Tata DoCoMo Complaints & Reviews

This Services Provider has found another Way to Cheat on Consumers,
Recently there has been Prohibited any Advertisements on cell phone and Calls,
Few Days Earlier I was on the go and Noticed on my Cell Phone that has Keypad Lock..
notice this "KEY PAD LOCK" WAS ON and while trying to use my phone i saw some Flash Message so, I had done Key pad lock off and there Was a Message Telling That

To ACTIVATE XXXX Scheme 30rs Month, Click on "RED BUTTON","BACK BUTTON" OR "CANCEL BUTTON"
what then i Had to do..??? they are Force fully enabling the Unwanted schemes.... How to Prevent this... and Whom to Complain for these .

I had recharged my docomo nos [protected] &[protected] with Rs. 65 & Rs 111 respectively on11th oct at 10:41 am. As advertised by the co., it gives talktime of Rs 70 on 65 and Rs 122 on 111, but I got only Rs 65 & Rs 111 respectively. On contacting the CCE ,they said that do not worry the balance talktime will be remitted within 72 hrs as per the co's offer. On completion of 72 hrs ie on 14th after 11 am, again they said me to wait for sometime while they are remitting the balance. Again on contacting them today, the 15th oct, I get the reply that the recharge that I have done is not a special one , so I won't get the balance. I am unable to understand that what is this "special recharge" because I 've been recharging with the same amount for the past sometime now. When I asked for explanation they said that they have no explanation and can't do anything to help me out. On top of that "YAHAN PHONE NAHI KARIYEGA" were the last words of the concerned CCE.

Regards
Abid

My docomo connection num is [protected]. When I bought the 3g stick from ConnectIndia aka Vriti I was told that I will be getting downloading limit of 5 gb and after crossing the limit the downloading speed will reduce to 128 kbps but the browsing speed will remain the same ie. 3.1 mbps.

After crossing the download limit my browsing speed has also become 128 kbps which is very frustrating. I called docomo customer care [protected] and they said that it is expected and my normal browsing speed will only resume after next billing cycle. ie, after 22 days.
I asked them to take back the 3g stick and refund my amount. They displayed unavailability of any such scheme in this regard.
And ask me to contact vriti ie from where I bought the connection.

All I want now from TATA is take back my docomo 3g e stick and refund my amount. Its very frustrating to work with this device even with full connection speed as the signals doesnt come in half of my flat and I have to adjust according to the signals.

Hi Sir/Madam,
Am Always Getting a Wrong Text Message from this Number ([protected])- TATA DOCOMO..
Please Find and give the Name and Address of the Person. I Want to file a case in Police. So Please Help Me.

Today i.e.on 12.10.2011 , i have recieved a Legal Notice from Advocate Jaipur regading non Payment of Post paid bill of Mobile no. [protected] and [protected]. As i have informed to Sh. Dilip AREA Manager- JAIPUR that i have already shown the reciepts for payment to your Ajmer Branch office incharge Sh. NItesh on 22 June 2011. And the said matter was settelled at Ajmer Tata Docomo branch, and Sh. Nitesh assured me that i will never get harrasing calls and Notices in future.

Even after my several requests i have recieved four notices till date. Please see my previous correspondence with Tata docomo in this regards

Juneed Ahmed
Mobile no-[protected]


Dear Dilip,
Please refer my earler emails. Today again i have recieved a call from High court regarding non payment of Bill No.[protected]. I had already discussed the matter with Sh. Nitesh on 22 June 2011 at Ajmer office and showed him the paid bill reciept (Please see below given earlier emails). And he agreed for the same and assured me that i will not get these type of harrasing Phone calls from court. I request your kindself to interviene in this matter. And instruct the callers not to disturbe me in future, as the payment is already is done.

regards

Juneed Ahmed
Mobile NO.[protected]
B-3, GAIL Township
Ajmer
Rajasthan

Dear Sir,

On 21st June i have received a Legal Notice from Advocate Sunil Sharma - Jaipur (Mobile No.[protected]) regarding non payment of Mobile No.[protected] bill.

Please be informed that Yesterday on 22nd i visited your TATA Docomo Service Office at KC Complex, Ajmer & met with Sh. Nitesh (Mobile NO.[protected]) and discussed the issue. I had shown him the details and paid receipt for mobile No.[protected]. And he accepted that there is no issue pending from my side.

