Tata DoCoMo Complaints & Reviews

I bought a Tata Indigo when it was newly introduced to Sri Lanka through Dimo (Tata agent). This car started giving trouble in the first 6 months when it was used. The problem was the Air conditioner. Took it to Dimo and they said nothing wrong!!! Time to time the engine has been given trouble and Dimo does not carry all spare parts. What ever the spare parts they do have are sold at exhorbitant prices. I complained this to Tata India and as of now nothing has happened. Dimo still doing the same. Now the fuel injector is giving trouble and Dimo says the rice of this unit is Rs.65,000/=. We bought this car for Rs.1,500,000.00 and the cost of the fuel injector is nearly 4.5% of the total value of the car. They claim that no replacement parts are available for the fuel injector and we need to buy the complete kit for which they can rip us off!!!

I sincerely hope that Tata India will look into the plight of the tata users in Sri Lanka. When we bought this car, we thought it is a common man's car. Now to see this is more expensive than maintaining a Crysler!!! As far as I know there is a FTA between India and Sri Lanka where Indian goods are imported at reduced tax. Dimo is ripping us from top to bottom and Ranjith Pandithge is thriving in business with poor people's money!!!

Hello,

I purchased a samsung product and got a voucher of tata photon 10GB free offer for 3 months.
So, I purchased tata photon device on 11th Dec 2010. I had to take Rs 750/month plan to use the 10GB free usage option. So, I took Rs 750/month plan.

My photon number is [protected].

I received a bill in january and I did not see any details about
- how much I have used out of 10GB
- how much is remaining
- till when it is valid

I sent a mail to customer care asking these details, but no response.
I called up customer care many times and I was told that there is no system to maintain these free usage details and we have to manually calculate every month from the bill to know how much is used and how much is remaining out of 10 GB (pathetic, no system in place for maintaining this even though they give such offers !!!)

I again called up customer care later and I was told that I can use 10GB till 3 months or till 11th March along with 2GB free every month (my plan is 2GB - Rs 750),
So, in 3 months, I can use 10+2+2+2 = 16 GB.

I used it for 2 more months and in March, my connection was BLOCKED for excess usage than my credit limit !!!
When called up, I was told that my 10 GB free usage will be calculated only at the end of billing cycle and hence usage was shown as exceeding the limit. I was made to pay Rs 2000 to re-activate it and was told that it will be discounted when the bill gets generated (STRANGE again).

When I got my latest bill (2nd April), it gave me a SHOCK, as the 10GB free usage was not considered at all and I was billed for my total usage (just excluding 2GB free as per my rate plan).

So, my current bill is Rs 3664 (out of which I have paid 2000 hoping to get it adjusted) without considering the 10GB free usage.

In the last 3 months, I have called up customer care plenty of times, mailed them plenty of times, for details on my usage. But, none of them know the correct details of how this free usage works. Everyone has their own stories.

Some tell me that I can use 10 GB in a single day or with in 90 days (3 months) when ever I want.
Some tell me that 10GB is prorated for 3 months with 3300+ MB free usage per month.

But now, when I called up customer care after getting the huge bill, the customer care guys told me that 10GB free period was completed in February itself as it was for 3 billing cycles (December, January and February) and not for 3 months !!!! Even thought I got my connection on 11th Dec, I was considered to have used 1 month out of 3 months free usage of 10 GB (Strange again !!!!)

So, I am now charged heavily for the usage which was supposed to be free !

Inspite of being cautious, I am now in helpless condition because of lack of correct information in the bills and because of wrong information given by the customer care guys.
And because of trusting the tata group and buying Tata Photon.

This is pure cheating and I don't deserve to be fooled like this !!!
Can some one help me????

