no. has been allotted to me ref.no.[protected] which is claimed to be resolved by your side.
Because of technical problem from your side, whatever data I have CONSUMED was at REDUCED SPEED. Because of POOR SPEED, I have LOST MY VALUABLE TIME.
Kindly RESET the data consumed as it was consumed at poor speed and confirm the good service from your side.

Thanks & Regards

Amit Gautam

Dear Sir, Subject : Extreme rude, arrogant and threatening language of your collection agent. Photon No : [protected] Data no.:[protected] I was amongst the 1st 5 customers in Pune when the 3G data card services were launched by your organization. I am working as Project Manager & my work involves lot of travelling and working from home. I had called your sales guy for 2G card but he convinced me for your 3G newly launched product saying it’s a best product for my requirement. But unfortunately I never got the committed speed from the day one. Hence, I had launched the complaint immediately about it. I was communicated at that time that since the services are in transition phase towers are yet to be erected and shortly I should experience the change in internet speed. But I never got that committed speed till date. Though I was never satisfied with the performance of the card I continued paying the monthly bill. But I stopped using the services 5 months back and informed your collection manager that unless the problem is resolved I will not pay. Every time you collection agent ensured that they will resolved the problem and also logged the complaint for the same on my behalf. But not a single time the technician came for my help. Finally 3 months back I hired service for internet from Hathway services Though there was no usage from my side and my problem still remains unresolved, your billing team promptly kept me charging for the monthly charges and continued follow up for payment. But today was the extreme experience when some lady collection manager called for payment and was extremely arrogant, rude and used extremely threatening language. I kept requesting her that looking into my case where I have not used your service from 4 months (logs can be checked), no performance of the card from the date of purchase, there has to be a waiver for those charges where I have not used the service. I am ready to settle the bill and close the account. But it was all in vain. I am writing in hope that you would understand my case and will appreciate that this is not the way of dealing with your customer.

Hello Iam very fedup by using tata photon ...thr service providers are very vulger and careless..my device is not working from last 2 months.still they take money from my home with so many commitment ..telling that they turned on my device at the same evening.l have payment slip of 20th...i have complete record of phn calls msgs and emails dt i hv sent to remind them...now after 6 days they did nothing...their providers giving me false numbers to contact abt this...nexttime they told me yoyr device is active baki problem aap jano..every persn told me that we are fwd your complaint...no response from last 7 days..they will again generate my bill on month end.please help me to come out from this. Shubhangi

My mobile no is [protected] and I'm a tata docomo user of kolkata. on 25th oct 2015 i go mayapur in krishnanagar in nadia district. which is a circle of West Bengal. i trying for opening for internet from my mobile. but their server is too slow, page not open properly. after that the company will charged me about Rs.100 up. But i have 77MB internet balance. when i change my location from kolkata to krishnanagar this company don't give me any information about the internet charge or call charge by sms or any other alert. after i coming kolkata 26th oct 2015 i call tata docomo customer care, to know why the charge for this, i have 77mb of internet free in my account. but they don't adjust from my unused 77mb net balance. they deduct Rs 100 + from my main balance. i talk their senior executive for refund my balance. then he said in 3 hours i got my money back. but they refund my money only Rs 4.80. i have the voice record of the conversation. next day 27th oct 2015 i call again tata customer care for refund the balance, but they denied for the refund. now i want to punished or legal action about tata docomo company. because the company robbery our money.

An unauthorized debit card transaction has been done on my ICICI account debited from my account. Debit details are as under 2/10/2015 9:56 am VIN/TATADOCOMO /[protected]/0 =1, 490.00. I registered complaint Electronics City Police station FIR NO:0707/2015(Section 66©, 66(D), IT Act and 420. Please look in to this matter sympathetically and provide justice to refund my debited amount.

I received message from tata docomo that Chulbuli Chat is activated at Rs30 for 30 days. Dial 5330011 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). Bal Rs.10.54 at 26-Oct-15 20:56PMREF ID is 16284847 I received this message without any my confirmation and never said them to activate this service My number is [protected]

I am using 3 numbers of tata docomo 1.[protected] 2. [protected] 3.[protected] first and third i am using in chennai and second number i am using at my home town in siyana (bulandshahr, u. p) i am facing a lot of problem with first two numbers due to money deduction. i have recharged with Rs. 23 in my first number. without doing anything my balance reduced to zero. regarding this i have lodged so many complaints but neither i have received my balance nor a satisfactory answer from your representative, first your representative told that it got deducted because the validity got expired. now he is saying that it got deducted because of data connection. your representative are going on making excuses.now you are compiling me to use services of other companies. same problem i am facing with my second number also. waiting for my money and your satisfactory answer and hoping that it will not be repeated in future.

Dear Sir/Madam

My tata photon no. is [protected]. I have [protected]@Rs.750Cap Plan. I am facing reduced speed issue since 8 Oct 2015. For that I made a complaint (reference no.[protected] on 13th Oct 2015, which was resolved within 2 hours. After few hours usage speed got reduced. I faced same problem and made a complaint (reference no.[protected] which is yet to be resolved. The complaint was closed without intimation and without resolving the problem. Today, 26th Oct, I received call from your side asking me to pay the bill. I told him about the problem I am facing since the beginning of the cycle. A complaint reference no. has been allotted to me ref.no.[protected] which is yet to be resolved.
Because of technical problem from your side, whatever data I have CONSUMED was at REDUCED SPEED. Because of POOR SPEED, I have LOST MY VALUABLE TIME.
Kindly RESET the data consumed as it was consumed at poor speed and confirm the good service from your side.

Thanks & Regards

Amit Gautam

My no. Barred as I didn't paid my last bill... But after paying I teransferred to Tata Docomo from Tata Indicom CDMA... For only 5days they charged me 213rs while my bill is only 300rs per month. In spite of dat I paid... But also they barred my no. Till now.