Hence i request your kindself to instruct Sh. Sunil Sharma (Advocate) - Jaipur to cancel the legal notice immediately

Also I am being harrassed by recovery agents of Tata Docomo for the payment.

My earlier emails as regards discontinuation of services for TATA DOCOMO number [protected] is given below for your perusal please.
regards

Juneed Ahmed
Mobile NO. [protected]
Ajmer



RE: Temporary stop services ~~M3706868
[protected]@tatadocomo.com [[protected]@tatadocomo.com]
Sent:Monday, February 28, 2011 12:42 PM
To:Juneed Ahmed

Dear Customer,
Thank you for writing to us.
We are in receipt of your mail dated 28-Feb-2011; as regards discontinuation of services for TATA DOCOMO number [protected]& [protected].
At the outset, we thank you for sharing your concerns with us and regret the inconvenience caused to you.
In order to address your concern, we have already raised a service request with reference number[protected] &[protected] for the numbers [protected]& [protected]. The billing on the above mentioned connection would stop on the 3rd day from the date on which the request was raised and the expected time to process your request is 15 Days.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Dhirendra Masand
TATA DOCOMO

Visit us at www.tatadocomo.com for latest offerings.

-----Original Message-----
From: [protected]@GAIL.CO.IN
Sent: [protected]:38:04.0
To : 'anthony' <anthony.[protected]@tatadocomo.com>
Cc: "'[protected]@tatadocomo.com'" <[protected]@tatadocomo.com>
Subject: RE: Temporary stop services ~~M3706868
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________

Dear Sir,
Still my mobile services are active. Please look in to the matter and stop the services immediately.
Mobile no.[protected] & [protected]
Regards,
Juneed Ahmed
Vodafone - [protected]
-----Original Message-----
From: Juneed Ahmed
Sent: Friday, February 25, 2011 11:40 PM
To: 'anthony'
Cc: '[protected]@tatadocomo.com'
Subject: RE: Temporary stop services
Dear Sir,
As discussed over telephone today. Mr. Nitesh suppose to send representative to my residence, as he promissed me.
I was expecting that your representative would come to me and complete the necessary formalities to Stop the services. Now it the time is 11:30 PM (Still Waiting).
I have experianced same problem while paying my Bills, collection representatives never comes on time.
Already there are many issues with Dokomo, which will never be resolved.
1. Poor Network
2. Poor Service
3. Poor Communication
So I have decided to Switch to another Service Provider like Airtel/Vodafone
Now i have decided to stop the TATA Docomo services permanantly. Please do the needful
Regards,

Juneed Ahmed
Mobile No- [protected], [protected]
Ajmer Rajasthan
Alt Mob - [protected]
________________________________
From: Juneed Ahmed
Sent: Friday, February 25, 2011 3:30 PM
To: 'anthony'
Cc: '[protected]@tatadocomo.com'
Subject: Temporary stop services
Dear Sir,
I am tatadocomo postpaid customer. I had submitted application on 16.02.20011 requesting to temporarily stopping the services of [protected] and [protected].
But till date my mobile services is active. Please look in to the matter and stop the services immediately
Regards,
Juneed Ahmed
Tata Mobile No- [protected], [protected]
Alternate No- [protected]

Dear Sir/Madam,

this is to bring to your notice that, as i am unable to send the message thru your network and even not receiving calls or unable to make calls to this number which is mentioned below. even i am unable to contact to customer care.

MOBILE NO: [protected]
NAME: NARESH KUMAR K


so resolve the issue on priority.

Lemme introduce Tata DoCoMo's new plan:

Promised:
ARP 500 plan for 4 months and you will get a SIM with your choice number that will be activated within day..
1. 300 mins (LOCAL+STD) per month.
2. 100 SMS (LOCAL+STD) per month.
3. 1 Laptop bag free.

Actual:
After paying Rs.500 you will get a deactivated SIM ([protected]) and number will not be activated. Do what ever you can do.

Moral:
If tata docomo selling 1000 SIM per day... friends can you calculate business. e.g.
500 X 1000 = 500000

Friends see the magic...

Andher Nagari Chaupat Raja, Takke Ser Bhaaji, Takke Ser Khaja....

