Tata DoCoMo Complaints & Reviews

Dear Sir,
I purchased a TATADOKOMO sim 3 days ago. The moment I am trying to start my Nokia 6270 it is saying sim card registration failed. It says please PROVIDE UNIQUE UNLOCK CODE.I tried to insert airtel ,Vodafone sim all are working fine except my TATA DOKOMO SIM .Yor customer care is of no use.they are asking me to go to NOKIA??????even when i said it is working fine with other sim.Please advise

Tata Docomo — about sim card registration

name :sandeep krishna
vechukunnel(h)
panamattom (po)
koorali


my tata docomo number [protected] registration failed for some reason........

Tata Docomo — sim card registration failed

sim card registration failed of tata docomo

my self mahesh and my no is [protected] and mail id is [email][protected]@rediff.com[/email].
i just want to mention that this is use less service provider because i never get proper network and always whenever i cal it says your out going facility is temperery bared
and after giving all doccument and evry thing it say your simcard registration failed (my mobile is also working fine with another network)
and more over what ever no. is stored in sim all are gone now you can not asses them

better if any one is haveing this tata docomo please change it other wise one day same thing happen to you and you will not be able to retrive your stored contect no. also.

Dear Sir,

I would like to introduce myself a Ajaya Kumar C, from Bangalore. I bought a TATA DOCOMO sim card on 27th May 2011. The number is "[protected]". It was working fine till yesterday (09 Jun 2011), and I have almost used it for 15 hrs already. Today morning, I got a message saying, "SIM Card Registration Failed". I called customer care 4 times regarding the issue, and each time the operators hung up on me. The reason that they are giving is "SIM card is blocked because I have not used it for one month". I told them i have used it regularly and moreover the SIM card is just 14 days old, which in any case cannot be blocked due to non usage. Each time when they check that the sim is just 14 days old, they disconnected my call without saying a word.

First of all, they are not solving my problem and secondly, this is the worst means of answering to a query.
I hope I would find a solution to my problem here.

Alternate number: [protected]
email-id: ajay.rao.[protected]@gmail.com

Thanks in Advance,
-Ajaya

Dear Sir,

The problem is not yet resolved. Is there any means by which I can track the status of my complaint? Please do the needful.

Thanks and Regards,
-Ajaya

i would like to introduce myself a Tukaram Khemu Rathod, from Bangalore. I bought a TATA DOCOMO sim card on 27th April 2011. The number is "[protected]". It was working fine till yesterday (25 Jun 2011), and I have almost used it for 15 hrs already. Today morning, I got a message saying, "SIM Card Registration Failed". I called customer care 4 times regarding the issue, and each time the operators hung up on me. The reason that they are giving is "SIM card is blocked because I have not used it for one month". I told them i have used it regularly and moreover the SIM card is just 2 days old, which in any case cannot be blocked due to non usage. Each time when they check that the sim is just 2 days old, they disconnected my call without saying a word.

First of all, they are not solving my problem and secondly, this is the worst means of answering to a query.
I hope I would find a solution to my problem here.

Alternate number: [protected]
email-id: [protected]@yahoo.com

Thanks in Advance,
T.K.Rathod

My self Vivek from bangalore and my number is [protected].I have been using Tata Docomo postpaid from past 8 months and today in the afternoon I suddenly saw an error msg popped to my cell phone screen saying "sim card registration failed".
After calling to customer care they said that the sim card is corrupted and you need to change your sim.
How did the sim card all of a sudden gets corrupted,I didn't get this thing.
And in the morning phone was displaying full signal srength,still no incoming calls.When I tried calling from other number what I got is "This number is not reachable" despite of having full signal.

Tata Teleservices sucks..
Those who are reading this,it's my humble opinion that never ever use tata docomo.

My alternate number is [protected].

Dear Sir,

Please help me out. I am struggling to get my tata docomo pre-paid no activated. I have submitted the documents required for have a connection for the same .. still it has got disconnected.