- Ramesh V L
My mobile number is [protected]

sir,
i am getting very low speed. i am paying for 3.2mbps speed but getting 345kbps speed...
when i went for complain to tata docomo site,,, it shows that' page is corrupt and when goes for online chat they told that they cannot deal with this issue as a technical problem and suggest to call [protected]....
when i called der and try to talk with cc executive it tunes that this number isnot valid.....
please help with this issue immediately.
thank you
sagar hasabe
contact no[protected]
estick no-[protected]

I bought TATA DOCOMO 3G eStick (Broadband) in month of Dec 2010. The speed use to rise and fall ever since I bought. But atleast it was working.Suddenly in month of Feb-Mar 2011, it stopped working completely. I called the support team, they came to my house and couldn't resolve the isssue and told me somebody will contact you from network team. I never got any call from TATA DOCOMO support team. I called and they told we can't get connectivity in your area so page is not opening. If I put the same SIM in mobile phone, I get full connectivity. Also on laptop, it shows full connectivity. I have spend 3000 rs for this instrument.
I don't know how TATA is doing such kind of business. TATA was one of the best business group in Indian history.Not sure why they have changed business principles.

i am from vadodara gujarat. i have been using tata docomo internet services for long time now. i was receiving good speed of around 70 to 80 kbps. but from last one and half months i have been receiving speeds ranging from 7 to 15 kbps only. i have been calling customer care executives and they are not responding to me properly. they keep on barring my call so that i am not able to talk to the executives again. i visited the tata experience centre near my place and they checked settings on my handset and they were fine. they even inserted another sim card in my handset and the speed they received was good (90 to 100kbps). and i inserted my sim card in another handset and still i received speed ranging from 7 to 15kbps. on recommendation from the tata experience centre, i have mailed to nodal officer (gujarat) 5 times and i have been assured of resolution all the times but havent received any yet. i may have called customer care 50 times by now, the gprs technical dept. 30 times and have visited the tata experience store atleast 20 times. still i my problem has not been resolved. tell me what should i do nw?

my email id is [protected]@gmail.com
cell no: [protected] (airtel)
[protected] (tata docomo)

quick reply expected..

I cant get connected to the 3G service of TATA DOCOMO even when i activated the service
and recharged my sim card with appropriate 3G data pack. with the use of a 3G usb modem
i tried several times to get connected to the UMTS network but failed getting an error dial up failed.
i talked to customer care several times but they did'nt help me rather they blocked my number.
i lodged a complaint regarding this to TATA DOCOMO and also contacted them several times by email
but even then they didn't resolve the problem. they only reply to the email saying sorry for the
inconvenience.

I'm attaching the printable email attachment proof..

HI,

I have bought TATA Photon plus 3 days back, it was activated and working for 2 days and now it giving error 678 and saying remote server not available or did not respond.

This is a post paid connection with 6 months advance payment but it's not a good sign to start things.
Phone: [protected]
MEID: A000002D44C5F5

Please look into this

--

Regards,
Anshul Mahajan
[protected]

I called the customer care number for Tata Docomo 3G e-stick services and registered a complaint more than a week before and the executive told me that my problem will be sorted out in 24 hours.But till now i have not even received a call regarding the problem.They don't provide any service.My internet speed is most of the time is 0.00 kbps and also it gets disconnected more often than it gets connected. More than half of a month is wasted due to this problem. My complaint number is wk3g10043103 and my mobile number is [protected].

Hi TATA Docomo can u please tell me how can i recover my password for docomo account registered in docomo website. I forget to activate my account after registration using first code sent by SMS. and now when I am trying forgot password option it saying contact customer care.my no is [protected].
plz help me to retrive my password

thaking you,
DIBYENDU ROY

A person from the mobile number [protected] is disturbing one of my friends since a long time... I have tried a lot to find out the details about that... But it was of no use.......Any one who can please help me to get the details of this number................. It would be a great help for me..... If you find it out to me ......
I humbly request to any one who can help me.....and send it to my Id.....
My ID is:
[protected]@yahoo.com

Dear Sir,
I have been using tata docomo service from past 18 months, I had treated well but now a days from the past 2 months i've been facing problem as the service is deducting my preapaid amount and was downloading some Java Game called MCPACK recently, and last month as Java Game xyz.. As i call to customer care there are been saying that our data has not been updated so u can call up in the morning so that we can say the details... Last time i called to customer care and they had said that i've downloaded the game and my handset does not support the software... As first time i kept quite listening to them but again after 15 days again at the same time as 2am my amount has been deducted by Rs. 72/- the same thing happened last time.. I'm not getting the perfect responce from the customer care.. Hope you will help me...

