Dear Jignesh,
I am sorry to say that this is a escalated complaint as initial response received from the ID "[protected]@tatadocomo.com" was not logical and irresponsible.
As a nodal officer I was not expecting you to forward this complaint back to [protected]@tatadocomo.com without going through the trail in my mail.
Needless to say, I expect a response from your end only within the committed TAT of 2 working day.
Regards,
Deepak Patel
"Nodal GJ" <Nodal.[protected]@tatadocomo.com>
03/07/2012 12:17 PM
To
<Deepak.[protected]@hdfcbank.com>
cc
"listen" <[protected]@tatadocomo.com>
Subject
FW: Benefits as per the offer not credited -------- [protected]~~M6489552
Dear Sir,
Greetings from Tata DOCOMO!
With reference to your email, we would like to inform you that you can get an instant response to any of your queries, requests or complaints through our 24/7 call center by dialing 121 or [protected] from your Tata DOCOMO phone or by writing an email to our customer care id [protected]@tatadocomo.com
We are forwarding your query to our concerned team and they will respond to you on priority.
Please be informed that the Nodal Desk has been designed only to handle escalation complaints and such scenarios where you are not satisfied by the quality of response received from our end. We anticipate your co-operation in this regard and assure you of our best services at all times.
Aside to Team: Please address the Customer’s concern on priority.
Warm Regards,
Jignesh Parmar
Nodal Officer | Tata Docomo |Gujarat
Phone: 91–[protected] | Fax:[protected]
Email: Nodalofficer.[protected]@tatatel.co.in |Website: www.tatateleservices.com
From: Deepak.[protected]@hdfcbank.com [mailto:Deepak.[protected]@hdfcbank.com]
Sent: Saturday, March 03, 2012 1:45 PM
To: Nodal GJ
Subject: Fw: Benefits as per the offer not credited -------- [protected]~~M6489552
Dear Jignesh,
Have not received any revert from your side till date.
Regards,
Deepak Patel
----- Forwarded by Deepak Patel/Quality Initiative Group/Bank House-Rajkot/HBL on 03/03/2012 01:41 PM -----
Deepak Patel/Quality Initiative Group/Bank House-Rajkot/HBL
02/24/2012 09:00 PM
To
nodal.[protected]@tatadocomo.com
cc
Subject
Fw: Benefits as per the offer not credited -------- [protected]~~M6489552
Dear Jignesh,
Even after many efforts your Customer service executives are hesitant to give your contact details so I have to get the same from some other source.
I have switched from Airtel to TATA DOCOMO about 4 months ago and during this short period I have few problems as mentioned below -
1. I am using TATA DOCOMO internet by activating 48 Rs. Pack and during the pack validity is able to use only around 30 MB using 4-5 hours of internet in a day.
On 25th Dec11 I have activated 1 day Internet pack with 50 MB usage and have got the confirmation message from TATA DOCOMO, but after routine surfing for around 2-3 hours I checked my balance and it is deducted for around Rs. 110 for data usage. I am surprised how even after activating Rs. 5 pack for 50 MB this deduction happens from my account.
2. On a find day ( i.e. 20/01/2012) I got a message from TATA DOCOMO that
"Rs3000 ka assured GIFT paye! Aaj hi SMS karein TICKET 52121 (Toll Free) aur 24 hrs mai paye Rs3000 ka assured GIFT! Bina Koi Condition. Offer sirf aaj ke liye!"
I had sent the message as per the instruction on the same day but have not received any kind of gift from TATA DOCOMO. To my surprise again TATA DOCOMO backed out from their commitment.
3. Continuing the tradition TATA DOCOMO sent me a message on 28/01/12 that " Thank you for renewing Mirchi Mobile Service.You have been charged Rs10 for 10Days valid till 07/02/12.Dial 59830(TollFree).To unsubscribe,dial 155223 or SMS S"
I had dialed immediately on 59830 and wait for many minutes to get the information on the Value added services activated on my Number so that I can get the same deactivated. After half an hour of hard work I got information that there is no service activated on my Number .
Even After that confirmation Rs. 10 is deducted from my account.
Kindly advise should I use this number as my primary Number. If yes, when TATA completes its commitment as mentioned above and retain its brand value.