Please see my below mail. these people don't even bother to give at least a reply or a time line..

I have contacted to docomo customer service centre couple of times, written a mail and have done every way possible to get my sim connection activated.

Request you to help me in this. Kindly refer to my below chain mail.

Abhinav
[protected]Dear Team,

Kindly check my below mail. its been more than 9 days today but nothing has
happened yet..

Please treat this case as urgent and help me out..

My alternate no is [protected] .

Thanks
Abhinav Mishra

On Fri, Feb 17, 2012 at 12:45 PM, social <[protected]@tatadocomomarketing.com>wrote:

> Hi Abhinav,****
>
> ** **
>
> We have received your complaint and we will ensure it is resolved soon.***
> *
>
> ** **
>
> Thanks and Regards
> Customer Care
> Tata DOCOMO.****
>
> ** **
>
> ** **
>
> *From:* Abhinav [mailto:[protected]@gmail.com]
> *Sent:* 16 February 2012 21:04
> *To:* [protected]@tatadocomomarketing.com
> *Cc:* abhinavmishra2007
> *Subject:* Re: Sim Card Registration failed _[protected]****
>
> ** **
>
> LOOKING FOR YOUR REPLY****
>
> On Thu, Feb 16, 2012 at 12:42 AM, Abhinav <[protected]@gmail.com>
> wrote:****
>
>
> ****
>
> Dear Team,****
>
> ** **
>
> I dont know where what went wrong..****
>
> ** **
>
> 1.At first i took a new docomo prepaid connection and within a week it got
> disconnected saying my documents has not been received at back office.
> Though i had given all the required documents at the time of purchase of
> Sim but i have submitted all the documents again.****
>
> ** **
>
> 2.Now after a months time same thing happened. I got the message as "Sim
> Card Registration failed" this morning. I tried contacting to you in every
> way possible.****
>
> ** **
>
> Took the chat support where a person named AHMED told me like your usage
> is less than 100 RS. When i asked him what exactly it is. Then he give me
> the proper answer and was unable to explain the same. later i got to know
> that the minimum of 100 RS recharge is required to continue the
> services.Now my question is, I have n number of recahrge to my docomo sim
> then why this answer. Also its been only 2 months i am using the sim then
> how unusage of 100 RS.****
>
> ** **
>
> 3. When i called up customer service , a guy named Vinod spoke with me and
> he told me some other story. He said u have not submitted the documents. If
> i haven't submitted my documents then how come my services was
> resumed second time.Upon that the person Mr.Vinod doesn't know how to speak
> to the customers. He was very rough and harsh on the call with me which is
> not at all acceptable.****
>
> ** **
>
> At the end, I dont know what exactly I need to do.Pathetic you guys are
> and pathetic are your services.****
>
> ** **
>
> If you understand my problem, do help me in the same regard or let me know
> what else i could do to get this issue resolved.****
>
> ** **
>
> Regards****
>
> Abhinav Mishra****

My sim card No: [protected] shows "SIM CARD REGISTRATION FAILS". I have provided the proof once again in the service centre the problem doesn't get solved till date.

With Regards,

Nagarajan

Hi,
I am Shashank from Lucknow, U.P. East. I am using Tata DoCoMo network (Mobile Number: [protected]) from last 4 years till now but since yesterday I am getting a message "SIM CARD REGISTRATION FAILED."
Each time when I switch off and switch on I am getting the message "SIM CARD REGISTRATION FAILED."
I dont know why it is deactivated. I am completely dependent on this sim. I need to activate it back. I request you to resolve this issue and do the needfull as soon as possible.
Pls Activate my sim card ([protected]) As soon as possible....
E-mail: [email][protected]@gmail.com[/email]
Alternative Mobile No.: [protected]

Hi Nagarajan,

Kindly be informed that your number is disconnected due to the greater than 9 connection as per TRAI rule


Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We would like to inform you that as per our records we found that your number has been permanently disconnected on 2-Aug-2012 due to non usage. Hence, we request you to purchase other Tata Docomo number alternatively.