I have account balance of Rs964. Without knowing reason it has been deducted of Rs963. After asking multiple time they said that they will send the details break up of the prepaid bill details.
But till now they didnt send any mail.
Please find the attached pdf mail chain.

I am prepaid customer in tata docomo, this 24 october in 10 am my balance deducted in 44 rupees, i call that call center that person sir u speaking isd call .sir i did not call at the time, you can also check CALL 121 to message i message it, the number is coming.but i did not call isd number.. docomo customer service is worst in service fully cheating in service [protected].i am also email listen [protected]@tatadocomo also mail it did not any response, if you can check give me 25 rupees the outgoing call are send person it.

I have created a prepaid account on TATA Docomo website. I have forgotten the password. When I clicked forgot password link, it is asking for hint question and mothers maiden name. I have forgotten both questions answer. Can you please tell me how to recover the password? My number is [protected] my email [protected]@gmail.com

Balance cut raha he net ka or mene net pack dalvya hua he.or custmer care se bat hone ke bad bhi mere cell se balance deducted hote ja rha he.mujhe mera pura balance 50 rs vapas chaiye. Custmer care mai cal kiya to bol the he consumers cort mai case krna ho to kar do.
[protected]

Respected sir, i am karthikeyan... i have already used aircel prepaid simcard 5 years continuously... and then docomo agent supportive side members told to change their network(tata docomo)...now i have used tata docomo postpaid network... these network executuves having no proper responce to my problems & they given wrong guidence to me... before times i have been trying to change another netowrk three to five times... the last few month i have somany problem to this network... their bill is very cheated ... i have full proof & evidence...

Dear Sir, Today I recharged for 251 INR. Docomo provides 125 inr currency as a offer plus 1GB 3G data. After some time while browsing, unnecessarily 15.9 INR got deducted for Glamour villa VAS followed by 49 INR for "Bhojpurinama" video. Sir without my permission Docomo deducted 65 rupees currency, without my consent like before. Please notify Docomo to RETURN MY MONEY. OR THIS FRUSTRATED DOCOMO CUSTOMER WILL SHARE "CONS" OF DOCOMO IN SOCIAL NETWORKING SITES..Thank u sir

Dear sir/Mam,
i have use a tata docomo card prepaid today my balance is automatic deducation 17 rupees is my account why i was call call to call center i talk to someboday but she saying me your vasu service valueaded is activated by you but i am not use a smart phone just i have use this number only outgoing call .that problem is not for a first time this problem is with me 3 rd time but till now i am not
getting proper respons .my problem is not solve within 2 days i will mail Elango Thambiah.
My number :[protected]
Name:vikash gupta

I would like to bring to your esteem notice, how Tata Docomo forcing to pay with out providing proper service. AC No.[protected] Del No. [protected] Alternate No. [protected] Below are the details of technical complaint raised on 30th Jan'[protected]. There was a visit by Tata Docomo Engineer and the finding are as below, "Indoor coverage is weak and the tower in the locality is under maintenance. Issue to be resolved in 2 -3 months." Report Date: 20th Feb 2015 Even in this situation with out using the service, I have made payment of INR 730/- on 21st Feb'15 INR 727/- on 22nd March'15 There was no improvement nor the call from Tata Docomo on the technical service. I completely stopped using Tata Docomo service and I reached their customer service center in Vashi but they advise to call on customer care number. What should customer do and what is the use of customer service center when they do not entertain even after personal visit. I raised a complaint on #[protected] Dt. 24th Aug'15 for refund of Feb and March'15 payment. I have received SMS from Tata docomo on 5th Sept confirming resolve of complaint #[protected]. So I was under the impression that Tatadocomo is refunding my money. Suddenly now receive notice to pay further bills. I fail to understand, how Tata Docomo can ask consumer to pay bill even though their own engineer finding are not in their favour.

I recharged my mobile no. [protected] with Rs. 149 (1 GB 2G Data for 28 days.), but I am unable to use my Whatsapp. Whattsap is working with another internet connection. I tried a lot to resolve the issue with the help of customer care but their behavior is so much embarrassing. I tried to call MP region Appellate authority Mr. Niraj Mehta but as usual no response of phone call. Name: - Jyoti Mishra Mobile No.: - [protected]

I would like to bring to the notice about unfair and illegal means communication by Tata Docomo for recovering dues. I was called by an advocate named 'Devraj Joshi' Mobile no., '[protected]' pretending to be from 'Tis Hazari court, Delhi' to intimidate for the 420 case against non-payment of bill. In my case, a Tata Docomo connection has been non-usable and functional after about 8-9 months o[censored]sage. I raised a technical issue but it was never resolved, on calling the customer services I was told that the issue has been resolved and closed, with no-body ever turning up. I chose to contact head offices on this matter as the bill was already sent with no-usage or resolution of the issue. Apparently, another month’s bill has again been generated with the same. I had to close the connection on that occasion. It was the case been put up in order to falsify the negligence and ignorance of TATA Docomo staff at Bhopal. Now, the respective person named ‘Devraj Joshi’is calling the number of my mother and abusing and threatening. On asking the case number he starts abusing and intimidating to send arrestment notices. Also, the connection was on my father’s name who sadly passed away earlier this year. I called up the office at Tis Hazari court, apparently they could not find anyone named ‘Devraj Joshi’. I would request to please take strict action these fraudlent and abusive people shaming the legal judiciary of our country and also against Tata Docomo Bhopal officials if involved. This is clearly a case of “Contempt of Indian courts” and if any action is not taken from your side I will bring this issue to the notice of Tis Hazari Court, Delhi.