A Quick response is expected.
Regards,
Deepak Patel
----- Forwarded by Deepak Patel/Quality Initiative Group/Bank House-Rajkot/HBL on 02/24/2012 08:17 PM -----
[protected]@tatadocomo.com
01/31/2012 11:55 AM
To
deepak.[protected]@hdfcbank.com
cc
Subject
Fw: Benefits as per the offer not credited -------- [protected]~~M6489552
Dear Mr. Patel,
Greetings for the day!
This is with reference to your email dated 30-Jan-2012; regarding service issue for your TATA DOCOMO number [protected].
We regret the inconvenience caused to you.
I would like to inform you that as per the closure of the complaint there is no such offer applicable.
Please feel free to contact us for any further clarifications or call us at 121(toll free) from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Mohana.M
Tata Docomo-Customer Care
Visit us at www.tatadocomo.com for latest offerings.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
-----Original Message-----
From: Deepak.[protected]@hdfcbank.com
Sent: [protected]:46:55.0
To : [protected]@tatadocomo.com
Cc:
Subject: Fw: Benefits as per the offer not credited -------- [protected]~~M6489552
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Still my concerned is not addressed.
Kindly give me the details of your Nodal Officer and Consumer Grievance
officer TRAI.
Regards,
Deepak Patel
----- Forwarded by Deepak Patel/Quality Initiative Group/Bank
House-Rajkot/HBL on 01/30/2012 05:02 PM -----
[protected]@tatadocomo.com
01/18/2012 05:11 PM
To
deepak.[protected]@hdfcbank.com
cc
Subject
Re: Benefits as per the offer not credited -------- [protected]~~M6361658
Dear Mr. Patel,
Greetings for the day!
This is with reference to your email dated 18-Jan-2012; regarding service
related for the TATA DOCOMO number [protected].
We sincerely regret the inconvenience caused to you.
Please be informed that I have registered your concern related to contest
with docket number PGSM09408884. The same will be resolved by 24-Jan-2012;
06:00 PM and you will be duly notified upon closure. Kindly make a note of
this docket number for your future correspondence.
Please feel free to contact us for any further clarifications or call us
at 121(toll free) from your TATA Mobile phone or [protected] from a Non
Tata Mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Aishwarya Venkatesan
Customer care -TATA DOCOMO
Visit us at www.tatadocomo.com for latest offerings.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If
you have received this electronic communication in error, please advise
the sender immediately, and delete it from your system (if permitted by
law). Access to this communication by anyone else is unauthorized. Any
printing, copying, distribution or any other usage of this communication
beyond the original addressee is not permissible, and may be unlawful. The
opinions expressed here are those of the sender, and do not necessarily
reflect the opinion of Tata Teleservices Limited. Tata Teleservices
Limited does not warrant the accuracy, completeness or correctness of any
information herein or the appropriateness of any content. This
communication is for informational purposes only.
-----Original Message-----
From: Deepak.[protected]@hdfcbank.com
Sent: [protected]:12:33.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: Benefits as per the offer not credited --------
[protected]~~M6361658
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________
Dear Dipali,
Please refer to my actual concern.
If you are unable to resolve then give me the detail of your internal
grievance redressal hierarchy.
Regards,
Deepak Patel
[protected]@tatadocomo
.com
To
01/18/2012 11:16 deepak.[protected]@hdfcbank.com
AM cc
Subject
Re: Benefits as per the offer not
credited --------
[protected]~~M6355919
Dear Customer,
Thank you for writing to us.
We are in receipt of your mail dated 17-Jan-2012; as regards plan related
query for TATA DOCOMO number [protected].
Please be informed that kindly visit our website www.tatadocomo.com for
the
plans details and plan availability in TATA DOCOMO.
For further clarifications call us at 121 from TATA DOCOMO number or
[protected] from a non TATA DOCOMO mobile phone. You can also write to us
at
[protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Dipali Gaje,
TATADOCOMO-Customer care.
Visit us at www.tatadocomo.com for latest offerings.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If
you have received this electronic communication in error, please advise
the
sender immediately, and delete it from your system (if permitted by law).