Thanks and Regards,
Customer Care
Tata DOCOMO.

respected sir,i m capt anshul yadav serving in Indian army.i had a tata docomo sim whose no is [protected].this sim has been deactivated and still i have some money in my account.i had lodged a complaint on official website of tata docomo whose complaint no is 714784.i had received an return email answering that they will not be able to activate it again.i request to kindly resume the services because it speaks o[censored]nlawful and cheat behavior of TATA DOCOMO COMPANY.
if they can not resume the service or again activate my sim,then kindly return me the amount which is there in my account.
looking for a FAVORABLE ACTION.
MY PRESENT NO IS [protected] AND EMAIL IS [protected]@yahoo.in

Dear Mr.Yadav,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Yadav,

As per our records we found that your number is permanently disconnected on 20-DEC-12 due to non usage of atleast Rs.100 since from three months.

Thanks and Regards,
Customer Care
Tata DOCOMO.

sir, myself gaurav from hajipur. i have been using my no. [protected] for more than 2 years. it was working absolutely fine till today's evening but after then I am getting a message "SIM CARD REGISTRATION FAILED."
Each time when I switch off and switch on I am getting the message "SIM CARD REGISTRATION FAILED."
I dont know why it is deactivated. I am completely dependent on this sim. I need to activate it back. I request you to resolve this issue and do the needfull as soon as possible.
Pls Activate my sim card ([protected]) As soon as possible...please do inform on my email.
E-mail: [protected]@gmail.com

my number [protected] has no signal suddenly..and it shows sim card registration failed...pls make it comfortable..

My sim card has expired. now i want to activate that number again [protected]. plz do activate my sim card.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Customer,

We would like to inform you that as per your complaint bearing number[protected] the pure Rental plan is not applicable to your number. Hence, This plan is applicable to new numbers and as per your request to close the current number, the same has been done.

Thanks and Regards,
Customer Care
Tata DOCOMO

Sir
my name is sagar agrawal and i m marrid.and his man olways call and miss call me and my wife. i m mentaly herashmet...and pain ful my life.
please sir i need only past two months call detail. please send.
i m helpless only this way i have.
i Will be very thankful to you.
Mobile No. Is +91-[protected]
sagar agrawal



Post your Comment

Dear Vishal,

We would like to inform you that Tata Docomo is not related to such promotional messages..Hence we regret to inform you that we would not be able to assist you with the same

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

HI,

I Recharged yesterday with Net pack of Rs.155 and after that my internet was not working.
My mobile number is [protected].
Kindly do the needful.

Thanks & Regards,
Ashutosh

Complaint number :[protected]

Phone No : [protected]
I have raised the complaint on 7-aug-2014, but till now the problem not solved. Today (11-aug-2014) I called to customer care, they told your complaint is closed, but no service person came and didn’t receive any call from tata services. I have asked about the problem but they told that the service engineer called you but your mobile not reachable and not attending. So they closed the complaint, but the problem still there. I have not satisfied with the service you provide. So do the thing at the earliest. From 5th aug 2014 to 11th aug 2014 the network is not working so do the refund for those days.

My tataphoton service number which I received Rs.1000/- churn out fees was "[protected]"
Thanks.

Dear Tata DOCOMO,

I have received a bill from for Sep-2012, where there is an additional Churn Out fees of RS. 1000/-.I was not informed of this churn out fees, when I was trying the change my current plan to a new plan.

I want this to be reverted back asap.

My tataphoton service number which I received Rs.1000/- churn out fees was "[protected]"

Thank you
Vijay

Hi Vijay,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hello TATA DOCOMO,

DOCOMO no. - [protected]
Account No.[protected]

I had taken a Photon 3G connection in 3 months advanced rental plan for which I paid rs. 2150/-. From the very first day I was not able to use the connection because the dongle, that was given to me by DOCOMO was faulty. I was fade up making complaints about it and eventually cancelled the connection before 3 months was completed.