Sir,/ Ma'm

I had bought a SIM card No.[protected] in April-2011- which was running smooth, But, since last week of Sept.11, the TDK CO, has deactivated my all outgoing services. On inquery, not even from Nodal officer, till date i have not received proper reply,or not got the card activated again. Please let my complaint may forward to their super officios for a favorable response and +ve reply. immediately.

b.m. parmar
CSMCRI,
Bhavnagar
[protected]

Dear Sir/Madam,

I had registered online complain on docomo's site, TAT of solve this complain is only 6 working hours and still many complain unsolved, also i not receive any call from Docomo, i had already selected in complain "Phone Call"
Kindly do the needful for this matter and take proper action...
screen shot o[censored]nsolved complaint attached for your reference...

Thanks & Regards,
Yogesh Ladani
[protected]

Sir,

In the file there are details of transaction which i didn't got amount to my mobile.

dear
sir

my name lalit sharma my mobile no [protected] . my
address e-66 indramani nagar gola ka mandir gwalior (m.p) i m use [protected]
last 3-4 year but office & retailer outlet change my docuemnt my
mobile this no [protected] old opertaer vodaphone after i m porting
vodaphone to videoon jan-Feb 2011 .after 4-5 month i m porting
videocon to tata docomo sep 2011 .i m all doucment sumbitt name lalit
sharma address
e-66 indramani nagar gola ka mandir gwalior (m.p.) id proffe address
proffe and photo . id profe my pan card address profe my driving
licence . but porting my no succfully but retailer my all doucment change other
name sumbbit .my no [protected] recodds name rakesh addreess ramesh
colony . i dont no who rakesh . i m 2 time document sumbbit 26 sept
2011 tata docomo
office city center gwalior but not responce . afte few day 5 oct 2011
my sim temp. close i m gone office i m sumbit docuemnt .after i m
gone 10 oct 2011 tata docom office i m contact mr shailendra singh
mobile no [protected] . plz help me
this problem big problem . u help me other by . i m complent consumer
forum reply me

thanx you



lalit sharma
e-66 indramani nagar gola ka mandir gwalior (m.p)
my mobile no [protected]

I , Rumana Mushrif , Prepaid customer ..my mobile no [protected]...i have called many times to customer care to deactivate my
bollywood actress data usage since 3 months....they promise to deactivate but again i m loosing my balance Rs 5.each time
for it...i am really frustated bcoz o[censored]r improper service o[censored]r company..though i m customer of tata docomo for long time..and i dont even get refund for it...m really gonna tell dis on facebook..about ur bad service..no action is been taken for my complaint...so please do not waste everyones moneys...do improve ur service and train ur customer care..so that they dont just assure falsely....TATADOCOMO IMPROVE UR SERVICE.........DONT HARASS PEOPLE...DONT WASTE THEIR MONEY.........

Sir due to lost of my tata photon device no[protected],I submitted a written aplication in the month of june2011 to stop my connection billing w.e.f as I have lost my photon device. After submission of my application,I paid last bill of Rs320/- vide bill no52914 of dtd 7.6.2011. Afterwards i once again received a bill of Rs485/- for the month of July&Aug. I immidiately rush to the office of tata photon,vashali nagar,Jaipur and asked them that I have already submitted an aplication to stop my connection in the month of june.They essured me that due to oversight it happened and they will wave of the billing amount. Sir but no action was taken at there end after my several requests.I then launched a online complaint in consumer court and after conversations on mail they waved of the billing amount of July & Aug. and assured me it wil not hapened again.Sir now in the month of sept,once again i received a bill of Rs125/-vide bill no[protected] of dtd27/09/11. Sir i fail to understand why my billing has not been stopped after my written and verble requests. Kindly look into the matter and take n/immidiate action at your end.Thank you.