TATA DOCOMO is the worst GPRS provider in India, at least in Kerala. Also their altogether attitude towards hearing and solving customers complaints is undoubtedly the worst in India.
Not much to say, their "Nodal Officer" Renu Moncy leads from the front with their infamous "Customer Service".
I was promised that I will get a speed of around 50KBps speed (not 50kbps) when I called the customer care. But by the grace of the "great company" and their efficient network I was able to get a speed of 3 KBps even though I was getting good signal. I called the customer care in wane for a number of times, at last they give me a resolution time which was a stunning one, "the issue will be resolved after 6 months", hurray "TATA DOCOMO", it's really a great company.
After that I called their Nodal Officer for my issue. I got the same resolution time from her too.
What you people think about this Great Public "Serving" company.
If we call the CC for this issue for more than 3 times they will bar your calls indefinitely. Nice customer service, is it?
My number is [protected].
From now on I will try my level best to discourage people from taking TATA DOCOMO connection.

One more thing I had to refresh the page about 15 time to load it properly to write this complaint.

dear sir,
I want to inform you that there are several loop holes in your system which are unethically being exploited without company's notice.consider this:Hey friends i've found a new trick of 1 month
validity of gprs. 100%WORKING ALL OVER INDIA Dial *141# - select internet option - n then act pay
per sitelike facebook, orkut, etc then u will get 1
month valadity for facebook or orkut with
220mb.
N extra 20 mb for any site browsing. Quote:
Trick begins- i[censored] act any plan like 5rs 50mb
or 15rs 500mb u will get 1 month validity. PLZ HIT THANKS BCOZ ITS 100% WORKING

The above text has been taken from thie website http://www.frendz4m.com.this website encourages people to exploit the loop holes for benefits like free internet services,smses,etc.But I would appreciate if you take strict action against the website administrators,etc and notify them of the activities going on.If the loop holes are correct promptly it would benefit the you organisation as well as the you customers.I hope you consider this seriously and take appropriate action.
regards.

Dear sir,

I have activated buddy chat on my mobile no [protected] but now i want to deactivate it imidiateltly so pls do the needful for it.

E mail- assure.[protected]@gmail.com

Hello Sir.
I am Sandeep Kumar, a TATA DOCOMO GSM PREPAID customer with mobile no. [protected], purchased about a year back with providing the address proof (Sandeep Kumar, # 11A, 3rd A Cross, Seethappa Layout, Mannorayanapalya, R.T.Nagar Post, Bangalore – 32) and also I am residing at the same address.

I had logged in to the Tata Docomo Online Account (http://www.tatatele.in/myaccountgsm/index.jsp) But i was surprised to see that my address has been wrongly mentioned for which in no way I am responsible. It is showing as “Gopalapura, Bangalore, Bangalore, Blr, Karnataka-560001” which is not my address at all (it does not even show any sense of address) and I have never given this address when I purchased the Tata Docomo GSM SIM [protected]. But don’t know were it has went wrong.

On[protected], regarding this, from my email id ([protected]@yahoo.com) I had complained to Tata Docomo’s online customer care service “[protected]@tatadocomo.com” to solve the issue. The same day they replied via mail and requested me to “resubmit” my documents at the nearest TATA DOCOMO outlet.

As per their request, on[protected], I resubmitted my documents with the address (Sandeep Kumar, # 11A, 3rd A Cross, Seethappa Layout, Mannorayanapalya, R.T.Nagar Post, Bangalore – 32) along with my Address Proof (Driving Licence No. KA09/529/2002) at Tata Docomo Outlet, Padmavathi Agencies, Banasawadi Main Road, Maruthi Seva Nagar, Bangalore.

After resubmitting my documents, the same day, I mailed them with the scanned attachments of the acknowledgements given by Tata Docomo Outlet, Padmavathi Agencies, Banasawadi Main Road, M.S.Nagar, Bangalore, and told them to consider the address that has been given as the proof and sort out the issue.

On[protected], an online customer care executive mailed me and requested me to bear with them, as it would take 72 hours to get updated my name and address in the records.