Surprisingly, now I received a bill of Rs. 1854/- as 'ChurnOutFee'. This was not anything that I was told about ever while taking the connection.

I am not sure what is this and don't want to know. The bill that was sent to me should be reverted back by DOCOMO.

I did not know that TATA has become a beggar of this level that they are asking for money in other way without giving services to the customer for a single day.

If anybody from DOCOMO customer care has guts to answer, please show it here.

Thanks,
Sumanta Basu

I have taken TATA DOCOMO dongle connection and my plan was 1500- in which i got 2 months rental free.

But as two months got completed, i have raised a request to disconnect this. Initially they said we can't take this request and customer cant disconnect his/her connection before six month. TATA never said this in written anywhere, So i insisted them that plz disconnect otherwise i wont pay the bills. Finally they disconnected my connection and i got system generated e-mails.

But now i got a bill of 1812/- re. stating that you have used the data and including 1299/- some churnout fees. I dont know what is this and TATA never said like this, the time when i took connection.

This is shame for the company i would say. By the way i am going to consumer court and will ask harrasment case against TATA Docomo.

My number was : [protected]
Name : Arun Kumar

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

your customer care executives are so busy for last 2 weeks I dnt know with whom they are busy when customers are struggling with problems. I was trying to get manual settings for 3g'' still I not yet get. And I don't know why you are charging me monthly monthly 30 rupees in the name of women health pack? Im a guy and I dnt want that service kindly deactivate that service and kindly return my money 90 rupees'' thankyou.

I hope you will help me, my mobile number ''[protected]''

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We would like to inform you that the amount of Rs.5 has been adjusted in your number and service has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hello sir, some net wap services have been activated on my number. It keeps deducting 1 rupee per day. Please deactivate these services on my number [protected]

Hi, my mobile no is [protected], plz unsubscribe cineone photo alert service from netwap which was not subscribed by me and avoid daily rs 1or 2 unfair cuttings from my mobile balance amount and so many times I have given complaint. Hence kindly help me
thanking you

Not Happy With The Service.

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Service provided by TATA docomo customer care is very poor. If the problem is not resolved i will just a case on TATA docomo in consumer forum court.

vipul dixit

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer

Kindly be informed that the VAS has already been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

Please Deactivate this service as even I am facing this Problem[protected]
Contacting customer care just didn't help...

Otherwise as mentioned, switching to another service would be a better option than getting 2 rupees deducted per day!
Please fix as soon as possible.

Dear Customer

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We would like to inform you that as per our records we found that your number is permanently disconnected due to non submission of documents. Hence, we request you to visit any of the nearest Tata Docomo outlet in this regard.

Thanks and Regards
Customer Care
Tata DOCOMO.

so how can i solve this problem?by re submitting the
same document to your tata docomo service centre..
or tell me what should i do now to get this number
back...

Hi ,

I applied for mobile number portability from Airtel to Tata Docomo some 20 days back. I was using a Airtel corporate connection and I wanted to switch to Docomo corporate connection. Every time I try to contact Docomo people , they say that your number will be active within 24 hours .
I am fedup .
Please look into this .

