Tata DoCoMo Complaints & Reviews

I bought the tata photon device through, vriti intercom as they called me nd offered me for 1400. So they sent me the online link through which the amount has to be paid. So I followed the instructions and wen I was trying to pay the payment has done twice the payment reference ids are

05/09/2011

bil/[protected]/Aa/Vriti_mici09892 1,399.00

05/09/2011

bil/[protected]/Bpcbilldesk/Vriti_mici09892 1,399.00

so I called them up and requested for the refund of second paid amount.So they said it takes one week to refund the money.Its been almost 20 days since I paid the money. I been trying to cal them and sending e mails they r not responding.

Here am attaching the conversation with them through mails.

I found so many frauds of vriti on the net.

So please kindly take action against them. I dont mind not getting my money back but they should be jailed for all these frauds.

"""""""""""""&q...⇄
Dear customer,

we would like toinform you that, as per your request, we are refunding your second paid amount cheque shall be delivered to you within next 8-10 working days. We request you to kindly bear with us in the interimand confirm us with receipt of the same.

Thanks & regards
customer support
connect india
ph :[protected] / 7672
email ID :- tata.[protected]@vriti.Com

- hide quoted text -

on wed, sep 14, 2011 at 1:00 pm, venkatesh pasham wrote:

dear tata care,

I got the device on 5th and my device got activated on 13 th sept.


And the payment status has been updated on 8 th sept at your end, (with ref to bill desk mail which I already sent to you).


So still how long will u work on this to refund my money back.


Please provide me the time frame when I will get my money back.


Thank you.

On sat, sep 10, 2011 at 1:51 pm, tata care wrote:

dear customer,

thank you for providing of your statement, we are working on it.

Thanks & regards
customer support
connect india
ph :[protected] / 7672
email ID :- tata.[protected]@vriti.Com

on thu, sep 8, 2011 at 12:42 pm, venkatesh pasham wrote:

dear tata care,

I am giving the details of the transactions through ICICI bank account,


05/09/2011 bil/[protected]/Aa/Vriti_mici09892 1,399.00
05/09/2011 bil/[protected]/Bpc - bill desk/Vriti_mici09892 1,399.00


and the reference numbers of transactions through bill desk.

Transaction reference numbers mici[protected] and mici[protected] for rs: 1399.00 each on 05.09.11.

On thu, sep 8, 2011 at 11:39 am, tata care wrote:

dear customer,

we are working on it, please provide your transaction statement.

Thanks & regards
customer support
connect india
ph :[protected] / 7672
email ID :- tata.[protected]@vriti.Com

on wed, sep 7, 2011 at 3:04 pm, venkatesh pasham wrote:

dear customer care am waiting for ur reply.

On wed, sep 7, 2011 at 11:44 am, venkatesh pasham wrote:

daer customer care,

here the problem is the payment has done twice for the same product and I got only one product on the same day. So my request is to get my money back which I paid for the second time, not to cancell the tataphoton data card.


Thanks & regards,


venkatesh.
On wed, sep 7, 2011 at 10:16 am, tata care wrote:

dear customer,

we would like toinform you that, as per your request, wehave cancelled your tata photon+ data card connection the refund cheque shall be delivered to you within next 7-10 working days. We request you to kindly bear with us in the interimand confirm us with receipt of the same.

Thanks & regards
customer support
connect india
ph :[protected] / 7672
email ID :- tata.[protected]@vriti.Com

on wed, sep 7, 2011 at 10:10 am, venkatesh pasham wrote:

dear tata care,


can u please tel me how many days it takes for the processsing to get my money back into my account.


Thanks& regards,


venkatesh.
On tue, sep 6, 2011 at 3:14 pm, venkatesh pasham wrote:

ya sure.


I am sending wordpad nd word documents both.

Thank you

on tue, sep 6, 2011 at 2:24 pm, tata care wrote:

dear customer,

this is not apening, please resend the attachement.

Thanks & regards
customer support
connect india
ph :[protected] / 7672
email ID :- tata.[protected]@vriti.Com
on tue, sep 6, 2011 at 1:05 pm, venkatesh pasham wrote:

dear customer support, connect india.

Thank you.


Here am attaching the transaction details in bank statement. So please look into this and the reference numbers for the transactions from billdesk which I sent u already.