Access to this communication by anyone else is unauthorized. Any printing,
copying, distribution or any other usage of this communication beyond the
original addressee is not permissible, and may be unlawful. The opinions
expressed here are those of the sender, and do not necessarily reflect the
opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
warrant the accuracy, completeness or correctness of any information
herein
or the appropriateness of any content. This communication is for
informational purposes only.
-----Original Message-----
From: Deepak.[protected]@hdfcbank.com
Sent: [protected]:43:14.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: Benefits as per the offer not credited --------
[protected]~~M6355919
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________
Dear Ashok,
I still didn't got any revert.
Regards,
Deepak Patel
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
"Follow the Process, Quality will Follow "
[protected]@tatadocomo
.com
To
01/12/2012 12:14 deepak.[protected]@hdfcbank.com
PM cc
Subject
Re: Benefits as per the offer not
credited --------
[protected]~~M6298200
Dear Mr. Patel,
Thank you for writing to us.
This is with reference to your email dated 11-Jan-2012; as regards offer
related request for the TATA DOCOMO number [protected].
We regret the inconvenience caused to you.
Please be informed that we dont have any updates regarding this offer
details your request has been for has been forwarded to our concern team
and they get touch with you shortly.
For further clarifications call us at 121 from TATA DOCOMO number or
[protected] from a non TATA DOCOMO mobile phone. You can also write to us
at
[protected]@tatadocomo.com.
Assuring you of our best services at all times
Warm Regards,
Ashok Kumar. M
TATA Docomo - Customer Service
Visit us at www.tatadocomo.com for latest offerings.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If
you have received this electronic communication in error, please advise
the
sender immediately, and delete it from your system (if permitted by law).
Access to this communication by anyone else is unauthorized. Any printing,
copying, distribution or any other usage of this communication beyond the
original addressee is not permissible, and may be unlawful. The opinions
expressed here are those of the sender, and do not necessarily reflect the
opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
warrant the accuracy, completeness or correctness of any information
herein
or the appropriateness of any content. This communication is for
informational purposes only.
-----Original Message-----
From: Deepak.[protected]@hdfcbank.com
Sent: [protected]:00:10.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: Benefits as per the offer not credited --------
[protected]~~M6298200
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________
Dear Saifan,
I guess as a company you can track the details at you end. Anyway find the
details as asked for -
Exact time and date = 11:36:05 am, 06.01.2012
Ticket number = 14F2KQIZEO ( on basis of message sent by me
at 08:16:51 pm on 06.01.2012 to 52121)
Message sender ID = 611020
Regards,
Deepak Patel
[protected]@tatadocomo
.com
To
01/11/2012 05:50 deepak.[protected]@hdfcbank.com
PM cc
Subject
Benefits as per the offer not
credited --------
[protected]~~M6293957
Dear Customer,
Thank you for writing to us.
We are in receipt of your mail dated 11-Jan-2012; as regards jeet ki
ghanti
offer releted issue for the TATA DOCOMO number [protected].
Please be informed that reverd with exact time and date along ticket
number
and massage sender ID to assist you better.
For further clarifications call us at 121 from TATA DOCOMO number or
[protected] from a non TATA DOCOMO mobile phone. You can also write to us
at
[protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Saifan Ganechari.
TATA DOCOMO-Customer care.
-----Original Message-----
From: Deepak.[protected]@hdfcbank.com
Sent: [protected]:09:50.0
To : [protected]@tatadocomo.com
Cc:
Subject: Benefits as per the offer not credited --------
[protected]~~M6293957
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________
D/a @ customer care,
I have received a message on 6th Jan stating that " SMS karein Ticket to
52121 toll free aur 24 hrs mein paye Rs. 3000 ka assured gift paye, bina
koi condition ke".
On the same day I have sent the message as mentioned and received a Ticket
No " 14F2KQIZEO" but no benefits credited to my account till date.
PDN and confirm
Regards,
Deepak Patel
Contact - [protected]
HDFC Bank has been recognized as "The Strongest Bank in Asia Pacific
Region" by The Asian Banker, outperforming 59 top tier banks across 13
countries.