Regards,
Vaibhav Garg
Mob No. [protected]

Dear Sir
I have applied to Docomo for portability from Indicom keeping
that to support Tata group as it is an complete indian co. on
16th May'2011. Till 2day i have not received any confirmation from the Docomo office or not converted my no.
The representative who has come for taking the application & documents he has took money Rs50 from me along with the
documents. After 3-4 days he is not even taking my calls and
most of the time his mobile is switched off( his no [protected])
I[censored] people are interested to change do the work properly or
so many services are available in the industry.
Arvind
[protected]

RESPECTED SIR/MADAM,

I UMASHANKAR UMASHANKAR TIWARI,MOBILE NUMBER [protected].I WAS USING TATA-INDICOM SERVICE BUT AFTER MNP SERVICE LAUNCHED I HAVE APPLIED FOR SAME TO CONVERT MY NUMBER INTO TATA-DOCOMO ON 5 MAY,2011 IN AHMEDNAGAR TO SOHAM TELECOM,CONTACT NO:-[protected] A DISTRIBUTOR OF AHMEDNAGAR,THEY AFTER 7 DAY UR NUMBER WILL BE CONVERTED TO DOCOMO & PROVIDED A NEW SIM NO:-[protected]AFTER THAT ON 11 MAY,2011 AT 12 AM THE MOBILE NUMBER [protected] WAS CONVERTED & NUMBER WAS START WORKING TO DOCOMO,ON 11 MAY 2011,I HAVE RECHARGED RS.125 FULLTALK RECHARGE,YHE NUMBER WAS WORKING ON SAME DAY,IHAVE GONE OUT OF STATE I WAS IN ROAMING AT THAT TIME INCOMING CALL WERE NOT AVAILABLE BUT OUTGOING WAS AVAILABLE AT THAT TIME ALSO I HAVE CONTACT 121 & DISTIBUTER THEY DONT HELPED ANY MORE THEY TOLD UR MNP PROCESS IN NOT COMPLETED THATS WHY IT IS HAPPENING,

ON 24 MAY,2011 I CAME TO AHMEDNAGAR ON THAT MY INCOMING & OUTGOING CALLS WERE ALSO BARRED & BECAUSE OF THAT I AM GETTING MANY PROBLEMS ,I HAVE ONCE AGAIN CONTACT TO DISTRIBUTOR HE TOLD THEREIS NOTHING IN MY HAND CONTACT CUSTOMER CARE AFTER CONTACTING CUSTOMER CARE THEY SAY NO INFORMATION IS AVAILABLE ON SYSTEM THAN I HAVE CONTACTED TO TATA-INDICOM GALLERY & CUTOMERCARE THEY TOLD SAME I HAVE GIVEN A SAME COMPLAINT TO NODAL OFFICER OF TATA-DOCOMO BUT NO RESOLUTION IS MADE ON SAME .PLEASE PROVIDE A IMMIDIATE HELP FOR SAME..............

Any updates on my complaint ?
I dont see any progress .
Regards,
Vaibhav

mera mobile chori hogya hai mobile no.[protected] plz mil gya to muje call kare [protected]

Dear sir,

I had opted for mobile number portability from BSNL to TATA DOCOMO GSM around 7 days back. However my number is yet to be ported to TATA DOCOMO GSM.

The mobile number is : [protected]
The unique porting code is(UPC) : BK538482

Please look into the matter soon for this problem is affecting my business dearly.

Regards,
Ankur Mukherjee

My nane is Ashish Prajapati My number is [protected]. I want to Port Out from tatadocomo network. I requested for MNP and did all the formalities. But tata docomo is not accepting my port out request. This is the third time I have requested for port out

Dear Ashish,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We would like to inform you that you number is active and was activated on 04-SEP-2012 no issue now

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

As per our records we found that the amount of Rs.30 has been deducted on 25-Aug-2012 due to CRBT renewal and Rs.15 has been deducted on 23-Aug-2012 due to MCA renewal .There are no wrong deductions in your number

Thanks and Regards,
Customer Care
Tata DOCOMO.

Today at around 7 pm Rs. 95 was deducted from my account without any reason.They activated some model video club themselves.I m really disappointed.Rs 95 is not a small amount and the way their customer care responded was really frustrating.Please see to this problem asap and kindly refund my deducted amount.If it is not solved then i will take more severe actions.