A UNKNOWN NUMBER IS DISTURBING ME
SIR, A TATA DOCOMO NUMBER [protected] IS DISTURBING ME A LOT. HE IS MESSAGING(SEX ,VULGAR AND IMPROPER) TO MY DADDY N WHENEVER WE MESSAGE TO THE SAME NO AND ASKING "WHO IS THIS OR WE TRY TO CALL FROM DIFFERENT NO ALSO, HE IS NOT ATTENDING THE CALL , NO REPLIES FROM HIM AND DOING AGAIN AND AGAIN, tORCHERING ME A LOT". HE IS DISTURBING ME. PLS SIR HELP ME TO GET RID OF THT BOY

respected sir day before yesterday i already registered a complaint but no action has been taken yet why don't u understand my problem this complaint is of grand father yesterday he can't sleep properly because of this problem they promised him that they will return his money back but again they started a new service and deduct balance his mobile no is [protected] please sir its my humble request to you that please see that they refund my grand fathers balance back please sir and he is 79yrs old please please sir instead of sending email you just call to him this is his landline no
30221947 and his name is sabirhussain kadri

Dear Sir/Madam,
I am a prepaid customer of tata docomo ( [protected] ), I am facing a problem for which I have allready register a complain but it has not been solved.
I have forwarded a text sms to arround 25-30 people(including 5 to 6 std numbers) and 165 rs has been deducted from my main balance.
customercare representative has told me that the charge has been deducted for MMS and not for SMS,tough i have send SMS.
Then i have registered a complain in TATA docomo against this, today Ms Anuradha from chandigarh has called me and told that the charge has been deducted for MMS, i request her to check again as i have not forwarded any MMS.
after being kept on hold for 15 min she confirmed that it was an SMS but she told that I have forwarded it to all STD numbers, if so as per docomo default scheme 100 sms is free after first sms, so this charge should not be 165 rs
I have already registered a complain to nodal officer my complain no is : GBL [protected]
Please look into this matter

The SMS i have forwarded is pasted below:

Who is a Boy?
A Boy is the most Beautiful part of Gods Creation..
He starts Compromising at a very tender age..
He sacrifices his Chocolates & Toys for his Sister..
He sacrifices his Pocket Money for his GirlFriend..
He also sacrifies his Cigratte & Beer to Friends..
He sacrifices his full youth for his Wife & Children without Complaing Silently...
Boyz Life is tough and ful of Sacrifice..!!

Send it to Every Boy so that he Thinks,
"O Teri!
Abey me aisa kab tha?!..":-O:-D
And to Every Girl so that they Realise
"wow!
Ye Ladke Kitne dedicated hote hain

--

Warm Regards
Sayantan Dey
[protected]
sayantan.[protected]@gmail.com

sir,
My mobile No.is [protected], My name is mohanan T.N. I am take the connection from my nearest retailer before two months.Now the outgoing calls are blocked for wanting another I,D,proof and I am give another set of I.D.proof and one set of I.D.proof give tata docomo outlet also before one week.But there had no result,The problem is still continuing. Please make necessary steps

Mohanan T.N,
Mob:[protected]
PALAKKAD.(D.T) KERALA

when i port my no. from reliance to docomo,they provide me 10rs talktime and 1gb data,and they also promised me that they will provide me 1gb data/month for two month,but i got gprs data only for first month and not for second month,as they didnot completed their promise, so i m porting my no. to docomo to another operator......

Dear sir,
myself Pratik More my number is [protected] from last month i am complaining regarding regarding my unbilled amount that every time system give information your unbilled amount is zero but at bill execution it come more than thousand. bill is correct but if i know previously that my bill is going higher i can regulate it. even now unbilled amount is showing zero . I don,t know my unbilled amount is 200 or 2000Rs how can i regulate.
i told executive if i know my unbilled amount if it is higher i will avoid calling is its lower i can continue calling.

Docomo also done mistake in my first bill my creadit amount is 800rs but bill came 1512rs i ask them how bill came more than limit they wont respond properly.
even i told them to put compaint in consumer forum as well as in police station but no proper response from them my recent compliant in docomo care is[protected] i have whole detail regarding it. till date unbill showing 0rs how could i pay more than rental charges.

please take care of my complaint because in docomo nodal desks i called 10 to 15 times

This is Kundan Kumar. I bought a TATA DOCOMO 3G e-stick from Mangalore and the estick was working fine then. Last month I shifted to Pune and I recharged my E stick with 1 GB (Rs. 601) plan online (from Tata Docomo's officicial website). But even after recharging it shows the 'connect failed' error. I talked to Tata Docomo customer care and even got my account balance checked. Everything is fine according to them but still I am facing the same problem. And now the Tata Docomo people asks me to contact the executives in Mangalore but none of them are addressing my concern.

Please help!
Contact no: [protected]
Email [protected]@gmail.com