____________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents)
is
confidential and is intended solely for the addressee(s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are hereby
notified that any disclosure, copying, distribution or taking any action
in
reliance on the contents of this message or any accompanying document is
strictly prohibited and is unlawful. The organization is not responsible
for any damage caused by a virus or alteration of the e-mail by a third
party or otherwise. The contents of this message may not necessarily
represent the views or policies of HDFC Bank Ltd."
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If
you have received this electronic communication in error, please advise
the
sender immediately, and delete it from your system (if permitted by law).
Access to this communication by anyone else is unauthorized. Any printing,
copying, distribution or any other usage of this communication beyond the
original addressee is not permissible, and may be unlawful. The opinions
expressed here are those of the sender, and do not necessarily reflect the
opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
warrant the accuracy, completeness or correctness of any information
herein
or the appropriateness of any content. This communication is for
informational purposes only.
HDFC Bank has been recognized as "The Strongest Bank in Asia Pacific
Region" by The Asian Banker, outperforming 59 top tier banks across 13
countries.
____________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents)
is
confidential and is intended solely for the addressee(s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are hereby
notified that any disclosure, copying, distribution or taking any action
in
reliance on the contents of this message or any accompanying document is
strictly prohibited and is unlawful. The organization is not responsible
for any damage caused by a virus or alteration of the e-mail by a third
party or otherwise. The contents of this message may not necessarily
represent the views or policies of HDFC Bank Ltd."
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If
you have received this electronic communication in error, please advise
the
sender immediately, and delete it from your system (if permitted by law).
Access to this communication by anyone else is unauthorized. Any printing,
copying, distribution or any other usage of this communication beyond the
original addressee is not permissible, and may be unlawful. The opinions
expressed here are those of the sender, and do not necessarily reflect the
opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
warrant the accuracy, completeness or correctness of any information
herein
or the appropriateness of any content. This communication is for
informational purposes only.
HDFC Bank has been recognized as "The Strongest Bank in Asia Pacific
Region" by The Asian Banker, outperforming 59 top tier banks across 13
countries.
____________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents)
is
confidential and is intended solely for the addressee(s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are hereby
notified that any disclosure, copying, distribution or taking any action
in
reliance on the contents of this message or any accompanying document is
strictly prohibited and is unlawful. The organization is not responsible
for any damage caused by a virus or alteration of the e-mail by a third
party or otherwise. The contents of this message may not necessarily
represent the views or policies of HDFC Bank Ltd."
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If
you have received this electronic communication in error, please advise
the
sender immediately, and delete it from your system (if permitted by law).
Access to this communication by anyone else is unauthorized. Any printing,
copying, distribution or any other usage of this communication beyond the
original addressee is not permissible, and may be unlawful. The opinions
expressed here are those of the sender, and do not necessarily reflect the
opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
warrant the accuracy, completeness or correctness of any information
herein
or the appropriateness of any content. This communication is for
informational purposes only.
HDFC Bank has been recognized as "The Strongest Bank in Asia Pacific
Region" by The Asian Banker, outperforming 59 top tier banks across 13
countries.
____________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents)
is confidential and is intended solely for the addressee(s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are hereby
notified that any disclosure, copying, distribution or taking any action
in reliance on the contents of this message or any accompanying document
is strictly prohibited and is unlawful. The organization is not
responsible for any damage caused by a virus or alteration of the e-mail
by a third party or otherwise. The contents of this message may not
necessarily represent the views or policies of HDFC Bank Ltd."
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If
you have received this electronic communication in error, please advise
the sender immediately, and delete it from your system (if permitted by
law). Access to this communication by anyone else is unauthorized. Any
printing, copying, distribution or any other usage of this communication
beyond the original addressee is not permissible, and may be unlawful. The
opinions expressed here are those of the sender, and do not necessarily
reflect the opinion of Tata Teleservices Limited. Tata Teleservices
Limited does not warrant the accuracy, completeness or correctness of any
information herein or the appropriateness of any content. This
communication is for informational purposes only.
HDFC Bank has been recognized as "The Strongest Bank in Asia Pacific Region" by The Asian Banker, outperforming 59 top tier banks across 13 countries.
____________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd."
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
HDFC Bank has been recognized as "The Strongest Bank in Asia Pacific Region" by The Asian Banker, outperforming 59 top tier banks across 13 countries.
____________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd."
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DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.