So u can check all the details which I sent.


Thank you.

On tue, sep 6, 2011 at 10:53 am, tata care wrote:

dear customer,

please provide your transaction scan copy, so that we can refund the rest of amount.

Thanks & regards
customer support
connect india
ph :[protected] / 7672
email ID :- tata.[protected]@vriti.Com

on tue, sep 6, 2011 at 10:42 am, venkatesh pasham wrote:

good morning,
I am venkatesh yesterday I bought tataphoton through connectindia am sending all the details of transactions that took place twice.


So please look into this issue and help me to get my money paid 2nd time back.


Thank you.
[protected] Forwarded message[protected]
from: venkatesh pasham
date: tue, sep 6, 2011 at 10:33 am
subject: fwd: regarding the oneline transactions through billdesk
to: kajal kiran

good morning kajal,

here r the details of my transactions and their reference numbers from the bill desk.


So can u please look into this and help me in this regard to get my money back.


Thank you.
[protected] Forwarded message[protected]
from: pgi support
date: tue, sep 6, 2011 at 10:20 am
subject: re: regarding the oneline transactions through billdesk
to: venkatesh pasham

dear venkatesh,


thank you for writing to payment gateway support.


This is with reference to your e-mail dated 05.09.11 regarding the status of your payment towards vriti.

The below mentioned payment has been successfully processed from our end through transaction reference numbers mici[protected] and mici[protected] for rs: 1399.00 each on 05.09.11.


Inorder to have the amount credited, the biller would require approximately two working days to update the payment. You may also check the payment status with the biller after two working days.


We appreciate your patience in the interim.


Warm regards,

payment gateway support

billdesk

----- original message -----

from:venkatesh pasham

to: [protected]@billdesk.Com

sent: monday, september 05, 2011 5:02 pm

subject: regarding the oneline transactions through billdesk

hi I am venkatesh pasham from mumbai,


today I have done online transaction for vriti infocomm the transaction has took place twice for the same product because of some server problem.


I am giving the details of the transactions


05/09/2011 bil/[protected]/Aa/Vriti_mici09892 1,399.00
05/09/2011 bil/[protected]/Bpc - bill desk/Vriti_mici09892 1,399.00


so can u please check these details and let me know the details.



So please kindly help me in this regard to get my money back.


Thank you.
"""""""""""""&q...⇄

Respected Sir

I would like to inform you that there is a deduction of 0.60 RS per day from my account as a name of buddy net service.I already request you to deactivate that service.I don't want that service.I never request you to activate that service.Deduction of money takes place around 3.30 AM.And I request you to pay back my money as this service automatically activated to my number without giving proper information to me from your side. Earlier I already inform you about the details of deduction by email & previously written complaint.But the problem not resolved.
Hoping this time the problem get solved.

Regards
Dibyendu Roy

My name is Vijay Rakholiya, i am from Gujarat and my docomo no. is [protected], i have been registered in do not disturb on 8th august to stop message and call but still i frequntly received call and message and flash message from you which i do not want to receive. i call several times in customer care, they only give answer that we enter your no. and you will not received call and message but it will not happen till the date and some time they disconnect call in between conversion. 5 rs. deducted on 16th September due to call from you and automatically deducted amount for devotional alarm activation so i want to stop that type of message and call

Honorable sir,
First thing is that Tata DOCOMO have activated "VOV" service on my number out of my knowledge which charges Rs.5 every day & when i came to know about it, i called customer care to deactivate that service the gave me a number to deactivate which was not responding. again i called customer care, they said that service will be deactivated online in 1hr. but it didn't happen.

From last 3 days i am calling TATA DOCOMO customer care & requesting them to deactivate that service but they are not doing it & continuously charging me Rs.5 every day.

I want a strict action to be taken against them so that this should not happen again with me nor other consumers.

Sir,
Myself Himanish Roy, mobile no. [protected]. Right now I am staying at Viveknagar, Jadavpur, Kolkata-700075, W.B. I have been facing problem in browsing internet in this locality. I have recharged Rs.15/- for 3days mobile internet but the speed was extremely poor while I was surfing in my Mobile & PC. But the speed is much better in other areas in this city. I then contacted to the customer care but though the problem was not fixed.