I rechared my internet account by RC74 and for which I should get 2.5GB according to companys offer in *141#
But I got only 1GB and the companys care people are saying that the offer is changed but thier responsibilty is to inform the customer which they did't do



Thank you
Abhijeet bakare
Contact [protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — Automatically activated service and reduction of balance

Hot and sizzling pack was automatically activated on my tata docomo N.o [protected] without my concern on April 6th 2011 and since then my balance is getting reduced by Rs 10/– every 4–5 days. I called customer care many times but still my problem is not fixed. They just kept me hold for too long and finally gave some N.o to call for deactivation of service. I dialled that number but still the service was not deactivated. So plz deactivate this service as soon as possible and refund my money. Thank you!

Dear Customer,

We regret the inconvenience. Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — refund amount

I have recharged mobile no.[protected] at Rs30 on date19/01/11 for a one time, .But I did not recive recharge value (i.e.Rs 30).Transaction is -3822284 .
plz answer me on my e- mail deepak.[protected]@gmail.com & solve my problem.
I have do such e mail for 2-3 times but not get any reply. so plz

i am anwith my number is [protected] ..i had recharged my account with special recharge of rs.85, it had one month validity till[protected] but it has been deducted on[protected] .your customer is people are always irresonsible and always are busy once they here there is some mistake they have done by your side ;so i am even playing to change my docomo network

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

MY DOCOMO Mob no:-[protected]
MAYANK DIXIT

Dear Mayank,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Raunak,

Kindly be informed that an amount of Rs. 60/- has been credited back to the account.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Photon + — they do wrong verifications

Dear All,

Please do not use TATA services this is my personal request to all of you...choice is yours...This is not Anti TATA telnet or Photon + services or intend to cause the harm to brand of TATA but this is based on the personal experiences....I am planned to get new connection of TATA photon + few months back and booked my connection through telephone and within couple of Days Two Executive come to my place and started asking the to book connection with them.. both of them were supported by there agencies (one executive was send by Tata Borivali Galary and other was from there call center) then i postponed plan and preferred not to use there serives

After few days again i planned to go their photon + and got stuck with verification which is actually wrong verification. I visited their public gallery at Andheri (E) but people are hopeless and you cannot expect any help from them. They will always repeat the same answer that Sir, We cannot provide details. They will not allow you to speak to their Manager , they will give information who has done verification....Its complete waste of time and money...I request you to be careful while using their services...I would rather suggest you to for alternative internet providers...

This my personal and humble request for all of you

Yes u are right

Tata Photon+ — Bad service

I purchased Photon Plus on 1 April 2010 from Sanjay Nagar Bengalore and to my surprise I did not get it activated even after 4 days and bad part is, it does not have any Customer support the no [protected] never respond. If you have purchased it ,there is no one to hear your complain.

i strongly agree his complaint.i purchased photon+ on 10 april 2010 but it is not activate yet, wrost service.please dont go for it

dear all
in our side the tata docomo's service is verry poor....& how cin i get the calling detail of tata docomo's no?

Today (13/11/2011) I recharged my Docomo number with Rs.99 at 9.31 am and TransID:[protected] to reduce my call rates to 1paise/2sec but it does not get activated still the recharge has been made successfully.I called customer care but they didn't help me regarding this issue.Now my call rates are 1.2paise/1 sec which is really unbearable for me.Please help me either to get this 99 pack activeted or refund my money back.

my email id is [protected]@gmail.com

Today I was trying to recharge my mobile online with a special recharge of 21 rupees.I selected the option "Pay with Current Balance". At my first attempt the computer screen showed "java.lang.Exception". No notifications of online recharge was sent to my mobile.Even I didn't get any notification regarding my balance deduction.I thought the recharge was unsuccessful and tried again with the same options.This time the screen flashed "recharge successful.Your current balance is 50.47". My earlier balance was something around 93 rupees.I came to the conclusion that even the first time my balance was deducted.This was later confirmed by a customer executive who told his name as Vijay.
As a mobile customer isn't it my right to get the notification at least when my balance is deducted? The company customer executive behaved very badly when I told him about the incident and demanded a refund.He even ignored my request to register a complain.
Recently I have noticed that this mobile service provider does not send a notification to my mobile when a recharge is successful. This kind of behaviors by the companies are leading to misunderstandings and customer often ends up with doing mistakes like me.I would like to urge to take necessary actions against this company as soon as possible