Today it is[protected] and yet the issue is not solved. Still an unknown address is reflecting in Tata Docomo Online account (http://www.tatatele.in/myaccountgsm/index.jsp.) I have done my responsibility without fail and I am not a stupid to do it. I just want it to be transparent. But I am not able to understand why the name and address has not yet been corrected in their records. Why are they neglecting such an “important and sensitive” issue? Are they really concerned?

Hence I kindly request that my address to be corrected in all the records of Tata Docomo account of my mobile number [protected], and sort out the issue immediately.

I, ananda Chaitanya having tata docomo telephone, no. [protected]. I am not able to register with the service provider as always message says due to technical problem can not be registered. Pls. help me to register.
Looking forward to get ur service.
Ananda Chaitanya

Hello Sir,

I'm getting repeated calls and message from Tata Docomo (identified it by mobile number tracker in Internet) number [protected] , need to stop this as soon as possible, please let me know what action I can take against this issue. Please help.

I dont understand whats happening
Reply
vinay market to nodal.kk, appellate.kk
show details 10:52 AM (5 minutes ago)
This is pathetic to understand that a service company has forgotten to give service from past 15 days my 3g data card speed is very slow connection mn am using prepaid connection where every is accountable for the rent i pay and i use net daily why are u all atleast not updating me about the process of making this proper and why are your call centres so poorly maintained this is an very bad service am really upset as i dont know wer to contact
1.Called call centre
2.went to richmond road bangalore branch
3.sent email

total result is no response from your end

regards,

vinay
[protected]

[protected] Forwarded message[protected]
From: vinay market <vinay.marketing.[protected]@gmail.com>
Date: Mon, Apr 11, 2011 at 5:17 PM
Subject: Fwd: Hi my number is [protected]
To: nodal.[protected]@tatadocomo.com
Cc: appellate.[protected]@tatadocomo.com






HI,
my number is [protected]


Am unable to use tata docomo 3g dongle data card due to network issues or some other issue i dont know but the speed is dead low where ever i use in my home, or in office like in areas brigade road , mgroad, peenya in bangalore ,

from past 15 days the network is bad the signal stength varies a lot and am unable to use few websites at all the speed i get is hardly 10kbps and varies a lot am very upset and i totally cant use the connection at the address where i stay

150/66 3rd main , andrahalli road , west of vidyamanyanagar , near acharya college, bangalore 560091

please sort this issue asap this connection has become useless for me now nut earlier this connection was absolutely fine , please do revert ASAP



Regards,
Vinay

[protected]

Dear Sir/Madam,

Hi, My self Krunal Mehta and i am receiving abusing calls from NO:[protected] from last 3months. now the frequency of these calls are increased terribly. So please help me out. Its very urgent.
You can call me on [protected] at any time.
I need your guidance and help to solve this issue as my other family members are also receiving same calls from the same number.

regards,
krunal mehta.

This complaint is with regards to TATA photon connection ,details below: A/C [protected] & Tata Indicom No [protected] in Name of I. Mohammed Riaz (Elder Brother) I had taken this connection in April,2010 with high expectations from TATA brand. But to my surprise the connectivity and service has been pathetic.
Well I have taken this connecton in Chennai, since I had to work from home. Now I have shifted to Madurai. I stay in Thirupparankundram. To my horror when I tried to login, there was no network in my residence. I called up customer care to hear that there is no connectivity at my residence, I was left with no option to for cancel the connection immediately. I went to TATA PHOTON Shop on 14/03/2011 at Madurai Branch, but there is no proper response from the customer care executive, then I called to toll free no on 18/03/2011 and gave a request to cancel. with lot of pursuence, i was able to convince them to cancel my connection. I made the bill payment for that month and cleared all outstanding amt of Rs.820 on 14/03/2011, then the provide Cancellation request no :[protected]
Now I received a bill from 27/02/11 to 29/03/2011 of Rs.762, without using TATA photon device for a single minute. My attempt to convince the customer care people has gone in vain they say they cant help. I had no option but to post my complaint on this forum. I would expect to teach a lesson to these people who play with customers. Please post this complaint as my request for cancellation was not processed and I am falsely charged money for no USAGE.
Mohammed Renu. I
Madurai
[protected]@gmail.com