I therefore request you to kindly look into this matter seriously.

Thanking you.

Regards,
Himanish Roy,
3rd Garfa Lane, Viveknagar,
Jadavpur,
Kolkata-700075
Mobile No.-[protected]

Hi, My number is [protected]. I have been automatically subscibed to TD-Astro Service and every week i get a msg saying your Astro pack will be automatically renewed in 24 hours to unsubscribe call 155223 when i call this number they never respond.Since last 2 months docomo has being deducting 10 rs every week.I just want to know how a service can be activated and renewed automatically every week.Tata Docomo just Suckss.Is this what you people call "Keep it Simple".I am going to change the operator very soon.Why the hell should i pay rs 40 every month to them for no reason .Once again Tata Docomo Sucks....

Dear Sir,

I Satish Kumar singh,a customer of tata docomo mobile phone has purchased a coupoun but the coupon didn't work,and I got loss of 30rupees.I also complained to there customer care but none of them,has given any good response.

Therefore I request you to take proper action against them,so that my loss will be compensated.

Thanks and Regards
Satish Kumar singh
S.N hostel,Roopengraha,roomno 42
Bangalore

I have one tata docomo No [protected], I got a message a couple of weeks ago saying 'Thanks for subscribing to TATA DOCOMO Daily VOV Subscription.You've been charged Rs. 5.0/-'. But i have not subscribed this service and I don't know what is VOV. After that daily I received a message 'Your subscription to TATA DOCOMO Daily VOV Subscription has been renewed. You've been charged Rs. 5.0/-.' I have called the number to unsubscribe, but it is saying you have not subscribed to any services. It is reducing Rs. 5/- daily and Please deactivate the service and refund my deducted balance.

Dear Sir/ Madam,


Tata Docomo has activated ASTRO vas on my mobile phone , they do send following messege
Hi! your subscription to personalized horoscope pack has been renewed at Rs. 10 till 29/29/2011.
To stop Dial 155223
Afer fillowing this message, and after deactivated the scheme, then on regular basis from last 2 months my money has been deducted by compnay, after making several complaints yet they havent deactivated this service.

Please do the needful.


Regards,
Arvind D.Navagire.

I buy a tata docomo Estick MF 631 from retailer ,its working fine , but suddenly the problem occur ,
i reinstall the Os and when i inert the dongle in my laptop i find that there is no drivers or auto run file detected in my docomo estick device then i check with my frnd laptop there also the plug and play not work .and when i insert a 1 gb memory card in the device it is not detected also . i logged a complaint in customer
care then are making me fool that i have to compltely remove the device software , but i know how to uninstall the thing and reinstall as i am a software engineer ,

when i plugin my device again then noting happen even memory card is also not detected.

my device no is 10 digit no or sim no is [protected]
phone no [protected]
contact no is same as above and mail id is [protected]@hotmail.com

i ask them to replace my device also that it is not working they refuse it

I am getting unnecessary many SMS-s from 58888. They are charging Rs.10/- every week. I want to stop it immediately. I have already tried to cancel this service using *191# customer care and but it is not deactivated yet.

Daily I receive nearly 10 - 12 messages from 58888 loosing money like anything. Please stop them ASAP.

My number is : [protected].

Regards,
Sanjukta Patra

my tata docomo ph no is [protected]. plz send me call log and sms details of september 2011.plz its urgent.

I have Tata docomo's gujarat circle's number starts with 8866XXXXXX, My complaint against this company is this comapny is good but, its cutting my balance upto 100 rs. in every month, by activating some juse up(In docomo's language) packages or service, when i am tring to stop this service by calling customer care number, the care says we have not authority to stop your payable service, and gave me the another number, which is 155223 to stop this service, its ok, when i call this 155223 number(toll free), the menu language is of out of state, means not getting the procedure to stop, if I understands then the massage says "you have not subscribe any package". but, still the package is not stoped, and after the closing day of that package, it cut another of that package charge, now sir you say what can I do?

I am one of the the victim of deduction of amount without the notice or consent of the customer. One thing it is not clear that even after all the deactivation services in place in the system, they are not able to solve the problem and it is persisting more than 6 month or 1 year. I fear to use TATA DOCOMO and to reacharge some amount. For this reason I recharge only a minimum amount so that I should not lose money after that.