Ranajoy Sarkar
email:[protected]@gmail.com

Its been more than 3 months that the Twitter texts are delivered lately to phone. I sorted out with Twitter and they told me that it is because of Tata Docomo's heavy traffic. And Docomo are doing nothing on this thing. And the most important thing is it been more than about 3 months this is happening every time i tell them to tell this thing to their technical staff and they end up asking my phone number and mail id. This is ridiculos serving the customers.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

This is just the begining... I had applied for a photon a they said they have activated it.. but i wasnt able to access for 5 days post buying it.. One of the managers actually said that i am typing the activation key wrong... Finally when i threatened consumer complaint, they got it done.. And the speed is pathetic.. I got no where close to 3.1 mbps and beyond my data usage i started getting speeds of less than 10 kbps... Brace yourself for more such troubles...

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the Tata Photon Plus connection details.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata photon no:[protected].Account no:[protected]

Issue-1: Internet extremely slow,
Issue-2: I have been trying to complain and not able to do so. Every time I raise a compliant online, they simply close it next day.
Issue-3: Once complaint put through Phone- Ne reply.
Issue-4: They tell me that since I am staying in kormangala and the concentration o[censored]ser is high there, they will not do anything about it.
Maybe after some time, they might put a new tower in the area but no guarantees.

Name: Rahul Yadav
Address:
102, Balaji Heights Apartments, 1st Cross,
100 Feet Road, Near Ejipura Signal, Koramangala,
Bangalore 560047
Phone no: [protected]

I have sent them a link to this page at the email address provided by them in this page itself.
I really hope they have some concern and reply

Tata Photon: a bad experience

I purchased a Tata Photon Data card bearing No.[protected] (postpaid connection) for internet surfing on 20thMay, 2013 from Value Shoppe, Shatija Complex at Mukherji Nagar(North West Delhi) and paid Rs.1299.00 for the same after submitting necessary documents . I submitted a photo copy of my bank account as address proof of my current residence after a couple of days of purchase to the dealer, because I did not have the copy of the same(address proof) at the time purchase. On 25th May, 2013 I got a call regarding address verification from a Tata Photon representative, who had reached at my old address mentioned in my voter ID.I explained about my address proof of my current address and also told him that it was already submitted to the dealer, but the Tata Photon representative refused to visit at my current address to confirm the address and told me they will revisit in next 24 hours, which they never did .My connection of Tata Photon was disabled on the same day and a bill of Rs .605 was generated on 26th May, 2013 without giving any service .I contacted the dealer several times regarding this problem and I was informed by the dealer that scanned copy of my documents was already submitted much before.My connection of Tata Photon was never activated.I also called the customer care no.[protected] several times but the customer care executive always answered &quot;we can&#039;t hear you, your voice is not clear.&quot;
Since then I also wrote mail to the concerned authority of Tata Photon regarding my problem.I also received replies but my address has never been verified, and connection has not been activated yet and I keep getting phone calls and weired messages to pay Rs.605 but never get any answer, why after submitting all documents no verification of my current address was ever made and my connection never got activated.It seems, for Tata Photon there is no value of loss of money, time and professional loss to the customer.

Meenakshie Verma
Contact No.[protected]

very bad service of Tata photon

Tata Photon: a bad experience

I purchased a Tata Photon Data card bearing No.[protected] (postpaid connection) for internet surfing on 20thMay, 2013 from Value Shoppe, Shatija Complex at Mukherji Nagar(North West Delhi) and paid Rs.1299.00 for the same after submitting necessary documents . I submitted a photo copy of my bank account as address proof of my current residence after a couple of days of purchase to the dealer, because I did not have the copy of the same(address proof) at the time purchase. On 25th May, 2013 I got a call regarding address verification from a Tata Photon representative, who had reached at my old address mentioned in my voter ID.I explained about my address proof of my current address and also told him that it was already submitted to the dealer, but the Tata Photon representative refused to visit at my current address to confirm the address and told me they will revisit in next 24 hours, which they never did .My connection of Tata Photon was disabled on the same day and a bill of Rs .605 was generated on 26th May, 2013 without giving any service .I contacted the dealer several times regarding this problem and I was informed by the dealer that scanned copy of my documents was already submitted much before.My connection of Tata Photon was never activated.I also called the customer care no.[protected] several times but the customer care executive always answered &quot;we can't hear you, your voice is not clear.
Since then I also wrote mail to the concerned authority of Tata Photon regarding my problem.I also received replies but my address has never been verified, and connection has not been activated yet and I keep getting phone calls and weired messages to pay Rs.605 but never get any answer, why after submitting all documents no verification of my current address was ever made and my connection never got activated.It seems, for Tata Photon there is no value of loss of money, time and professional loss to the customer.

Meenakshie Verma
Contact No.[protected]

Bad service by Tata Photon

I had called in today morning to the service agent over the phone for my service line[protected] which is a broadband service line to ask regarding the complaint that i have made in respect to the billing query that i had

the agent did not take interest and did not shot willingness to help. I had to repeat my self alomost 10 -11 times to make him understand my problem and issues. he was not co operative and supportive. This shows how he is not doing his job well. When i asked him to transfer the call to a responsible person who is in position to take discussion and resolve the issue he put me on HOLD without letting me know and DISCONNECTED THE CALL !!! THIS IS UNPROFESSIONAL BEHAVIOR

I visited a TataDocomo store in Pimpri opp. to the corporation building there was no responsible person to give me resolution for my problem. The service agent whom i spoke helped me with the is ref..

My issue is Inspite of several request made on the toll free no. to change the plan to 249 the plan has not been changed and i am been charged for the mistakes u have made i am not lible to pay for you mistakes...

ATTENTION ALL TATA DOCOMO SUBSSCRIBERS. DO NOT IGNORE THIS

This is for the attention of all the Tata Docomo subscribers of both CDMA &amp; GSM of Hyderabad in particular and A P Circle in general. I shifted to the new premises at Padma Colony on 12th of December 2013. I had been complaining of very very weak signals more than 2 months before that. Even today I am not getting signals at my place. My clients, aquaintances, relatives and friends complain about not able to reach me on all my mobile numbers. The success rate is very very low. I have made several rounds to the local office of Tata Docomo at Khan Lateef Khan estate. The service there is the worst. I was made to run around several counters. We dont even get proper response too from the customer service executives there. I have lodged several complaints to the call centre. As a last resort I also complained to the Appellate Authority of Tata Docomo (appellate.[protected]@tatadocomo.com). I have all the records of such complaints. But nothing is being done. I have even threatened them of approaching the Consumer Forum. Today it has crossed all limits my customers and aquaintances called up several times on all my 5 tata docomo connections but were not able to get them after which they started calling me on my landlines. As such this is my way of protesting. I would request all the genuinely suffering subscribers of both CDMA and GSM (Pre-paid or Post-paid) phones of Tata Docomo. All such suffering subscribers are requested to like this post. And comment "AGREE WITH YOU" and then share this post. May be Tata Docomo will ACT after that. Please flood the call centre with compalints. Also please mail the details of your genuine sufferings with tata docomo services at [protected]@gmail.com. This will help us take up the issue with the ceo of this tata enterprise. Ironically speaking it should be TATA DOCOMO-GO instead of TATA DOCOMO