The customer care executive’s reply is not all acceptable and they are saying the mistake is purely on the customer side only. They are telling the reasons may be as:

1. In mobile phone some options are open
2. The SMS for activation sent by the Mobile operator accepted by the customer

I have lost more than Rs.200/- for the past 4 months.

I am using the DOCOMO Sim card for the purpose of browsing only. In this regard I have to keep a minimum balance of Re 1.

When I recharge for this reason, they are continuously deducting Rs.5 or some amount immediately.

In this forum I request the operator to look into this and solve this immediately unless they will lose the operator status and usage very soon.

Also request to refund the deducted amount immediately.

Jayakumar
TATA DOCOMO mob No.[protected]

tata docomo keeps scamming me by charging me due services I do not ask for and not notifying me after they unfairly and without my consent start charging me for the services also the service they charge for is never made known to me or provided to me nor are they willing to clear dues of over a 100 rs that they have unfairly charged me so I can move on to a better more fair and friendly service provider.my docomo mobile no is [protected]

Hi,

Automatically b-town rockstars has been activated. And I charged 10/-Rs. I am frustrated with docomo service. Every week I charged 10/-Rs. No help from executive.

My Number is : [protected]

If you know plz help me.

Thanks,
Amit

I have one tata docomo No [protected], I got a message saying 'Thanks for subscribing to TATA DOCOMO Daily VOV Subscription.You've been charged Rs. 5.0/-'. But i have not subscribed this service and I don't know what is VOV. After that daily I received a message 'Your subscription to TATA DOCOMO Daily VOV Subscription has been renewed. You've been charged Rs. 5.0/-.' I have called the number to unsubscribe, but it is saying you have not subscribed to any services. It is reducing Rs. 5/- daily and Please deactivate the service and refund my deducted balance

This is ajay gangani my mobile no is [protected] Following are my complains in regards with your services

Have bee charge every month Rs.30 for some SMS Subscription/Renewal ( have put request for discontinue this subscription still from last 4 month this is been charge)

No Network in Ahmadabad! compulsory mobile goes in to roaming services with vodafone, just 2 moth back i used to get network in Ahmadabad but as soon as i went for room free plans i did not got network in Ahmadabad, i could select network of TATA GSM but without Network coverage

In Gandhinager fortunately had TATA docomo network , i had work with Customer care network twice and he suggested me to select aircel, IND 810 or IND 827 from my network search mode but every time it filed to get network and had to used rooming network in Ahmadabad

I feel like we have bee cheated form TATA docomo services, please consider this as final notice else i will move for other service provider and will not suggest any one for TATA docomo

I have one tata docomo No [protected], On 14/9/2011 I got a message saying 'Thanks for subscribing to TATA DOCOMO Daily VOV Subscription.You've been charged Rs. 5.0/-'. But i have not subscribed this service and I don't know what is VOV. After that daily I received a message 'Your subscription to TATA DOCOMO Daily VOV Subscription has been renewed. You've been charged Rs. 5.0/-.' I have called the number to unsubscribe, but it is saying you have not subscribed to any services. It is reducing Rs. 5/- daily and Please deactivate the service and refund my deducted balance.

My self saurav batra s/o sh sunil kumar batra i have an sim of TATA DOCOMO
with mobile number [protected].
Yesterday i was using service portal of above given service provider that is *191#
this service portal is only for knowng abt spl packs nd they provide us no 4 activang
any type of pack or service like *141*xyz# yesterday around 6:35 pm
i was using *191# services i request them to provide me details of sms pack Rs 54
but they activated my pack without any confirmation nd without providing me no for activang
my pack like *141*xyz# and send me a msg that ur req has been accepted for activang the
pack i request them to provide me details of above given pack but instead of giving me details they activate my pack then i caal at 121 there custmer care no they told me to refund my money as soon as possible
and then yesterday i again call them at 121 from my 2nd tata docomo no because they black listed me fom my 1st no and in that call they was that we cant refund your money back
i have no need of 10000 sms so why i ll pay for that nd from wrong procedure like fraud with subscriber
sir/mam plz refund my money back as soon as possible

THANKS & REGARDS

saurav batra
[protected]
[protected]@gmail.com